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BEST WESTERN Fountainview Inn & Suites Near Galleria

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6229 Richmond Avenue, Houston, TX 77057-6211
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BEST WESTERN Fountainview Inn & Suites Near Galleria
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BEST WESTERN Fountainview Inn & Suites Near Galleria
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148 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, United States
3 of 5 stars Reviewed 2 days ago NEW

Be aware of bed bugs! I saw a dead bed bug under the mattress of one of the beds. You don't want to bring these creatures home with you believe me! They are a nuisance to get rid of and very expensive!!

Review collected in partnership with Best Western

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USA
Level Contributor
122 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 1 week ago

I checked in a non smoking room on the third floor and they assured me it was a non smoking room even though it has an ash tray on the desk. This is a really poorly run hotel one of the worst best westerns I have ever stayed in. The whole hotels is being "renovated" what a disaster. Stay away!!

Was this review helpful? Yes
Jamaal F, General Manager at BEST WESTERN Fountainview Inn & Suites Near Galleria, responded to this review

texbambam, I would like to apologize for the smoke smell you experienced. Feel free to contact me on site and discuss your stay further. Thanks More 

killeen, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

the hotel was clean and comfortable- even with the remodeling going on. But the staff made it great, when the desk clerk went out of her way to offer the housekeeping dryer so my son's stuffed animal could get dried (after an unfortunate shampoo explosion).

Review collected in partnership with Best Western

Was this review helpful? Yes
Jamaal F, General Manager at BEST WESTERN Fountainview Inn & Suites Near Galleria, responded to this review

Courtni J, Thanks so much for your kind words. We do our best to keep our guests happy. I'm so glad that we could "save" your son's stuffed animal. I do hope that we will get the opportunity to serve you again. Thanks More 

Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for a night when the weather prevented us from driving on. As we have three children, we were given a suite. The room was huge, with a king size bed and a sofa bed. Fridge, microwave and coffemaker in the room. Two TV's, spacious bathroom and a jacuzzi in the livingroom area. The hotel is under restauration, hopefully... More 

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Jamaal F, General Manager at BEST WESTERN Fountainview Inn & Suites Near Galleria, responded to this review

Birgitte O, Thanks for your feedback. More 

United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

OMG! This is the absolute worst hotel that I have ever experienced. Once I get into 3rd floor to find my room the hallway smell really bad cigarettes and weed. Since I did not feel comfortable staying on that room, I went back to the front desk and I asked her if I could change room but she said she... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jamaal F, General Manager at BEST WESTERN Fountainview Inn & Suites Near Galleria, responded to this review

Robel R, I'm very sorry that you've taken away such a poor impression of our property. At the conclusion of the renovation our property will be 100% smoke free and brand new. I encourage you to stay with us again. Thanks More 

Carrollton, United States
2 reviews
2 of 5 stars Reviewed 4 weeks ago

The room was comfortable and clean. The staff was disengaged and there was a lot of construction going on that made our stay less pleasant than anticipated. The lobby was a mess, the pool area had equipment in it, all the windows were covered with plastic and you couldn't see out. Our room smelled like paint the entire weekend. Vending... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jamaal F, General Manager at BEST WESTERN Fountainview Inn & Suites Near Galleria, responded to this review

Elizabeth A, We do apologize for any inconvenience that our current renovations caused you. We do invite you to stay with us again at the completion of the work and see that it was worth it. Thanks More 

Houston, Texas, United States
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Front desk service was nice, pool was okay, room was okay. It's actually in a pretty good location to downtown. Nothing special, but definitely good for the price. The free breakfast was decent-eggs, sausage, waffles, cereal, toast, bagels and two kinds of juice.

Was this review helpful? Yes
Jamaal F, General Manager at BEST WESTERN Fountainview Inn & Suites Near Galleria, responded to this review

Erika F, Thanks for your feedback. We do hope you stay with us again More 

Corpus Christi, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 16, 2015

now remodeling but not in the way. The staff was very helpful. Breakfast was filling but tasteless. parking was good. rooms big I was upgraded to a suite checking in early because the room I had been assigned was not ready

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jamaal F, General Manager at BEST WESTERN Fountainview Inn & Suites Near Galleria, responded to this review

Greetings Robert S, Thanks for being a regular guest of ours and for your feedback. We can't wait for you to see our completed renovations. Have a great day. More 

Vail, Colorado
2 reviews
4 of 5 stars Reviewed June 14, 2015

The staff was very helpful, kind and professional Great location for downtown Houston and Medical center Very comfortable beds, clean rooms, valued breakfast close to many good restaurants and shop;ping areas

Review collected in partnership with Best Western

Was this review helpful? Yes
Jamaal F, General Manager at BEST WESTERN Fountainview Inn & Suites Near Galleria, responded to this review

Hi E1448ABkevinp, Thank you so much for staying with us. We encourage you to come back again and again. More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 5, 2015

Probably the worse hotel experience we've had in a long time. While the hotel is conveniently located on Richmond Ave, it is surrounded by stripper clubs and bars. If you're into that sort of thing, this is the perfect hotel for you! We arrived at night after a 14 hour international flight and needed to step out and stretch our... More 

Was this review helpful? Yes 1
Jamaal F, General Manager at BEST WESTERN Fountainview Inn & Suites Near Galleria, responded to this review

Greetings Atruenerd, I am so disappointed to hear that you truncated your stay with us. I am sorry if we failed to meet or exceed your expectations in any way. Please know that we will be using your feedback to create a better experience for future guests. More 

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