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All 447 Houston hotels

Quality Suites Bush/IAH Airport West

2.5 of 5 Hotel   |   15321 Vantage Pkwy E, Houston, TX 77032
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Quality Suites Bush/IAH Airport West

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Ranked #258 of 447 hotels in Houston
A recent review
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24 people have reviewed this hotel

Traveler rating
    6
    4
    3
    4
    7
See reviews for
5
3
5
3
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
1 review
4 of 5 stars Reviewed 2 days ago NEW

The room was very spacious. It has a living room and bed room area which was pretty nice. I also used the shuttle service. The driver I believe her name was Betheny was very friendly and easy to talk to. I had no problems with anything. Great stay for a night

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1 review
5 of 5 stars Reviewed 6 days ago NEW

The room looked just like the pictures. Very spacious and very clean. It felt very much like home and it was very comfortable. My daughter had plenty of room to run around and play. The beds were very comfortable and so was the couch/sofabed. The staff was very friendly and very underatanding. I also appreciated the shuttle from the airport,... More

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Quality_Suites_TX744, General Manager at Quality Suites Bush/IAH Airport West, responded to this review

Thank you for the great taking the time to write a great review, we are happy that you enjoyed your stay and really liked meeting you and your little girl...she's such a cutie pie. More

Moorhead, Minnesota
1 review
5 of 5 stars Reviewed 3 weeks ago

Our group of 22 students was delayed on our international flight and had to spend an extra night in Houston. Our hosts at Quality Suites took our unfortunate experience and helped us turn it positive. Their dedication to customer service was amazing. They definitely went over and above any expectations I had. I would recommend this hotel to anyone.

Was this review helpful? Yes
Quality_Suites_TX744, General Manager at Quality Suites Bush/IAH Airport West, responded to this review

Thank you for taking the time to share with everyone what a great team we have here at Quality Suites, we are very happy that you chose us and enjoyed your stay! More

Richmond, Virginia
1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I were going on a vacation out of te country and this hotel was our rest spot before we flew out the following morning. The shuttle has some serious issues; although all 3 drivers were amazing! The first night we arrived our driver was Andy, poor guy had to get out and pop the windshield wiper on... More

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Toronto, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 5, 2014

A million thanks to Tara Wagner for making us feel 100% comfortable. She went above and beyond in trying to ease the stress and inconvinience of an unwanted stop courtesy of united airlines ( united customer service at houston int. Airport is by far the worst). Thanks Tara for the hospitality and for taking us to the mall.

Was this review helpful? Yes 1
Quality_Suites_TX744, General Manager at Quality Suites Bush/IAH Airport West, responded to this review

Your welcome! I am so happy you enjoyed your stay and we could take a "unexpected stop" and make it just a little easier! Tara Wagner General Manager More

Omaha, Nebraska, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 25, 2014

I was bumped off a United Flight and had to stay at this property. It was already late evening and we were tired. We called the hotel for a shuttle and we were told the shuttle would be arriving soon. We waited over an hour and there was no shuttle. We were going to take a cab but fortunately the... More

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Operations V, General Manager at Quality Suites Bush/IAH Airport West, responded to this review

Thank you for your feedback we always appreciate feedback so that we can improve. I do empathize with your situation and understand that it can be frustrating after enduring long lines with airport customer service, only to have to wait for a shuttle to arrive to bring you to the hotel to get some much needed rest. We apologize for... More

Madison, Wisconsin
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 20, 2014

My wife and I stayed here on January 15, 2013. We had a layover on our way to Cancun, we were greeted warmly by the shuttle driver right outside the terminal door, quickly taken to the hotel after a couple pick-ups. The previous reviewer mentioned the 2 different shuttles, and yes, one of the shuttles is a mini-van with less... More

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Operations V, General Manager at Quality Suites Bush/IAH Airport West, responded to this review

Thank you for your kind words, I am happy to hear that you not only enjoyed your stay but also recognized that this property has taken a turn for the good. We hope to see you back real soon! Tara Wagner More

Coastal
Contributor
13 reviews 13 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 12, 2014

This was by far one of the best places I have stayed. The room was very clean, nicely furnished with modern decor. Breakfast was good. The G.M. Tara, was very professional and personable who cares about her guest. I was lucky to come at a time when there was a transition period with new management and caught a good rate.

Was this review helpful? Yes 1
Operations V, General Manager at Quality Suites Bush/IAH Airport West, responded to this review

Thank you for the great review! It was a pleasure having you stay with us. Tara Wagner G.M. More

Toronto, Canada
1 review
4 of 5 stars Reviewed January 7, 2014 via mobile

My wife and I were put up here after a flight cancellation. We were not looking forward to it after reading the reviews, but we were pleasantly surprised. The staff were friendly, the room/suite was big and clean, and the bed was comfortable. No complaints. They have two shuttles... one is a proper van shuttle that has a Quality Suites... More

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Operations V, General Manager at Quality Suites Bush/IAH Airport West, responded to this review

Thank you for the nice review and since being under new management lots of things have changed...as with everything out with the old in with the new. Hopefully those old negative reviews are the same, and guests can trust that their stay with us will be comfortable and relaxing just as yours. I am glad that you enjoyed the hospitality... More

Richmond, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 13, 2013 via mobile

After reading the reviews I was a little sceptic, but people always have something 2 say even if the hotel is good. I got picked up by the shuttle. I have 2 say Brent the driver was very courteous. Joshua the front desk staff was very nice. Don't listen to the bad review. The hotel was great. Rooms are very... More

Was this review helpful? Yes
Operations V, General Manager at Quality Suites Bush/IAH Airport West, responded to this review

Thank you for your very kind review, it's guests like you that have given us a chance after reading older negative reviews and posting their good experiences to help rebuild our reputation again. We hope to see ya soon! Tara Wagner General Manager More

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Additional Information about Quality Suites Bush/IAH Airport West

Address: 15321 Vantage Pkwy E, Houston, TX 77032
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #258 of 447 hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites Bush/IAH Airport West 2.5*
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