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All 451 Houston hotels

Quality Suites Bush/IAH Airport West

2.5 of 5 Hotel   |   15321 Vantage Pkwy E, Houston, TX 77032
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42%
Ranked #277 of 451 hotels in Houston
A recent review
5 of 5 stars Reviewed July 4, 2014
Loren L
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28 people have reviewed this hotel

Traveler rating
    7
    4
    3
    5
    9
See reviews for
7
3
6
3
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Houston, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago

I suggest that you do not leave your car parked at this hotel. My auto was broke into and now it will cost me more money to get my lock replaced than it was to park my car there. This is not a good deal and I suggest that you park your car at one of the many gated/security parking... More

Ponce, Puerto Rico
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 9, 2014

My family of 5 stayed for 3 nights for vacations and was near airport. When I book a room I watched for amenities, prices and location. The hotel is dirty in general. The pool had cockroaches at the bottom, the stairs old dirty and the wifi is poor... The hair dryer didn,t work in my room and my wife was... More

1 review
5 of 5 stars Reviewed July 4, 2014

I was living a nightmare at the airport. But when I got to the hotel at 2:00AM, I was so relieved! Beautiful decor, wonderful staff, VERY spacious and comfortable room. Saved my night! They even have a shuttle service to the airport in the morning. I had never stayed in a Quality Suites before, but now, they are guaranteed to... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 14, 2014

The room was very spacious. It has a living room and bed room area which was pretty nice. I also used the shuttle service. The driver I believe her name was Betheny was very friendly and easy to talk to. I had no problems with anything. Great stay for a night

Quality_Suites_TX744, General Manager at Quality Suites Bush/IAH Airport West, responded to this review

Thank you for taking the time to share your experience. We are very happy that you enjoyed your stay and the staff. More

1 review
5 of 5 stars Reviewed April 10, 2014

The room looked just like the pictures. Very spacious and very clean. It felt very much like home and it was very comfortable. My daughter had plenty of room to run around and play. The beds were very comfortable and so was the couch/sofabed. The staff was very friendly and very underatanding. I also appreciated the shuttle from the airport,... More

Quality_Suites_TX744, General Manager at Quality Suites Bush/IAH Airport West, responded to this review

Thank you for the great taking the time to write a great review, we are happy that you enjoyed your stay and really liked meeting you and your little girl...she's such a cutie pie. More

Moorhead, Minnesota
1 review
5 of 5 stars Reviewed March 26, 2014

Our group of 22 students was delayed on our international flight and had to spend an extra night in Houston. Our hosts at Quality Suites took our unfortunate experience and helped us turn it positive. Their dedication to customer service was amazing. They definitely went over and above any expectations I had. I would recommend this hotel to anyone.

Quality_Suites_TX744, General Manager at Quality Suites Bush/IAH Airport West, responded to this review

Thank you for taking the time to share with everyone what a great team we have here at Quality Suites, we are very happy that you chose us and enjoyed your stay! More

Richmond, Virginia
1 review
2 of 5 stars Reviewed March 15, 2014 via mobile

My husband and I were going on a vacation out of te country and this hotel was our rest spot before we flew out the following morning. The shuttle has some serious issues; although all 3 drivers were amazing! The first night we arrived our driver was Andy, poor guy had to get out and pop the windshield wiper on... More

Toronto, Canada
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 5, 2014

A million thanks to Tara Wagner for making us feel 100% comfortable. She went above and beyond in trying to ease the stress and inconvinience of an unwanted stop courtesy of united airlines ( united customer service at houston int. Airport is by far the worst). Thanks Tara for the hospitality and for taking us to the mall.

Quality_Suites_TX744, General Manager at Quality Suites Bush/IAH Airport West, responded to this review

Your welcome! I am so happy you enjoyed your stay and we could take a "unexpected stop" and make it just a little easier! Tara Wagner General Manager More

Omaha, Nebraska, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 25, 2014

I was bumped off a United Flight and had to stay at this property. It was already late evening and we were tired. We called the hotel for a shuttle and we were told the shuttle would be arriving soon. We waited over an hour and there was no shuttle. We were going to take a cab but fortunately the... More

Operations V, General Manager at Quality Suites Bush/IAH Airport West, responded to this review

Thank you for your feedback we always appreciate feedback so that we can improve. I do empathize with your situation and understand that it can be frustrating after enduring long lines with airport customer service, only to have to wait for a shuttle to arrive to bring you to the hotel to get some much needed rest. We apologize for... More

Madison, Wisconsin
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 20, 2014

My wife and I stayed here on January 15, 2013. We had a layover on our way to Cancun, we were greeted warmly by the shuttle driver right outside the terminal door, quickly taken to the hotel after a couple pick-ups. The previous reviewer mentioned the 2 different shuttles, and yes, one of the shuttles is a mini-van with less... More

Operations V, General Manager at Quality Suites Bush/IAH Airport West, responded to this review

Thank you for your kind words, I am happy to hear that you not only enjoyed your stay but also recognized that this property has taken a turn for the good. We hope to see you back real soon! Tara Wagner More

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Additional Information about Quality Suites Bush/IAH Airport West

Address: 15321 Vantage Pkwy E, Houston, TX 77032
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites Bush/IAH Airport West 2.5*
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15 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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Number of rooms
60

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