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All 451 Houston hotels

Hilton Garden Inn Houston Northwest

3.0 of 5 Hotel   |   7979 Willowchase Boulevard, Houston, TX 77070
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90%
Ranked #21 of 451 hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Hollis L North Richland Hills, United States
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363 people have reviewed this hotel

Traveler rating
    219
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
North Richland Hills, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I stay at this hotel while in Houston because the breakfast is great and the service at breakfast is 5 star. Domingo Martinez is a pleasure and Marylou is incredible. I enjoy the Lifetime Fitness down the street also.

Was this review helpful? Yes
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review

Thank you very much for the feedback and for recognizing the core of our breakfast team. We are thrilled to partner with lifetime and offer our guests VIP access. We look forward to welcoming you back. More

Dallas
1 review
2 of 5 stars Reviewed 6 days ago NEW

I have been going to this hotel for over 10 years and my last stay 08/22/2014 - 08/24/2014 was the wrost. When we check in room the comforter on one bed was dirty and smell of sweat. I ask if they could replace it and they did. The worst treatment came when the host Domingo Martinez never acknowledge us into... More

Was this review helpful? Yes
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review

Thank you for taking the time and providing us with feedback. I am terribly sorry for your encounters with some of the breakfast team. Please accept my apologies on behalf of the entire team. We will use your feedback to improve our services in the future, but I can ensure you that it makes no difference in the color of... More

Buda, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here for a soccer tournament and still the hotel was quite at night and the service was great. Lots of places to eat and shop close to the hotel and easy on and off access from the highway. During our stay we used the bar, pool and ate breakfast and enjoyed them all. The rooms are clean and... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review

Thank you so much for your feedback! We strive for excellence and I love to hear we delivered. Our location is definitely great- so much to do. I greatly appreciate your comments regarding the cleanliness of the hotel as it recognizes our behind the scenes team- Housekeeping- for a job well done. We look forward to hosting the tournament in... More

Tomball, Texas
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

Where to begin... I was getting married and chose this hotel for our guests as well as myself, THE BRIDE, for our wedding. While most of my guests had an overall satisfactory experience, it was EXTREMELY UNSATISFACTORY that the hotel staff messed up my own reservation and room accommodations. My husband made my reservation via internet months in advance, and... More

Review collected in partnership with Hilton Garden Inn

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Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review

Please accept my sincere apologies for the HUGE mistake my team made in regards to your reservation. This is not an example of the great service so many experience from my team and I am embarrassed to say the least. I would like to speak with you at your convenience. Please contact me at 832.912.3101 at your leisure, once again... More

NW Louisiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everyone there was extremely courteous and helpful, which is rare these days. I was especially impressed with Domingo Martinez Jr., who went out of his way to make us feel welcome and help us with our meals. He did this for everyone there and was so friendly. We'll definitely be back!

Was this review helpful? Yes 1
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review

Appreciate the feedback on your recent visit. Domingo is continually praised for his service and attention for details. We look forward to welcoming you back. More

Atlanta, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent group of staff members who were very friendly and professional. Very clean facility. Excellent brakfast. The room was clean. The surroundings are beautiful. The location of the hotel is very nice.

Review collected in partnership with Hilton Garden Inn

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Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review

Thank you for the nice comments regarding your recent stay. We look forward to welcoming you back. More

Dallas, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The only Hilton Garden Inn that does not issue breakfast vouchers to Gold and Diamond members upon check in. Meals get charged and was told will be reversed. That didn't happen and I had to dispute the charges a few days later.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review

Appreciate you taking the time and providing us with your feedback. We have eliminated the voucher system with our breakfast to expedite many services within the hotel, from check-in to dining in the restaurant. I am very sorry this occurred to you as it is not something that falls through the cracks as we know how important billing is to... More

Alabaster, Alabama, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hilton Garden Inn in Cypress, Texas has an exceptional friendly staff that takes care of any need you have. The breakfast has a vast assortment of items as well as cooked to order food and is superb. The rooms are clean, spacious and comfortable. The hotel features a spacious and beautiful lobby area with several computers as well as... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review

Thank you for taking the time and providing us with exceptional feedback. We look forward to your return. More

Bryan
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff was very professional. Room was extremely clean and comfortable. A bit pricey for 3 star but was the same as all others in this area. I would stay here again, and I would certainly stay at another garden inn in another location. I usually stay at 4 or 5 star hotels; but the garden inn is quite comfortable and... More

Was this review helpful? Yes
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review

So nice to see we lived up to and exceeded your expectations. So many guests are surprised when staying for the first time. Our brand is definitely a hidden gem. We look forward to your return in the future. Until then, safe travels. More

Houston, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Overall good experience except an expected lack of tact: they revoke my access to the room without any notice due to an issue on my corportate credit card. I had to go down from the 6th floor after a long and tiring day to discuss the issue with the reception. They did a second time after few days for the... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
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Additional Information about Hilton Garden Inn Houston Northwest

Address: 7979 Willowchase Boulevard, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Houston Northwest 3*
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Also Known As:
Hilton Garden Inn Houston Northwest Hotel Houston
Hilton Houston
Houston Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#8 Family Hotel in Houston #21 Business Hotel in Houston #48 Romantic Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
Stay at the Hilton Garden Inn Houston Northwest hotel, steps from shops, restaurants and corporate offices. Nearby attractions include Willowbrook Mall, Vintage Park Plaza, Gleannloch Farms Golf Club and the Sam Houston Race Park. Hewlett Packard Invent corporate offices are a three-minute drive from the hotel, and George Bush Intercontinental Airport is 25 minutes away. Take advantage of our complimentary shuttle that provides service within a 5-mile radius. The hotel is located at the intersection of FM 1960 and State Highway 249, and offers easy access to US Highways 290 and 45. Relax and stay connected while traveling with complimentary high-speed internet access in all guest rooms and public areas. The hotel boasts 3,000 sq. ft. of function space that is ideal for business meetings, social events and weddings. Allow our professional meeting planners to assist you with your next corporate or social event. Work out in our on-site fitness facility, and with complimentary access to Lifetime Fitness with a pass from the front desk. Purchase snacks, drinks, ice cream and sundries at the Pavilion Pantry. ... more   less 
Number of rooms
171

Questions & Answers

Questions? Get answers from Hilton Garden Inn Houston Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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