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All 451 Houston hotels

Hilton Garden Inn Houston Northwest

3.0 of 5 Hotel   |   7979 Willowchase Boulevard, Houston, TX 77070
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89%
Ranked #22 of 451 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Patricia B Montgomery, United States
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368 reviews from our community

Traveler rating
    222
    106
    26
    6
    8
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84
32
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Fairview, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Still waiting on a call from the GM or anyone else who took my complaint seriously. Let me just say my complaint is valid and should have required a sense of urgency from the hotel staff and customer service. I choose not to post details, however I stayed the same week as the other post just prior to this one... More

Was this review helpful? Yes 1
Montgomery, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Couldn't have asked for a more friendly and fun guy that Domingo! He livened up our morning while having breakfast! Domingo Martinez Jr rocks! Will definitely recommend HGI Houston Northwest to all my family and friends!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Double Oak, Texas, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Spending weekend in College Station and drive NW-Houston for visit with family/friends... hotel good location (NW) above the Beltway, and convenient drive time central Houston, airport (IAH), or as case may be. Hotel staff most amenable... good stay.

Review collected in partnership with Hilton Garden Inn

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Gainesville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is across the street from Methodist Willowbrook Hospita. So easy to visit a loved one. Excellent service,accommodations, and the best staff ever! Every staff member was ready and willing to help answer any question we had about the area. Please stay here you will not be disappointed.

Review collected in partnership with Hilton Garden Inn

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Wheaton, Il
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Super clean and up to date, extremely friendly and helpful staff (including at breakfast - they must have read the unhappy review below, they where extra attentive), nice cozy little bar area to wind down after a day of travel. Very nice breakfast bar (enjoyed the smoked salmon) or can order off the menu. Didn't eat lunch or dinner there... More

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North Richland Hills, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I stay at this hotel while in Houston because the breakfast is great and the service at breakfast is 5 star. Domingo Martinez is a pleasure and Marylou is incredible. I enjoy the Lifetime Fitness down the street also.

Was this review helpful? Yes
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review

Thank you very much for the feedback and for recognizing the core of our breakfast team. We are thrilled to partner with lifetime and offer our guests VIP access. We look forward to welcoming you back. More

Dallas
1 review
2 of 5 stars Reviewed 3 weeks ago

I have been going to this hotel for over 10 years and my last stay 08/22/2014 - 08/24/2014 was the wrost. When we check in room the comforter on one bed was dirty and smell of sweat. I ask if they could replace it and they did. The worst treatment came when the host Domingo Martinez never acknowledge us into... More

Was this review helpful? Yes
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review

Thank you for taking the time and providing us with feedback. I am terribly sorry for your encounters with some of the breakfast team. Please accept my apologies on behalf of the entire team. We will use your feedback to improve our services in the future, but I can ensure you that it makes no difference in the color of... More

Buda, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed here for a soccer tournament and still the hotel was quite at night and the service was great. Lots of places to eat and shop close to the hotel and easy on and off access from the highway. During our stay we used the bar, pool and ate breakfast and enjoyed them all. The rooms are clean and... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review

Thank you so much for your feedback! We strive for excellence and I love to hear we delivered. Our location is definitely great- so much to do. I greatly appreciate your comments regarding the cleanliness of the hotel as it recognizes our behind the scenes team- Housekeeping- for a job well done. We look forward to hosting the tournament in... More

Tomball, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Where to begin... I was getting married and chose this hotel for our guests as well as myself, THE BRIDE, for our wedding. While most of my guests had an overall satisfactory experience, it was EXTREMELY UNSATISFACTORY that the hotel staff messed up my own reservation and room accommodations. My husband made my reservation via internet months in advance, and... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review

Please accept my sincere apologies for the HUGE mistake my team made in regards to your reservation. This is not an example of the great service so many experience from my team and I am embarrassed to say the least. I would like to speak with you at your convenience. Please contact me at 832.912.3101 at your leisure, once again... More

NW Louisiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Everyone there was extremely courteous and helpful, which is rare these days. I was especially impressed with Domingo Martinez Jr., who went out of his way to make us feel welcome and help us with our meals. He did this for everyone there and was so friendly. We'll definitely be back!

Was this review helpful? Yes 1
Ahant, General Manager at Hilton Garden Inn Houston Northwest, responded to this review

Appreciate the feedback on your recent visit. Domingo is continually praised for his service and attention for details. We look forward to welcoming you back. More

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Additional Information about Hilton Garden Inn Houston Northwest

Address: 7979 Willowchase Boulevard, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Houston Northwest 3*
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Also Known As:
Hilton Garden Inn Houston Northwest Hotel Houston
Hilton Houston
Houston Hilton

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