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Hilton Garden Inn Houston NW/Willowbrook

#22 of 470 Hotels in Houston
Certificate of Excellence
3.0 of 5
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7979 Willowchase Boulevard, Houston, TX 77070
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Hilton Garden Inn Houston NW/Willowbrook
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Ranked #22 of 470 Hotels in Houston
Certificate of Excellence
A recent review
5 of 5 stars reviewed 6 days ago
Angela W Beijing, China
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465 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beijing, China
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I spent 6 nights for a business trip. I enjoyed the spacious room, fast WIFI, and good breakfast everyday. The staffs were super nice. Though the hotel restaurant doesn't provide lunch, there're quite a few choices in the near around.

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Houston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great all around hotel! Great Value in a Great Location in NW Houston near lots of shopping, restaurants etc! The hotel is very nice and has a nice wine bar/restaurant area. I would highly recommend this hotel!

Review collected in partnership with Hilton Garden Inn

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Manor, Texas
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We used our Hilton points for an overnight stay. We checked in online and the front desk had us heading to our room in 10 seconds. After a couple hours in room 109, our nice and chilly air conditioning went kaput. Husband went to front desk and was immediately put in touch with Brian Barillo, the night maintenance guy. He... More 

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Tx
Level Contributor
68 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was extra nice. The staff greeted you if you were coming or going. Everything was very clean, (new?). Rooms were large, beds comfy, pillows too, but let me tell you about the shower! You can turn the water on and its already ready for you to jump in, no waiting for the water to get hot, it's just... More 

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Spring, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Hilton Garden Inn Houston NW at Willowbrook for a weekend birthday celebration. Check-in experience was great. The room was very stylishly furnished and everything was very clean and crisp. Was perhaps 6 rooms away from elevator, and there was no noise at all. Check out was a breeze. Would definitely stay at this location in the... More 

Review collected in partnership with Hilton Garden Inn

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Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

AWESOME! Glad you enjoyed your stay and happy belated birthday! More 

New York City, New York
Level Contributor
183 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I believe this had a recent updating, and it's very nice, though I found the really long foliage shower curtain-like draperies in the lobby a little tacky in trying to create a "garden" theme (to play off the Garden Inn name?). The staff was helpful on the one issue I had, but when the fire alarm went off (apparently because... More 

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Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for the feedback and I am terribly sorry for the fire alarm level. Safety is our #1 priority! I will see what our service provider can do about reducing the volume. Appreciate your feedback, hope your feeling better, and look forward to your return. More 

Boston, Massachusetts
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a great property that is doing everything it can to uphold the brand reputation. Great greets, loyalty acknowledgement, and not a cellphone in sight! Rooms were well maintained and clean with the right amount of furnishings. A personal note from housekeeping/housekeeper is a nice touch. The only other place I've seen is in little Tomball, TX at a... More 

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Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Excellent feedback and thank you for recognizing the teams dedication to providing an exceptional experience. We look forward to your return. More 

Longview, Texas, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Checked in on July 3rd. On the forth we were told that they had given the housekeeping staff the day off so they could enjoy the holiday with their family. So our room was not cleaned up, no clean towels, and no coffee in the room. I am a retired salesman, and have spent hundreds of nights in hotels, mostly... More 

Review collected in partnership with Hilton Garden Inn

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Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

I too would be upset if I was told this. I am not sure as to why or even how this was communicated to you, but we offer housekeeping services seven days a week. I will be researching this further, but wanted to be sure to apologize to you for the lack of service received. More 

Cupertino, United States
2 reviews
3 of 5 stars Reviewed 4 weeks ago

If all you need is a place to stay, this works. The good: Rooms basic, but clean; have a bar and patio; can walk to PF Chang's and the gas station. Desk staff indifferent and useless. Restaurant/bar staff great.

Review collected in partnership with Hilton Garden Inn

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Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for providing the feedback. We continue to strive to improve or service's and it seems you were not satisfied. If you would like to discuss our opportunities please do not hesitate to contact me: 832.912.3101 or allan.hant@hilton.com. I hope to hear from you! More 

San Jose, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

My family had our family reunion at the Hilton Garden Inn in Houston and it was a great experience. We had a wonderful free breakfast every morning to start our day. The breakfast staff was cheerful and attentive. The food at our reunion was wonderful. Every thing we asked for at our reunion was delivered on time and in a... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

So glad that you enjoyed the staff and the amenities we offer. We always say "it's not the building but the team that makes a difference." Can't wait to host next years reunion too.... More 

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