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Hilton Garden Inn Houston NW/Willowbrook

#18 of 461 Hotels in Houston
Certificate of Excellence
3.0 of 5
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7979 Willowchase Boulevard, Houston, TX 77070
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Hilton Garden Inn Houston NW/Willowbrook
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Ranked #18 of 461 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Lee Ann M Monticello, United States
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421 reviews from our community

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    30
    6
    10
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97
36
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234
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Monticello, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

This is a wonderful place to stay. Very clean and the beds are very comfortable. The breakfast was great also. We were in town for a wedding and it was close to the venue. The shuttle service came in handy for some members of our group. I will stay there again when in town.

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Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Nice hotel, staff and rooms. I've never been desapointed with Hilton Garden Inn. Breakfast was good but they did not have soy milk available during my stay. Front desk staff was polite and efficient. They had a shuttle available for nearby locations.

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I booked a room here for my moms 60th Birthday the Guest service representative Nataly Barboza was so helpful, she was very kind and awesome, she is the epitomy of what customer service is, because of her I would recommend this hotel over and over again..

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Kerrville, Texas
Top Contributor
340 reviews 340 reviews
101 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 1 week ago

Time to give my opinion on the newly-changed Hilton Garden Inn, starting with this hotel in Houston's Willowbrook district. For starters, the staff are all very nice, and the lobby area is pretty expansive and welcoming. It's a good place to sit and do nothing. They now have Starbucks coffee in the lobby, which is a step up from the... More 

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New Boston, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Last week I was staring at the Willowbrook Hilton Garden Inn. After long days there are many restaurants nearby as well as the service at the hotel. The staff is always friendly and the rooms are clean. I like using the HDMI input on the room TV to watch my NETFLIX … see you soon …

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Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for taking the time out of your day to provide a review of your recent stay. I am glad to hear our internet upgrades allow you to enjoy streaming. Safe travels More 

Ransomville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Had a training class at the "Garden". The hotel is an excellent place to stay and the service we received from Carmen Campos during the training was excellent. Not only did she ensure we had everything we needed, she also ensured that refreshments and lunch were available when required. It was a pleasant surprise to know that GREAT service can... More 

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Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Appreciate the kind words! Carmen has done a terrific job for us for many years and the accolades continue to come in- wonderful to see. More 

Houston, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stay at this hotel / location regularly. It has become my standard for evaluating other hotel stays against. This HGI is your standard quality and amenity level for this kind of property. But, after several years and stays, I've come to know what to expect. Along these lines, my most recent stay at HGI NW Houston was nearly flawless.... More 

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Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

What amazing feedback to share with the team. Thank you for noticing the small things we do to make each stay memorable. More 

Fort Worth, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I have selected Hilton Garden Inn every time I travel to Houston for business and have never been disappointed. The staff is always courteous and now feel like an extended family. My only regret has been when they are full and I have to go down the street.

Review collected in partnership with Hilton Garden Inn

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Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thrilled that you feel like family. The team puts a ton of effort into getting to know our regulars to ensure they feel at home. We all look forward to your return. More 

Cedar Hill, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

I normally book at higher end hotels but this one was close to a rehab center that I needed to visit. Only stayed one day/night. The room was very nice and clean with very nice furnishings that was comfortable. It was quiet and is surrounded with lots of popular restaurant chains, and a Sam's Club next door. The lobby is... More 

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Nacogdoches
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Everything was perfect. Clean, fresh, very friendly staff and digital check in was great. The breakfast (not included) was exceptional in selection and quality. Every staff member greeted with a smile.

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