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Hilton Garden Inn Houston NW/Willowbrook

#18 of 468 Hotels in Houston
Certificate of Excellence
3.0 of 5
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7979 Willowchase Boulevard, Houston, TX 77070
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Hilton Garden Inn Houston NW/Willowbrook
Best prices for: 1 room 1 guest
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Ranked #18 of 468 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Judy F San Antonio, United States
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428 reviews from our community

Traveler rating
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    31
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99
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236
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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San Antonio, United States
1 review
5 of 5 stars Reviewed 1 week ago

We had a great time here, everything was PERFECT, Always leave a tip for the cleaning lady where ever you stay. Just think of the mess you leave behind. This was also a beautiful hotel inside and out.

Review collected in partnership with Hilton Garden Inn

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Liverpool
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

LOTS of problems, no phone, room service, no hot tub, no towels, 2 coffees!! 100% satisfaction guaranteed or you don't pay promise - Bull***t Not going back, Hilton do not give a s**t. They do not listen and send ridiculous template responses. THEY ARE NOT FIT TO LICK THE BOOTS OF A UK HOTEL! - Learn by coming to UK.

Review collected in partnership with Hilton Garden Inn

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Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for taking the time and sharing your experience. I am terribly sorry for the lack of service you experienced. I was not aware that you had requested to speak with me. If I had known, you surely would have received a call back. Your feedback will be used to improve communication within the hotel as well as eliminate... More 

Austin, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel is clean and very satisfactory. We were disappointed that Breakfast is not included in the room price. The service at arrival was not welcoming. The room was well appointed and very comfortable. The furnishings were modern and pleasing.

Review collected in partnership with Hilton Garden Inn

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Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for taking the time to share your experience! I have shared your review with our front desk manager and he will be using it to help improve the arrival experience. Unfortunately, the Hilton Garden Inn Brand does not offer inclusive breakfast options in the room rate. There are other brands that do, especially in the Hilton family of... More 

Rowlett, United States
1 review
5 of 5 stars Reviewed 1 week ago

Our experience was superior. We were able to check in quickly and walk to dinner across the parking lot (big plus). The beds were comfortable and the pillows were exceptional! That's a big deal when traveling... good pillows! The room was emacualte and the hotel was very quiet.

Review collected in partnership with Hilton Garden Inn

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Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Great Feedback! Thank you for taking the time to share. More 

Gatihersburg, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Fantastic services in the restaurant and the hotel is beautiful! Diago and Tametria were fantastic! One of the best breakfast I have had in many hotels. It's also a great spot for shopping with Macy's and Dillard's around the corner.

Review collected in partnership with Hilton Garden Inn

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Senior Contributor
40 reviews 40 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

For Houston business trips to anywhere between 10 o'clock and 12 o'clock outside of the Beltway 8 - this is a great base to locate yourself. The rooms and restaurant / bar are well-suited to the business traveller. The bar area in particular is a vibrant area with IT, Oil & Gas and other sectors mingling together. I'd be happy... More 

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Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Appreciate the kind words and recognition for the teams hard work. It is definitely all about location, and we are definitely in a prime spot. We look forward to your return. More 

Monticello, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is a wonderful place to stay. Very clean and the beds are very comfortable. The breakfast was great also. We were in town for a wedding and it was close to the venue. The shuttle service came in handy for some members of our group. I will stay there again when in town.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for taking the time and sharing your recent experience with us. It is nice to hear that our hard work pays off. Appreciate your comments. All the best. More 

TX
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Large bath area with very small vanity area! Smallest ever encountered in any hotel/motel. Was very clean, large towels, etc. Had several hand rails in bath as well as bath chair. Still needed a larger vanity area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Houhn_gm, Front Office Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for taking the time and sharing your opinion. Our ADA compliant rooms do in fact offer additional hand rails, a shower/tub seat, as well as a smaller vanity to ensure our guests have ample space to maneuver, without any complications. Until next time, safe travels. More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Nice hotel, staff and rooms. I've never been desapointed with Hilton Garden Inn. Breakfast was good but they did not have soy milk available during my stay. Front desk staff was polite and efficient. They had a shuttle available for nearby locations.

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Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for sharing your feedback. I will speak with our Food and Beverage team and see what we can do about getting some Soy Milk for you. Hope to welcoming you back soon. More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked a room here for my moms 60th Birthday the Guest service representative Nataly Barboza was so helpful, she was very kind and awesome, she is the epitomy of what customer service is, because of her I would recommend this hotel over and over again..

Was this review helpful? Yes
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Thank you for recognizing Natalie, we are proud of her and have seen so much growth since she started. Much appreciated and we look forward to your return. More 

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