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Royal Sonesta Houston Galleria

#45 of 474 Hotels in Houston
Certificate of Excellence
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2222 West Loop South, Houston, TX 77027
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1 room 1 guest
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Royal Sonesta Houston Galleria
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493 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Having flown into Houston from our wedding in Vegas we were looking forward to our first night as a married couple. The manager couldn't find our booking and was fairly sniffy towards us which was rather stressful after a late flight, collecting a car, finding the hotel and then no booking. Eventually they found it for the day before. They... More 

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Fairfield, Iowa
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have the best service as I drive up... I "self-park" and the parking employee receives us with a huge smile... OMG this experience is starting great... as I go to the desk the guy behind the counter is an absolutely amazing young man .. he asked if I have ever been here, and which I said I had... and... More 

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1 review
5 of 5 stars Reviewed 1 week ago

This is easily a 4 star hotel all across the board accommodations class cleanliness food quality customer service location it's awesome. The customer service and caring professionals are there to help you every way that can. Francisco was incredible buffet manager let's choose perfection of the food and meals throughout the hotel service kitchen.

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel has class, it's super clean and elegant. Rooms are comfortable clean new beautiful large flatscreen. The food caught me offguard it was absolutely spectacular. It is not a place for animals for children. Has a great comfortable lounge area. All-around give it four star all day long you'll enjoy it for the price you can't beat it that's... More 

Was this review helpful? Yes 1
Arvin M, Front Office Manager at Royal Sonesta Houston Galleria, responded to this review

Dear David C, Thank you for choosing the Royal Sonest Houston as your destination of choice when you visited the Galleria area. We truly appreicate the kind words and I'm happy to hear you enjoyed the amenities we have to offer. I would highly reccommend becoming a Travel Pass member so for your next stay you would be eligible for... More 

Jackson, Mississippi
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed there for two nights, wife and kids. Nice hotel from the outside. They had wedding functions both nights,lots of cars parked at the front entrance, we were asked to move our car away which made of difficult for us to unload our luggage. I asked for a crib, I was told since the room was too small, they... More 

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Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago

I would to take this opportunity to compliment your front desk staff SERGIO FRANCO for the amazing service he rendered during my stay there.MY name is MR MOHAMED S/O SHAHUL HAMEED n I checked in on the 15th aug n checkout on the 18th aug 2015.Upon checking in due to some miscommunication my very important parcel arrived but was rejected... More 

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Arvin M, Front Office Manager at Royal Sonesta Houston Galleria, responded to this review

Dear Mohamed S, Thank you so much for your kind words towards our associate Sergio. We truly appreciate your time for taking the time to recognize one of our staff members for the services he provided. Sergio is an extremely positive person who is always looking to help others. I'm glad we were able to locate your parcel even with... More 

Houston
1 review
5 of 5 stars Reviewed 2 weeks ago

Wonderful hotel with great staff and accommodations. I was here for business and the hotel was perfect and location convenient to restaurants and shopping. The room was clean and welcoming. Would stay again.

Review collected in partnership with Sonesta

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Arvin M, Front Office Manager at Royal Sonesta Houston Galleria, responded to this review

Dear Margies148, Thank you for taking the time to leave some comments about our hotel. Our central location in the Galleria area has enabled our guests to take full advantage of the shopping and eateries near by. I'm glad you were able to enjoy yourself while you were here for business because that is not as easy as it sounds.... More 

Austin, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is a third world county hotel when comes to how they treat their customers. First they cater to weddings most of the time. We went over a weekend and the entire floor was filled with people attending a downstairs wedding. Beginning with 1:00AM until almost 4:00AM there was a continuous noise, laughs, screams and kids running around on the... More 

Was this review helpful? Yes 1
Arvin M, Front Office Manager at Royal Sonesta Houston Galleria, responded to this review

Dear cfp68, I would like to start off by saying thank you for taking the time to leave feedback about your stay with us as we use this as a tool to help us learn and grow. I do apologize or any inconvenience you experienced while staying at the Royal Sonesta Houston. We try to accommodate every guest to the... More 

Calgary, Alberta
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed in 4 or 5 different hotels around the Galleria but never really gave the Royal Sonesta a chance, well I have to say shame on me because this place is now the new standout in my little black book. I seriously had never heard of this hotel and had really not considered looking outside of my usual's but... More 

Was this review helpful? Yes
Arvin M, Front Office Manager at Royal Sonesta Houston Galleria, responded to this review

Dear cjheuvel, Thank you for choosing the Royal Sonesta as your destination of choice for the Galleria area. I'm very pleased you enjoyed our services while you were with us but with some adjustments it could even be better. I would reccommend joining our Travel Pass program for instant upgraded amenities and promotions. This program vaults our repeat guests into... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This was a great place to stay. It's super clean and nice. The staff was okay the only thing I would change is adding a walkin shower. But, that doesn't take away from the class of the hotel or the room!

Was this review helpful? Yes 1
Arvin M, Front Office Manager at Royal Sonesta Houston Galleria, responded to this review

Dear LD P, Thank you for taking the time to leave some comments about our hotel. I'm very happy to hear that you enjoyed your stay in the Galleria area and the room was up to par. Our housekeeping team works feverishly to ensure our guests are thorughly satisfied. For your next visit, please place a request for a walk... More 

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