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Royal Sonesta Houston Galleria

#23 of 481 Hotels in Houston
Certificate of Excellence
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2222 West Loop South, Houston, TX 77027
1 room 1 adult
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Royal Sonesta Houston Galleria
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604 Reviews from our TripAdvisor Community

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Singapore
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Bartender Efrain Molina who tends the Axis Bar gives each and everyone of his customers an experience of genuine care and attenttion, makes it a point to remember you and your preference of drink as i was impressed when i went the second time. He is an epitome of great customer service and attention to detail, well done and continue... More 

Helpful?
Thank Loh S
Sandy Springs, Georgia
Level Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

I think this is one of the best hotels I have stayed in as it relates to the states. The rooms are really nice. It could have been a little more laid back for me, but what can you expect as it relates to this star level. I guess just great customer service. I think the lobby is nice. Being... More 

Helpful?
Thank Evangelist S
Northfield, Minnesota
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed yesterday NEW

I'm the President of a small trade association that held our Board of Directors Meeting at the Royal Sonesta in February. The service provided by everyone at the hotel - concierge, meeting staff, restaurant staff, etc, was top notch and we had a great meeting experience. The sleeping rooms are spacious, updated and comfortable. Since we were coming in on... More 

Helpful?
Thank Nfld_Guy
Houston, Texas
Level Contributor
152 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here over a recent weekend. The hotel is well appointed and maintained. The Royal Sonesta hotel group is an independent chain of hotels and they certainly try hard. This particular hotel has gone through several incarnations. Prior to Houston's first Super Bowl several years ago, it was actually a Holiday Inn. It was then closed... More 

Helpful?
Thank David116116
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear David116116, We appreciate you taking the time to review your experience at Royal Sonesta Houston. Your feedback is most valuable and we are delighted to know that our team was able to ensure you enjoyed your time with us. We appreciate that due to being a popular destination, traffic in the Galleria area can be busy at times. The... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

I had one of the best experince's "EVER" in my history of checking into hotels. I was greeted with a warm welcome by Tony and he went above and beyond to accomandate my needs, after my long day. If you stay at this hotel you will not regret it!

Helpful?
Thank Artheria B
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear Ms. Brown, Wow - your best hotel experience ever! We strive to provide this experience to each of our guests and it is always rewarding to hear confirmation of achieving this goal from guests like yourself. Tony, and all of us at Royal Sonesta Houston were elated to read your review. We thank you, and we look forward to... More 

Colorado Springs, Colorado
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel for 2 nights for a Business Conference. The staff at check in were very friendly and helpful. We dined at the restaurant for lunch and had the burger which was cooked to perfection and the toppings were incredible. The staff in the restaurant were equally as helpful. One of our party was not able to... More 

Helpful?
Thank rosedrr
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear Rosedrr, Thank you for sharing your review with us. It was a pleasure to host you and your colleagues and we thank you for choosing the Royal Sonesta Houston as the host for your conference. The burger is among our favorites on the menu as well, so we are pleased to know that you found it delicious. We have... More 

Waukesha, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

This is a clean, well appointed hotel in a great location with a friendly and helpful staff. There is plenty to see and do within walking distance which is great if you have any downtime. I used the exercise room each morning that I stayed and it was well equipped and had a staff member constantly keeping the equipment clean... More 

Review collected in partnership with this hotel

Helpful?
Thank D6777YEandrews
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Dear D6777YEandrews, Thank you for your review! Keeping on track with a fitness program can be a challenge while on travel and we are delighted you were able to do so with our expansive fitness facility. We commend your focus, but hope you had an opportunity to indulge, just a little, at our Restaurant Ara! We are glad that you... More 

St Joe Mo.
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

A week long stay on business was made enjoyable due to the accommodations at this hotel. All staff were extremely friendly and did everything in their power to make our stay enjoyable. From the shuttle driver, Chris, to the hospitality room host, Marie. Everyone did their part of making us feel welcome. TOP SHELF

Review collected in partnership with this hotel

Helpful?
Thank 06Daytona
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Greetings O6Daytona, We appreciate you taking the time to share feedback regarding your recent Royal Sonesta experience. We recognize that being away from home is not always a preference and we strive to provide each guest with an experience like that which you have described. We have shared your feedback with Chris, Marie and our entire staff, and everyone was... More 

Watsonville, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Everything was great, from the common areas, to the food and service, rooms clean, and check in and check out was smooth........everyone was friendly and courteous....food was good, bar area was open and casual..

Review collected in partnership with this hotel

Helpful?
Thank robertwB2002MW
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Hi Robert, Nothing beats great service, delicious food… and an inviting bar for socializing with friends or colleagues. We are thrilled you enjoyed your time with us and invite you to join us again as soon as you can. Yours in Hospitality, Arvin Missick Director of Operations More 

Mumbai (Bombay), India
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Conveniently located property in close proximity to Galleria Shopping Complex. Comfort & luxury blended for business traveler, considerate staff and smiling faces receive you each time you enter the hotel. Excellent conference facilities in downtown area. A bit pricey but that's what you pay for a Houston Downtown Hotel.

Helpful?
Thank RupamVakil
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this review

Greetings RupanVakil, Thank you for such a wonderful review. We shared your feedback with each of our Sonesta smiling faces and the entire team was thrilled to learn of your kind words. We are delighted that you enjoyed your guest room and the hospitality of our team, and our meeting facilities that you perhaps had a chance to utilize as... More 

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