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Royal Sonesta Hotel Houston

4.0 of 5 2222 West Loop South, Houston, TX 77027
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Certificate of Excellence 2014
Royal Sonesta Hotel Houston
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Royal Sonesta Hotel Houston
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264 reviews from our community

Traveler rating
    156
    67
    26
    9
    6
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29
34
4
139
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Houston
1 review
5 of 5 stars Reviewed yesterday NEW

Meeting rooms were well appointed - Efficient, Friendly staff - Guest rooms modern and reasonably priced. Meeting was booked close to shopping as staff were working the weekend. Nordstrom's Rack, Marshall's, The Galleria Mall and reastuarants walking distance.

Review collected in partnership with Sonesta

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Houston
1 review
5 of 5 stars Reviewed yesterday NEW

This hotel has been the best we have stayed at in Houston. The costumer service was great and the rooms were nice. You will need to pay for parking, but the convenience of everything was worth the cost. The Galleria is near by and many great restaurants. The hotel also has a great bar and good food if you want... More

Review collected in partnership with Sonesta

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Iota
Contributor
17 reviews 17 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The hotel was convenient to the Galleria and many restaurants/shopping. The hotel is very nice, has quality room service, a nice bar, and Resturant. I paid $50 for a concierge upgrade that was not worth it though because it was our anniversary. The upgrade gave you 1 drink / Appetizer and breakfast for my husband and I. Not worth that... More

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Wow amazing service all the way around.. Sergio at check in was great always made sure we had a pleasant service.. ARA restaurant chef Jason and waiter Marty were amazing.. They have the best team to provide one of the best service!!

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Raleigh, North Carolina, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Sonesta about a month ago for a job interview. Not only was the room to die for, but the staff was so friendly especially the bartender Efrain Mouna. I would recommend this hotel to anyone who appreciates excellent customer service. This was a stressful time for me, and the staff and comfort of the hotel genuinely... More

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Cincinnati, OH
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed here for business. The front desk staff seemed to be very confused all the time and left the desk for several minutes after beginning to help me without any explanation. THERE IS NO VENDING. I couldn't even find an ice machine. There is a bar, room service (for a price of course), and a cafe with limited hours. Prices... More

Was this review helpful? Yes 1
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Thank you for the time taken to write a critique, and accept my apologies for services not rendered. Please know we have one of the highest trip advisor ratings [top 6%], and that what you received is not our norm. Your comments about desk agents walking away while you checked in, or your room not being cleaned is quite disturbing.... More

Seattle, Washington
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I'm about to check out today. Stayed here 3 nights and really enjoyed my stay. The hotel is beautiful, modern and well located. The rooms are very nice. I really liked the LED motion sensor floor lights that go on automatically when you jump out of bed in the middle of the night. The bed was comfortable and clean! The... More

Was this review helpful? Yes 1
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Tara B, Thank you so much for taking the time out to leave such great comments about your experience here at The Royal Sonesta Houston. I am happy to hear that our staff was friendly and courteous to you and able to help you get to all of your destinations. We really enjoyed having you here and we hope... More

Houston, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel staff was friendly and courteous. They were knowledgeable about the area and were able to direct me to my other destinations. I'd recommend this hotel to anyone seeking an adult friendly atmosphere and above average customer service.

Was this review helpful? Yes
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Tara B, Thank you so much for taking the time out to leave such great comments about your experience here at The Royal Sonesta Houston. I am happy to hear that our staff was friendly and courteous to you and able to help you get to all of your destinations. We really enjoyed having you here and we hope... More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

So when I think of a hotel review I ask myself two basic questions - can I sleep and can I work. They gave me room 2112 right off the elevators and I averaged 4 hours per night of sleep. The beeping wasn't the problem, the elevator movement was loud enough to keep me awake. Work space was fine and... More

Was this review helpful? Yes 1
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Thank you for the time taken with your comments. I apologize about the elevator noise and your lack of sleep. We will put you comments in your file with us, so as to insure we put you at the end of our hall way, away from the elevators. Any cleanliness issues in the room are completely unacceptable. Please let me... More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Big shout out to Amanda the concierge for giving us some great suggestions and answering all of our question regarding the stuff we had planned while we were in Houston. The hotel is walking distance from the Galleria Mall which was great as there are tons of restaurants and shopping right around the corner! The parking garage definitely is not... More

Was this review helpful? Yes
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Your many compliments have been passed along to my team, specifically the comment mentioning Amanda at our concierge desk. She truly was a wonderful hire. I am glad we were able to change your room type prefernce after the first night with us. We look forward to a quick return, Jeff More

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Additional Information about Royal Sonesta Hotel Houston

Address: 2222 West Loop South, Houston, TX 77027
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Hotel Houston 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Intercontinental Houston Hotel Houston
Houston Intercontinental

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