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Royal Sonesta Hotel Houston

#36 of 469 Hotels in Houston
Certificate of Excellence
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2222 West Loop South, Houston, TX 77027
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Royal Sonesta Hotel Houston
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Royal Sonesta Hotel Houston
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422 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, Texas
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Convenient location to Galleria, in and out highway easily. Rooms are modernly designed, very nice, have motion sensor nightlight at bedside tables. Bathroom does not have a lot of counter space, neat and clean. Good shower and quality amenities. Bottle water is not free. Overall services are OK, not the best.

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New Orleans, Louisiana
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Last minute room on a crowded work week in Houston they were great to work with and the staff was awsome. Would recommend for any stay work or fun. The room was spacious and clean and the room service was right on time after a long day.

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Pawpaw467 I would like to personally thank you for taking the time to leave such a wonderful feedback. I am overjoyed to hear that you were able to experience our wonderful hospitality and our exceptional room service. Our hotel the Royal Sonesta is a wonderful destination for both business and leisure travelers located right in the heart of the... More 

1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel room was very well designed, room service was on point and the hotel it self was beautiful. The staff we're courteous and friendly. The bed were very comfortable. I may take a few bathroom decor ideas from them

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Tez N, Thank you so much for leaving such a wonderful review. I am ecstatic to hear that you loved our style and decor as we put such hard work into every detail of our hotel. Our staff is what makes us stand apart from the rest and i am extremely happy that you were able to experience our... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

The worse service .... His name is ANTONY !! We couldn't sleep in the hotel because this guy didn't want to tell us our room number after hours ( we forgot our room number after a few drinks lol we were in a wedding party ) he was rude impolite and zero customer service !! Don't stay in there is... More 

Was this review helpful? Yes 2
Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear "narce", While I can appreciate your frustration, the hotel is very serious about the safety and security of our guests. We have very firm policies both against drinking in public areas after hours, and the requirement to show identification as the registered guest to gain access to a guest room. These policies are intended to keep all of our... More 

Austin, Texas
Top Contributor
90 reviews 90 reviews
32 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If you are staying in the Galleria area - the Royal Sonesta is a solid option. It's not quite as charming as a boutique hotel (my normal preference), but has more personality than your run of the mill big box chain hotel. On more than one occasion - I've been able to catch a great rate here. The rooms and... More 

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Lake Charles, Louisiana
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel itself is gorgeous. Really nice. The room was great and very comfortable. Free WiFi and reasonable self parking fee, compared to what other hotels in this class charge for parking. The bar downstairs also serve up some great drinks, but a little on the pricey side. Didn't get a chance to try the restaurants or coffee shop. The... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel entrance is gorgeous! Valet is very responsive and Room Service was just okay. The bed was comfy and I was given a great view of Downtown Houston. Upon my arrival, the toilet seat cover was broken, shower faucet fell apart and the adjoining room door did not lock! Scary stuff, especially if you're traveling alone. The people next... More 

Was this review helpful? Yes 2
Sugar Land, Texas, USA
Contributor
20 reviews 20 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a beautiful hotel with a very friendly staff. The valets, front desk, & bar tenders were all so pleasant & helpful. We stayed on the 16 floor & had a view of 610 loop/downtown, which was beautiful at night. Room was a little small, but the decor was modern & the beds were comfy! Loved having a mini... More 

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Jssides, We really appreciate you taking time out of your schedule to let us know about your wonderful experience here at our hotel. We pride ourselves on providing a welcoming, home away from home atmosphere for all of our guest, so I am happy to hear that your experience was a testament of excellent services throughout the hotel. Hopefully... More 

Suffolk
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for only two nights at the end of a conference trip. Rooms were modern, comfortable and extremely quiet, even though I was on the eighth floor overlooking the freeway. Staff in the the bar were friendly and efficient, bar food was excellent. Hotel was cheaper than the "conference" rates I'd paid at another hotel earlier in the week. The... More 

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear WickerArch, I really appreciate you taking the time to share your experience with us. I am thrilled to hear that you not only enjoyed our facilities, but also the services received while interacting with our associates. There are alots of hotels close from in the Galleria area, thank you for selecting us as your post conference hotel. Looking forward... More 

Houston
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is in a great location, reasonably priced, and the staff was very friendly. The mattress was plush -- that's my personal preference, but your mileage may vary. If the website says it is full, go ahead and call and make sure -- there may still be availability.

Review collected in partnership with Sonesta

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear johndH9465ZE, I would like to personally thank you for your positive feedback about our hotel. With our most recent renovation, we have focused on providing the best amenities possible. We pride ourselves on our service and feedback from guests like yourself. In the future, if you ever have any questions about reservations please feel free to contact the hotel... More 

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