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Royal Sonesta Hotel Houston

4.0 of 5 2222 West Loop South, Houston, TX 77027
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#29 of 451 Hotels in Houston
233 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Royal Sonesta Hotel Houston
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Royal Sonesta Hotel Houston
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233 reviews from our community

Traveler rating
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Prairieville, Louisiana
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel hosted the 2014 Yokogawa User Group Conference, and did an Outstanding job. The hotel gave group discount to all who chose to stay there and the accommodations were excellent. The food at the hotel was great as well. As for the staff, they were all very nice and willing to do whatever it takes to make your stay... More

Was this review helpful? Yes
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Randy S, I would like to thank you for taking the time to leave such wonderful feedback about our hotel as it is greatly appreciated. It was our pleasure to have you and your group here and we hope to host you all again soon. I am so excited to learn that you enjoyed your stay and had the... More

Corpus Christi
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful, clean and great customer service. Better than other comparable hotels in the area. Very nice, upscale bar with excellent drinks and complimentary snacks make it the perfect place for a business traveler. I will definitely stay here again.

Was this review helpful? Yes
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Thank you for expressing your positive comments regading us as a business hotel. Cleanliness and service are part of our core values, that we feel separate the Sonesta brand from the competition. Hoping you come back soon, Warm regards, Jeff More

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My spouse and I decided to stay at the Royal Sonesta to get away for a day and hang out around the Galleria area. The hotel was very clean, it was quiet and relaxing. We had a few cocktails at the bar and the bartenders were friendly and attentive. We really enjoyed our stay. I won't bring my children here,... More

Was this review helpful? Yes
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Thank you for the time taken regarding the relaxing staycation at our property. Please know we do have kid's menus and a pool, if you ever do decide to bring the family. The positive copmments regarding our friendly waitstaff in our Axis lounge have been passed along. Warm regards, Jeff More

1 review
5 of 5 stars Reviewed 2 weeks ago

I had the single best customer service experience at the Royal Sonesta in Houston. Around 9:30pm or so in the evening I called concierge to inquire if the shop was still open that I may buy some pain reliever for a headache I earned from a long day of travel. It was closed, so an associate named Vee-Jay offered to... More

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Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Jennifer N, We as a hotel would first like to start off by saying thank you for leaving such fantastic feedback about your experience as we greatly appreciate this. I am elated to hear that you were able to experience our superb hospitality, especially by one of our best employees, Vee-Jay. Our Sonesta staff really loves what it is... More

Abu Dhabi, United Arab Emirates
Top Contributor
151 reviews 151 reviews
57 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has been recently refurbished. The rooms are of a good size and have everything you need to be comfortable. I stayed here for business 7 nights in September. I found the public rooms at the ground floor clean and functional but a little soulless for me liking. The bar area is totally open plan and lacks intimacy. Breakfast... More

Was this review helpful? Yes
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear John J, I would like to start off by thanking you for taking the time to critique our hotel we greatly value and appreciate your feedback. I am happy to hear that you were able to enjoy our renovated rooms and amenities as we worked extra hard to make sure that each and every one on of our guest... More

Shreveport, Louisiana
1 review
1 of 5 stars Reviewed 2 weeks ago

I had a one week advanced reservation. While en route, and out of abundance of caution, I called to let them know I'd have a late check-in. However, they oversold and cancelled my reservation. No notice, no call, no email. They claimed it was an issue with American Express. That is an internal issue and simple finger pointing. Bottom line--we... More

Was this review helpful? Yes
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear LATraveler318, I would like to first start off by thanking you for sharing your experience with us as this is a great tool for us to learn and grow. I do apologize for the inconvenience that you experienced upon check - in and would love an opportunity to speak with you to see exactly what happened to prevent any... More

Cologne, Germany
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lobby was just renovated, great bar and coffee shop. Rooms are modernized and very confortable. Locoation is perfect, Close to Galleria. Close to Uptown Gallery with nice Restaurants, Spa, Wine Bar and Shops.

Was this review helpful? Yes
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Max K, I would like to start off by saying thank you for sharing such great feedback about our hotel. I am happy to hear that you were really able to enjoy our renovations as we put a lot of hard work and effort into making sure that each and every one of our guests would be satisfied. It... More

Austin, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived on a Saturday afternoon to a packed parking lot. A 750 person wedding and football fans preparing for the game were everywhere. This was not an issue due to the great service of the valet staff. Every employee we encountered at the Royal Sonesta was fantastic. Mohammed and Yosif greeted us immediately and helped us navigate through the... More

Was this review helpful? Yes 2
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear S M, Thank you so much for taking the time to inform us of what seems to have been a fantastic experience for you. I am beyond ecstatic to hear your comments about or amazing staff. They truly loves what it is that they do and this is what separates us from other hotels. We care about each and... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Yes, the location is great. However, more exceptional is the well-trained and very professional staff. They were very courteous, greeted us coming and going by name, and provided assistance when needed. They made us feel like we were their only guests. Highly recommend and will be back the next time we are in Houston!! Thanks so much for a wonderful... More

Was this review helpful? Yes
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear ginaw04, Thank you so much for taking the time out of your schedule to leave such superb comments about our hotel as this is greatly appreciated. Our staff is one like no other. They really love and enjoy what they do and it was everyone’s pleasure having you here. Our Royal Sonesta purpose is to add value to the... More

Corpus Christi, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I found the hotel to be nicely appointed and a value at the last minute booking rate. This hotel was only about $20 more a night than the low in hotels in the area. Service could be improved however, I made a request 3 times to the staff for extra pillows for my wife who was getting out of the... More

Was this review helpful? Yes
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear 361owen, We as a hotel would like to start off by saying thank you for taking the time out of your schedule to let us know about your experience at our hotel. I apologize for the inconvenience of not having enough pillows and reassure you that this will be looked into so that we can prevent any possible future... More

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Additional Information about Royal Sonesta Hotel Houston

Address: 2222 West Loop South, Houston, TX 77027
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Hotel Houston 4*
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Also Known As:
Intercontinental Houston Hotel Houston
Houston Intercontinental

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