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Royal Sonesta Hotel Houston

#31 of 461 Hotels in Houston
Certificate of Excellence
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2222 West Loop South, Houston, TX 77027
Best prices for: 1 room 1 guest
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Royal Sonesta Hotel Houston
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Royal Sonesta Hotel Houston
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370 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

I booked a room through Expedia and got a steal for $89/night for 4 days/3 nights in a Superior room with a King bed. I requested a nice view and received just that. Everything about our stay was perfect and accommodating from the front desk staff down to the bathrobes in the closet. The cleaning woman even left a card... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

I was here for training and conference. Check-in, staff, food, bar, cleanliness was incredible. I have zero complaints. I travel a lot, and usually don't complain too much, but i wanted to write a review on this hotel and commend them on how nice the hotel was and how professional the staff was.

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Grand Marais
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I like to start my reviews with the positive. I stayed here with a colleague for a conference for 4 nights in late March. We found our room to be clean and comfortable, though a little on the smallish side for a 'deluxe' queen. The bathroom was small but functional, though it was odd to have the only mirror in... More 

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Beachesraveller, Thank you so much for leaving such wonderful comments about our Hotel as this is extremely appreciated. I am pleased to hear that you were able to enjoy our buffet as I like to consider the food exceptional. Unfortunately, we cannot guarantee a certain room type so I do apologize for the inconvenience your experienced upon arrival. I... More 

Aberdeen
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

How do you start to review a hotel that you can't find a single fault with even after a long stay visit ? Let me try ...... . As with any hotel , the staff are the most important cog in the wheel . Without good staff , it's impossible for a hotel to function as it should . It's... More 

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear williebafc, I would like to personally thank you for critiquing your experience the way that you have done, as this is extremely appreciated. I like to think of The Royal Sonesta Houston as unbeatable as well. Our purpose here at the Royal Sonesta is to add value to the lives of the people with whom we interact and I... More 

Marietta, Georgia
1 review
2 of 5 stars Reviewed 5 days ago NEW

The Royal Sonesta is a beautiful hotel on the surface. However, it needs improvement in the area of "customer service". The hotel was book for business and my party was not informed of the $50 a day extra charge. When we spoke to the manager about it, he LIED stating that he would call the bank to have it reversed.... More 

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear TabTaylor11, I would like to first start by saying thank you so much for taking time out of your schedule to leave feedback about our Hotel as this is definitely a tool that we use to learn and grow. I do apologize that you were not informed of the incidental policy prior to your arrival. The incidental authorization is... More 

Coppell, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

First off, before we even left home, we hit a snag. Turns out my mom couldn’t watch our elderly dog, so I called the Royal Sonesta thinking I was going to have to cancel. But can you believe it?! Royal Sonesta is a Pet Friendly Hotel! Bailey dog gets to live it up like a royal too…and boy did he... More 

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Anegla C, We as a Sonesta team would like to say thank you for leaving such amazing feedback about our Hotel as this is extremely appreciated. We enjoy the fact that we are able to have our guests pets come and visit with them! It brightens our day and we understand that pets are a part of the family.... More 

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Everything was excellent. Anel kindly greeted us at the front desk and check-in was quickly expedited. She continued to recognized us during our stay and continually asked if there was anything we needed. The concierge, Amanda, assisted us in obtaining tickets to the Houston Rodeo. We had a spectacular time at that event. This was our first Texas experience and... More 

Was this review helpful? Yes 1
Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Lori A, I would like to personally take the time out to say thank you for leaving such wonderful feedback about our Hotel as this is greatly appreciated. I am so happy to hear that you had a wonderful time. Anel and Amanda are by far some of the best employees we have on our team and we are... More 

Austin, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

For a fancy hotel, there is not even a snack shop or a vending machine. Give me a break. Rooms are nice, service is nice. Wish a four star would at least have decent toilet paper as well. Wish I would have stuck to the Hyatt place instead.

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear H, Thank you so much for taking the time out of your schedule to leave feedback about our Hotel as this is greatly appreciated. We do however have a snack shop located in our coffee shop in the lobby as well as a vending machine on the 5th floor inside of our gym. I do apologize that you were... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

The staff was extremely condescending and rude. We were told several lies by various individuals. It was an unpleasant atmosphere that I would never subject my family to again. Sonesta prides it's self on benefits as an "elite" member but I was treated more as a second class citizen.

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