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Royal Sonesta Hotel Houston

4.0 of 5 2222 West Loop South, Houston, TX 77027
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Certificate of Excellence 2014
Royal Sonesta Hotel Houston
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Royal Sonesta Hotel Houston
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290 reviews from our community

Traveler rating
    172
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    27
    11
    6
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31
38
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156
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

One of the best hotels that i've been to! What is that bed?! Amazing! Good breakfast, great lobby bar and good gym. Laudry service wasn't the best, my clothes smelled funny after being washed. Overall great hotel! I'd definetelly come back! Special thanks to Amina at the front desk and also to the concierge service!

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Madrid
Top Contributor
61 reviews 61 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

No relevant complaints at this hotel. The room was excellent, the overall service was good and I liked it very much. No doubt next time in Houston I will repeat. I used hotel lavandry, service and a the car service (very helpfull if you don't move by car when travelling to Houston)

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Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Miguel000, I would like to take the time out to personally thank you for leaving such wonderful feedback about our hotel as this is greatly appreciated. I am so overjoyed to hear that you were able to enjoy our rooms and superb hospitality. This is wonderful news that you will be returning and we cannot wait to welcome you... More

Lisle, Illinois
Contributor
20 reviews 20 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It was the small things that made this hotel stand out for me like the keyless room entry and the floor lights that kicked on if the room was dark and your feet hit the floor. The hotel is located within walking distance of good food and shopping. This offset the only negative for me about the hotel, the prices.... More

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Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear ChrisWhittenhall, Thank you so much for taking time out of your schedule to leave your much valued feedback about our hotel. I am ecstatic to hear that you were able to enjoy the small customizations made specifically for our guests. We really worked hard to make sure that each and every one of you would enjoy our spectacular renovation.... More

Cypress, Texas
Top Contributor
113 reviews 113 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Lovely hotel. The décor is very modern, with clean lines and gray tones throughout. The hotel always had a fresh linen smell, and the rooms were well appointed with a desk, minibar, fridge, safe, and chaise lounge, along with the regular furniture. I loved the view straight on to the Galleria. Not much during the day, but at night this... More

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Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Susie M, We as a Hotel would like to personally take the time to say thank you for leaving such a great review about our hotel as this is tremendously appreciated. I am overjoyed that you were able to experience our newly renovated hotel as we worked really hard to make sure each and every one of our guests... More

Mountain Lakes, New Jersey
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was my first stay at this hotel and it was very good. It is new and modern with a good restaurant and workout facilities. The location is in the heart of the Galleria and it was reasonably priced vs other comparable hotels. The only knock is that the beds are a little soft for my liking. The service was... More

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Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Pete07046, Thank you so much for taking the time out of your schedule to leave such great feedback about our hotel. We appreciate you noticing our newly renovated hotel as we put a lot of hard work into it to make sure each and every one of our guests are completely satisfied. It was our pleasure having you here... More

Houston, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

The hotel is top-notch, great service, beautiful rooms; however, the incompetent valet service lowers the overall value of the hotel. Having to wait 20+ minutes after calling down for the car to be brought around while the valets are standing idle outside is simply poor service or poor communication. Paying for this adds insult to injury.....

Was this review helpful? Yes 1
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Lynne R......thank you for the time taken and please accept my apologies for waiting for your valet car to be brought up.We have started with a new service, and continually evaluate them on a daily basis. Your comments will be shared with them, as we know parking is a major componenet in our array of full service offerings. Please... More

Orlando, Florida, United States
1 review
5 of 5 stars Reviewed 1 week ago

I love the hotel and their service, and its near everything. there's a big mall not far from the hotel, and the hotell also is next to the highway, but there are some traffic in the area sometimes. i would recommend for families, couples, friends, and everyone.

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Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Thank you for reconfirming our great central location. As you mentioned, we truly are in the center of high end shopping, restaurants, offices buildings and residential. Spread the word and come back soon, Jeff More

Ireland
2 reviews
5 of 5 stars Reviewed 1 week ago

Great hotel in a great location, no complaints. Good food in the bar and nice atmosphere in the bar. Would have been nice to have had free water in the room. Breakfast was good in both the main restaurant downstairs and in the VIP Lounge

Review collected in partnership with this hotel

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Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Thank you for the "royal" comments in reference to our service and location. While we do charge competitively, for premium in-room water, we do offer complimentary water in the club lounge. Please come back soon for a future visit!! Jeff More

United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

great location - close proximity to the office...this is my work's preferred hotel when coming in from out of town - easy in and out - I always feel safe here and well taken care of...makes for a relaxing, stress-free refuge from the office

Review collected in partnership with this hotel

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Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Thank you and your company for the continued loyalty to the Royal Sonesta brand. Your comments aboutr our central location, combined with a stress free environment are really what sets us apart as a premium business hotel in the Galleria area. Please come back to us soon...I would enjoy meeting you as well, if convenient. Warm regards, Jeff More

Calgary, Canada
Contributor
20 reviews 20 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good and clean. Wifi didn't work in our room. Shower curtain rod looked precarious, was clearly not properly installed with two rusty screws sticking out. Good shopping and restaurants ($$$) in the area.

Was this review helpful? Yes 1
Jeffrey F, General Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Rockguy...thank you for the time taken to write a review. My sincere apologice for WIFI not working in your room...know that we will immediately switch you to another room at anytime, if not fully satisfied with a service. The rusty screws in the shower have been replaced-thank you for bringing that to my attention. Please come back to us... More

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Additional Information about Royal Sonesta Hotel Houston

Address: 2222 West Loop South, Houston, TX 77027
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Hotel Houston 4*
Number of rooms: 485
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Also Known As:
Intercontinental Houston Hotel Houston
Houston Intercontinental

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