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All 447 Houston hotels

Royal Sonesta Hotel Houston

4.0 of 5 Hotel   |   2222 West Loop South, Houston, TX 77027
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Royal Sonesta Hotel Houston
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Ranked #53 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 days ago
Evey M Houston
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329 people have reviewed this hotel

Traveler rating
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    51
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34
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138
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Houston
1 review
3 of 5 stars Reviewed 2 days ago NEW

Rooms facing the freeway was noisy. They were refurbishing some of the rooms on level 21 and there were work crews talking and commencing work before 7am - highly inconsiderate to guests. The hotel finds it difficult to meet the smallest requests such as replenishing the room with herbal teas daily.

Review collected in partnership with Sonesta

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Chagrin Falls, Ohio, USA
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW credit card Amex Card Member Review

This property does a good job. The rooms and facilities are above average. The staff is extremely hard working and accommodating. Requests were fulfilled in a very timely manner. We will seriously consider this property on our next trip to Houston.

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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Found this hotel last minute as my wife and I were passing though Houston and didn't want the fuss of staying downtown. Nice hotel, beautiful lobby, excellent customer service. Out room was nice and spacious with a nice city view. Free WiFi. We ordered room service for breakfast with was just delicious. A great experience. Would stay here again.

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San Antonio, Texas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am not sure what to think of this place, the rooms are small and bath products are not good at all. Housekeeping staff was awesome, but front desk agents weren't very pleasant. Private garage is a great amenity and location to the Galleria is good. We didn't try the food, our stay was comfortable but overall this hotel didn't... More

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Imeldita22, Thank you so much for leaving your feedback as it is greatly appreciated. I am glad that you were able to experience our wonderful housekeeping staff and our great location. We like to make sure that all of our guests are completely satisfied when checking out of our hotel and I apologize if that wasn’t the case for... More

Meisterschwanden, Switzerland
Top Contributor
102 reviews 102 reviews
32 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As always in the US, hotels are expensive. Unfortunately, I had the pleasure that after my first night they forgot to clean my room and when arriving to find hairs all over the room. Bar is interesting with a spreaded variety of bourbons. On arrival, reception is OK but nothing special. Rooms are big and globaly OK

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear David_F1206, Thank you for taking time to leave your feedback as it is a great tool for us to use and grow. I apologize for the inconvenience that you had with your room, as this is not a typical issue that we experience here at our hotel. We really strive for perfection when it comes to cleanliness and overall... More

Lafayette, Louisiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Great location. Staff is exceptional. Room service was delicious and quick. The rooms were clean and comfortable. Again, I cannot say enough about the personnel. Restaurant food was also good. I have to be in Houston on a monthly basis and I will stay here again.

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Debbie M, We greatly appreciate your kind words towards our hotel and staff, it really means a lot to us. Our staff is so genuine which is what separates us from a lot of hotels. We love what we do and find such pleasure in these amazing feedbacks. I am so excited that you will be joining us again... More

Solana Beach, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We come to Houston once or twice a year on business and pleasure...This property is well located and while it was pleasant last year, this most recent visit even better with the recently renovated lobby commissary and cocktail lounge bar. Just great! Parking is easy in their attached garage and access to all parts of the city off of the... More

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Lucy S, Thank you for taking the time to leave this wonderful feedback. It’s always nice to hear our guests appreciate and enjoy our property. Our staff loves to make our guests feel like their home away from home and it was our pleasure in doing so. We cannot wait for your next stay with us and we anxiously... More

Orlando, Florida
Top Contributor
170 reviews 170 reviews
84 hotel reviews
165 helpful votes 165 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice rooms, very nice bar/food - I don't have a car, why charge me $16! Royal Sonesta Hotel is very nice, nothing close to it, but nice - Mall is a 10 minute walk. The bar area is good. The rooms are small, but very clean. I should have given 4+ star, but my bill came under the door and... More

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear Paul A, Thank you very much for taking the time to share your experience during your last stay with us as it is much appreciated. I apologize for the inconvenience of your bill as this is not a typical situation that occurs at our hotel. I would like to make sure that you were able to get the parking... More

Fairfield, Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago

great location with friendliest, most helpful personell in all houston hotels. stay at hotels all over the world and find the sonesta to fill all my needs when needing a great hotel. rooms are great, food is excellent, have dined for breakfast, lunch and dinner. this is and will continue to be my and my coworkers first choice when staying... More

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear david s, Thank you so much for telling us about your wonderful stay here at the Royal Sonesta. We as a team are so honored to be titled the most helpful personnel in all of Houston as we work hard to please each and every one of our guest. I am thrilled to know that we are your first... More

WEST CHESTER
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a conference. The hotel seemed very clean and very new, which might be why some things weren't working quite right. The HVAC fan in my unit was very noisy at times, and the hotel's technician did something to it and told me to leave it on the medium setting. Apparently it needed more fixing after I... More

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Arvin M, Front Office Manager at Royal Sonesta Hotel Houston, responded to this review

Dear vwdriverWestChester, I would like to start off by saying thank you for taking time out of your schedule to leave this feedback as it is a great tool to help us grow. I apologize for the issues that you experienced thru out your stay as these are not typical situations. I have looked into this to make sure that... More

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Additional Information about Royal Sonesta Hotel Houston

Also Known As:
Intercontinental Houston Hotel Houston
Intercontinental Houston Hotel
Houston Intercontinental
Address: 2222 West Loop South, Houston, TX 77027
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Houston
#50 Business Hotel in Houston
#76 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Hotel Houston 4*
Official Description (provided by the hotel):
Standing at the gateway to one of the world's great urban centers, Royal Sonesta Hotel Houston is just a block from the 464, the Houston Galleria and minutes from the Museum District, the Theatre District and historic Hermann Park. Preferred for both business and pleasure travel, the hotel blends cosmopolitan style with decidedly Texas hospitality. ... more   less 
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