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Hilton Garden Inn Houston / Bush Intercontinental Airport

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15400 John F. Kennedy Blvd., Houston, TX 77032
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Hilton Garden Inn Houston / Bush Intercontinental Airport
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Hilton Garden Inn Houston / Bush Intercontinental Airport
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244 reviews from our community

Traveler rating
    74
    101
    39
    16
    14
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43
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123
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fredericksburg, Virginia
Top Contributor
113 reviews 113 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

You know how front desk is always welcoming and helpful, at this location I found it to be a hit and miss. Mostly a miss, it's like they didn't care and would have preferred to be elsewhere. The restaurant is ok. The overall experience however was missing that Texas charm. I will try another property on my next visit.

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houic, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Thank you for your review. We greatly appreciate your valuable feedback and we sincerely apologize for the disappointment with your stay. If you would like to discuss the issues with your stay in more detail, please feel free to contact me at the information below. This information will help me to identify the individual that did not provide the level... More 

Venice/Yelm
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The hotel was not at all clean, not even vacuumed in the common areas like hallways & elevators. Long wait to check in with only one representative trying to check in a huge line and answer all phones.

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houic, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Thank you for your review. We greatly appreciate your valuable feedback and we sincerely apologize for the disappointment with your stay. If you would like to discuss the issues with your stay in more detail, please feel free to contact us at the information below. We hope you will consider staying with us again the next time your travels bring... More 

Buffalo, New York
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything was wonderful about this location! They have a Keurig coffee maker in your room with creamer and all. There was a refrigerator, The pillows are like fluffy clouds, the bed......ahhhh. If only I didn't have to pry myself out of it for my early am flight! I could have stayed there all day! There was plenty of lighting and... More 

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College Station, Texas
Top Contributor
368 reviews 368 reviews
43 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great choice if you are flying out early and want to leave your car - parking is only $10 per week compared to $10 per night at some other places. It is a standard Hilton Garden Inn with good service, rooms, and facilities. In this case we had a little room mix up. We used online check... More 

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Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I have stayed at this property many times for the last three years. It is usually overpriced for a HGI and Houston but location is convenient (supply and demand principles at work). You can walk to a couple retaurants near by and short ride to the airport. The hotel is average for a HGI. Check-in is usually very slow and... More 

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Atlanta, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel is close to the airport with very little airport noise. It is clean and comfortable. The restaurant service and food quality are a nice surprise. there is no need to go out for breakfast, just step off the elevator and enjoy the made to order breakfast. Don't miss the potatoes!!

Review collected in partnership with Hilton Garden Inn

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Houston, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

It had been over a year and a half, since my last stay at this hotel. It was wonderful to see upgrades to lobby areas; and most importantly that many of the staff members that I had interacted with previously, still work there. Upgardes and long tenure of staff is a good combination!! Level of service has not diminished. Thank... More 

Review collected in partnership with Hilton Garden Inn

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Topeka, Kansas
Top Contributor
171 reviews 171 reviews
29 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is handy, has good staff, is kept clean and has a reasonable fee schedule. Most who use HGI's are expecting a certain level of hotel. This one does not disappoint. Lobby is conducive to small discussion groups.

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Pittsburgh, Pennsylvania, United States
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is a typical high use airport area hotel for a one night while in transit. Check in went great and the shuttle driver was very helpful in getting back to the hotel after I dropped our car. Unfortunately the room was not very clean, very outdated and poorly maintained, and the bed was awful. Obviously the mattress has never... More 

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houic, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Thank you for your review. We greatly appreciate your valuable feedback and we sincerely apologize for the disappointment with your stay. If you would like to discuss the issues with your stay in more detail, please feel free to contact us at the information below. We hope you will consider staying with us again the next time your travels bring... More 

Senior Contributor
35 reviews 35 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I thoroughly enjoyed my stay here during a recent business trip. My room was clean, well appointed, quiet and housekeeping didn't come banging early in the morning despite the do not disturb sign. The staff, especially Kyra at the front desk, were especially helpful, professional and friendly. Even the hotel van driver was outstanding and timely. My room was outfitted... More 

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