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Hilton Garden Inn Houston / Bush Intercontinental Airport

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15400 John F. Kennedy Blvd., Houston, TX 77032
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Hilton Garden Inn Houston / Bush Intercontinental Airport
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Hilton Garden Inn Houston / Bush Intercontinental Airport
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253 reviews from our community

Traveler rating
    78
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    40
    17
    15
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129
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Salt Lake City, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

I chose this hotel due to it's close proximity to the company office as well as the airport. It is also part of our preferred hotel chain. Everything associated with my stay was sufficient for a quality stay on a business trip. Nothing seemed to be above and beyond any of my expectations, but there was nothing that was below... More 

Review collected in partnership with Hilton Garden Inn

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The Dalles, Oregon
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is only the best hotel in I've been to in years because of the staff. Every person I met that works here is genuinely at your service and happy to be there. Your staff has made my 3 day stay feel like I was at home with family instead of alone and missing them. I'd like to personally... More 

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Philadelphia, United States
1 review
4 of 5 stars Reviewed 1 week ago

Whenever I am in the Houston area, I have stayed at this hotel and the staff is always very nice and pleasant to deal with. They are helpful and courteous. I would recommend this hotel for the professionalism of the staff and the convenience to the airport. There isn't much around in walking distance, so I would recommend using the... More 

Review collected in partnership with Hilton Garden Inn

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Metro Dallas, United States
1 review
5 of 5 stars Reviewed 1 week ago

We noticed the mirror at an angle. When we returned to the room, lo and behold, it was on the floor. We mentioned it to the front desk as we went to the bar for drinks. It was immediately fixed. The maintenance staff located us in the bar acknowledging job completion. Job well done !

Review collected in partnership with Hilton Garden Inn

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Senior Contributor
36 reviews 36 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Usually this is our go-to hotel when staying in the North Houston area, but we will stay elsewhere from now on. 1- I called a little over 24 hrs in advance to confirm that the reservation changes I made 2 weeks prior were in the system. All was confirmed, but upon arrival we found out that out reservation had been... More 

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houic, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We've addressed these issues with our staff and hope that next time you’re in the area, you’ll... More 

Worcester, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a comfortable, convenient hotel when travelling through George Bush Airport. There is no bar, although you can buy drinks when dining. The complimentary shuttle service is good but but doesn't run after 10 pm. Breakfast is extra as in most hotels America.

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Melrose Park, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Professional staff makes you feel welcome and tends to your needs. The room was clean and the cleaning staff does a superb job in daily upkeep. The amenities are wonderful. The food is excellent and you can also keep in shape in the gym. Hotel is immaculate and is my first choice when visiting Houston. If you need to use... More 

Review collected in partnership with Hilton Garden Inn

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Rosemount, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband, son and I arrived in late from mexico and had an overnight layover. We wanted to do something fun and our shuttle driver arranged taxi and return service for us. Room was perfect. We would certainly use Hilton again!!

Review collected in partnership with Hilton Garden Inn

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Thalwil, Switzerland
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Awful place! Check-inn takes 40 min for 3 persons in a line. Receptionist is always on a hotline answering complaints or arrangements or so! It's noicy during the day. Feels like you are at the departing plane lane. You are in fact! You are not welcome at the breakfast and even worse at the bar in the evening. Looks like... More 

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houic, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Dear Stephan, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

Fredericksburg, Virginia
Top Contributor
118 reviews 118 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 4 weeks ago

You know how front desk is always welcoming and helpful, at this location I found it to be a hit and miss. Mostly a miss, it's like they didn't care and would have preferred to be elsewhere. The restaurant is ok. The overall experience however was missing that Texas charm. I will try another property on my next visit.

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houic, General Manager at Hilton Garden Inn Houston / Bush Intercontinental Airport, responded to this review

Thank you for your review. We greatly appreciate your valuable feedback and we sincerely apologize for the disappointment with your stay. If you would like to discuss the issues with your stay in more detail, please feel free to contact me at the information below. This information will help me to identify the individual that did not provide the level... More 

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