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All 447 Houston hotels

BEST WESTERN PLUS Northwest Inn & Suites

2.0 of 5 Hotel   |   11611 Northwest Freeway, Houston, TX 77092
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Ranked #78 of 447 hotels in Houston
A recent review
4 of 5 stars reviewed 3 weeks ago
Charles S Victoria
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65 people have reviewed this hotel

Traveler rating
    27
    29
    6
    1
    2
See reviews for
9
11
10
31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Victoria
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel though a little dated, was very clean and rooms updated. Bed was extremely comfortable, washroom was spotless with good quality ammenities. Breakfast was average, small area and limited breakfast choices, however, had everything I needed. Price was very reasonable and hotel was very quiet. Would definately stay here again.

Review collected in partnership with Best Western

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silsbee, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

2 different stays a year apart. Vehicle broken into both times. This time got 11 total vehicles. cars parked within 100 feet of lobby. Criminals made several passes by lobby while transferring stolen goods without attendant notice????

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ajay A, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel was very neat and clean, The staff was friendly enough. The room was quite large. I had the jacuzzi tub suite. I really liked it & had a long soak in the tub, I didn't use the jets becaue they seemed loud. The roon had a king bed, sofa, desk, big tv, fridge & microwave. I didn't go... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Ajay A, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

Baton Rouge LA, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

The hotel itself is great! Very clean rooms and central areas. Staff courteous and helpful. Was convenient for me as my business work was only a half mile away, but traveling in the evening is awful! Traffic is at a standstill in the area until after 7:00, but that isn't the fault of the hotel. We did lose power at... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Ajay A, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

Middle Tennessee
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 15, 2014

Took a chance on this facility as it was new and close to the office I was visiting. Location for being close to downtown and out 290 N was pretty good. Staff was extremely friendly and very eager to assist. Room was spacious and clean; decent bath amenities and a cold fridge and good microwave. Wifi was pretty quick and... More

Was this review helpful? Yes
Ajay A, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

Bryan, United States
1 review
5 of 5 stars Reviewed March 14, 2014

We thoroughly enjoyed our trip to this hotel. They allowed us to check in a little early because our toddler son needed a nap. The room was spacious and very clean. My only complaint was the lack of water pressure in the shower, but we had a detachable shower head that was probably not in very room.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ajay A, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

We appreciate your kind comments and are glad you enjoyed your stay :) Please do not hesitate to contact us if there is anything we can assist you with in the future. Hope to see you again, soon. Have a great day! More

granbury, tx
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed March 13, 2014

The appearance of the lobby, and the cleanliness of the room was fine. The problem came when the electricity went out about 7:30 in the evening and stayed off until about 10:45 pm. I could not watch tv, use the internet, take a shower (too dark, and no hot water), or read a book. When I got up the next... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Ajay A, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Our deepest apologies for the inconvenience caused to you due to the unforeseen electrical outrage during your recent stay with us. We did everything within our available resources to brought back the power within a short time. We also appreciate your understanding into this kind... More

San Antonio, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 12, 2014

This particular location is a nice place to stay that is convenient to my class locations. They have a neat little happy hour. The Hot breakfast is a nice perk. The hotel staff are friendly and responsive to everything. I have stayed here twice and I will definitely stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ajay A, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Princeton, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

Very nice and clean hotel. Bed was comfortable. We didn't have the chance to try the breakfast, but I noticed that they had a nice selection to choose from. Parking lot and entire hotel was neat and tidy.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ajay A, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Salado, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2014

Staff friendly and accommodating. Room was clean & comfortable. Lobby in a mess (construction), but not a problem. Plenty of towels is a PLUS. Price was reasonable. Coffee maker did not work, but checked out before staff could have replaced it. Location is O.K., but marqee hard to see until you are upon it. B'fast was good. Could have been... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Ajay A, Manager at BEST WESTERN PLUS Northwest Inn & Suites, responded to this review

Dear Charles T, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More

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Additional Information about BEST WESTERN PLUS Northwest Inn & Suites

Also Known As:
Best Western Houston
Best Western Northwest Hotel
Houston Best Western
Address: 11611 Northwest Freeway, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#71 Family Hotel in Houston
#78 Romantic Hotel in Houston
#89 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN PLUS Northwest Inn & Suites 2*
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