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Holiday Inn Express Hotel & Suites Houston/Kingwood

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22675 Highway 59 North (Eastex Freeway), Houston, TX 77339
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Holiday Inn Express Hotel & Suites Houston\/Kingwood
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77 Reviews from our TripAdvisor Community

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California
Level Contributor
91 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed January 4, 2016

We've stayed at this hotel many times as it's quite convenient to our grandchildren and we collect IHG points. They had a low spot several years ago but are back at the bottom again. We just got back from there and there were several issues. First, upon arriving, folks who are the IHG club members are supposed to get something,... More 

Helpful?
Thank stevej2001
HIEKW, General Manager at Holiday Inn Express Hotel & Suites Houston/Kingwood, responded to this review

Dear Valued guest, I would like to extend my sincere apologies for the issues you faced during your recent stay. We are always striving to make our hotel one that guest love. When I see a review such as yours we work harder to reach our goal. I apologize again and hope you will allow us to host your next... More 

Level Contributor
485 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
2 of 5 stars Reviewed December 29, 2015 via mobile

UAL comped us here for the second night of a layover due to flight cancellations. To say that the quality of this hotel is in perfect alignment with the quality of UAL is right on the mark. The property is old and musty, there are stains everywhere, and the bathroom plumbing rattles. The constant drone of the interstate just outside... More 

Helpful?
Thank AngusDad
HIEKW, General Manager at Holiday Inn Express Hotel & Suites Houston/Kingwood, responded to this review

Dear Weary Traveler, We understand how upsetting a missed flight can be. We thank you for your feedback and we apologize for anymore distress we added to your already stressful situation. We wish you safe travels. Always Hospitality, Twanda Thibodeaux General Manager More 

Travelers are raving about these Houston hotels

Bristol, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 21, 2015 via mobile

The price was very good, that's why my wife picked it. It's location was good, not to far from Deerbrook Mall. Not to far from the Golf Course(Where my in laws live) The room was clean and we'll maintained. The reception was nice as was the breakfast area and business center. All the receptionists that we encountered were very nice,... More 

Helpful?
Thank ZappBranniganthe3rd
HIEKW, General Manager at Holiday Inn Express Hotel & Suites Houston/Kingwood, responded to this review

Dear Valued guest, Thank you for choosing to stay with us. We are always excited when we can offer a great guest experience. We thank you for your comments and observations, they help us to continue in our effort to make our hotel one that guests love. We look forward to your next visit with us. Always Hospitality, Twanda Thibodeaux... More 

Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 24, 2015 via mobile

I lost my connection, so the Airline sent us to this hotel, as we arrived at 2 am there...and we Just ran into the Police taking out a guy handcuffed, even the taxi driver told us..do you want to stay here? and the Girl at the front desk was trying her Best to control everything but we did wait a... More 

Helpful?
Thank Sabrina R
HIEKW, General Manager at Holiday Inn Express Hotel & Suites Houston/Kingwood, responded to this review

Dear Weary Traveler There are times when situations are out of the norm. We experienced such a situation on the night of your arrival. I can assure you that our hotel is a great property with a friendly and caring staff. I would like to apologize for the level of service you received, and wish you safe travels. Always Hospitality,... More 

Houston, Texas
Level Contributor
103 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed October 19, 2015 via mobile

Stopped by after a hospital stay, and these folks really scored some points. The desk clerk was friendly and welcoming, almost like coming home. Good value, great people, safe and secure. I even saw them escort an elderly lady out to her car after dark, just to make sure she was safe! Great job!

Helpful?
Thank hottoddy88
HIEKW, General Manager at Holiday Inn Express Hotel & Suites Houston/Kingwood, responded to this review

Dear Valued guest, Thank you for allowing us to host your resent stay. We are always excited when we get feedback such as yours, it shows we are doing what we love and loving what we do. Please visit us the next time you are in the area. We love our repeat guest. Always Hospitality, Twanda Thibodeaux General Manager More 

Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed October 8, 2015 via mobile

The ONLY reason I gave this property three stars is the stellar staff working at the front desk. Kudos to Leah & Paris- the unfortunate state of this property must make their job difficult. The property, appears to be in pretty good shape and recently renovated. The decor is decent, but the hallways smell musty and of mildew. Our first... More 

Helpful?
Thank iMelanieMe
HIEKW, General Manager at Holiday Inn Express Hotel & Suites Houston/Kingwood, responded to this review

Dear Valued Guest, please accept my apologies for the issues you faced during your visit at the property. We are extremely concerned when we receive a review such as yours. Please know that we thank you for your feedback and we are addressing all the issues that you spoke of. Always Hospitality, Twanda Thibodeaux General Manager More 

Louisville, Mississippi
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 20, 2015 via mobile

This hotel is in a great location. And I absolutely love Holiday Inn Expresses.. But this one was kind of a let down. As soon as you walk in the door you can tell this was, no doubt, an old building with a facelift. But not the best facelift. Bedding was nice but the bed was hard. Libby looked ok,... More 

Helpful?
Thank Allison R
HIEKW, General Manager at Holiday Inn Express Hotel & Suites Houston/Kingwood, responded to this review

Dear Valued guest, We value your feedback and would like to say thank you for you comments. All feedback is welcomed. We have reviewed the items mentioned. Please note that we are ever striving to make sure our hotel is one of the best. Always Hospitality, Twanda Thibodeaux General Manager More 

Longview, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 26, 2015

I stay here 3 days a week for work. It is clean, comfortable and close to all the dining and shopping you'll need. It is also about $25.00 a night cheaper than other hotels near the airport that are in high crime areas.

Helpful?
1 Thank Alan K
Houston, Texas
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed August 24, 2015

If you are allergic to mold or mildew, stay away from this property. I have stayed at many Holiday Inns and have never stayed at one with such low standards. I tried the king room. The bed was swooping down in the middle and the room smelled awful, like mold and mildew. Then they put me in another room down... More 

Helpful?
Thank bjwalter555
HIEKW, General Manager at Holiday Inn Express Hotel & Suites Houston/Kingwood, responded to this review

Dear valued Guest, We value your feedback, and will use it to help improve our service, and help avoid any future problems. Always Hospitality, Twanda Thibodeaux General Manager More 

Tampa, Florida
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed August 9, 2015

Thanks to Hotwire for giving me the chance to stay in this hotel for 2 nights! I wanted to stay longer. Staff were all great, specially Floyd, at the front desk. It's right next to the (popular) Kingwood Hospital. The surrounding area is very nice, as well. I like it much better than The Woodlands/I-45 area. I highly recommend this... More 

Helpful?
Thank Nissins
Questions? Get answers from hotel staff and past guests. Ask a question

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