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Holiday Inn Express Houston-NW (Highway 290 and FM 1960)

#57 of 461 Hotels in Houston
Certificate of Excellence
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12915 FM 1960 West, Houston, TX 77065
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Holiday Inn Express Houston-NW (Highway 290 and FM 1960)
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Holiday Inn Express Houston-NW (Highway 290 and FM 1960)
Review This Hotel

130 reviews from our community

Traveler rating
    78
    34
    8
    5
    5
See reviews for
39
9
9
52
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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2 reviews
4 of 5 stars Reviewed 1 week ago

We booked this hotel for a weekend that my daughter was at a dance competition. The hotel was clean but the carpets did look old and worn. The staff were very pleasant and courteous. I would stay at this hotel again.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Rebecca, Thank you for your 4 Star review and for recognizing our staff your feedback is very important to us. We are diligently working to improve here at the Holiday Inn Express NW and carpets is on the list. If your ever in the Houston area again be sure to stop by, we would love to have you. More 

San Salvador, El Salvador
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 17, 2015

My overall impression of the hotel is that it is in need of maintenance. The carpets look old, but they do not smell in the rooms like other hotels. Overall it seems clean, but there are a few things that I did not like: 1) There is no safe in the room to store your valuables. For a hotel that... More 

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Carlos: Thank you for taking the time to write about your experience at our hotel, your feedback is very important to us.We hope to serve you again soon! We are diligently working to do repairs and upgrades. Please contact me directly Belinda Miller 832.237.4300 bmiller@chromehospitality.com More 

Brownwood
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 5, 2014

This hotel was disappointing because it was in need of maintenance and updating. Heating system was noisy, sirens disturbed sleep, chairs in breakfast area were dirty. For an IHG property, it seemed the standards were somewhat low.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Dear Valued Guest, I apologize you had a bad experience while staying with us. Please contact me I would love to speak with you directly. Belinda Miller bmiller@chromehospitality.com 832.237.4300 More 

Burlington, Wisconsin
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 2, 2014

Enjoyable stay for a week in October this year. The staff was courteous, and helpful. The room is always clean and comfortable and quiet. I enjoy the breakfasts every morning as there is enough variety to select from. The location was very convenient for me and and there is an abundance of restaurants close by for whatever your preference.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Thank you for your awesome review. It is our joy to pamper our guests! Clean and tidy rooms are a priority here at the Holiday Inn Express NW as well as providing the very best customer service. When your in the Houston area be sure to come back and see us! More 

Oklahoma
Top Contributor
199 reviews 199 reviews
28 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 3, 2014

I usually stay at HIE and this one was on par with most I stay at. Clean, good room, friendly staff, greeted me by name, good breakfast, good location. All around good place to stay. I would stay here again if I am in the area.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Ross: Thank you for awesome review. I'm glad the hotel offered everything you needed. We hope to remain your preferred hotel when business brings you to Houston. We look forward to serving you in the future! More 

Bridger, Montana, United States
1 review
5 of 5 stars Reviewed September 17, 2014

Belinda and her staff make you feel you're wanted and your business is appreciated. I have stayed here many times this year and have never been disappointed. I will be back in December and wouldn't stay anywhere. One disappointed this trip was when I came back from dinner all the cookies were gone!

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Jerry, Thank you for your 5 Star review. What an honor to be complimented on our customer service. We are always striving to provide the best customer service in the industry. It is our joy to pamper our guest. We hope to remain your preferred hotel when your business bring you to Houston. Thank you for your feedback, we look... More 

Hackberry, Louisiana
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 6, 2014

We stay here when visiting family. Breakfast Buffet is good. Room is Large & comfortable. The staff has always been friendly and helpful. Easy access to the highway. There is some shopping and dining in the area

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

James, Thank you for you 5 star review. We're so glad you were comfortable and were able to relax. Thanks for recognizing our staff as well, we work hard to ensure a great stay. See you next visit! More 

Dallas, Texas
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 5, 2014

I got this room for an overnight stay. I was racing in Cypress for the Cypress Triathlon the following day! Beds were very comfortable and warm-excellent pillows. The AC was nice and cold. They were so nice about letting me have a late checkout as well so that I could come back and shower. Will recommend this place forsure.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Maegan: Thank you for posting this awesome review, glad you had a great stay with us and the hotel was everything you needed. See you next visit! More 

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 29, 2014

I was there last week for training. I felt like it was home. The staff was awesome. Sue and Belinda were the best. I was sick with a bad cold and Sue made me tea with lemon. Every time I saw them they made me feel like family. That meant the world to me since I was by myself and... More 

Was this review helpful? Yes 2
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Pure6Honey: Thank you so much for your 5 star review and for recognizing Sue and myself. You are family when you stay with us. I'm so glad we were able to make you comfortable. I hope you feel better, see you next visit. More 

Saint Louis, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 26, 2014

We had our family reunion here on June 19-22, 2014. The staff was very helpful and patient with our large group. Special thanks to Tuan, Clay, and Belinda at the front desk. Also hats off to Sue and Mansa, the breakfast crew.

Was this review helpful? Yes 2
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Thank you so much for your 5 star review and for recognizing Clay, Sue, Mansa, Tuan and myself. We're so glad you guys chose our hotel to accommodate you all. We love our guest! More 

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