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Holiday Inn Express Houston-NW (Highway 290 and FM 1960)

#93 of 470 Hotels in Houston
Certificate of Excellence
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12915 FM 1960 West, Houston, TX 77065
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Holiday Inn Express Houston-NW (Highway 290 and FM 1960)
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Holiday Inn Express Houston-NW (Highway 290 and FM 1960)
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137 Reviews from our TripAdvisor Community

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Traveler rating
    80
    36
    9
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    7
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55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Colorado Springs, Colorado, United States
2 reviews
1 of 5 stars Reviewed 4 weeks ago

No hot water. Brown dirty water coming out of the pipes. Checking people in when I was at the desk complaining about the water without telling them the hot water was off for the entire holiday weekend. Fourth of July Disaster. Don't stay at this hotel. The front desk staff lied to us for two days about the water and... More 

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

DrGlenda: I apologize for any inconvenience you experienced while staying with us, I would love to speak with you directly. Please contact me at the email address as follows. bmiller@chromehospitality.com More 

Pierre Part, Louisiana
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very clean and quiet room. The breakfast was really good! We had a very large room with a microwave and a refrigerator. The only thing bad was I never got my wifi to work. I slept like a baby all night.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

S|111359: Thank you for taking the time to review our hotel, we appreciate your feedback. I'm delighted you enjoyed your stay with us and hope to serve you again in the future. Kind Regards, Belinda Miller More 

3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

I spent 3 days at the Holiday Inn Express on business. The hotel is located in a great area that allows you plenty of options for food. There is construction along 290 which will extend your drive time. So look for an alternate route. The first day I had no hot water, , and no wake up call. Day 2... More 

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

OKOutlaw: I apologize for any inconvenience you experienced while staying with us. Please contact me directly. Kind regards, Belinda Miller 832.237.4300 bmiller@chromehospitality.com More 

1 review
5 of 5 stars Reviewed May 26, 2015 via mobile

It is a good deal, fair price, clean, friendly people, nice breakfast, 15 minutes away from the outlets and another places we enjoy to visit!It is the second time we stay there and will stay again for sure!

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

ChelyG: Thank you for taking the time and posting a 5 star review!!! I'm very delighted you had a great stay, the staff was friendly, your room was clean and you enjoyed our hot breakfast. We're glad you stayed with us a second time and hope to be you hotel of choice while staying in the Houston area. See you... More 

San Antonio
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 11, 2015

This hotel is in bad need of some rehab. Carpet old and worn. Lots of scratches and chipped paint. Or maybe the owner plans on rebranding it to a lower cost brand because it sure does not meet the standards of most other Holiday Inn Express motels I have been to. When I remodeled the bathroom in my older house... More 

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Dan R: I apologize for the A/C being loud and all of the other issues you had while staying with us. The hotel is diligently working to fix all of the issues mentioned. Please contact me directly. Belinda Miller Guest Service Manager 832.237.4300 bmiller@chromehospitality.com More 

Pune, India
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 23, 2015

1. Good , clean and spacious rooms. 2. Fixed breakfast menu , Okay for business day outing. 3. Surrounded by variety of restaurants. Berger King just outside Hotel. 4. Centrally located and convenient for business meetings. 5. Very quiet surroundings.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Shailendra115: Thank you for taking the time to post a review about our hotel. I am pleased you had a great stay and hope to serve you in the future. See you next visit! More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 2, 2015

Clean, friendly and helpful staff. Quiet. Great cookies and snacks, complementary water and coffee all day. Awesome hot or cold breakfasts. Pool private and restful. Rooms very clean and our bed was very comfortable. We travel a lot and have stayed all over the world. This is an excellent, safe place to stay and we will definitely be back. Only... More 

Was this review helpful? Yes 1
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Cathy, Thank you so much for your 5 Star review. I am very pleased the hotel was all that you expected and more importantly you will be back! It is our joy to pamper our guest. See you next visit. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 19, 2015

We booked this hotel for a weekend that my daughter was at a dance competition. The hotel was clean but the carpets did look old and worn. The staff were very pleasant and courteous. I would stay at this hotel again.

Was this review helpful? Yes 1
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Rebecca, Thank you for your 4 Star review and for recognizing our staff your feedback is very important to us. We are diligently working to improve here at the Holiday Inn Express NW and carpets is on the list. If your ever in the Houston area again be sure to stop by, we would love to have you. More 

Houston, Texas
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed February 17, 2015

My overall impression of the hotel is that it is in need of maintenance. The carpets look old, but they do not smell in the rooms like other hotels. Overall it seems clean, but there are a few things that I did not like: 1) There is no safe in the room to store your valuables. For a hotel that... More 

Was this review helpful? Yes 1
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Carlos: Thank you for taking the time to write about your experience at our hotel, your feedback is very important to us.We hope to serve you again soon! We are diligently working to do repairs and upgrades. Please contact me directly Belinda Miller 832.237.4300 bmiller@chromehospitality.com More 

Brownwood
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 5, 2014

This hotel was disappointing because it was in need of maintenance and updating. Heating system was noisy, sirens disturbed sleep, chairs in breakfast area were dirty. For an IHG property, it seemed the standards were somewhat low.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Dear Valued Guest, I apologize you had a bad experience while staying with us. Please contact me I would love to speak with you directly. Belinda Miller bmiller@chromehospitality.com 832.237.4300 More 

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