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All 447 Houston hotels

Holiday Inn Express Houston-NW (Highway 290 and FM 1960)

2.5 of 5 Hotel   |   12915 FM 1960 West, Houston, TX 77065
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Holiday Inn Express Houston-NW (Highway 290 and FM 1960)
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87%
Ranked #32 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 3 weeks ago
RoadWrangler San Francisco Bay Area
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111 people have reviewed this hotel

Traveler rating
    67
    30
    5
    5
    4
See reviews for
33
8
9
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • German first
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English first
San Francisco Bay Area
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The friendly staff was very accommodating. Hotel has a free parking lot. My room was decent and clean, and the bed was comfortable. However, the shower head had the worst mold I've ever seen, hence, the low mark.

Was this review helpful? Yes 1
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

I apologize for the condition of the shower head. That is unacceptable and will be resolved. Charlie Madden: General Manager More

Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is very clean and accommodating, Belinda the Guest Service Manager has outstanding customer service skills and is very professional. The entire staff is friendly and made my stay very nice.!

Was this review helpful? Yes 2
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Molly: Thank you for your five star review and for recognizing Belinda. We appreciate your business and look forward to serving you again soon. More

New Orleans, Louisiana
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 11, 2014

I am VERY surprised at the rating of this place. No way this hotel is legitimately top 30 out of 400+ Houston hotels. Very misleading. My room was reserved along with two coworkers, yet my bill was an additional $30 per night without a warning, despite the fact we were all booked at the same time for the same type... More

Was this review helpful? Yes 1
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Keith: Thank you for your review. We did have some hot water issues during your stay and have since installed a new hot water heater. We are diligently working to improve our product with new furniture and fixtures and I hope you will give us another try in the future. More

Ashland, Ohio
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 2, 2014

We stayed 6 nights at the Holiday and were very favorably impressed by the friendly staff. They were more than willing to help in any way to make our visit more enjoyable. Tina at the front desk went the extra mile to help with directions and suggestions for leisure time activities. She was awesome! Mary in house keeping was also... More

Was this review helpful? Yes 3
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Ron: Thank you for taking the time to write about your experience at our hotel and for recognizing the efforts of Tina and Mary. Charlie Madden: General Manager More

Pembroke Pines, Florida
1 review
2 of 5 stars Reviewed February 26, 2014

There was no hot water during peak hours-8:00AM-The tub drain was broke-The Phone did not work-Then door to my room was left open I returned at 10:00PM-the elevator carpet was extremely dirty The only thing good thing about the motel staff was nice

Was this review helpful? Yes
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Connie: I apologize for the problems that you encountered during your stay. We are addressing each issue that you mentioned and will make sure it stays fixed. More

Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2014

I did not stay at this hotel. I was attending a class in one of the conference rooms. The room was clean, free of odors, and comfortable. The staff, especially Belinda M., were exceptionally great. They went out of their way to ensure our comfort and meet our needs. There was plenty of coffee, which is a huge plus for... More

Was this review helpful? Yes 2
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Thank you for your five star rating and for choosing our hotel. We hope to see you again soon! Charlie Madden: General Manager More

Stevensville, Maryland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 25, 2014

The professional service given by Managers Sue and Belinda Miller was exceptional. The great attitude makes you feel at home away from home! The smile of Tina Jen also told you that good service was 24/7 at this Hotel. If you want a clean comfortable and pleasant place to stay than you know where to go. Mark Rivers

Was this review helpful? Yes 2
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Mr. Rivers: Thank you for choosing our hotel for your business travel and for recognizing Sue, Belinda, Tina and Jennifer. They really do make a difference at this hotel. Charlie Madden: General Manager More

Stephenville, Texas
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 30, 2013

Great Hotel! Easy to get in and out, close to lots of good restaurants. Breakfast was above average and the staff showed they are very willing to make sure the guests have what they need. I was actually trying to find a hotel closer to Tomball, but after a short conversation with a wonder lady by the name of Tina... More

Was this review helpful? Yes 4
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Joe: Thank you so much for your review and for recognizing Tina. We know that you have many choices when traveling and we appreciate that you choose to stay with us because of caring staff like Tina. More

Columbus, Ohio
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 11, 2013

It is a nice hotel, staff is nice, but at almost $200 a night and a 24 hour cancellation policy - I see no value here. It is on a busy highway, the only adjacent dining is a Burger King and a Jimmy John's - but there is a psychic nest door in the strip shopping center! There is nothing... More

Was this review helpful? Yes 1
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Craig: Thank you for taking the time to post a review about your stay at our hotel. I apologize for the confusion about your rate. The rate you were booked in at is for 5000 IHG Rewards Points to be added to your account on top of your hotel stay. That would account for the unusually high rat More

Houston, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2013

My company uses this hotel quite a bit. Let me add that there are many hotels located in this area but, this location stands out from the rest. Belinda Miller is the definition of "excellent customer service"! I book alot of rooms during the calendar year and there has not been one unsatisfied guest. Anytime that I call to make... More

Was this review helpful? Yes 3
C_MaddenHouston, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Angela: Thank you so much for your kind words and five star rating. Belinda is a valued member of our team and really makes a difference with her guest service skills. We appreciate your business and look forward to serving you again soon. More

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Additional Information about Holiday Inn Express Houston-NW (Highway 290 and FM 1960)

Also Known As:
Holiday Inn Express Houston-Nw (Highway 290 And Fm 1960) Hotel
Holiday Inn Express Houston-Nw (Highway 290 And Fm 1960) Hotel Houston
Holiday Inn Houston
Address: 12915 FM 1960 West, Houston, TX 77065
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Houston
#13 Business Hotel in Houston
#32 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Houston-NW (Highway 290 and FM 1960) 2.5*
Official Description (provided by the hotel):
At Holiday Inn Express Hotel & Suites NW Houston we offer luxurious comfort, quality and value to business and leisure travelers. Located off Hwy 290/FM1960 corridor leaves us easy to find and close to many area attractions and amenities, such as Willowbrook Mall, movie theatres, Sam Houston Race Track, Traders Village, Blackhorse Golf, Jersey Meadows Golf, Premium Outlet Mall and other points of interest. Not to mention we are conveniently located close to one of the areas top hospitals. Companies in the area include Siemens, Emerson Electric, Toromont Process, Stewart & Stevenson, Wyman Gordon, Serta Mattress, S & S Tech, GE along with Dresser Inc. Local colleges in the area include Cy-Fair Community College. Whether you want low key dining or a corporate dinner in the area there are many places to choose from. Area restaurants include Johnny Carino's, Rico's, Texas Roadhouse, Chili's, Denny's, Luby's and Applebee's. ... more   less 
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