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All 451 Houston hotels

Holiday Inn Express Houston-NW (Highway 290 and FM 1960)

2.5 of 5 Hotel   |   12915 FM 1960 West, Houston, TX 77065
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Holiday Inn Express Houston-NW (Highway 290 and FM 1960)
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86%
Ranked #30 of 451 hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
pure6honey Houston, Texas
  • Overview
  • Reviews (122)
  • Photos (34)
  • Amenities
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  • Room tips (25)
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122 people have reviewed this hotel

Traveler rating
    76
    30
    6
    5
    5
See reviews for
37
9
9
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was there last week for training. I felt like it was home. The staff was awesome. Sue and Belinda were the best. I was sick with a bad cold and Sue made me tea with lemon. Every time I saw them they made me feel like family. That meant the world to me since I was by myself and... More

Was this review helpful? Yes 1
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Pure6Honey: Thank you so much for your 5 star review and for recognizing Sue and myself. You are family when you stay with us. I'm so glad we were able to make you comfortable. I hope you feel better, see you next visit. More

Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We had our family reunion here on June 19-22, 2014. The staff was very helpful and patient with our large group. Special thanks to Tuan, Clay, and Belinda at the front desk. Also hats off to Sue and Mansa, the breakfast crew.

Was this review helpful? Yes 1
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Thank you so much for your 5 star review and for recognizing Clay, Sue, Mansa, Tuan and myself. We're so glad you guys chose our hotel to accommodate you all. We love our guest! More

Orlando, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

On our recent stay for a family reunion we are very appreciative on the way in which the staff went above and beyond to accommodate our needs. Everyone was extremely friendly and eager to make sure that all went well for our gatherings. Special thanks to Tuan, Clay, Belinda, Sue and Mansa for their kindness, care, and professionalism.

Was this review helpful? Yes 1
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Coffnoles: Thank you so much for your 5 star review and letting our hotel accommodate your family, it was a pleasure seeing you all together. Thank you for recognizing Clay, Tuan, Sue, Mansa and myself . We love our guest! More

houstonsunflower
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Clay Chapman gave us a very nice experience - Easy check in and out. A lot nicer than other Holiday Inn's. Hot tub had great jets but could have been hotter. Located close to freeway (290) without freeway noise. We were on 3rd floor, minimal noise. Love the lotions and potions. Please add magnifying lit up make up mirrors for... More

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Houston Sunflower: Thank you for your recognizing Clay and for your five star review. We apologize about the jets, We are working diligently to correct this issue. Thank you for your ideas and your feedback More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

very helpful and friendly to a large group. Thanks so much especially : Tuan, Clay, Belinda, Sue and Mansa I recommend this stay These employees were friendly , courteous, and helpful. and helped make our reunion experience a good one. thanks again

Was this review helpful? Yes 1
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Bill: Thank you for your 5 star review and allowing our location to accommodate your family. It was very refreshing to see you all together after 30 years! I'm glad you and your family had an awesome stay with us. Thank you for recognizing Sue, Tuan, Clay, Mansa and myself. We appreciate your feedback. More

texas
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed June 19, 2014

Breakfast service (w/Debbie and others) was first rate. They made our b'fast experience as enjoyable as possible. Front desk service was also first rate. Rooms were clean but smallish. Housekeeping was very good. Real con: only one 4-floor elevator for guests and servicing carts...not good. Very pricey for an Express. Good location for several attractions.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Dear Valued Guest We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from Holiday Inn Express & Suites NW. More

Fort Worth, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 16, 2014

Front desk staff, especially Clay, was excellent! Could not have been more welcoming, courteous and helpful. The rooms were clean and comfortable, the breakfast was delicious, and the free bottles of water were an added bonus - especially on hot days!

Was this review helpful? Yes 2
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Cathe: Thank your for your 5 star review and for recognizing Clay. We appreciate your business and hope to serve you in the future. More

Houston, Texas
Top Contributor
201 reviews 201 reviews
31 hotel reviews
68 helpful votes 68 helpful votes
1 of 5 stars Reviewed June 15, 2014

Maybe my standard are too high, but I think not. Stayed at this Holiday Inn Express and it was a very odd property....just didn't feel clean...and air freshener didn't help. Why did I have to buy air freshener in a hotel that cost $161-181 a night? Carpet was stained and I hate to think what was ground in there. Neither... More

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Dear Valued Guest: I apologize you had an bad experience while staying with us. I'm glad I was able to speak with you before you checked out , thank you for letting me know about your experience. We value our guest feedback. Please know we are working diligently to correct these issues. More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2014 via mobile

I enjoyed my stay here at this hotel and especially because of the staff. Ashanti & Tina treated me so good and made me feel right at home. Breakfast was great and very fresh and Ashanti made sure I had everything I needed in my room

Was this review helpful? Yes 2
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Karen: Thank you for taking the time to recognize Ashanti & Tina and for you 5 star review. You are family when you stay with us, I'm glad you had a great stay with us! More

Houston, Texas
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 16, 2014

Belinda and Sue are always such a pleasure to be around. They are always accommodating to the guests needs and will go out of their way to make sure your stay is satisfactory. I always stay here for work and anytime I need something, they make sure I am taken care of. The beds are comfy and the staff are... More

Was this review helpful? Yes 4
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Layla: Thank you so much for your 5 star review and for recognizing our staff. We work hard to please our guest to be sure they are comfortable and feel at home when they stay with us. It was great seeing you again, see you next visit! More

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Additional Information about Holiday Inn Express Houston-NW (Highway 290 and FM 1960)

Address: 12915 FM 1960 West, Houston, TX 77065
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Houston-NW (Highway 290 and FM 1960) 2.5*
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Also Known As:
Holiday Inn Express Houston-Nw (Highway 290 And Fm 1960) Hotel Houston
Holiday Inn Houston

34 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#8 Family Hotel in Houston #25 Business Hotel in Houston #59 Romantic Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
At Holiday Inn Express Hotel & Suites NW Houston we offer luxurious comfort, quality and value to business and leisure travelers. Located off Hwy 290/FM1960 corridor leaves us easy to find and close to many area attractions and amenities, such as Willowbrook Mall, movie theatres, Sam Houston Race Track, Traders Village, Blackhorse Golf, Jersey Meadows Golf, Premium Outlet Mall and other points of interest. Not to mention we are conveniently located close to one of the areas top hospitals. Companies in the area include Siemens, Emerson Electric, Toromont Process, Stewart & Stevenson, Wyman Gordon, Serta Mattress, S & S Tech, GE along with Dresser Inc. Local colleges in the area include Cy-Fair Community College. Whether you want low key dining or a corporate dinner in the area there are many places to choose from. Area restaurants include Johnny Carino's, Rico's, Texas Roadhouse, Chili's, Denny's, Luby's and Applebee's. ... more   less 
Number of rooms
65

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