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All 452 Houston hotels

Holiday Inn Express Houston-NW (Highway 290 and FM 1960)

2.5 of 5 Hotel   |   12915 FM 1960 West, Houston, TX 77065
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87%
Ranked #32 of 452 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Jerry G Bridger, Montana, United States
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125 reviews from our community

Traveler rating
    78
    31
    6
    5
    5
See reviews for
38
9
9
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bridger, Montana, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Belinda and her staff make you feel you're wanted and your business is appreciated. I have stayed here many times this year and have never been disappointed. I will be back in December and wouldn't stay anywhere. One disappointed this trip was when I came back from dinner all the cookies were gone!

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Jerry, Thank you for your 5 Star review. What an honor to be complimented on our customer service. We are always striving to provide the best customer service in the industry. It is our joy to pamper our guest. We hope to remain your preferred hotel when your business bring you to Houston. Thank you for your feedback, we look... More

Louisiana
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed August 6, 2014

We stay here when visiting family. Breakfast Buffet is good. Room is Large & comfortable. The staff has always been friendly and helpful. Easy access to the highway. There is some shopping and dining in the area

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

James, Thank you for you 5 star review. We're so glad you were comfortable and were able to relax. Thanks for recognizing our staff as well, we work hard to ensure a great stay. See you next visit! More

Dallas, Texas
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 5, 2014

I got this room for an overnight stay. I was racing in Cypress for the Cypress Triathlon the following day! Beds were very comfortable and warm-excellent pillows. The AC was nice and cold. They were so nice about letting me have a late checkout as well so that I could come back and shower. Will recommend this place forsure.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Maegan: Thank you for posting this awesome review, glad you had a great stay with us and the hotel was everything you needed. See you next visit! More

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 29, 2014

I was there last week for training. I felt like it was home. The staff was awesome. Sue and Belinda were the best. I was sick with a bad cold and Sue made me tea with lemon. Every time I saw them they made me feel like family. That meant the world to me since I was by myself and... More

Was this review helpful? Yes 2
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Pure6Honey: Thank you so much for your 5 star review and for recognizing Sue and myself. You are family when you stay with us. I'm so glad we were able to make you comfortable. I hope you feel better, see you next visit. More

Saint Louis, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 26, 2014

We had our family reunion here on June 19-22, 2014. The staff was very helpful and patient with our large group. Special thanks to Tuan, Clay, and Belinda at the front desk. Also hats off to Sue and Mansa, the breakfast crew.

Was this review helpful? Yes 2
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Thank you so much for your 5 star review and for recognizing Clay, Sue, Mansa, Tuan and myself. We're so glad you guys chose our hotel to accommodate you all. We love our guest! More

Orlando, Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 26, 2014

On our recent stay for a family reunion we are very appreciative on the way in which the staff went above and beyond to accommodate our needs. Everyone was extremely friendly and eager to make sure that all went well for our gatherings. Special thanks to Tuan, Clay, Belinda, Sue and Mansa for their kindness, care, and professionalism.

Was this review helpful? Yes 2
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Coffnoles: Thank you so much for your 5 star review and letting our hotel accommodate your family, it was a pleasure seeing you all together. Thank you for recognizing Clay, Tuan, Sue, Mansa and myself . We love our guest! More

houstonsunflower
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2014

Clay Chapman gave us a very nice experience - Easy check in and out. A lot nicer than other Holiday Inn's. Hot tub had great jets but could have been hotter. Located close to freeway (290) without freeway noise. We were on 3rd floor, minimal noise. Love the lotions and potions. Please add magnifying lit up make up mirrors for... More

Was this review helpful? Yes 1
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Houston Sunflower: Thank you for your recognizing Clay and for your five star review. We apologize about the jets, We are working diligently to correct this issue. Thank you for your ideas and your feedback More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

very helpful and friendly to a large group. Thanks so much especially : Tuan, Clay, Belinda, Sue and Mansa I recommend this stay These employees were friendly , courteous, and helpful. and helped make our reunion experience a good one. thanks again

Was this review helpful? Yes 2
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Bill: Thank you for your 5 star review and allowing our location to accommodate your family. It was very refreshing to see you all together after 30 years! I'm glad you and your family had an awesome stay with us. Thank you for recognizing Sue, Tuan, Clay, Mansa and myself. We appreciate your feedback. More

texas
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed June 19, 2014

Breakfast service (w/Debbie and others) was first rate. They made our b'fast experience as enjoyable as possible. Front desk service was also first rate. Rooms were clean but smallish. Housekeeping was very good. Real con: only one 4-floor elevator for guests and servicing carts...not good. Very pricey for an Express. Good location for several attractions.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Dear Valued Guest We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from Holiday Inn Express & Suites NW. More

Fort Worth, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 16, 2014

Front desk staff, especially Clay, was excellent! Could not have been more welcoming, courteous and helpful. The rooms were clean and comfortable, the breakfast was delicious, and the free bottles of water were an added bonus - especially on hot days!

Was this review helpful? Yes 2
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Cathe: Thank your for your 5 star review and for recognizing Clay. We appreciate your business and hope to serve you in the future. More

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Additional Information about Holiday Inn Express Houston-NW (Highway 290 and FM 1960)

Address: 12915 FM 1960 West, Houston, TX 77065
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Houston-NW (Highway 290 and FM 1960) 2.5*
Number of rooms: 65
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Also Known As:
Holiday Inn Express Houston-Nw (Highway 290 And Fm 1960) Hotel Houston
Holiday Inn Houston

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