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Holiday Inn Express Houston-NW (Highway 290 and FM 1960)

#69 of 469 Hotels in Houston
Certificate of Excellence
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12915 FM 1960 West, Houston, TX 77065
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Holiday Inn Express Houston-NW (Highway 290 and FM 1960)
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Holiday Inn Express Houston-NW (Highway 290 and FM 1960)
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134 Reviews from our TripAdvisor Community

Traveler rating
    80
    35
    8
    5
    6
See reviews for
41
10
9
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

It is a good deal, fair price, clean, friendly people, nice breakfast, 15 minutes away from the outlets and another places we enjoy to visit!It is the second time we stay there and will stay again for sure!

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

ChelyG: Thank you for taking the time and posting a 5 star review!!! I'm very delighted you had a great stay, the staff was friendly, your room was clean and you enjoyed our hot breakfast. We're glad you stayed with us a second time and hope to be you hotel of choice while staying in the Houston area. See you... More 

San Antonio
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel is in bad need of some rehab. Carpet old and worn. Lots of scratches and chipped paint. Or maybe the owner plans on rebranding it to a lower cost brand because it sure does not meet the standards of most other Holiday Inn Express motels I have been to. When I remodeled the bathroom in my older house... More 

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Dan R: I apologize for the A/C being loud and all of the other issues you had while staying with us. The hotel is diligently working to fix all of the issues mentioned. Please contact me directly. Belinda Miller Guest Service Manager 832.237.4300 bmiller@chromehospitality.com More 

Pune, India
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 23, 2015

1. Good , clean and spacious rooms. 2. Fixed breakfast menu , Okay for business day outing. 3. Surrounded by variety of restaurants. Berger King just outside Hotel. 4. Centrally located and convenient for business meetings. 5. Very quiet surroundings.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Shailendra115: Thank you for taking the time to post a review about our hotel. I am pleased you had a great stay and hope to serve you in the future. See you next visit! More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2015

Clean, friendly and helpful staff. Quiet. Great cookies and snacks, complementary water and coffee all day. Awesome hot or cold breakfasts. Pool private and restful. Rooms very clean and our bed was very comfortable. We travel a lot and have stayed all over the world. This is an excellent, safe place to stay and we will definitely be back. Only... More 

Was this review helpful? Yes 1
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Cathy, Thank you so much for your 5 Star review. I am very pleased the hotel was all that you expected and more importantly you will be back! It is our joy to pamper our guest. See you next visit. More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2015

We booked this hotel for a weekend that my daughter was at a dance competition. The hotel was clean but the carpets did look old and worn. The staff were very pleasant and courteous. I would stay at this hotel again.

Was this review helpful? Yes 1
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Rebecca, Thank you for your 4 Star review and for recognizing our staff your feedback is very important to us. We are diligently working to improve here at the Holiday Inn Express NW and carpets is on the list. If your ever in the Houston area again be sure to stop by, we would love to have you. More 

Houston, Texas
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 17, 2015

My overall impression of the hotel is that it is in need of maintenance. The carpets look old, but they do not smell in the rooms like other hotels. Overall it seems clean, but there are a few things that I did not like: 1) There is no safe in the room to store your valuables. For a hotel that... More 

Was this review helpful? Yes 1
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Carlos: Thank you for taking the time to write about your experience at our hotel, your feedback is very important to us.We hope to serve you again soon! We are diligently working to do repairs and upgrades. Please contact me directly Belinda Miller 832.237.4300 bmiller@chromehospitality.com More 

Brownwood
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 5, 2014

This hotel was disappointing because it was in need of maintenance and updating. Heating system was noisy, sirens disturbed sleep, chairs in breakfast area were dirty. For an IHG property, it seemed the standards were somewhat low.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Dear Valued Guest, I apologize you had a bad experience while staying with us. Please contact me I would love to speak with you directly. Belinda Miller bmiller@chromehospitality.com 832.237.4300 More 

Burlington, Wisconsin
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 2, 2014

Enjoyable stay for a week in October this year. The staff was courteous, and helpful. The room is always clean and comfortable and quiet. I enjoy the breakfasts every morning as there is enough variety to select from. The location was very convenient for me and and there is an abundance of restaurants close by for whatever your preference.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Thank you for your awesome review. It is our joy to pamper our guests! Clean and tidy rooms are a priority here at the Holiday Inn Express NW as well as providing the very best customer service. When your in the Houston area be sure to come back and see us! More 

Oklahoma
Top Contributor
212 reviews 212 reviews
29 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 3, 2014

I usually stay at HIE and this one was on par with most I stay at. Clean, good room, friendly staff, greeted me by name, good breakfast, good location. All around good place to stay. I would stay here again if I am in the area.

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Ross: Thank you for awesome review. I'm glad the hotel offered everything you needed. We hope to remain your preferred hotel when business brings you to Houston. We look forward to serving you in the future! More 

Bridger, Montana, United States
1 review
5 of 5 stars Reviewed September 17, 2014

Belinda and her staff make you feel you're wanted and your business is appreciated. I have stayed here many times this year and have never been disappointed. I will be back in December and wouldn't stay anywhere. One disappointed this trip was when I came back from dinner all the cookies were gone!

Was this review helpful? Yes
Belinda M, Front Office Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review

Jerry, Thank you for your 5 Star review. What an honor to be complimented on our customer service. We are always striving to provide the best customer service in the industry. It is our joy to pamper our guest. We hope to remain your preferred hotel when your business bring you to Houston. Thank you for your feedback, we look... More 

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