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Wingate by Wyndham Houston / Willowbrook

2.5 of 5 Hotel   |   9050 Mills Rd, Houston, TX 77070
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Ranked #162 of 457 Hotels in Houston
A recent review
5 of 5 stars reviewed 1 week ago
troell Cloudcroft, New Mexico
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207 reviews from our community

Traveler rating
    70
    64
    39
    22
    12
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71
25
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cloudcroft, New Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is our second stay at this hotel and it is a nice, clean place to stay. It is located very near my relatives, hospital, etc., so it is convenient, also. We met with family during the day and used the eating area and it worked out great. Desk women were friendly, polite, and helpful.

Review collected in partnership with Wingate by Wyndham

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Great front desk staff! Home away from home. Rooms are clean and a very good variety of breakfast choices. Housekeepers are also very nice and provided me with extra amenities that I needed. This was my first time staying at this location and I would recommend it to anyone! Overall, great stay.

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Dallas, Texas
1 review
3 of 5 stars Reviewed 3 weeks ago

Front desk clerk not properly trained. Cordless phone in two different rooms didn't work. Clock/alarm in two different rooms didn't work. Paint not complete on wall in one room and on ceiling in another room. Some light bulbs didn't work. Room stunk of cleaning fluids/solutions affecting my allergies badly. Front desk clerk had no idea how to solve any problems... More 

Review collected in partnership with Wingate by Wyndham

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Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We - as 7 friends - booked this hotel 3 months in advance, and after 2 weeks in Central America, I must say that everyone was looking forward to a little comfort. However, this turned out to be the opposite. We were given 2 rooms, which contained a kingsize bed for room 1 and two smaller beds for room 2.... More 

Was this review helpful? Yes 1
wingatemanager, General Manager at Wingate by Wyndham Houston / Willowbrook, responded to this review

I'm sorry to hear about the situation you had at our property. I remember speaking to you about this matter. You had two reservations made through third party, one with two queen bed and one with one king bed. You asked that you needed more beds since you were 7 people. We did change the room type from one king... More 

Georgetown, Texas
1 review
3 of 5 stars Reviewed December 13, 2014

OK, but overpriced. Furniture is pretty uncomfortable. Beds squeak and pillows are wonky. Hall smelled like armpits.

Review collected in partnership with Wingate by Wyndham

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wingatemanager, General Manager at Wingate by Wyndham Houston / Willowbrook, responded to this review

Thank you very much for taking your time to write a review. Also, I would like to let you that we are in the process of changing all furniture in all rooms. I do apologized for any inconvenience you had at the property. Visit us soon! More 

1 review
1 of 5 stars Reviewed December 2, 2014

I booked this hotel in advance to attend a wedding. Prior to arrival I called to find out how much held for incidentals by the hotel. I was told $20. I verified this by calling them a few days before I left for Houston. When I arrived, my card was overcharged causing it to declince. When asked, the worker at... More 

Review collected in partnership with Wingate by Wyndham

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wingatemanager, General Manager at Wingate by Wyndham Houston / Willowbrook, responded to this review

My sincere apologies for the inconveniences you had at our property. We tried our best to resolve the issue from our part. I completely understand the frustration you had at them moment and once again my apologies to you. More 

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Additional Information about Wingate by Wyndham Houston / Willowbrook

Address: 9050 Mills Rd, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wingate by Wyndham Houston / Willowbrook 2.5*
Number of rooms: 83
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Also Known As:
Wingate By Wyndham Hotel Houston
Wingate Hotel Houston

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