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All 451 Houston hotels

Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd.

2.5 of 5 Hotel   |   1301 South Braeswood Boulevard, Houston, TX 77030 (Formerly Extended Stay Deluxe - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd.)
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41%
Ranked #289 of 451 hotels in Houston
A recent review
3 of 5 stars reviewed 2 days ago
blinknoodle Ottawa
  • Overview
  • Reviews (99)
  • Photos (7)
  • Amenities
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  • Room tips (16)
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99 people have reviewed this hotel

Traveler rating
    20
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    16
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    29
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27
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4
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Ottawa
Top Contributor
65 reviews 65 reviews
47 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I was scared after reading the reviews but this was not as bad as I feared. Beds were comfortable and there was a kitchenette which I did not use. WiFi worked well and was close to MD Anderson. Con's: poor breakfast which quickly vanished but I did spot some instant oats. Dogs allowed in rooms meant noisy barking in the... More

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Paris, France
1 review
1 of 5 stars Reviewed 3 weeks ago

The motel (not hotel) was not my first choice, however due to a bungled reservation during the busy period of the Offshore Technology Conference and straight later the Microsoft conference, I ended up staying there for 10 days. 1- Extremely bad service attitude from people at the reception. Check-in delayed for 2 hours as the room was not read, with... More

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Lufkin, Texas
1 review
2 of 5 stars Reviewed 4 weeks ago

When I stayed there back in November I was allowed to smoke in my room. Now I had to go outside to smoke, but they allowed dogs to stay in the rooms now. I won't be staying there again. It would have been nice if they would have kept it like it was in November. Now they are going to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you do not like our new non-smoking policy. Thank you again for providing us with your feedback. If you have any additional feedback, please reach out to me at hmr@extendedstay.com. We hope that you will give us the opportunity to provide you with a better... More

1 review
5 of 5 stars Reviewed 4 weeks ago

This place has a very friendly staff and it is always clean. I love the price, and the kitchenette helps us save money since we can prepare and store food right in our room! We also enjoyed the nice exercise room and swimming pool, too! Having a laundry room makes it easy for us to travel light. Great place to... More

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Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd., responded to this review

Jill - I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your clean room, our friendly staff and your fully equipped kitchen during your stay. As well, it's great to hear that you were pleased with our fitness room, our pool and our laundry facility. I will... More

Liberty
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We chose this hotel because its close to the hospital district and we've stayed here and had no problems before. The room was nice and clean but there was a problem with one of the air conditioners the young manager said he would report it but it was never fixed, for bath towels once you used them you have to... More

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Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd., responded to this review

Antoinette - I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our location and your clean room during your visit with us. Still, I apologize for the issue you experienced with your air conditioner and towels. As well, I am sorry that our staff did not attend... More

Austin, Texas
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 20, 2014

*Pros: Very close to MD Anderson facilities. *Cons: First room they gave us was a total mess with trash everywhere, plastic bags strewn all around the room and the remnants of Chinese takeout left on the table. This speaks more to the clientele and the front desk did switch rooms. But, while apparently recently renovated, everything already feels worn out.... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 17, 2014

When you can find a member of staff they are surly and unhelpful. They failed to clean the room or change the linens for over a week and when we asked them they said it would be three days. This is the second worst hotel I have been in and I left the first in the middle of the night.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd., responded to this review

Jeffery - Thank you for taking the time to write a review of your stay. I sincerely apologize that our staff did not provide you with great customer service. I can assure you that I have shared your comments with the team, and am coaching them on how to provide better service moving forward. As well, I am sorry that... More

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 16, 2014

This was booked for us by our company but it was terrible. Check in was a joke. We were given no helpful information. We were promised the room would be serviced once a week. The first week it was cleaned (after we asked) and expected it to be cleaned again on the same day the following week. It wasn't. Someone... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd., responded to this review

Thank you for your recent review of your stay. Please accept our sincerest apologies for your experience including the level of professionalism displayed by some members of our staff and the level of cleanliness during your stay. In response to your feedback, I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience... More

Arlington, Texas
1 review
4 of 5 stars Reviewed May 14, 2014

My Dad and I stayed at Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd. for 2 nights. We were there for appointments at MD Anderson (stressful visit). Usually, I don't take the time to write a review, however the employees at this hotel deserve recognition. Kevin (I hope I have his name right) checked... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd., responded to this review

Tonya - I want to thank you for taking the time to write such a wonderful review of your stay with us. I am so glad that our staff was able to provide you with a welcoming greeting and great service during your visit. Customer service is a top priority of ours, so I am thrilled that we were able... More

Alexandria, Louisiana
1 review
1 of 5 stars Reviewed April 21, 2014

Worst hotel experience in my life... the lying POS mgr. chris not only confirmed my reservation but told me i had a room waiting when i got there KNOWING that i did not because they overbooked... when you show up and they say your SOL and to leave are they will call the police and have you arressted for treaspassing... More

Was this review helpful? Yes
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Additional Information about Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd.

Address: 1301 South Braeswood Boulevard, Houston, TX 77030 (Formerly Extended Stay Deluxe - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd.)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd. 2.5*
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Also Known As:
Extended Stay Deluxe Houston-Medical Center Braeswood Hotel Houston
Houston Extended Stay
Extended Stay Houston

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Class
Number of rooms
130

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