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All 451 Houston hotels

Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd.

2.5 of 5 Hotel   |   1301 South Braeswood Boulevard, Houston, TX 77030 (Formerly Extended Stay Deluxe - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd.)
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37%
Ranked #317 of 451 Hotels in Houston
A recent review
3 of 5 stars Reviewed August 13, 2014
RNTraveler3 Houston
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103 reviews from our community

Traveler rating
    20
    18
    17
    15
    33
See reviews for
27
14
4
42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We have been staying at this hotel for many years due to its proximity to MD Anderson hospital. At one time cleanliness was an issue, but now it was clean! That is very good. The issue is that the room has a kitchen with basic dishes for eating and cooking and a coffee pot. This time the kitchen was bare.....nothing...no... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd., responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. We are glad that you appreciated the cleanliness of your room; however, we apologize that our customizable kitchen packs were not properly explained to you. We store our kitchenware in a sterile environment to ensure our guests receive the cleanest items possible. Our staff... More

Austin, Texas
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We used Hotwire to locate a hotel close to the museum district. We got Extended Stay America which I thought would be great. When we arrived we were notified that there were no utensils, including a coffee maker, in the room and we had to special order them from the desk. There wasn't even a cup to drink out of.... More

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I apologize that you found our new dish delivery system to be an inconvenience. We keep the kitchenware at the front desk to ensure that it is properly sanitized for guests., and our staff is more than happy to deliver whatever items you need... More

Dallas, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

8/05/14 made a reservation & arrived on 8/6/14 at 5:30 PM. Mentioned to GM, we need to check in. We heard a dog bark and she made a mean look. I said we will need cooking utensils; she would have them taken up. On the way up to the room, the elevator jerk, I told that to the front desk... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd., responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. The issues with the housekeeping and dish delivery service you described are not acceptable, and we sincerely apologize for your experience. To prevent this from happening again, our staff is focusing on the cleanliness of our dishware and communication between front desk staff and... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I was put into three different rooms before the fourth room was somewhat acceptable (i.e. had an air conditioner that work, door actually opens). The first room the door wouldn't open and the employee could not get it open either. Second room was not one that I had reserved (King Bed not Queen Bed) so when I passed by the... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd., responded to this review

I truly appreciate you taking the time to write a review of your experience with us. The various room changes you described is unacceptable, and I sincerely apologize for your experience. I will be meeting with my maintenance staff to ensure that all of our room's air conditioners are functioning properly, and that the door locks are working. As well,... More

Houston
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 13, 2014 via mobile

So I travel for my job a lot. Let me start by saying that it is in a great location to the Medical Center, However that's were it stops being great. My room was ok. Missing light cover in bathroom. Mold on soap dish and stains on counter. Cockroach was found running through bathroom while showering. Moving to staff I... More

Was this review helpful? Yes 2
Abilene
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 9, 2014 via mobile

Overall an ok experience. Kitchen, dishes and utensils were dirty. Dishwasher not secured and fell out of cabinet when opened. Doors propped by hotel staff. These doors are suppose to be secured and key access entries. Found propped open late in the evening several times and in the mornings.

Was this review helpful? Yes 1
Lancaster, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 3, 2014

Staying here for 3 weeks while taking a class. Their website says they have a kitchen with utensils and pans. They didn't have any utensils and refused to give them to us for several days. One time when I was asking again, they finally went into the back room & came right out to give them to me. They had... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd., responded to this review

Suzanne - We received a copy of your review, and wanted to take a moment to personally respond. The poor service you described is not acceptable, and we sincerely apologize for your experience. To prevent this from happening again, we will be retraining our staff to make sure we are providing customized kitchen packs in a timely, friendly manner. We... More

Toronto, Canada
Top Contributor
75 reviews 75 reviews
55 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed July 26, 2014

I was scared after reading the reviews but this was not as bad as I feared. Beds were comfortable and there was a kitchenette which I did not use. WiFi worked well and was close to MD Anderson. Con's: poor breakfast which quickly vanished but I did spot some instant oats. Dogs allowed in rooms meant noisy barking in the... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd., responded to this review

Thank you for taking the time to write a review of your stay. We are glad that you enjoyed your comfortable bed and our free Wi-Fi; however, we are sorry to hear that our grab-and-go breakfast was not fully stocked. We will review your feedback with our staff to make sure our grab-and-go breakfast is stocked properly for our guests.... More

Paris, France
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 4, 2014

The motel (not hotel) was not my first choice, however due to a bungled reservation during the busy period of the Offshore Technology Conference and straight later the Microsoft conference, I ended up staying there for 10 days. 1- Extremely bad service attitude from people at the reception. Check-in delayed for 2 hours as the room was not read, with... More

Was this review helpful? Yes 1
Lufkin, Texas
1 review
2 of 5 stars Reviewed June 25, 2014

When I stayed there back in November I was allowed to smoke in my room. Now I had to go outside to smoke, but they allowed dogs to stay in the rooms now. I won't be staying there again. It would have been nice if they would have kept it like it was in November. Now they are going to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you do not like our new non-smoking policy. Thank you again for providing us with your feedback. If you have any additional feedback, please reach out to me at hmr@extendedstay.com. We hope that you will give us the opportunity to provide you with a better... More

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Additional Information about Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd.

Address: 1301 South Braeswood Boulevard, Houston, TX 77030 (Formerly Extended Stay Deluxe - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd.)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd. 2.5*
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Also Known As:
Extended Stay Deluxe Houston-Medical Center Braeswood Hotel Houston
Houston Extended Stay
Extended Stay Houston

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style
#317 Spa Hotel in Houston
Hotel Class
Number of rooms
130

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  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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