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All 451 Houston hotels

Crestwood Suites Houston 290-Galleria

2.0 of 5 Hotel   |   12925 Northwest Freeway, Houston, TX 77040 (Formerly Houston Hearthside by Villager)
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Crestwood Suites Houston 290-Galleria
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Ranked #251 of 451 hotels in Houston
A recent review
5 of 5 stars Reviewed July 3, 2014
Sean K Houston, Texas
  • Overview
  • Reviews (63)
  • Photos (21)
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63 people have reviewed this hotel

Traveler rating
    33
    11
    3
    3
    13
See reviews for
12
9
14
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
Houston, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

This is an old poorly maintained place that has an offensive odor. The cleaning service is good but the management is very unaccommodating. They really don’t care about customer service. I cannot recommend it.

Was this review helpful? Yes
2 reviews
1 of 5 stars Reviewed July 14, 2014

Ive stayed at this motel every time I visited for the last 6 yrs...always nice...now im relocating to Houston and chose here, once again....but its gone downhill while prices have risen they remodeled the lobby which was great but not focusing on the rooms, where the customers stay...customers are the ones that pay for the rooms so I feel they... More

Was this review helpful? Yes
Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

Crestwood Suites is about as good a value for your money as you are going to find. I stayed for two weeks, so the rate was much cheaper than the nightly rate.The facilities are clean, the staff is friendly, and the room is much better than what you would find at a Stay6. You can't go into this hotel expecting... More

Was this review helpful? Yes 1
Houston, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 1, 2014

I didn't realize what these other people are, didn't know that they were p&p. I just knew it were a bunch of young blacks and white looking people that lived here. I don't sleep on their sheets, dog poop everywhere. I went to do my laundry and they allow their dogs to use the restroom in the laundry room!!! The... More

Was this review helpful? Yes 1
Austin, Texas
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 2, 2014

We are frequent travelers and do our best to write fair reviews. This was by far, the worst place we have ever stayed within the entire United States. The elevator smelled strongly of vomit and the floors were filthy. Our room was disgusting and had left over food on the floors, make-up on the mirrors, and live insects in the... More

Was this review helpful? Yes 3
Houston, Texas
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 10, 2014

Worst HOTEL in Northwest Houston, not worth of $70/ per night The service is very bad, Dirty Bed sheets, Oil smell towels, water stuck in bath tub... Had BUG bites, not at all worth of $70/ night... I am writing this review from their Lobby... again this is very BAD hotel.

Was this review helpful? Yes 6
Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2014

This is a great hotel. It is cheap and conveint to all stores and restaurants. Rooms are clean and comfortable. Every time i stay there they allways courteous and friendly. I would recomend this Hotel to a friend.

Was this review helpful? Yes 1
San Antonio, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 7, 2014

Just got hear today, I was really not expecting much after reading some of the reviews. But was pleasantly surprised , Rosa at the front desk was very polite and helpful, she saw to it we got a comfortable room , she went out of her way to see that the 2 rooms we had booked were near each other,... More

Was this review helpful? Yes 2
Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 17, 2013

This hotel was the worst. For starters the rooms look nothing like the pictures they've posted. It has a really bad smell in every hall way. The staff was very rude evern the managers. Once I was told if you're paying daily you don't get clean towels everyday, thats why theyre called an extended stay. I stay 2 weeks and... More

Was this review helpful? Yes 6
Matamoros, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2013

I have never stayed at a hotel were customer service is treat like if they know you for a long time they have new beds new its clean and they all have a smile in their faces they always greet you when you come in with a smile my family was so happy that they say next time their in... More

Was this review helpful? Yes 1
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Additional Information about Crestwood Suites Houston 290-Galleria

Address: 12925 Northwest Freeway, Houston, TX 77040 (Formerly Houston Hearthside by Villager)
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crestwood Suites Houston 290-Galleria 2*
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Also Known As:
Crestwood Suites Houston 290-Galleria Hotel Houston
Crestwood Hotel Houston

21 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style
#251 Spa Hotel in Houston
Hotel Class
Number of rooms
146

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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