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Crestwood Suites Houston 290-Galleria

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12925 Northwest Freeway, Houston, TX 77040 (Formerly Houston Hearthside by Villager)
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Crestwood Suites Houston 290-Galleria
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64 Reviews from our TripAdvisor Community

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Traveler rating
    38
    12
    4
    3
    7
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12
8
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Highlands Ranch, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 19, 2015

There are no words that could convey to you how bad this place is. The first thing that hits you is the smell as soon as you walk in the door, it smells like somebody died… and I'm not exaggerating. The clientele are just scum of the earth. Every room door for have dents such that it makes it look... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 18, 2015

this will be our third time staying here and we will be here till 2017. i recommend anyone staying here. you are what you make it. it is older, but in very good shape. and as many times that we have been here we have never seen a roach ! I don't know how these other people get their reviews.... More 

Was this review helpful? Yes 1
Tyler, Texas
Level Contributor
124 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed March 12, 2015

Stayed a week here and consider this place ok, basically a mixed bag. I was not miserable, but not exactly happy. First miss, no pillows in the room. Front desk trip - "got any pillows?". "Sure, have a pillow". Second miss, no towels in bath. Front desk trip again. Yes, here are towels. Third miss, smoke alarm on night stand... More 

Was this review helpful? Yes 4
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 10, 2014 via mobile

Me and my family have been staying here since April. I haven't had any problems. No parking, noise or vandalism issues. I feel safe staying here. The front desk and assistant manager take pride in helping the new guest that check in as well existing longtime residence. Not to mention the location is great as well. -hunter-

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 18, 2014

Im very impressed with my clean room. Very comfortable, feels like home. I will probably stay for at least two years. This is a very nice hotel to call home in these tough times. I am recently single again and have two children in Cypress,TX that I need to be close by to. Bradley Sarrazin Room #105. Paulina at the... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 29, 2014 via mobile

I have stayed at other extended stays but none can compare. The front desk staff is excellent as well (Paulina and Alex) and the new asst manager (Norma) is very nice. They answer and questions I might have and they keep a smile on their faces. Also one of the housekeeping ladies (Maria) is a sweetheart. My little girl loves... More 

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Katy, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 24, 2014

The service provided by the front desk and management was so awesome! They helped me get comfortable right away. Once i got into my room it was so cleaned and neat, just amazing it was more like paradise. Another thing that I liked about this extended hotel was the front access of 290 and a little more to the west... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 23, 2014

The staff at crestwood suites are just wonderful!! The front desk people, paulina,norma, aimee and alex are very responsive to our needs and questions. The housekeepers and maintenance guys are great! The rooms are spacious and very clean. I would recommend staying here to anyone that travels. the coffee in the morning is good too! Quiet and clean! They are... More 

Was this review helpful? Yes 1
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 4, 2014

This is an old poorly maintained place that has an offensive odor. The cleaning service is good but the management is very unaccommodating. They really don’t care about customer service. I cannot recommend it.

Was this review helpful? Yes 1
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

Crestwood Suites is about as good a value for your money as you are going to find. I stayed for two weeks, so the rate was much cheaper than the nightly rate.The facilities are clean, the staff is friendly, and the room is much better than what you would find at a Stay6. You can't go into this hotel expecting... More 

Was this review helpful? Yes 1
CrestwoodHouston290, General Manager at Crestwood Suites Houston 290-Galleria, responded to this review

Thank you very much Mr. Sean for your review of Crestwood Suite 290. We would gladly like to welcome you back to this as well as any of our other properties. If you need any assistance in making a reservation please feel free to contact us at (713)895-8888. Thank you, Norma Hernandez Assistant General Manager More 

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