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All 447 Houston hotels

Crestwood Suites Houston 290-Galleria

2.0 of 5 Hotel   |   12925 Northwest Freeway, Houston, TX 77040 (Formerly Houston Hearthside by Villager)
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Crestwood Suites Houston 290-Galleria
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Ranked #203 of 447 hotels in Houston
A recent review
5 of 5 stars Reviewed February 10, 2014
Randy James G Houston, Texas
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61 people have reviewed this hotel

Traveler rating
    32
    12
    4
    3
    10
See reviews for
12
9
13
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Austin, Texas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We are frequent travelers and do our best to write fair reviews. This was by far, the worst place we have ever stayed within the entire United States. The elevator smelled strongly of vomit and the floors were filthy. Our room was disgusting and had left over food on the floors, make-up on the mirrors, and live insects in the... More

Was this review helpful? Yes 1
Houston, Texas
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 10, 2014

Worst HOTEL in Northwest Houston, not worth of $70/ per night The service is very bad, Dirty Bed sheets, Oil smell towels, water stuck in bath tub... Had BUG bites, not at all worth of $70/ night... I am writing this review from their Lobby... again this is very BAD hotel.

Was this review helpful? Yes 4
Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2014

This is a great hotel. It is cheap and conveint to all stores and restaurants. Rooms are clean and comfortable. Every time i stay there they allways courteous and friendly. I would recomend this Hotel to a friend.

Was this review helpful? Yes 1
San Antonio, Texas
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 7, 2014

Just got hear today, I was really not expecting much after reading some of the reviews. But was pleasantly surprised , Rosa at the front desk was very polite and helpful, she saw to it we got a comfortable room , she went out of her way to see that the 2 rooms we had booked were near each other,... More

Was this review helpful? Yes 2
Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 17, 2013

This hotel was the worst. For starters the rooms look nothing like the pictures they've posted. It has a really bad smell in every hall way. The staff was very rude evern the managers. Once I was told if you're paying daily you don't get clean towels everyday, thats why theyre called an extended stay. I stay 2 weeks and... More

Was this review helpful? Yes 4
Matamoros, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2013

I have never stayed at a hotel were customer service is treat like if they know you for a long time they have new beds new its clean and they all have a smile in their faces they always greet you when you come in with a smile my family was so happy that they say next time their in... More

Was this review helpful? Yes 1
Houston, Texas, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 31, 2013

My family and I have been located at this hotel for awhile. The staff is friendly, every thing is in-closed, the hotel is usually very clean, it's pet friendly and there is a work-out room. They are currently remodeling and have added flat-screen TV's to every room, the new wi-fi service is top notch with high speed access, they have... More

Was this review helpful? Yes 2
Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 31, 2013

Because of a temporary job assignment, I needed a hotel for 2-3 months. Crestwood has been an awesome short-term hotel solution ( I tried 2 other hotels before Crestwood). The Management Team has been responsive and thorough with follow-up. The staff at the front desk is excellent to work with and treat guests with tremendous customer-care and respect. Additionally, the... More

Was this review helpful? Yes 2
Houston, Texas
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 30, 2013

I gave an overall rating of 4 because of a my favorite front desk associates. When I first arrived my room had not been cleaned properly among other thing. I went to the front desk to make them aware of the room, they apologized and instantly moved me to another room. Rosa and two other ladies display awesome customer service.... More

Was this review helpful? Yes 3
Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2013

When in town for a night or an extended stay, THIS IS THE PLACE TO STAY! The rooms are clean, The cleaning staff are nice & polite, The Customer Service and Management makes sure you feel welcome from the moment you walk through the door. I've personally experienced Management going the extra mile to make my stay more comfortable. For... More

Was this review helpful? Yes 1

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Additional Information about Crestwood Suites Houston 290-Galleria

Also Known As:
Crestwood Suites Houston 290-Galleria Hotel
Crestwood Suites Houston 290-Galleria Hotel Houston
Crestwood Hotel Houston
Address: 12925 Northwest Freeway, Houston, TX 77040 (Formerly Houston Hearthside by Villager)
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#7 Best Value Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crestwood Suites Houston 290-Galleria 2*
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