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TownePlace Suites Houston Northwest

2.5 of 5 Hotel   |   11040 Louetta Road, Houston, TX 77070
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Ranked #229 of 457 Hotels in Houston
A recent review
3 of 5 stars reviewed 3 weeks ago
Joanna D Abu dhabi
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34 reviews from our community

Traveler rating
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    11
    8
    3
    5
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19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Abu dhabi
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is very clean and organized. Rooms are big and have everything we need for a confortable stay (TV, Coffe maker, Hair dryer, Fridge, cooking utensils, plastic containers, etc). It has a very nice desk and a good internet conection in order to work from the hotel or just surf. As a recommendation I will suggest to fix the... More 

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Chris G, General Manager at TownePlace Suites Houston Northwest, responded to this review

Hi Joanna D. Thank you for taking the time to share your review of the TownePlace Suites Houston NW with the TripAdvisor community. As you mentioned in your review we are nestled between shopping and dining areas all within a 5 minute commute, or even walkable. We've tried to configure the rooms to make them both livable and comfortable while... More 

Rockport TX
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 17, 2014

I attended a birthday celebration for a friend in Cypress and booked the 2 bedroom suite which is like a small apartment. I was quite pleased with the room-it was clean and the front desk was very helpful in getting a cab for us. I checked in and out with no problems whatsoever. Parking was convenient. My only complaint was... More 

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San Antonio, Texas
Top Contributor
55 reviews 55 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 27, 2014

Service at checkin was good. Not sure how it is trying to be Eco friendly when we got into the room and the A/C was set at 60 degrees. Breakfast was so so. A lot of street noise, but was too tired to care this visit.

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Chris G, General Manager at TownePlace Suites Houston Northwest, responded to this review

Hi TexasGirl78253. Thank you for sharing your experience at the TownePlace Suites Houston NW with the TripAdvisor community. I'm glad to hear that we were able to meet your needs for a hotel stay. It does sound as though we overlooked some attention to detail in regards to the temperature that we left the room. I have shared your comments... More 

Los Angeles, California
Top Contributor
72 reviews 72 reviews
41 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed September 18, 2014

Checked in really late at night and was given an accessible room. The refrigerator was placed right next to the bed and the TV at a very inconvenient corner. The refrigerator kept going on and off all night - very annoying. Did not try the breakfast in the morning, seemed very basic though. Headed over to the nearby 'the egg... More 

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Chris G, General Manager at TownePlace Suites Houston Northwest, responded to this review

Thank you for taking the time to share your experience with the TripAdvisor community. We know the importance of a restful night's sleep and it sounds as though we weren't able to deliver. The configeration of the accessible room is different than that of a typical suite lay out and it does place the refrigerator closer to the bed. The... More 

Anna
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 28, 2014

We stayed there for 3 nights. I liked being on the first floor, but next time will request NOT to be right by the outside pool. It was noisy. The room is nice. It had a full kitchen, couch, desk/chair, and queen bed. Breakfast is complimentary with waffles, fruit, milk, juice, coffee, prepackaged muffins, cereal, oatmeal and bacon/eggs. It's not... More 

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Chris G, General Manager at TownePlace Suites Houston Northwest, responded to this review

Hi Kelley. Thank you for taking the time to share your feedback with the TripAdvisor community about your recent stay at the TownePlace Suites Houston Northwest. With the Summer in full swing, the pool does get a lot more use later in the evening. Next time you're here, we can get you into a room in our other building or... More 

Oregon
Top Contributor
61 reviews 61 reviews
36 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 3, 2014

The entire facility, and my room for sure, were quite clean, furnished well with new furniture and accessories in good condition. Room was spacious and comfortable. I certainly didn't run into some of the items mentioned in the poorer reviews. (I know they mentioned some things beyond this, but part of it seems to be that the whole point of... More 

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Chris G, General Manager at TownePlace Suites Houston Northwest, responded to this review

Thank you for taking the time to share your experience with others. We're glad to see that we were able to meet or exceed your expectations while staying at the TownePlace Suites Houston NW. We look forward to seeing you again when your travels bring you to the NW Houston area. Sincerely, Chris Gibson General Manager More 

Dhahran, Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 30, 2014

After reading the mixed reviews here about this property, I was a little apprehensive about my stay here. But that It is not the case! I have stayed in several Towneplace suites properties throughout the country so I know what to expect and this property did not disappoint.. We stayed here for 3 weeks in a 2 bedroom suite. We... More 

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Chris G, General Manager at TownePlace Suites Houston Northwest, responded to this review

Hello A.Rao. Thank you for taking the time to share your feedback regarding your recent long term stay at the TownePlace Suites Houston NW. We're glad to hear that we were able to make your stay enjoyable and comfortable. We look forward to seeing you the next time your travels bring you to the NW Houston area! Sincerely, Chris Gibson... More 

Westlake, Ohio
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
112 helpful votes 112 helpful votes
1 of 5 stars Reviewed January 24, 2014

I would like to start by saying that we are platinum members with Marriott and spend 90 plus nights a year in there properties. This "hotel" misses the mark completely. We had a two week stay. I will divide my review by areas vs one long review of everything mixed together. The Front Desk: no one is ever at the... More 

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Chris G, General Manager at TownePlace Suites Houston Northwest, responded to this review

Hello annieboobie. As much as it pains me to see your comments that you've shared with the TripAdvisor community, I appreciate you taking the time to bring to my attention as well. If I read correctly, you stayed over prior to and over the Thanksgiving holiday last year. I took over as GM right around that time frame and we've... More 

Wall Township, New Jersey
Top Contributor
220 reviews 220 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed January 1, 2014

For a Marriott one would expect quality mattresses, well not at this TownPlace Suites. I have not slept on a worse bed since I was on a Navy ship back in the 1960's. There is no dresser, so you have no place to put clothes if you are there for any length of time. While, they have a nice waffle... More 

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Chris G, General Manager at TownePlace Suites Houston Northwest, responded to this review

Hi wlbjayhawk. Thank you for sharing your experience at our hotel with others. Although it appears that we failed to deliver on the basics that the Marriott name is founded on; a comfortbale bed, hot food and curb appeal. If you wouldn't mind taking the time to email directly I'd like to get a few more details so I can... More 

Boise, ID
Top Contributor
104 reviews 104 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 21, 2013 via mobile

I stay at about 40 hotels a year. The staff here are probably the nicest in the industry. At first I thought just the desk clerk was nice but I used the shuttle and all the staff were wonderful. Even the cleaning staff are clearly and bright. If I were a Marriott I would promote the whole staff to a... More 

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Additional Information about TownePlace Suites Houston Northwest

Address: 11040 Louetta Road, Houston, TX 77070
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Houston Northwest 2.5*
Number of rooms: 128
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Also Known As:
Towneplace Suites Houston Northwest Hotel Houston

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