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All 451 Houston hotels

TownePlace Suites Houston Northwest

2.5 of 5 Hotel   |   11040 Louetta Road, Houston, TX 77070
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56%
Ranked #231 of 451 hotels in Houston
A recent review
4 of 5 stars reviewed 3 weeks ago
Kelley M Anna
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  • Reviews (30)
  • Photos (31)
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  • Room tips (12)
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30 people have reviewed this hotel

Traveler rating
    6
    11
    5
    3
    5
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17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
Anna
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed there for 3 nights. I liked being on the first floor, but next time will request NOT to be right by the outside pool. It was noisy. The room is nice. It had a full kitchen, couch, desk/chair, and queen bed. Breakfast is complimentary with waffles, fruit, milk, juice, coffee, prepackaged muffins, cereal, oatmeal and bacon/eggs. It's not... More

Was this review helpful? Yes
Chris G, General Manager at TownePlace Suites Houston Northwest, responded to this review

Hi Kelley. Thank you for taking the time to share your feedback with the TripAdvisor community about your recent stay at the TownePlace Suites Houston Northwest. With the Summer in full swing, the pool does get a lot more use later in the evening. Next time you're here, we can get you into a room in our other building or... More

Oregon
Top Contributor
56 reviews 56 reviews
33 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 3, 2014

The entire facility, and my room for sure, were quite clean, furnished well with new furniture and accessories in good condition. Room was spacious and comfortable. I certainly didn't run into some of the items mentioned in the poorer reviews. (I know they mentioned some things beyond this, but part of it seems to be that the whole point of... More

Was this review helpful? Yes 1
Chris G, General Manager at TownePlace Suites Houston Northwest, responded to this review

Thank you for taking the time to share your experience with others. We're glad to see that we were able to meet or exceed your expectations while staying at the TownePlace Suites Houston NW. We look forward to seeing you again when your travels bring you to the NW Houston area. Sincerely, Chris Gibson General Manager More

Dhahran, Saudi Arabia
2 reviews
4 of 5 stars Reviewed March 30, 2014

After reading the mixed reviews here about this property, I was a little apprehensive about my stay here. But that It is not the case! I have stayed in several Towneplace suites properties throughout the country so I know what to expect and this property did not disappoint.. We stayed here for 3 weeks in a 2 bedroom suite. We... More

Was this review helpful? Yes
Chris G, General Manager at TownePlace Suites Houston Northwest, responded to this review

Hello A.Rao. Thank you for taking the time to share your feedback regarding your recent long term stay at the TownePlace Suites Houston NW. We're glad to hear that we were able to make your stay enjoyable and comfortable. We look forward to seeing you the next time your travels bring you to the NW Houston area! Sincerely, Chris Gibson... More

Westlake, Ohio
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
110 helpful votes 110 helpful votes
1 of 5 stars Reviewed January 24, 2014

I would like to start by saying that we are platinum members with Marriott and spend 90 plus nights a year in there properties. This "hotel" misses the mark completely. We had a two week stay. I will divide my review by areas vs one long review of everything mixed together. The Front Desk: no one is ever at the... More

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Chris G, General Manager at TownePlace Suites Houston Northwest, responded to this review

Hello annieboobie. As much as it pains me to see your comments that you've shared with the TripAdvisor community, I appreciate you taking the time to bring to my attention as well. If I read correctly, you stayed over prior to and over the Thanksgiving holiday last year. I took over as GM right around that time frame and we've... More

Wall Township, New Jersey
Top Contributor
190 reviews 190 reviews
12 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed January 1, 2014

For a Marriott one would expect quality mattresses, well not at this TownPlace Suites. I have not slept on a worse bed since I was on a Navy ship back in the 1960's. There is no dresser, so you have no place to put clothes if you are there for any length of time. While, they have a nice waffle... More

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Chris G, General Manager at TownePlace Suites Houston Northwest, responded to this review

Hi wlbjayhawk. Thank you for sharing your experience at our hotel with others. Although it appears that we failed to deliver on the basics that the Marriott name is founded on; a comfortbale bed, hot food and curb appeal. If you wouldn't mind taking the time to email directly I'd like to get a few more details so I can... More

Boise, ID
Top Contributor
100 reviews 100 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 21, 2013 via mobile

I stay at about 40 hotels a year. The staff here are probably the nicest in the industry. At first I thought just the desk clerk was nice but I used the shuttle and all the staff were wonderful. Even the cleaning staff are clearly and bright. If I were a Marriott I would promote the whole staff to a... More

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San Jose, California
Top Contributor
251 reviews 251 reviews
102 hotel reviews
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed October 18, 2013

This TownePlace Suites is located right next to a Courtyard, they share the parking lot, and technically the entrance to the TownePlace would be from Compaq Drive. Checkin was extremely friendly and professional, was already received in parking lot asking if I needed help. They offer a courtesy shuttle within 5 miles (ie including a trip to Willowbrook Mall, 7am-7pm),... More

Was this review helpful? Yes
morgan_gurung, General Manager at TownePlace Suites Houston Northwest, responded to this review

Hello Happy Traveler from San Jose, It was our pleasure to serve you during your recent stay at our beautiful Towneplace Suites Mariott Houston Northwest. Thank you very much for your great comments about our property, we really appreciate that. Our associates are indeed very happy to see this glowing review from our Guests and this only motivate them what... More

Marlborough, England, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 19, 2013

I booked this hotel because the other Marriott's were full. This is a good, serviceable hotel but not quite at the level I was expecting of the brand. The staff was very friendly and the rooms were large, but tired. Breakfast was in a small area of the hotel and I'm glad I got early to avoid the crush. A... More

Was this review helpful? Yes 1
morgan_gurung, General Manager at TownePlace Suites Houston Northwest, responded to this review

Hello Mr. Ian, Thank you for being a loyal customer to Marriott. We really appreciate that. It was indeed a pleasure serving you during your stay with us at our property. Thank you for noticing the great service we provide each and every day. Our staffs really go extra miles in taking care of our Guest needs and we are... More

Bothell, Washington, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 8, 2013

Staying in Houston in the summer can be challenging, but this hotel made the stay as comfortable as possible. Just the right amount of air conditioning (a huge deal at this time of year) made going in and out of the buildings feel right. The suite was large, had everything I needed, and more, including an up-to-date and clean kitchen,... More

Was this review helpful? Yes
morgan_gurung, General Manager at TownePlace Suites Houston Northwest, responded to this review

Hello Mike, Thank you so much for your great positive comments. All our associates are very thrilled to see it. It is indeed a great motivation for our team to hear back from our Guest and to know that our Guests do appreciate all the efforts we are putting every day. Please enjoy our complimentary manager reception Tue-Wed whenever your... More

Pune
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed September 5, 2013

All the facilities and services are very good. Though it is hotel, it feels like a Flat with all facilities. Kitchen was also quite good. The morning breakfast was very good with ample of options that too with Pure Veg options (since i am purely vegetarian) Also location and other facilities are very good.

Was this review helpful? Yes
morgan_gurung, General Manager at TownePlace Suites Houston Northwest, responded to this review

Hello mmdaga, Thank you very much for your positive comments about our property. Yes, we are designed for extended stay Guests with full kitchennette and utensils in a very convenient location to eateries and grocery shops. We are glad that you noticed the vegetarian options during breakfast and our complimentary manager receptions (Tue-Wed). Thanks again! Morgan Gurung,CHA General Manager More

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Additional Information about TownePlace Suites Houston Northwest

Address: 11040 Louetta Road, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Houston Northwest 2.5*
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Also Known As:
Towneplace Suites Houston Northwest Hotel Houston

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
128

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