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All 447 Houston hotels

Comfort Inn & Suites

2.5 of 5 Hotel   |   6687 Southwest Freeway, Houston, TX 77074 (Formerly Holiday Inn Express Hotel & Suites Houston Hwy 59S/Hillcroft)
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Ranked #205 of 447 hotels in Houston
A recent review
4 of 5 stars Reviewed February 26, 2014
mary r Oceanside, California
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31 people have reviewed this hotel

Traveler rating
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    4
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See reviews for
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18
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Oceanside, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 26, 2014

The room was clean and the staff friendly, she had a line of guest but handled the guest equally and professionally so the wait was ok. The shuttle took us write to the terminal in enough time to catch our flight. I would stay again.

Was this review helpful? Yes 1
David C, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your great review of the Comfort Inn & Suites. We work hard to ensure 100% guest satisfaction, and I am glad that you enjoyed your stay with us. We hope to see you again for your next trip to the Houston area. More

Gillette, Wyoming
Contributor
14 reviews 14 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2014

I highly recommend this motel, they had exceptional service and made sure we made the port on time to board our cruise ship. They also offered a shuttle to and from the boardwalk. Thanks for taking care of us so well. The motel is only a few miles from the cruise terminal and is very close to the space center... More

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David C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for the nice review. I am glad that you enjoyed your stay at our hotel and received exceptional service from our staff at the Comfort Inn & Suites. We hope to see you again if you are in the Houston area. More

Seattle, Washington
2 reviews
5 of 5 stars Reviewed May 3, 2013

Reviews of this hotel were mixed when I made reservation but the hotel was located where I wanted to be and it had good brand recognition. Under new management with highly motivated and professional staff. Maintenance crews working full time, property is clean and well maintained. Ask for the 4th floor which has been recently updated and is greatly improved,... More

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Holiday Inn H, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your feedback! We greatly appreciate it. We especially thank you for acknowleging our striving to improve our guest's experience. We hope you stay with us the next time you are in Houston. We are confident you will enjoy the property upgrades and our welcoming atmosphere. Thank you again for taking the time to give us... More

Greenville, SC
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 11, 2013

This is a great hotel, nice clean rooms, the BEST free hotel breakfast, and the staff really seems to want perfection. The only issue I've had is the house keeper does a good job on the room but wont leave me any coffee, the rest of the staff makes up fo it though. I would stay here again.

Was this review helpful? Yes
Holiday Inn H, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for the great review Mr. Ware! We enjoyed being your "home away from home." More

Prarieville
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 31, 2013

Very Loud road noise next to I-59!!! Room was ok but would not stay here again. Staff at front desk were nice and friendly. Do not what else to say but have to keep writing for review, need to change reviews to less than 200 characters. I have said enough, thanks!!!!

Was this review helpful? Yes 1
Holiday Inn H, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much Billy for your feedback. It is greatly appreciated. I am happy to know my staff friendly and provided good service, however I regret you will not be returning due to the noise level of the highway. I will be using this review to make some additions to the amenities we provide to our guests to ensure... More

Dallas, Texas
Contributor
18 reviews 18 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 14, 2013

I had multiple problems in my two night stay. After the first two at check in (card key did not work after two replacements), the manager moved my room and had staff specially help me. That night, I got a letter of apology with a statement they would take $25 off my bill for my inconvenience. Wow! I was impressed.... More

Was this review helpful? Yes 1
Holiday Inn H, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your feedback! All of your comments are helping us make our guest experience better. Since your stay, we have taken more preventative maintenance measures to improve the quality of the guest rooms and bathrooms. We have also upgraded our key system and our locks. We are also making other upgrades to provide "Perfect 10" service... More

Grapeland, Texas, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 8, 2013

Spent one night here in February. This hotel is run down and suffering from heavy wear. It's very busy due to the location of I-59 and Hillcroft. It was easy to go places from here. Not enough light in our room. We had one king size bed, a microwave and sink and fridge. Front desk was helpful and friendly. Housekeeping... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear Sharon G, Thank you for your stay and leaving our property a review. It is pleasing to know that you found our location to be convenient for your needs and you found our reception staff to be friendly. However, I sincerely regret that your stay was negatively affected by the cleanliness levels on site. Your review will be used... More

Fort Worth, Texas
Top Contributor
108 reviews 108 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 28, 2013

Picked for the chains reputation and Priority club status. Not a great neighborhood, and hotel is in need of an upgrade. Not enough outlets in room for something as basic as cell phone on night stand without unplugging lights and/or alarm clock. Water was not hot enough, and took awhile to get above just warm. Saving grace for this location... More

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Holiday Inn H, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your review. I'm so proud to know my staff was friendly and provided great service. I am also proud to inform you that we have made several upgrades to our property since your stay, and we are so excited! Hopefully you will come back to Houston and stay with us. You'll be able to experience... More

Houston, Texas
Top Contributor
70 reviews 70 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 6, 2012

Easy access to the freeway and several restaurants in the area, room was clean and so was the hotel, the parking was free, Friendly staff, good breakfast. even though this hotel supposedly smoke free i still smelled cigarette smoke in the hallways, and the Ice machine is missing on the 5th floor.

Was this review helpful? Yes
Cranbrook, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 13, 2012

you can book this holiday inn with complete confidence our room was spot on everything was to hand bathroom was clean and beds were excellent i honestly wished i could have brought mine home with me excellent sleep quality , housekeeping was very good and complimentary breakfast was a treat on our next trip to houston we will definitely book... More

Was this review helpful? Yes
KRUPALI_SHAH, General Manager at Comfort Inn & Suites, responded to this review

Hello Nigel1946 , Thank you for choosing Holiday Inn express and Suites (southwest freeway) for your recent stay in Houston. I was delighted to hear you had an enjoyable time at our hotel. Is was a pleasure to have you as our guest. We hope to see you again soon. - Krupali Shah General Manager Holiday Inn express and Suites... More

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Additional Information about Comfort Inn & Suites

Also Known As:
Holiday Inn Express Hotel And Suites Houston Hwy 59s/Hillcroft
Holiday Inn Houston
Address: 6687 Southwest Freeway, Houston, TX 77074 (Formerly Holiday Inn Express Hotel & Suites Houston Hwy 59S/Hillcroft)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#205 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Official Description (provided by the hotel):
Just minutes from the world famous Galleria Shopping Mall and a diverse variety of elegant cuisines. 11 Miles from downtown Houston, 18 Miles from William P. Hobby Airport (HOU), and 30 Miles from George W. Bush Intercontinental Airport (IAH). We are located at the Hillcroft exit on Hwy 59 South in between Beltway 8 West and 610 West. ... more   less 
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