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All 451 Houston hotels

Comfort Inn & Suites

2.5 of 5 Hotel   |   6687 Southwest Freeway, Houston, TX 77074
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Ranked #203 of 451 hotels in Houston
A recent review
4 of 5 stars Reviewed July 22, 2014
Faryal A Sydney, Australia
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35 people have reviewed this hotel

Traveler rating
    8
    11
    8
    5
    3
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3
5
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18
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Zurich, Switzerland
2 reviews
2 of 5 stars Reviewed 4 weeks ago

booked prepaid advandce purchase, but this Hotel charge me for non present stay, it means some one did the check-in for me, how could it happen? did they check the check-in guest not carefully? a management like this can even exist? I'm sorry to posted this Review, I still have to fight for this case,.

Was this review helpful? Yes
Heather C, General Manager at Comfort Inn & Suites, responded to this review

Dear Toshiba18, Thank you for posting a review. I apologize that you have not had a good experience with the accounting of the hotel. I understand your concerns in regards to being unfairly charged for a prepaid reservation. We provide discounted rates for a guest who would like to book in advance. There is a no cancellation policy on these... More

Sydney, Australia
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 22, 2014 via mobile

The hotel location suited us so we booked this hotel. The hotel was well kept. Rooms were spacious. Beds were comfortable and staff friendly and helpful. The breakfast was free and pretty basic but it was good value for money. The hotel had free wifi. The staff was courteous. Overall our stay was comfortable and we had no issue with... More

Was this review helpful? Yes
Heather C, General Manager at Comfort Inn & Suites, responded to this review

Dear Fayral A, Thank you for your review. I am glad you enjoyed your stay. Our beds are very comfortable and we do get compliments on them quite often. It is good to hear that we provided you with great guest service. Our goal is always to impress our guests! We look forward to providing you with great service again... More

Oceanside, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 26, 2014

The room was clean and the staff friendly, she had a line of guest but handled the guest equally and professionally so the wait was ok. The shuttle took us write to the terminal in enough time to catch our flight. I would stay again.

Was this review helpful? Yes 1
David C, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your great review of the Comfort Inn & Suites. We work hard to ensure 100% guest satisfaction, and I am glad that you enjoyed your stay with us. We hope to see you again for your next trip to the Houston area. More

Gillette, Wyoming
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 31, 2014

I highly recommend this motel, they had exceptional service and made sure we made the port on time to board our cruise ship. They also offered a shuttle to and from the boardwalk. Thanks for taking care of us so well. The motel is only a few miles from the cruise terminal and is very close to the space center... More

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David C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for the nice review. I am glad that you enjoyed your stay at our hotel and received exceptional service from our staff at the Comfort Inn & Suites. We hope to see you again if you are in the Houston area. More

Seattle, Washington
2 reviews
5 of 5 stars Reviewed May 3, 2013

Reviews of this hotel were mixed when I made reservation but the hotel was located where I wanted to be and it had good brand recognition. Under new management with highly motivated and professional staff. Maintenance crews working full time, property is clean and well maintained. Ask for the 4th floor which has been recently updated and is greatly improved,... More

Was this review helpful? Yes
Holiday Inn H, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your feedback! We greatly appreciate it. We especially thank you for acknowleging our striving to improve our guest's experience. We hope you stay with us the next time you are in Houston. We are confident you will enjoy the property upgrades and our welcoming atmosphere. Thank you again for taking the time to give us... More

Greenville, SC
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 11, 2013

This is a great hotel, nice clean rooms, the BEST free hotel breakfast, and the staff really seems to want perfection. The only issue I've had is the house keeper does a good job on the room but wont leave me any coffee, the rest of the staff makes up fo it though. I would stay here again.

Was this review helpful? Yes
Holiday Inn H, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for the great review Mr. Ware! We enjoyed being your "home away from home." More

Prarieville
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 31, 2013

Very Loud road noise next to I-59!!! Room was ok but would not stay here again. Staff at front desk were nice and friendly. Do not what else to say but have to keep writing for review, need to change reviews to less than 200 characters. I have said enough, thanks!!!!

Was this review helpful? Yes 1
Holiday Inn H, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much Billy for your feedback. It is greatly appreciated. I am happy to know my staff friendly and provided good service, however I regret you will not be returning due to the noise level of the highway. I will be using this review to make some additions to the amenities we provide to our guests to ensure... More

Dallas, Texas
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 14, 2013

I had multiple problems in my two night stay. After the first two at check in (card key did not work after two replacements), the manager moved my room and had staff specially help me. That night, I got a letter of apology with a statement they would take $25 off my bill for my inconvenience. Wow! I was impressed.... More

Was this review helpful? Yes 1
Holiday Inn H, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your feedback! All of your comments are helping us make our guest experience better. Since your stay, we have taken more preventative maintenance measures to improve the quality of the guest rooms and bathrooms. We have also upgraded our key system and our locks. We are also making other upgrades to provide "Perfect 10" service... More

Grapeland, Texas, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 8, 2013

Spent one night here in February. This hotel is run down and suffering from heavy wear. It's very busy due to the location of I-59 and Hillcroft. It was easy to go places from here. Not enough light in our room. We had one king size bed, a microwave and sink and fridge. Front desk was helpful and friendly. Housekeeping... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear Sharon G, Thank you for your stay and leaving our property a review. It is pleasing to know that you found our location to be convenient for your needs and you found our reception staff to be friendly. However, I sincerely regret that your stay was negatively affected by the cleanliness levels on site. Your review will be used... More

Fort Worth, Texas
Top Contributor
132 reviews 132 reviews
34 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 28, 2013

Picked for the chains reputation and Priority club status. Not a great neighborhood, and hotel is in need of an upgrade. Not enough outlets in room for something as basic as cell phone on night stand without unplugging lights and/or alarm clock. Water was not hot enough, and took awhile to get above just warm. Saving grace for this location... More

Was this review helpful? Yes
Holiday Inn H, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your review. I'm so proud to know my staff was friendly and provided great service. I am also proud to inform you that we have made several upgrades to our property since your stay, and we are so excited! Hopefully you will come back to Houston and stay with us. You'll be able to experience... More

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Additional Information about Comfort Inn & Suites

Address: 6687 Southwest Freeway, Houston, TX 77074
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Houston Hwy 59s/Hillcroft
Holiday Inn Houston

48 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Just minutes from the world famous Galleria Shopping Mall and a diverse variety of elegant cuisines. 11 Miles from downtown Houston, 18 Miles from William P. Hobby Airport (HOU), and 30 Miles from George W. Bush Intercontinental Airport (IAH). We are located at the Hillcroft exit on Hwy 59 South in between Beltway 8 West and 610 West. ... more   less 
Number of rooms
112

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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