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Residence Inn Intercontinental Airport at Greenspoint

3.0 of 5 Hotel   |   655 N. Sam Houston Pkwy E., Houston, TX 77060
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Ranked #251 of 454 Hotels in Houston
A recent review
3 of 5 stars Reviewed September 11, 2014
Just_a_Rd_Warrior Albuquerque, New Mexico
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31 reviews from our community

Traveler rating
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    13
    5
    4
    4
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3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Albuquerque, New Mexico
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 11, 2014

The staff was very friendly, across the board from front desk to maintenance. The hardworking ladies taking care of breakfasts and evening snacks were incredible, hustling non-stop with a smile on their face and always taking time to greet the guests. The room itself is fairly standard Residence Inn fare, but signs of age are evident in the carpeting, walls,... More

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martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank you for the comments. We appreciate all feedback to better fine tune our operation. We hope you will stay with us in the future. -Martha Trammell More

TX
Top Contributor
54 reviews 54 reviews
51 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 25, 2014

We have stayed here a couple of times, its a very nice property with an excellent front desk staff. Rooms & bathrooms are fresh, clean and comfortable. The hotel is close to the intercontinental airport and has plenty of free parking. They also have a shuttle to / from the airport. Special thanks to the front desk staff, Carla (... More

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martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank you for the great comments! :) More

Russellville, Arkansas
Top Contributor
52 reviews 52 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 17, 2014

The front desk staff was great, the room was clean, and a good value for the money. The bed was wonderful! The location is so convenient to IAH. The breakfast was good with some good choices. I would stay here again! Our only complaint was the van driver. He got us to where we were going, but did not help... More

Was this review helpful? Yes 1
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank you for the wonderful comments! But, I do apologize for the issue with the shuttle driver. We will definately look into this. When in the area I hope you will stay with us again! More

Lindenhurst, New York, United States
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 28, 2014

The staff was very friendly and the room immaculately clean. I do wish these properties would upgrade the market place area, some healthier options for food and maybe some wine??? It was fine for a one or two night stay.

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martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank you for the comments. We will consider adding some options to our Market. I apologize but we dont have the capability to sell wine at this location in our Market. Thank you, Martha More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 23, 2014

I am a Platinum Elite customer and have stayed in multiple Marriott Residence properties in USA and other Marriott Properties in US, Asia and other locations and generally had great time with wonderful experiences however this time it was probably the worst ever experience I have had. I booked my stay for two weeks in this hotel till end May... More

Was this review helpful? Yes 1
Toronto, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 3, 2014

My husband and I booked via hotwire so we didn't know what we were getting for 75$ and we were a little worried. On our arrival at 8pm on a Sunday night we were greeted by friendly staff who quickly checked us in. We went to our 3rd floor room and were pleasantly surprised with a very clean well furnished... More

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martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank you! More

Toronto, Canada
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 20, 2014

Stayed here for a 4 day business trip. The staff was fantastic. Everyone was very accomodating, friendly, and did a great job during my stay. The hotel is ok. Dated decor in the rooms, and the restuarant was average as well. The downfall is that the bar is in the hotel next door, and even that isn't an actual resturant... More

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Amy L, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank you for taking time to tell us about your stay. It is our team's goal to do whatever it takes to make our guests feel welcome and at home. I have shared your service compliments with our entire team. I regret our room design and location did not meet your expectations. While our hotel is not located in walking... More

Crete, Illinois
Top Contributor
63 reviews 63 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 6, 2014

We selected this hotel based on the need to have round-trip transportation to/from the airport, and a good room rate. The transportation was good. All of the staff we encountered was very friendly and helpful. The room was clean and spacious, and we made use of the refrigerator and microwave. The washroom was large and comfortable. Two areas that could... More

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Minneapolis, Minnesota
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 28, 2014

It wasn't bad, it wasn't great. The property needs an upgrade - they've done the lobby and kitchens, but forgot the rest of the hotel. Staff was notable exception and all were wonderful! Be warned there are really not any restaurants other than fast food in the immediate area.

Was this review helpful? Yes
Amy L, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank you for taking time to communicate your experience. We appreciate your compliments regarding our staff service. I regret our hotel fell short of meeting your expectations in some areas. I have shared your comments with our team. It is through our guests' valuable feedback, both positive and constructive, that we are able to grow as a team and better... More

Anchorage, Alaska
Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 5, 2013

We spent one night. Limited restaurants in the area, but the shuttle driver was great and offered to help us out with getting around. Beds were soft to sit on but comfortable once stretched out. The staff was all amazingly friendly and helpful. They were all really johnny on the spot with any request and extremely polite. The breakfast in... More

Was this review helpful? Yes 1
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Additional Information about Residence Inn Intercontinental Airport at Greenspoint

Address: 655 N. Sam Houston Pkwy E., Houston, TX 77060
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Intercontinental Airport at Greenspoint 3*
Number of rooms: 105
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Also Known As:
Residence Inn Houston
Houston Residence Inn

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