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Residence Inn Intercontinental Airport at Greenspoint

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655 N. Sam Houston Pkwy E., Houston, TX 77060
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1 room 1 adult
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Residence Inn Intercontinental Airport at Greenspoint
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55 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have received alot of great deals through hotwire.com but this by far has been the BEST hotel experience Ive ever had (*not knowing where I would be staying until AFTER I paid lol). The rooms were nice and spacious (king), airport shuttle, indoor pool & hot tub, workout room (really small). The breakfast was delicious every morning and they... More 

Helpful?
Thank texasgal76
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Texasgal- Thank you for the great comments! We are very happy that we were able to meet and exceed all your expectations! Thank you for staying with us! -Martha More 

Calgary, Canada
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 17, 2015

Shuttle came quick when i landed at the airport. Checkin was quick and efficient. Room was a little dated and the AC a little noisy, but everything was clean and the room was large. Bed was nice and comfortable. Morning breakfast started really early and was able to catch the free shuttle back as well to airport. Would recommend for... More 

Helpful?
Thank krishnartw
Boston, Massachusetts
Level Contributor
68 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed October 15, 2015

Stayed at this property because of proximity to IAH and desire for space to prepare for business meeting with coworker. The good: clean property, friendly and helpful staff, good breakfast buffet with plenty of selection, comfortable, well appointed and clean room, convenient airport shuttle with quality Sprinter van and friendly drivers. The not-so-good: not much in the immediate neighborhood, so... More 

Helpful?
Thank JKHuddy
Salt Lake City, Utah
Level Contributor
170 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed September 4, 2015

Room was very clean, although you could tell it was a bit worn. The lobby area was very nice and more modern. The exercise room was super small and contained two treadmills and an elliptical. I did not try out the indoor pool since I forgot my bathing suit. The staff was exceptionally nice and friendly. I really think they... More 

Helpful?
Thank arualpalm
Miramar, Florida
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed September 3, 2015

As a business traveler this Marriott Residence Inn was exceptional. My room had a king sized bed suite (which is usually a queen in Residence Inn suites). The room also had a full kitchen with a full sized refrigerator/freezer, microwave, sink, electric four-burner electric stove and dishwasher. The air conditioner was efficient, the bed was very comfortable and the surroundings... More 

Helpful?
1 Thank JMAbrante
Seattle, Washington
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 2, 2015

I'm in Houston for over a month on business and I only made it 2 nights here before switching to a different hotel. The rooms look and smell old and musty. All my dishes were dirty when I arrived and the outside of the windows were covered in old spiderwebs. There has been noise from various things early every morning... More 

Helpful?
Thank Kristin1126
martha h, Front Office Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Kristin, I apologize that we did not meet your expections. I would like to speak with you in regards to the issues that you did mention in your review so that I can work with the team to get them corrected immediately. Thank you, Martha More 

San Antonio, tx
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 22, 2015

I booked this hotel for a night before my parents were going to fly from IAH thru Hotwire. It is very close to the Hardy Toll way and I got lost once on the way. The hotel receptionist was very friendly and had allocated a King Bed suite. However, it thankfully came with a sofa bed that I could use.... More 

Helpful?
Thank krisans
Kolkata, India
Level Contributor
57 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed June 30, 2015

Stayed for over a month on a business trip and the area and the hotel are both places I woudl not want to go back to. Echoing the other reviewers, the decor was a bit worn and stained and the worse aspect of the hotel was its very unreliable "complimentaty" shuttle service. Perhaps they are better off saying they dont... More 

Helpful?
1 Thank WonderWomann
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

I apologize that we were not able to meet your expectations while you were at a guest at our hotel. We never want a guest to leave feeling they did not get 100% while here. If you would like to reach out to us directly please do so at 281-820-4563 Thank You, Martha Trammell More 

Lake Mary, Florida
Level Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed June 5, 2015

First, when we landed at IAH, we called the hotel to inquire about shuttle service. The woman at the hotel said there was complimentary shuttle service, told us where to meet the van at ground level and the driver would be around in about 15 minutes. We waited 90 minutes and no shuttle ever came. During our wait, we telephoned... More 

Helpful?
Thank SambaJones
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

I apologize you were not satisfied by your stay. If you would like to contact me directly to discuss my email is martha.trammell@pillarhotels.com or 281-820-4563 We do not want our guests unsatisfied at anytime with the hotel. Thank you, Martha Trammell More 

Melbourne
Level Contributor
174 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed April 25, 2015

The hotel was quiet and clean and the front desk team very helpful and friendly. One thing to be aware of is that it is not near anything. If you want meal and you're not cooking in your suite, then the only immediate thing available is the restaurant next door at the Courtyard Houston North, which does have a take... More 

Helpful?
Thank MelbourneTourManager
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank you for the great feedback. I am glad we were able to take of the fire alarm issue and you enjoyed your short stay with us. Thank you, Martha Trammell More 

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