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Residence Inn Intercontinental Airport at Greenspoint

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655 N. Sam Houston Pkwy E., Houston, TX 77060
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Residence Inn Intercontinental Airport at Greenspoint
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Residence Inn Intercontinental Airport at Greenspoint
Residence Inn Intercontinental Airport at Greenspoint
Residence Inn Intercontinental Airport at Greenspoint
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47 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kolkata, India
Level Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed for over a month on a business trip and the area and the hotel are both places I woudl not want to go back to. Echoing the other reviewers, the decor was a bit worn and stained and the worse aspect of the hotel was its very unreliable "complimentaty" shuttle service. Perhaps they are better off saying they dont... More 

Was this review helpful? Yes
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

I apologize that we were not able to meet your expectations while you were at a guest at our hotel. We never want a guest to leave feeling they did not get 100% while here. If you would like to reach out to us directly please do so at 281-820-4563 Thank You, Martha Trammell More 

Lake Mary, Florida
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First, when we landed at IAH, we called the hotel to inquire about shuttle service. The woman at the hotel said there was complimentary shuttle service, told us where to meet the van at ground level and the driver would be around in about 15 minutes. We waited 90 minutes and no shuttle ever came. During our wait, we telephoned... More 

Was this review helpful? Yes
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

I apologize you were not satisfied by your stay. If you would like to contact me directly to discuss my email is martha.trammell@pillarhotels.com or 281-820-4563 We do not want our guests unsatisfied at anytime with the hotel. Thank you, Martha Trammell More 

Melbourne
Level Contributor
149 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed April 26, 2015

The hotel was quiet and clean and the front desk team very helpful and friendly. One thing to be aware of is that it is not near anything. If you want meal and you're not cooking in your suite, then the only immediate thing available is the restaurant next door at the Courtyard Houston North, which does have a take... More 

Was this review helpful? Yes
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank you for the great feedback. I am glad we were able to take of the fire alarm issue and you enjoyed your short stay with us. Thank you, Martha Trammell More 

Chicago, Illinois
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed April 21, 2015

After a late night cancellation at IAH, I booked a night at this Residence Inn. The rooms were spacious but a bit banged up and worn. A few stains on the carpets and the shower was very dingy. However....the staff was wonderful!. Very friendly, pleasant and helpful. They also booked a taxi ride for me for early the next morning.... More 

Was this review helpful? Yes
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank you for the great comments on the staff and service! I apologize for the carpet and shower. If you could contact us so we can address the issue that would be great. Thank you for staying with us! More 

Cuero, Texas
Level Contributor
145 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed April 16, 2015

This is a good value if you aren't interested in nearby restaurants, shopping, etc. Business, industrial park atmosphere in a rather uninteresting area of Houston. Not very easy to get to off the Beltway 8. However, the hotel is clean, quiet, comfortable and very reasonably priced. Hot breakfast is pretty good, plenty of close by parking, easy, friendly check-in service.... More 

Was this review helpful? Yes
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank you for the comments. I apologize that you had to interrupt a conversation. That is not the normal for our staff and I am very sorry for this. If in the area please reach out to me so we can make it up to you. More 

Jackson, New Jersey
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed March 27, 2015

Not much in the area, rooms are in need of an update, breakfast was OK, limited guest interaction, rate was very high for limited appeal, hotel could use an update to the bedding. I had to initiate a good morning to the staff while appearing to interrupt their conversation.

Was this review helpful? Yes
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

I apologize for the issue that you had. This is not the normal for our staff and I have spoken with them as a reminder. If in the area again please reach out to me and we will correct this. Thank you, Martha More 

Houston, Texas
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 25, 2015

Spent about 20 days at this hotel after being transferred from Calgary to Houston. The rooms are spacious and clean and the staff was very helpful the entire time. Free hot breakfast is a plus. Not really within walking distance to any restaurants or shopping, and unfortunately the area is not one of the best in Houston. My vehicle was... More 

Was this review helpful? Yes
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank you for the feedback. We do apologize for the issue of your truck being burgalarized. We have decided on a new security company that will begin at the first of April. We believe this will assist in these issues not happening. Thank You, Martha More 

Naples, Florida
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 24, 2015

Hotel is located minutes from IAH and easy to get to. Front desk staff is friendly and helpful. Morning breakfast was excellent. Pool is open 24 hrs a day. Many restaurants nearby if needed. Easy to get downtown

Was this review helpful? Yes
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank for the great comments! We hope to see you soon! Martha More 

Pelham, Alabama
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 14, 2015

I was in town for an interview with United Airlines. I called after I landed at the airport & a FREE shuttle came to get me & bring me to the hotel. The hotel is about 9 miles away. There is also a local FREE shuttle that will take you around town & back to the airport! Awesome! The front... More 

Was this review helpful? Yes
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank you for the great comments! We hope the interview went well. So happy you were able to join us for the Mix and get your favorite desert! Thank you for staying! Martha More 

Tampa, Florida
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 28, 2015

The front desk staff is very accommodating and gives all the local establishments to visit with directions. Also the rooms are clean and updated for the business traveler with plenty of outlets and a refrigerator.

Was this review helpful? Yes
martha h, General Manager at Residence Inn Intercontinental Airport at Greenspoint, responded to this review

Thank You Charles for the great comments! Hope we see you again soon! Martha Trammell More 

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