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Red Roof Inn - Houston - Westchase

#65 of 469 Hotels in Houston
Certificate of Excellence
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2960 West Sam Houston Parkway, Houston, TX 77042
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Red Roof Inn - Houston - Westchase
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174 Reviews from our TripAdvisor Community

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    102
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Brownsville, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had been driving all night with my family and arrived in Houston. I stumbled upon the Westchase Red Roof Inn. I was immediately captivated by the receptionist (Laura) as to her courtesy and professionalism. Roy the housekeeper was very friendly and polite and so was Richard Flowers from maintenance. Room was clean and everything worked properly. I will definitely... More 

Was this review helpful? Yes 1
i0229, Sales and Marketing at Red Roof Inn - Houston - Westchase, responded to this review

Good Morning Noe G.: We appreciate your business and your feedback regarding your stay with us. We are the hidden gem in the Westchase area. We’ve recently completed our renovation to include new bedding, flat-screen tvs with HD channels, and blazing-fast free wifi for our guests. Our desk, housekeeping, and maintenance staff work as champion team to ensure your stay... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The rooms were very nice and updated, but I was literally run away on the morning after my stay there by a herd (yes a herd) of roaches in various sizes. Also, when I shook out my overnight bag, I revealed another 3 or 4 stowaways. I left so quickly, I literally forgot my prescription meds and had to return... More 

Was this review helpful? Yes 2
i0229, Sales and Marketing at Red Roof Inn - Houston - Westchase, responded to this review

Good Morning Eric K: Thanks for letting us know about your stay. We will address the areas of concern without delay, and take any necessary action immediately. Our rooms are inspected by our housekeeping and management staff daily, and any room found to not meet our guests’ expectations is taken out of inventory. Our staff strives to exceed our guests... More 

San Diego, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We absolutely love this location. My family has been here for over a month now and can't say enough good things about all of the staff here. They have a wonderful housekeeper by the name of Mrs. Roy Sims that is absolutely wonderful.

Was this review helpful? Yes
i0229, Sales and Marketing at Red Roof Inn - Houston - Westchase, responded to this review

Good Morning, Thanks for taking a moment to let us and others know about your stay, we appreciate it. We are very proud of Ms. Sims for the great job she is doing in taking care of our guests. We’ve added blazing-fast wifi, flat-screen tvs, and upgraded our pool to make your stay more enjoyable. Many hotels have made physical... More 

Houston
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

I have stayed at plenty hotels and always encountered problems with the upkeeping of the room. My housekeeper is great! "Rosa R." is the best. Each day, she makes sure my room is good as the first day. changed sheets, fresh towels, soap, cups, and everything else. She makes sure the room is as good as new. She doesn't cut... More 

Was this review helpful? Yes
i0229, Sales and Marketing at Red Roof Inn - Houston - Westchase, responded to this review

Good Morning, We appreciate your kind words regarding our staff's great service during your stay with us! The only thing we enjoy more than reading about our guests wonderful experience, is letting our team know about their review. With a great staff,new bedding, furniture, 42" flat-screen tvs, and the fastest wireless in the west, we are the hidden gem in... More 

Houston, Texas
1 review
5 of 5 stars Reviewed May 28, 2015

The staff was awesome from check in with Marie and my housekeeper Haydee and the manager Richard they were very friendly and the property was very clean and they were accommodating I will most definitely stay there again anytime

Was this review helpful? Yes
i0229, Sales and Marketing at Red Roof Inn - Houston - Westchase, responded to this review

Good Evening tblakk, Welcome to the Red Roof Inns Westchase! We appreciate the opportunity to earn your business, and our team works hard every day to ensure your stay is the best it can be. Our front desk is staffed around the clock to provide you with world-class service, while our housekeeping and maintenance staff check each room before your... More 

Highlands Ranch, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 22, 2015

I got the best king size room on the 3rd floor and they had and the decor and fixtures were very well done. The cleaning staff does a great job. The lobby and hallways are clean. They have some rooms on the first floor where the doors are on the outside, I'm not sure whether I'd want to stay in... More 

Was this review helpful? Yes 1
i0229, Sales and Marketing at Red Roof Inn - Houston - Westchase, responded to this review

Good Afternoon zcaseman, Thanks for choosing the Red Roof Inns Westchase for your lodging requirements. When choosing a hotel in the Westchase area, you are correct in that it is difficult to find a quality hotel within the mid- range tier. You have a good eye for quality and price in that you chose Red Roof Inns Westchase, which offers... More 

1 review
4 of 5 stars Reviewed May 21, 2015

Staying a little over 3 weeks due to relocation. Good location - close to places we need to go to. Room cleaned everyday (Leivy does a good job giving us extra towels, etc.) Only minor complaint was they stopped giving us coffee and cups in our room after the first day. Not that big of a deal since I prefer... More 

Was this review helpful? Yes
i0229, Sales and Marketing at Red Roof Inn - Houston - Westchase, responded to this review

Good Afternoon John H., Welcome to Houston, and thank you for choosing Red Roof Inns Westchase for your accommodations during your relocation. We are pleased that you enjoyed your stay, and experienced the great job Leivy performs for our guests every day. Our staff takes pride in a job well done, and Leivy leads by example in ensuring our guests’... More 

1 review
4 of 5 stars Reviewed May 20, 2015

Roon clean. Bed comfortable. Nice look Upgrade equipments. Areas need improvement: 1. Front desk MUST not gave out guest room number if someone call in assume a friend or family members and need contact Mr. Zebra but didn't know his room number. Have friends and family member call in if they can find my room number and they did with... More 

Was this review helpful? Yes
i0229, Sales and Marketing at Red Roof Inn - Houston - Westchase, responded to this review

Good Afternoon JLL, Thank you so much for taking the time to leave a review of our property. While we are glad you enjoyed your stay with us, we would like to take swift action to address all the opportunities you outlined. Please rest assured that it is our policy not to lend guest room information or room access without... More 

2 reviews
5 of 5 stars Reviewed May 14, 2015 via mobile

Staff been great..The manager Timothy from what I seen is walking the property an checking on his staff..Mr Flowers who I've talked to time to time has always asked if all is good with my room..From the past I know if it was he would repair in a timely manner ..The maid service who was over my room mrs rosa... More 

Was this review helpful? Yes
i0229, Sales and Marketing at Red Roof Inn - Houston - Westchase, responded to this review

Good Evening G82023, We appreciate you choosing us while in Houston, and want to thank you for taking a moment to let us know about your stay. We are so glad your stay was an excellent one, and we’ll keep up the hard work. We’re very proud of the hard work Mr. Timothy, Mr. Flowers, and Ms. Rosa put into... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 7, 2015

I was on a business trip w/ my husband / business partner and we always stay here since the price is lowest in area, central location and the internet is faster than even my home internet. However, I managed to come down with the flu or a bad cold while I was in Houston. I could feel the symptons b4... More 

Was this review helpful? Yes 1
i0229, Sales and Marketing at Red Roof Inn - Houston - Westchase, responded to this review

Good Evening Lori B., Thanks so much for writing us about your stay with us. We hope you are feeling much better now, and understand how difficult it must have been not feeling well and away from home. We are so happy to hear that Rosa went above and beyond and treated you how she would want to be treated.... More 

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