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Homewood Suites by Hilton Houston - Willowbrook Mall

3.0 of 5 7655 West FM 1960, Houston, TX 77070
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Certificate of Excellence 2014
Homewood Suites by Hilton Houston - Willowbrook Mall
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Homewood Suites by Hilton Houston - Willowbrook Mall
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120 reviews from our community

Traveler rating
    70
    34
    11
    3
    2
See reviews for
34
5
8
63
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai, India
1 review
2 of 5 stars Reviewed 2 weeks ago

Would definitely not come back to this hotel again. Had so many complains but none were resolved. I already have written a review before about this hotel on Trip Advisor. It's an honest review. The housekeeping is lazy and poor. They never cleaned the rooms, never changed the bed sheets, the pillow covers, the bathroom would remain stained.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Pratiti M, Thank you for taking the time to review your recent stay at the Homewood Suites Houston Willowbrook Mall. I'm very sorry to hear that our hotel did not meet your expectations. We pride ourselves on delivering an exceptional guest experience, and I'm very sorry that we came up short. I have shared your comments with our housekeeping... More

1 review
5 of 5 stars Reviewed 4 weeks ago

I travel to Houston once a year and this Homewood Suites is always my first selection. The staff is friendly and it is in a great location. The food and the mall in the area are great. I can work out, play basketball, or swim year round. No downsides at all.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Troyh641, Thank you for taking the time to post comments about our hotel and for recognizing our staff! We are looking forward to having you here again! Happy Travels! Elena Atieh More

Houston, United States
1 review
5 of 5 stars Reviewed October 21, 2014

This was a really nice stay. The staff was very nice and checking in was a breeze. The room was beautiful and cozy. Loved the indoor pool. It was very relaxing and perfect for any season. The breakfast was great. Many options from cereal, yogurt, breads, waffles, eggs, hash browns and sausage. We will be back.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear ArneceM, Thank you for taking the time to post comments about our hotel and for recognizing our staff! We are happy that you also liked our breakfast selection! Hopefully, we will see you again soon! Happy Travels! Elena Atieh More

Singapore, Singapore
1 review
4 of 5 stars Reviewed October 16, 2014

I have stayed at this hotel on every trip I have made to Houston, that is several trips each year. The service is excellent ,the room clean and very comfortable. The Hotel is excellent value for money

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear John H, Thank you for giving us a feedback about your stay with us! Thank you for being a loyal guest and choosing our Homewood to be your home away from home when in Houston! We are looking forward to your next stay with us! Best Wishes, Elena Atieh More

Dallas, Texas
1 review
4 of 5 stars Reviewed October 6, 2014

I was a little worried about staying at this hotel, because you never really know what you are going to get with these smaller places and you can't always trust the on-line photos. I have to say we were pleasantly surprised. This Homewood Suites was very nice, very clean and quiet. The AC in our room was turned down before... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Donna P, Thank you for taking the time to post a comment about your stay with us! We are happy that we were able to pleasantly surprise you with our services and amenities! Hopefully, we’ll have you here again soon! Best Regards, Elena Atieh More

Cleveland, United States
1 review
5 of 5 stars Reviewed October 6, 2014

convenient location, excellent service and staff - a great value if your trip takes you to the NW suburbs of Houston. I have stay twice this year for a total of about 12 days and was very happy and comfortable here on both trips. The staff are very friendly and accommodating, and everything is like new. The lobby had been... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear John S H, Thank you for posting a comment about your stay at our Homewood Suites! We are happy that you enjoyed it! We appreciate the recognizing of our staff! Our hotel was recently remodeled to better serve and accommodate our guests! We hope to see you again soon! Happy Travels! Elena Atieh More

Edmonton, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 27, 2014

I Stayed Here For A Week And My Experience Was Very Positive, Friendly Staff, Very Good Morning Breakfast And Evening Dinners, Rooms Are Very Well Kepted, Close To Willowbrook Mall Very Short Walk, I Would Recommend This Hotel To Anyone .

Was this review helpful? Yes
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear MikeWilliam81, Thank you for taking the time to post a comment about your stay with us! We are very happy that you enjoyed it here and we are looking forward to seeing you again soon! Best Wishes, Elena Atieh More

1 review
5 of 5 stars Reviewed September 23, 2014

Would recommend to whomever is looking for a nice place to stay. The staff and the front desk was very helpful, the food was Awesome, also its alot of eating spots around ... the pools were clean nice... the rooms were comfortable, like being at home. all i can say is try it.. Great experience. My kids loved it.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear 175paulam, Thank you for posting a comment about your stay with us! We are happy that you and your family enjoyed it here! Hopefully, we will see you again soon! Happy Travels! Elena Atieh More

Contributor
15 reviews 15 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 15, 2014

Nice hotel. The suites are not so big but nonetheless they are cosy & comfortable. Breakfast is free and that is the good part. Except a few complimentary things which are missing- toothbrush and toothpaste has not been given in the bathroom, internatinal plug in has to be bought (not given by the hotel as complimentary). TV channels are very... More

Was this review helpful? Yes
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Pratiti M, Thank you for reviewing your recent stay at the Homewood Suites Houston Willowbrook Mall. I'm glad you enjoyed our complimentary breakfast and location near the mall and many restaurants. Please accept my apologies that the rest of your stay did not meet your expectations. We appreciate your feedback and will use it to improve our services for... More

Dallas, United States
1 review
5 of 5 stars Reviewed September 3, 2014

I have never experienced beter customer service or a more courteous staff. The rooms were comfortable and the location was great. The indoor pool and free internet added to the value of booking this hotel. All of the amenities in the room made it feel more like an apartment than a hotel. Overall great experience!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Carma H, Thank you for taking the time to post a comment about your stay with us! We also appreciate that you recongnized our staff! We have a good team here and we strive for excellence! We hope to see you soon! Happy Travels! Elena Atieh More

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Additional Information about Homewood Suites by Hilton Houston - Willowbrook Mall

Address: 7655 West FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Houston - Willowbrook Mall 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Houston - Willowbrook Mall Hotel Houston
Homewood Suites Houston
Hilton Houston
Homewood Houston
Houston Homewood Suites
Houston Hilton

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