We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Homewood Suites by Hilton Houston - Willowbrook Mall

#17 of 461 Hotels in Houston
Certificate of Excellence
Hotel deals
Hotel website
7655 West FM 1960, Houston, TX 77070
Offers & Announcements
2X Points Package
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Homewood Suites by Hilton Houston - Willowbrook Mall
Professional photos View all
Browse nearby
Homewood Suites by Hilton Houston - Willowbrook Mall
Write a Review

146 reviews from our community

Traveler rating
    89
    39
    12
    4
    2
See reviews for
45
8
9
74
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (146)
  • Mar-May only
    (33)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (47)
All months
Dallas, Texas
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 1 week ago via mobile

We normally stay at Galleries HS, but I wanted to try a different area, read some reviews and decided to try this one........bad idea. This area is off the chain-horrible, zales in the mall got robbed while I was in town, went to pizza hut and they'd been burglarized recently, per an employee who'd informed me about incident at zales.... More 

Was this review helpful? Yes
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Chelle R, Thank you for your review of the Homewood Suites Houston Willowbrook Mall. Please accept my apologies for the error with your bill. I have shared your feedback with my staff to ensure that a similar situation does not happen again in the future. I hope that you will reconsider and allow us another chance to host you... More 

Spring, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I had a very pleasant stay here. My husband and I will continue to come for weekend getaways. The staff was very helpful and friendly. The complimentary breakfast was much better than most and the fireplace in the room was a very nice tough.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Mississippi, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The front desk staff was most pleasant and helpful. Housekeeping seemed to leave their carts in the way in the hallways and never offered to move them. The indoor pool seemed to have too much chlorine and although there is a smoking floor, I feel that signage pointing out where it is acceptable to smoke outside was lacking. I would... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Houston, Texas
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Everything at this hotel was outstanding, including the staff! Asia, the front desk clerk, had a constant smile on her face and a can-do attitude. She even remembered my name and room number every time she saw me... Very impressive! Lucila and the lady assisting her did a fabulous job on the FREE breakfast. It was always full, fresh, and... More 

Was this review helpful? Yes
San Diego, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 17, 2015

Thank you to the wonderful people at the Homewood Suites at the Willowbrook mall. The staff was very courteous and polite with me and my family when we spent 4 days in the Hotel. The nice lady Asia was very polite and informative, as was Scott and Casey. The manager Robert(?) was an absolute awesome person to have a conversation... More 

Was this review helpful? Yes 1
Tomball, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

We checked in on-line and once we arrived at the hotel they gave us our key and that was that,,,never had problem. Breakfast was very good and the staff that was serving breakfast was very nice. Had lots to choose from from waffles, eggs, sausage, yogurt, toast and anything else you want.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Kansas
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 17, 2015

This hotel worked out very nicely for us. We arrived around 7 PM and of course our room was ready – we had a bedroom with a king sized bed and a separate living/kitchen combination area. There was tons of storage in the bedroom and living room, along with two closets. Both rooms could be cooled as much as we... More 

Was this review helpful? Yes
Montreal, Canada
2 reviews
5 of 5 stars Reviewed February 17, 2015

During my occasional trips to Houston for business purposes I always chose this hotel. I liked it because of the kitchen amenities, the covered -warm- pool and the whirlpool, which after a long day of meetings is the best way to relax. The hotel facilities were old, but I didn't mind. So it was a nice surprise during my last... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed February 11, 2015

Good location, good restaurantes, bars, mall arround the hotel. The hotel should create a living room inside the hotel to those that like to smoke, enjoy a whisky and read a book in a warm place. Some people don't like to smoke but those who like deserve to have a place with quality to do it.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Sergio S, Thank you for posting comments about your stay at the Homewood Suites Houston Willowbrook! We take our guests suggestions seriously and we'll discuss yours with brand management. The industry actually is going away from smoking rooms in general, but we still have a few left in our hotel. Happy travels! Best wishes, Elena Atieh Director of Sales More 

Mechanicsville, United States
1 review
5 of 5 stars Reviewed February 6, 2015

Yes, everything is WONDERFUL!! The staff at the Willowbrook Homewood Suites is beyond measure and unbelievably kind!!! Thank you and the entire staff for making my home away from home for the last 2 weeks the best it could be!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Regina M, It was great having you here at the Homewood Suites Houston Willowbrook Mall! Thank you for taking the time to post comments about your stay with us! We are very happy that we made you feel at home! We hope to see you again soon! Best wishes, Elena Atieh Director of Sales More 

Questions? Get answers from hotel staff and past guests. Ask a question

60 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (12)
Viewed
Room/suite (8)
Viewed
Bathroom (2)
Viewed
View from room (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (48)
Viewed
Hotel & grounds (18)
Viewed
Bathroom (4)
Viewed
Room/suite (12)
Viewed
Dining (5)
Viewed
Pool/beach area (1)
Viewed
Family/play areas (1)
Viewed
Business center/function rooms (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question