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Homewood Suites by Hilton Houston - Willowbrook Mall

#15 of 468 Hotels in Houston
Certificate of Excellence
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7655 West FM 1960, Houston, TX 77070
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Homewood Suites by Hilton Houston - Willowbrook Mall
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Homewood Suites by Hilton Houston - Willowbrook Mall
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153 reviews from our community

Traveler rating
    95
    40
    12
    4
    2
See reviews for
45
10
9
79
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond TX, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very Clean, Great staff, Good Location, Good security, Mall nearby, Many restaurants close by. A very good Hotel to stay at. Very good breakfast, very good shopping near by. Good location. Great amenities. We will stay there again.

Review collected in partnership with Homewood Suites by Hilton

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Houston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I absolutely enjoyed my stay at the hotel with my significant other and I will definitely be back to the hotel to stay and will also bring our kids along the next time since the hotel is kid friendly and also gives you your own privacy area to be alone as well. So I enjoyed the stay.

Review collected in partnership with Homewood Suites by Hilton

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Palm Bay, Florida
Contributor
16 reviews 16 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for 14 days and can easily say that this is one of the best hotels I've ever stayed in. Casey and Scott at the front desk were so helpful, they went out of their way to make sure my stay was great. The rooms are very nice. They have a good hot breakfast in the morning. Monday... More 

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Kenner, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Breakfast wasn't impressive but the dinners were surprisingly good! The staff is amazing and nice. The man at the front desk with the beard and bald head should be promoted and given a raise, he was more than helpful and extremely nice!

Review collected in partnership with Homewood Suites by Hilton

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Milano, Texas
Contributor
17 reviews 17 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First, this hotel is great. You do pay a little more but as always you get what you pay for!! Staff was kind and attentive. Everything was clean and fresh. The outside space - large covered patio - is surprisingly peaceful since it is close to a busy street. Many good restaurants and a mall within walking distance. Don't hesitate... More 

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Besancon, France
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The situation of the hotel is really good. Close to the Highway, in front of a mall and a lot of restaurants around. The hotel is clean and well equiped with swimming pool and fitness area. The room are really big.

Review collected in partnership with Homewood Suites by Hilton

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Dallas, Texas
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 5 weeks ago

We normally stay at Galleries HS, but I wanted to try a different area, read some reviews and decided to try this one........bad idea. This area is off the chain-horrible, zales in the mall got robbed while I was in town, went to pizza hut and they'd been burglarized recently, per an employee who'd informed me about incident at zales.... More 

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TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Chelle R, Thank you for your review of the Homewood Suites Houston Willowbrook Mall. Please accept my apologies for the error with your bill. I have shared your feedback with my staff to ensure that a similar situation does not happen again in the future. I hope that you will reconsider and allow us another chance to host you... More 

Spring, United States
1 review
5 of 5 stars Reviewed March 3, 2015

I had a very pleasant stay here. My husband and I will continue to come for weekend getaways. The staff was very helpful and friendly. The complimentary breakfast was much better than most and the fireplace in the room was a very nice tough.

Review collected in partnership with Homewood Suites by Hilton

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Mississippi, United States
1 review
4 of 5 stars Reviewed February 23, 2015

The front desk staff was most pleasant and helpful. Housekeeping seemed to leave their carts in the way in the hallways and never offered to move them. The indoor pool seemed to have too much chlorine and although there is a smoking floor, I feel that signage pointing out where it is acceptable to smoke outside was lacking. I would... More 

Review collected in partnership with Homewood Suites by Hilton

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Houston, Texas
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 22, 2015

Everything at this hotel was outstanding, including the staff! Asia, the front desk clerk, had a constant smile on her face and a can-do attitude. She even remembered my name and room number every time she saw me... Very impressive! Lucila and the lady assisting her did a fabulous job on the FREE breakfast. It was always full, fresh, and... More 

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