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Homewood Suites by Hilton Houston - Willowbrook Mall

3.0 of 5 7655 West FM 1960, Houston, TX 77070
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Certificate of Excellence 2014
Homewood Suites by Hilton Houston - Willowbrook Mall
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Homewood Suites by Hilton Houston - Willowbrook Mall
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144 reviews from our community

Traveler rating
    88
    39
    12
    3
    2
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44
7
9
74
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mississippi, United States
1 review
4 of 5 stars Reviewed 1 week ago

The front desk staff was most pleasant and helpful. Housekeeping seemed to leave their carts in the way in the hallways and never offered to move them. The indoor pool seemed to have too much chlorine and although there is a smoking floor, I feel that signage pointing out where it is acceptable to smoke outside was lacking. I would... More 

Review collected in partnership with Homewood Suites by Hilton

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Houston, Texas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything at this hotel was outstanding, including the staff! Asia, the front desk clerk, had a constant smile on her face and a can-do attitude. She even remembered my name and room number every time she saw me... Very impressive! Lucila and the lady assisting her did a fabulous job on the FREE breakfast. It was always full, fresh, and... More 

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San Diego, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Thank you to the wonderful people at the Homewood Suites at the Willowbrook mall. The staff was very courteous and polite with me and my family when we spent 4 days in the Hotel. The nice lady Asia was very polite and informative, as was Scott and Casey. The manager Robert(?) was an absolute awesome person to have a conversation... More 

Was this review helpful? Yes 1
Tomball, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We checked in on-line and once we arrived at the hotel they gave us our key and that was that,,,never had problem. Breakfast was very good and the staff that was serving breakfast was very nice. Had lots to choose from from waffles, eggs, sausage, yogurt, toast and anything else you want.

Review collected in partnership with Homewood Suites by Hilton

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Kansas
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel worked out very nicely for us. We arrived around 7 PM and of course our room was ready – we had a bedroom with a king sized bed and a separate living/kitchen combination area. There was tons of storage in the bedroom and living room, along with two closets. Both rooms could be cooled as much as we... More 

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Montreal, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

During my occasional trips to Houston for business purposes I always chose this hotel. I liked it because of the kitchen amenities, the covered -warm- pool and the whirlpool, which after a long day of meetings is the best way to relax. The hotel facilities were old, but I didn't mind. So it was a nice surprise during my last... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago

Good location, good restaurantes, bars, mall arround the hotel. The hotel should create a living room inside the hotel to those that like to smoke, enjoy a whisky and read a book in a warm place. Some people don't like to smoke but those who like deserve to have a place with quality to do it.

Review collected in partnership with Homewood Suites by Hilton

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TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Sergio S, Thank you for posting comments about your stay at the Homewood Suites Houston Willowbrook! We take our guests suggestions seriously and we'll discuss yours with brand management. The industry actually is going away from smoking rooms in general, but we still have a few left in our hotel. Happy travels! Best wishes, Elena Atieh Director of Sales More 

Mechanicsville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Yes, everything is WONDERFUL!! The staff at the Willowbrook Homewood Suites is beyond measure and unbelievably kind!!! Thank you and the entire staff for making my home away from home for the last 2 weeks the best it could be!

Review collected in partnership with Homewood Suites by Hilton

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TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Regina M, It was great having you here at the Homewood Suites Houston Willowbrook Mall! Thank you for taking the time to post comments about your stay with us! We are very happy that we made you feel at home! We hope to see you again soon! Best wishes, Elena Atieh Director of Sales More 

Hobbs, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed four nights and didn't want to leave! This hotel was very clean and the staff was excellent. We didn't try the breakfast or dinner due to the fact we we're on the run meeting family. Anytime I'm in the Houston area this will always be where I'll stay.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Phyllis M, Thank you for posting comments about your stay with us! We are extremely happy that you enjoyed it and didn't want to leave! Thank you for recognizing our team! We can't wait to have you here at the Homewood Suites Houston Willowbrook Mall again! Best wishes, Elena Atieh Director of Sales More 

Providence, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed January 17, 2015

I chose this Homewood at the Willowbrook Mall as it was centrally located for all of my business appointments over three days. There wasn't anything that I did not like! The staff was very friendly and helpful across the board. Room was very clean and pleasant and quiet. After a long day running around the city of Houston on appointments,... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Louis T, Thank you for taking the time to comment on your stay at the Homewood Suites Houston Willowbrook Mall! We are very happy that you enjoyed it here! Also, thank you for recognizing our team! We have a great team and we all take pride in what we do! Happy travels! Best wishes, Elena Atieh Director of Sales More 

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Additional Information about Homewood Suites by Hilton Houston - Willowbrook Mall

Address: 7655 West FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Houston - Willowbrook Mall 3*
Number of rooms: 72
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Also Known As:
Homewood Suites By Hilton Houston - Willowbrook Mall Hotel Houston
Homewood Suites Houston
Homewood Houston
Hilton Houston
Houston Homewood Suites
Houston Hilton
Hotel Style:
#6 Family Hotel in Houston
#22 Business Hotel in Houston

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