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Homewood Suites by Hilton Houston - Willowbrook Mall

3.0 of 5 7655 West FM 1960, Houston, TX 77070
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Certificate of Excellence 2014
Homewood Suites by Hilton Houston - Willowbrook Mall
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Homewood Suites by Hilton Houston - Willowbrook Mall
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135 reviews from our community

Traveler rating
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    12
    3
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40
5
9
71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Providence, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

I chose this Homewood at the Willowbrook Mall as it was centrally located for all of my business appointments over three days. There wasn't anything that I did not like! The staff was very friendly and helpful across the board. Room was very clean and pleasant and quiet. After a long day running around the city of Houston on appointments,... More 

Review collected in partnership with Homewood Suites by Hilton

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Monterrey, Mexico
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Is a regular homewood suites with very friendly staff. I'm a frequent client of this chain and I would say that this one is a predictable one. I stayed on holidays so I think that's the reason why cleanliness of the room wasn't as good as usual.

Review collected in partnership with Homewood Suites by Hilton

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TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear REINGENIERO, Thank you so much for taking the time to review your stay at the Homewood Suites Houston Willowbrook Mall. We also appreciate it that you recognized our friendly staff! I am terribly sorry that your experience at our hotel was disappointing. We are reviewing your comments with the housekeeping department to ensure any deficiencies are corrected. On behalf... More 

Senior Contributor
26 reviews 26 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband, baby and I stayed for 5 days while I was working nearby. The friendly and helpful staff brightened EVERY interaction. The entire hotel is recently renovated. The suites are rather small but the layout works well and great furniture. The pool is indoor and very nice and clean. Morning breakfasts and also weekday dinners were decent and free.

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TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Jessellessica, Thank you for staying here at the Homewood Suites Houston Willowbrook Mall and for posting comments about our hotel! We also appreciate that you recognized our team for their exceptional service! We are looking forward to having you and your family here again! Happy travels! Best wishes, Elena Atieh Director of Sales More 

Bad Blankenburg, Germany
Contributor
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was there for a Business trip for one week and I was very happy with this Location. The rooms are big and I like all arround! Will come back. The Reception is very friendly and the area arround Hotel is very Full of good places for having Dinner.

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TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Torsten H, Thank you for taking the time to comment on your recent stay at our Homewood Suites Houston Willowbrook Mall! We love having you here and we are looking forward to your next stay with us! Happy travels! Best wishes, Elena Atieh Director of Sales More 

Baltimore, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We rented a suite since we were traveling as a family of four with my sister also. When we arrived, they had a crib in our room, ready to go. Along with the crib, there was a little pack of baby soap, similar to the one adults receive. That was a nice touch. All the staff was very helpful and... More 

Review collected in partnership with Homewood Suites by Hilton

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TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Tim, Thank you for selecting our Homewood Suites to be your preferred hotel in Houston! We love having you and your family here! We are looking forward to your next trip to our area! Happy travels! Best wishes, Elena Atieh Director of Sales More 

Converse, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is a comfortable hotel. Room set up is really nice and clean. I loved the fact that I could walk across the street to the mall. I would definitely stay again. The only con would be that the breakfast area is a little tight.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Heidi, Thank you for staying with us and for taking the time to post comments about the Homewood Suites Houston Willowbrook Mall! We are happy that you liked it here! I'll be sure to pass along your breakfast area comments to the attention of our corporate office. We truly appreciate all feedback we get from our guests! We are... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Due to unfortunate circumstance our family needed to spend Christmas eve at a hotel. I chose homewood because of a previous positive experience and the large living areas and kitchens in the rooms. This was a perfect area to spend christmas eve, especially by the fireplace!We received complimentary chocolates on Christmas eve! Our room did not have a view out... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear EmilysS4308YM, Thank you for reviewing the Homewood Suites Houston Willowbrook Mall and for choosing to stay with us! We love getting feedback from our guests and take every suggestion into consideration! The waffle maker is an available option, but it is one of our rotational breakfast items. We hope that we will see you again soon! Happy travels! Best... More 

Austin, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We almost always stay here when visiting my in-laws in Houston. Although this hotel isn't what I would call inexpensive, it isn't terribly expensive either and the value proposition is excellent. The location is convenient, the breakfast is good, the pool and hot tub are lovely, internet connectivity is good, and the staff is always very welcoming and especially kind... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Elizabeth M, Thank you for selecting our Homewood Suites Houston Willowbrook Mall while you were in Houston! We appreciate you taking the time to post comments about your stay with us! Hopefully, we will see you and your family again soon! Happy travels! Best wishes, Elena Atieh Director of Sales More 

Leander, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Close proximity to mall. 1st night review: 2 bedroom suite non smoking was very clean, comfortable and felt like home away from home. Fireplace was Awesome! Front office staff was very accommodating. 2nd day, we changed rooms, experience was completely opposite and so bad, we checked out within 30 minutes.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Tiffany W, Thank you for taking the time to review the Homewood Suites Houston Willowbrook Mall. I'm glad that you enjoyed your two bedroom suite and found it to be so clean and comfortable you decided to extend your stay with us. Unfortunately, by the time you notified us of your decision, we only had one two bedroom suite... More 

Melbourne
2 reviews
4 of 5 stars Reviewed December 17, 2014

Staying at a "suite" was much nicer than a hotel room, however the breakfast food is hit and miss, but this may be a reflection on the American standard of food. Would be nice to have a bar for the evening.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Acevans, Thank you for choosing the Homewood Suites Houston Willowbrook Mall and posting comments about your stay! We love to hear suggestions from our guests, as it helps us get better at delivering exceptional service! As part of the Homewood brand, we provide different breakfast options each morning and some of them have a local flavor. We also provide... More 

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Additional Information about Homewood Suites by Hilton Houston - Willowbrook Mall

Address: 7655 West FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Houston - Willowbrook Mall 3*
Number of rooms: 72
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Also Known As:
Homewood Suites By Hilton Houston - Willowbrook Mall Hotel Houston
Homewood Suites Houston
Hilton Houston
Homewood Houston
Houston Homewood Suites
Houston Hilton
Hotel Style:
#8 Family Hotel in Houston
#29 Business Hotel in Houston

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