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Homewood Suites by Hilton Houston - Willowbrook Mall

#16 of 469 Hotels in Houston
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7655 West FM 1960, Houston, TX 77070
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Homewood Suites by Hilton Houston - Willowbrook Mall
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164 Reviews from our TripAdvisor Community

Traveler rating
    102
    43
    13
    4
    2
See reviews for
49
10
10
82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
  • All months
    (164)
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    (51)
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    (31)
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    (35)
  • Dec-Feb only
    (47)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

We arrived at the hotel at night. We were greeted by Crystal with a smile. Our hotel experience was Excellent and we received exceptional service. My children and grandchildren enjoyed the pool area which was well maintained and provided towels. The staff was always helpful, courteous and professional. Meals are hot, tasty, and inviting. My son enjoyed the fitness and... More 

Review collected in partnership with Homewood Suites by Hilton

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Iota
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very convenient to the mall, shopping and restaurants. Many are walking distance. My family and I were very comfortable here. We were headed to the Woodlands and this hotel is not very far away. We really enjoyed our stay

Review collected in partnership with Homewood Suites by Hilton

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TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Kittykatz65, Thank you for taking the time to post a comment about your stay with us! We are very happy that you and your family enjoyed it here! We hope to see you soon! Happy Travels! Kind thanks, Elena A. Director of Sales More 

Cypress, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great Place to stay especially for lengthier stays. Great comfort in having a fridge and separate living space from the bedroom space. Additional amenities like basketball, indoor pool for weather are good for family environment and right next to the mall for shopping.

Review collected in partnership with Homewood Suites by Hilton

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TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Von W P, Thank you for taking the time to comment on your recent stay with us! We are looking forward to your next stay here at the Homewood Suites Houston Willowbrook Mall! Kind thanks, Elena A. Director of Sales More 

Little Elm, TX, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We had to go to Houston for our son's basketball tournament and the host hotel did not have accommodations that fit our family. We are a family of 6 and needed a suite with enough room and bedding for us to be comfortable. The Homewood Suites Houston-Willowbrook Mall was the perfect solution for us. The suites were nice and clean(looked... More 

Review collected in partnership with Homewood Suites by Hilton

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TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Shaunda J, Thank you for your posting! We are happy that you and your family had a comfortable stay here at the Homewood Suites Houston Willowbrook Mall! Hopefully, we will see you here again soon! Warm thanks, Elena A. Director of Sales More 

Örebro, Sweden
1 review
5 of 5 stars Reviewed 3 weeks ago

As with most Homewood Suites I have stayed at, this hotel offer the feeling of being home while travelling. It's a relaxed atmosphere, and you really feel as you can come and go as you please. The breakfast was good, the scrambled eggs were excellent for being a complimentary breakfast. I was missing the bacon though. Unfortunately the pool was... More 

Review collected in partnership with Homewood Suites by Hilton

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TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Marcus B, Thank you for your comments on your stay with us! We take all guest feedback into consideration, so we can keep striving for excellent customer service! We hope to see you here, at the Homewood Suites Houston Willowbrook Mall, again soon! Kind thanks, Elena A. Director of Sales More 

Louisiana
Top Contributor
95 reviews 95 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Was there yesterday for some afternoon interviews. Asia was extremely assisting and hospitable to ensure our visit was great. I had reservations but something came up and had to get back home so i didnt get to see the rooms. However the lobby is great, 2 tvs, some snack bar to purchase, and much like home. Nice job. Lots of... More 

Was this review helpful? Yes
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Jthwrh, Thank you for taking the time to review the Homewood Suites Houston Willowbrook Mall. I'm pleased that Asia provided you with exceptional service and that you enjoyed our lobby and convenient location. We always strive for a five star experience, so I'm saddened that we came up short. If you have any further feedback that would assist us... More 

Mansfield, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Newly remodeled. Stayed in a 2 bedroom suite, everything worked great. Front staff is very nice and breakfast, while not made to order is very adequate for a quick bite. We come every year to this same location and definately will continue to do so.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Mary Ann H, Thank you for posting comments about your recent stay at the Homewood Suites Houston Willowbrook Mall! We appreciate your loyalty and we can't wait to see you here again! Kind thanks, Elena A. Director of Sales More 

Duncanville, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Very clean and air conditioned rooms. Sound quality in the rooms very good. Comfortable and spacious. I have never been disapointed at a Homewood Suites property, and the Homewood property at Willobrook Mall was no exception. Very convenient to everything in North Houston. It took only minutes to get to the Crawfish Festival in Spring Texas. Also only 25 minutes... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Jose M, Thank you for taking the time to comment on your recent stay at the Homewood Suites Houston Willowbrook Mall! We are extremely happy that you enjoyed your stay! Hopefully, we will see you here again soon! Warm thanks, Elena A. Director of Sales More 

Liberty Hill, United States
2 reviews
5 of 5 stars Reviewed April 22, 2015

This hotel is truly a home away from home with the staff, whether is was management or housekeeping of front desk staff they truly make you feel at home AND the breakfast was like non other that I had ever had at a hotel... absolutely fabulous thanks everyone who made my stay so welcoming

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Christine H, Thank you for taking the time to post comments about your stay at the Homewood Suites Houston Willowbrook Mall! We have a great team here and we love to be your home away from home! Warm thanks, Elena A. Director of Sales More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 21, 2015

Our stay was very enjoyable and lived up to my past experiences with the Homewood Suites brand. The property has been recently remodeled. We chose the 2 BR suite, which ran $250 a night and had plenty of room for 2 friends/coworkers traveling together.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear AnnetteMemphis_tn, Thank you for your comments! We offer many value added amenities and strive to deliver exceptional service! Happy Travels! Kind thanks, Elena A. Director of Sales More 

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