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Homewood Suites by Hilton Houston - Willowbrook Mall

#16 of 469 Hotels in Houston
Certificate of Excellence
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7655 West FM 1960, Houston, TX 77070
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Homewood Suites by Hilton Houston - Willowbrook Mall
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170 Reviews from our TripAdvisor Community

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Traveler rating
    105
    45
    14
    4
    2
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51
10
10
86
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Falkirk, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

The reception staff were friendly and helpful and provided an excellent service. The hotel is in a great location next to Willowbrook Mall and also there are restaurants close to the hotel. I would definitely stay at the Homewood Suites again.

Review collected in partnership with Homewood Suites by Hilton

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Westlake, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This place was wonderful. We had an infant and asked for a crib. It was there when we arrived along with a little bath set for infants including soap and lotion for my little one. Great with my kids. Indoor pool was awesome. Breakfast and dinner were provided and were delicious. My little family was allowed to wait in the... More 

Review collected in partnership with Homewood Suites by Hilton

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Ploiesti, Romania
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything as stated in my review of May 2014, nothing much changed. This time I shared an apartment with a friend: two bedrooms, each with its own bathroom, and an adjoining living-room - excellent arrangement to share the costs on the expensive week of OTC. This time I felt the AC machine made a lot of noise and it took... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First the Good: The hotel looks cleans. It is greatly located in the parking lot of the Willowbrook Mall with tons of excellent stores around. Breakfast was really nice, we arrived early. And Scott gave us excellent customer service. Scott went over and beyond! I was in town (June 2015) for a graduation. We booked 4 rooms. I went into... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Nancy C, Thank you for taking the time to review your stay at the Homewood Suites Houston Willowbrook Mall. I'm sorry for the negative experience you had at our hotel. I'm also sorry we didn't have any more rooms available and that you weren't satisfied with our resolution of refunding your stay. Please know, that our pest company did... More 

PLAINFIELD,IL, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

we were so happy with the amenities and how professional the staff was. they were all so willing to assist us in any needs. lastly could not believe how great the complimentary breakfast and dinner was. will surely return to this hotel again.

Review collected in partnership with Homewood Suites by Hilton

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1 review
5 of 5 stars Reviewed 4 weeks ago

We arrived at the hotel at night. We were greeted by Crystal with a smile. Our hotel experience was Excellent and we received exceptional service. My children and grandchildren enjoyed the pool area which was well maintained and provided towels. The staff was always helpful, courteous and professional. Meals are hot, tasty, and inviting. My son enjoyed the fitness and... More 

Review collected in partnership with Homewood Suites by Hilton

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Iota
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 21, 2015

Very convenient to the mall, shopping and restaurants. Many are walking distance. My family and I were very comfortable here. We were headed to the Woodlands and this hotel is not very far away. We really enjoyed our stay

Review collected in partnership with Homewood Suites by Hilton

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TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Kittykatz65, Thank you for taking the time to post a comment about your stay with us! We are very happy that you and your family enjoyed it here! We hope to see you soon! Happy Travels! Kind thanks, Elena A. Director of Sales More 

Cypress, United States
1 review
5 of 5 stars Reviewed May 19, 2015

Great Place to stay especially for lengthier stays. Great comfort in having a fridge and separate living space from the bedroom space. Additional amenities like basketball, indoor pool for weather are good for family environment and right next to the mall for shopping.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Von W P, Thank you for taking the time to comment on your recent stay with us! We are looking forward to your next stay here at the Homewood Suites Houston Willowbrook Mall! Kind thanks, Elena A. Director of Sales More 

Little Elm, TX, United States
2 reviews
5 of 5 stars Reviewed May 18, 2015

We had to go to Houston for our son's basketball tournament and the host hotel did not have accommodations that fit our family. We are a family of 6 and needed a suite with enough room and bedding for us to be comfortable. The Homewood Suites Houston-Willowbrook Mall was the perfect solution for us. The suites were nice and clean(looked... More 

Review collected in partnership with Homewood Suites by Hilton

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TMIHospitality, Manager at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Shaunda J, Thank you for your posting! We are happy that you and your family had a comfortable stay here at the Homewood Suites Houston Willowbrook Mall! Hopefully, we will see you here again soon! Warm thanks, Elena A. Director of Sales More 

Örebro, Sweden
1 review
5 of 5 stars Reviewed May 11, 2015

As with most Homewood Suites I have stayed at, this hotel offer the feeling of being home while travelling. It's a relaxed atmosphere, and you really feel as you can come and go as you please. The breakfast was good, the scrambled eggs were excellent for being a complimentary breakfast. I was missing the bacon though. Unfortunately the pool was... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review

Dear Marcus B, Thank you for your comments on your stay with us! We take all guest feedback into consideration, so we can keep striving for excellent customer service! We hope to see you here, at the Homewood Suites Houston Willowbrook Mall, again soon! Kind thanks, Elena A. Director of Sales More 

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