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Holiday Inn Express Houston-Downtown Convention Center

#134 of 468 Hotels in Houston
Certificate of Excellence
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1810 Bell Street, Houston, TX 77003
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Holiday Inn Express Houston-Downtown Convention Center
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Holiday Inn Express Houston-Downtown Convention Center
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180 reviews from our community

Traveler rating
    52
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    13
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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College Station, Texas
2 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed one night at the holiday inn for a concert that was at BBVA stadium. The hotel was within walking distance to the stadium, along with the Toyota Center, Convention Center, and Minute Maid Park. The hotel staff were all wonderful. They gave us a map and showed us the best ways to get to the stadium. They provided... More 

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Blair, Oklahoma
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

I gave my wife tickets to Bette Middler for her birthday and booked a room here due to the close proximity to the Toyota center. She is in a wheelchair so asked for a handicap room. We got to the room a little late due to weather and traffic on the way to Houston. Check in super-fast, I went up... More 

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North Texas
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

All the usual benchmarks of excellence I expect from HIX, but I'll just say the front desk customer service was outstanding. We got there late on a Friday night stay. No parking spaces. Front desk man took me out back and moved his own vehicle so that I can have his spot. Next morning when we checked out, the woman... More 

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Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

This hotel is the perfect spot for all the events in the area. I had called earlier that week on a late Tuesday night asking if we could possibly have an early check in. The guy on duty asked me what time I would like. I said around 12:30pm or 1. He said ok. We got a late start the... More 

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Ines G, Guest Services Manager at Holiday Inn Express Houston-Downtown Convention Center, responded to this review

Dear Traveller 14234: Please accept my sincere apologies for the terrible misunderstanding. We are more than happy to provide early check-in to our guests only if the room is available and we will know this in the morning, because we depend on the rooms sold for the previous night. In regards to our cash policy I want to inform that... More 

Allentown, Pennsylvania
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here recently on a business trip. the hotel was easy to find. The front desk was very helpful at check in. I received a free upgrade and had a quiet room on the third floor. There is no hotel restaurant but there are restaurants in walking distance and the are seemed safe and I had no issues. Free... More 

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London, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

WHEN: April 2015 for one night HOW MUCH: I paid £120 as I booked at short notice GETTING THERE: I took the super shuttle from IAH airport for $24, does take around an hour as its a shared cab so others to pick up and drop off. Its slightly out of downtown and the surroundings bit desolate but its only... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston-Downtown Convention Center, responded to this review

Dear ant b, Thank you for taking the time to write us a review regarding your recent stay. It is very pleasing to know that you were checked in smoothly. I am also happy that you noticed the cleanliness of the bathroom. On the other hand, please accept our sincere apologies for falling short of your expectations on some aspects... More 

Parker, Colorado
Contributor
18 reviews 18 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is right near the freeway so you always hear traffic. The staff was nice and accommodating and helped me get a quieter room. The hotel is about across the street from the convention center and Toyota Center, so to catch a game or go to a convention, it's really easy...however, to get downtown, it's about a one mile... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston-Downtown Convention Center, responded to this review

Dear JST300, Thank you for taking the time to review our property. It is our pleasure to hear that you were satisfied with your overall stay with us. Our hotel is committed to providing our guests with the highest quality services and facilities. We are sorry about the traffic noise and the challenges you experienced getting around. Please accept our... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

We stayed the night at this hotel to see the Astros game. Our Friends we were with booked two rooms in his name. We didnt get to bed until midnight. At 230am we were awoke with water dripping from the room upstairs that had already flooded our bathroom. We called the desk and was moved down the hall. This was... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston-Downtown Convention Center, responded to this review

Dear DTGT57, Thank you for writing a review on your recent stay with us. We are very sorry you did not experience an exemplary hotel stay with regard to the bathroom condition. We have sent you a private message in an effort to discuss your concerns further and the opportunity to restore your faith in our hotel. Sincerely, Dianne L.... More 

1 review
3 of 5 stars Reviewed April 19, 2015

We rolled in around 3 am to a very frazzled night clerk. The weather had created issues with travelers. After waiting for what seemed a long time he checked us in quickly as I had continued to call to tell them we would be late. Room smelled very strong of mildew but other than that ac worked great, room clean,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston-Downtown Convention Center, responded to this review

Dear Kelly G, Thank you for taking the time to post your comments. We are glad to hear you found the room clean and the beds comfortable. However, we regret letting you down on some aspects of your stay. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly... More 

Oklahoma City, Oklahoma
Top Contributor
75 reviews 75 reviews
16 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed April 16, 2015

Located within blocks (easy walking distance) of the Toyota Center, Minute Maid Field, Houston Convention Center and the Houston Center. The staff was very helpful and friendly. Our check in was quick and they even gave us suggestions for dinner that evening. Our room was clean and neat and the bedding was very comfortable. The hotel is right beside the... More 

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