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Quality Inn & Suites West Chase

2.5 of 5
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2930 West Sam Houston Parkway South, Houston, TX 77042
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1 room 1 guest
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Quality Inn & Suites West Chase
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42 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

The rooms are really a lot nicer then I thought. The staff here is nice but the young man a the front desk...Willo is his name I believe was extremely nice and quick with the checking in process. Every time I stay here he always very helpful. The parking is good also and it's a great Japanese restaurant right next... More 

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Hockessin, Delaware
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The lobby and reception are nice. The front staff was very quick in checking in that is very imporatant to business travellers. The rooms are fair and clean but a little bit of a strange smell most likely from the AC. The breakfast bar was good and had a pretty good selection everyday.

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Quality Inn S, Manager at Quality Inn & Suites West Chase, responded to this review

Thank you so much for your kind words. Our team will be pleased to hear that you enjoyed your stay with us. It is our goal to ensure our guest receive prompt service and a comfortable stay while visiting us. We want to thank you for choosing us and we certainly hope to see you with us next time you... More 

Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 30, 2015

Let's be frank and keep expectations low. You're not heading to a 4 starts hotel. The receptionist is always kind and the rooms are cleaned in a proper way. Pros: clean, cheap, free parking/wifi and nice staff. Cons: no room service, no maintenance team available, carpets too old.

Was this review helpful? Yes
Quality Inn S, Manager at Quality Inn & Suites West Chase, responded to this review

Thank you so much for your review on our hotel. We are so pleased to hear that you enjoyed your stay with us. We have recently undergone some minor renovations so we certainly hope to see you back with us on your next trip through Houston. Thank you so much for choosing to stay with us. More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 14, 2015

I have been a road warrior for the past thirty years. The room provided had a filthy bathroom floor. I notified the front desk immediately. I received an apology but no action. The next day, after room cleaning the bathroom floor was still filthy. The room did not have shampoo, the breakfast coffee did not have any half & half... More 

Was this review helpful? Yes 1
Quality Inn S, Manager at Quality Inn & Suites West Chase, responded to this review

Thank you so much for your review on our hotel. We want to start off by sincerely apologizing for the concerns you expressed regarding your room conditions. It is our goal to consistently provided a clean and welcoming environment to all of our guest and it seems as though we dropped the ball. We want to assure you that we... More 

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Dallas, Texas
Level Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed February 27, 2015

I've stayed here several times in the past, but it's been awhile. I think the ownership has changed because the maintenance is missing in action. This room is showing serious wear. The bathroom vanity is horribly stained and "beaten up". The walls are scared, with missing paint. The toilet doesn't flush. Half the lights don't work; burned out bulbs. The... More 

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Quality Inn S, Manager at Quality Inn & Suites West Chase, responded to this review

Thank you for taking the time to leave a review. We would like to apologize that this stay experience was anything less than expected. Your feedback is treated as an opportunity to improve the standards of service and overall accommodations that are offered to our guests. Thank you for bringing your concerns to our attention. We are in process of... More 

French Settlement, La
2 reviews
1 of 5 stars Reviewed February 22, 2015

if they were giving rooms away I would rather pay to stay somewhere else. It smelled bad the free breakfast was not worth the price and they couldn't even give us a reciept when we checked out. quality is a poor description of this hotel unless you mean BAD quality,

Was this review helpful? Yes
Quality Inn S, Manager at Quality Inn & Suites West Chase, responded to this review

Thank you for taking the time to review your recent stay and for bringing your concerns to our attention. I am so sorry your experience was not up to your expectations. The hotel staff has been notified of your comments so we can make the necessary corrections moving forward. We are in the process of renovations and are expecting to... More 

SoCal
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 27, 2015

Had a room on the 4th floor, right by the center/elevator area. Wifi was unusable on any of my devices. No batteries in TV remote, few accessible outlets for charging. Coffee in the lobby was cold. Just don't seem to be trying very hard here.

Was this review helpful? Yes
Quality Inn S, Front Office Manager at Quality Inn & Suites West Chase, responded to this review

We sincerely apologize for you unpleasant stay, if you spoke to the staff regarding your concerns and nothing was done, please speak to me directly and I will make the changes to best accommodate your needs. If you decide to stay with us again. Thank you for taking the time to fill out a review, we appreciate the feedback and... More 

Kenosha, Wisconsin
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed October 4, 2014

For the most part the hotel is quiet and the rooms are comfortable. I stayed here on business for 4 days. The bad aspects: 1. The breakfast is terrible. I can understand why it's free. 2. If you need extra towels be prepared to be asked some questions by the hotel staff. 3. The front desk staff is rarely present... More 

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Quality Inn S, Front Office Manager at Quality Inn & Suites West Chase, responded to this review

We sincerely apologize for your unpleasant stay and thank you for taking the time to fill out a review, we appreciate the feedback and the hotel staff has been informed and we will make sure to make the appropriate changes. We are in process of renovating and we are expecting to complete by May 2015-Laura More 

Gibsland, Louisiana
1 review
5 of 5 stars Reviewed September 11, 2014

I am a travel agent and my church group and I came in on a Saturday. When we arrived, the staff was very friendly and had us checked in very quickly. The front desk even called my room to make sure everything was fine and up to my standards. Everything was great! The security guard was very helpful to us... More 

Was this review helpful? Yes
Quality Inn S, Manager at Quality Inn & Suites West Chase, responded to this review

Thank you so much for your kind words. We certainly hope you have been back to visit with us or will be planning another trip out here soon. We have made some improvements to our rooms to ensure that our guest are in a comfortable and welcoming environment. Thank you so much for choosing to stay with us. More 

Dallas
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed August 20, 2014

If it wasn't for hotwire secret hotel deals, I wouldn't spend a dime here. From the past, Quality Inn is a good hotel chain, but this one particular location needs some help. At check in, the female (didn't know her name because she wasn't wearing a name tag) told us that the system was down and made us wait 30... More 

Was this review helpful? Yes 2
Quality Inn S, Manager at Quality Inn & Suites West Chase, responded to this review

We sincerely apologize for your unpleasant stay, if you spoke to the staff regarding your concerns and nothing was done, please speak to me directly and I will make the changes to best accommodate your needs, if you decide to stay with us again. I thank you for taking the time to fill out a review, we appreciate the feedback... More 

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