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Quality Inn & Suites Houston

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12439 Northwest Freeway, Hwy 290, Houston, TX 77092
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Quality Inn & Suites Houston
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22 Reviews from our TripAdvisor Community

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Rio de Janeiro, RJ
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed December 4, 2015 via mobile

Don't like writing reviews like that but my stay was terrible, awful, no qualifications to describe. Old furniture, everything smells like cigarette. Actually I don't know they would fine someone who smoked in the room since everything smeels like old and cigarette. One day the fire alarm started just in the middle of night. I did request reicipt by the... More 

Helpful?
1 Thank Orlando M
1 review
3 of 5 stars Reviewed October 21, 2015

Room looked clean, wi-fi is super slow. Found a roach crawling across the floor, that made me nervous ! Bath room looked very clean, vending machine on 3rd floor was empty. The washer and dryer for laundry is old and slow.

Helpful?
Thank chris m
Dallas, Texas, Usa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 16, 2015

I stayed at this hotel 9/11/15-9/13/15. I was very pleased with my stay. Stephanie the front desk agent is a jewel and gave me very good customer service. The room was spacious, very clean, and the beds were comfy. The standard room comes equipped with a mini fridge, and coffee maker. A microwave is in the lobby for your use.... More 

Helpful?
Thank lonestargirl3622
Nashville, Tennessee, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 26, 2015

The room was quite spacious, the staff went above and beyond to accommodate us. Breakfast ends at 9:00, we over slept and the staff members graciously allowed us to take our time and eat breakfast before they had to clean the breakfast area. The pool was a little on the small side, but typical of a hotel size pool with... More 

Helpful?
Thank Mandy S
Greenville, Ohio
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 21, 2015

This hotel is located in N.W. Houston, easy access to Highway 290 - great if your traveling onto College Stn/Bryan, TX area. This hotel had one of the cleanest rooms that I have ever stayed in !! Courteous staff - from housekeeping, front desk & maintenance.

Helpful?
Thank norrisema
Austin
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 3, 2014

First off, this location used to be a Holiday Inn up to around one year ago. The layout and decor of the rooms are in synch with what you'd expect to find at a Holiday Inn. Literally the only thing missing here is the Holiday Inn logo. I primarily choose this location because I've stayed her when it was a... More 

Helpful?
1 Thank Gilbert U
Rick P, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

Thank you for taking the time to comment on your stay at our hotel. Thank you very much for all of your kind comments. We are elated to know you enjoyed your stay! We appreciate your feedback on the freeway noise. Sound proof windows definitely sounds like a great idea and I will pass it on to our General Mangaer.... More 

Pittsburg
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 12, 2014

Our second stay at this hotel wasn't what we had expected. We stayed on August 8-10, 2014. The first time we stayed back in March, complimentary drinks and appetizers were offered. They have since stopped that, but no mention on their website about it. The room was clean and cool which in the Texas heat is nice. The hotel wasn't... More 

Helpful?
1 Thank Willeford D
Corpus Christi, Texas
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 4, 2014

We drove from Corpus Christi the 3 1/2 hours to Houston to catch an early flight the following morning to Roatan Honduras for a family vacation and needed a place to stay. The Quality Suites Intercontinental Airport West in Houston fit the bill perfectly for our family party of 5. Close to the airport, comfortable suite, friendly accommodating staff, and... More 

Helpful?
Thank DaveGisriel
Melbourne, Florida
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 22, 2014

A special thank you to Bethany and Tara at this hotel for their very accommodating service. From the moment that Bethany picked me up at the airport until my departure, I was well taken care of by the polite and very efficient staff. My room was large, clean, and well appointed. Gym equipment was adequate and functional and breakfast was... More 

Helpful?
Thank Jeff B
Arlington Texas
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 14, 2014

I enjoyed my stay this last weekend. The room was very comfy with plenty of hot water for several showers and the bed was very comfy. We ask for extra pillows and got them with no problem (even though we wanted 4). The front desk was always friendly and helpful. The room seemed very insulated and very quiet. The only... More 

Helpful?
Thank Michelle F
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