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All 451 Houston hotels

Quality Inn & Suites Houston

2.5 of 5 Hotel   |   12439 Northwest Freeway, Hwy 290, Houston, TX 77092
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Ranked #153 of 451 hotels in Houston
A recent review
3 of 5 stars reviewed 3 weeks ago
Willeford D Pittsburg
  • Reviews (15)
  • Photos (19)
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15 people have reviewed this hotel

Traveler rating
    7
    3
    4
    1
    0
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Portuguese first
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English first
Pittsburg
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Our second stay at this hotel wasn't what we had expected. We stayed on August 8-10, 2014. The first time we stayed back in March, complimentary drinks and appetizers were offered. They have since stopped that, but no mention on their website about it. The room was clean and cool which in the Texas heat is nice. The hotel wasn't... More

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Corpus Christi, Texas
Contributor
16 reviews 16 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 4, 2014

We drove from Corpus Christi the 3 1/2 hours to Houston to catch an early flight the following morning to Roatan Honduras for a family vacation and needed a place to stay. The Quality Suites Intercontinental Airport West in Houston fit the bill perfectly for our family party of 5. Close to the airport, comfortable suite, friendly accommodating staff, and... More

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Melbourne, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 22, 2014

A special thank you to Bethany and Tara at this hotel for their very accommodating service. From the moment that Bethany picked me up at the airport until my departure, I was well taken care of by the polite and very efficient staff. My room was large, clean, and well appointed. Gym equipment was adequate and functional and breakfast was... More

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Arlington Texas
Contributor
14 reviews 14 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 14, 2014

I enjoyed my stay this last weekend. The room was very comfy with plenty of hot water for several showers and the bed was very comfy. We ask for extra pillows and got them with no problem (even though we wanted 4). The front desk was always friendly and helpful. The room seemed very insulated and very quiet. The only... More

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Huntsville, Texas
1 review
5 of 5 stars Reviewed March 10, 2014

The price and location were right for us since we were in the area for the Houston Rodeo. We had been driving for a while and weren't going to have a lot of time to eat before going to the concert at the rodeo, so the complimentary drinks and appetizers were a nice surprise to tide us over until after... More

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Saint Cloud, Minnesota
Top Contributor
187 reviews 187 reviews
73 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 22, 2014

As a Platinum member for Choice hotels I see a lot of them throughout the year.. This one ranks on the upper edge...Its a clean, safe and modern hotel with a location just off the freeway. I found the front desk very friendly and thorough... Room was up to date and nicely furnished with an emphasis on clean. I did... More

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Bangalore, India
Contributor
19 reviews 19 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 13, 2013

After having stayed at different Marriot & Hiltons in the same city , this hotel discppointed me(although priced almost same). Had to stay there for a day to attend a meeting nearby. But was disappointed by overll experience including breakfast, amenities. Rooms were quite ok. But was touched by the stafff assistance. Had a muscle sprain after playing golf over... More

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Gloria B, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

Thank you for taking time to post a review of your visit at our hotel. As you stated, we are certainly not a Marriot or Hilton, but we are a great mid-scale hotel with comfortable rooms and a great staff. Your business is appreciated. Gloria M. Brown Guest Relations Manager More

Dallas, Texas
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 20, 2013

not-your average Quality inn. The room was great, clean bedding, clean bathroom all the things to expect. I was 7 days into a trip and needed to do laundry, I washed clothes and all came clean. The dryer was broke !!!!. The manager took it upon himself after asking several to dry my clothing in the hotels commercial dryer. he... More

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Gloria B, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

Thank you for choosing the Quality Inn in Houston for your recent stay and for taking time to post this review. Your comments are very important to the success of our hotel, it tell us and other visitors of your experience. Your business is truly appreciated, please plan to visit again soon. Gloria M. Brown Guest Relations Manager More

Sherman, Texas
1 review
5 of 5 stars Reviewed October 8, 2013

The manger was very professional and helpful from the time I called three weeks before, till I arrived and got my room! The hotel was very clean, great service, awesome breakfast. It was difference everyday! The people that clean the room were very friendly and helpful. I'm recommending that our school use this hotel for ALL its events when we... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

We are truly pleased that you enjoyed your stay with us. We strive to offer clean, comfortable rooms at a competitive rate and great customer service. Thank you so much for your review, We appreciate your business and look forward to having you stay with us again soon. Gloria M. Brown Guest Relations Manager More

Oslo, Norway
Contributor
19 reviews 19 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 7, 2013

Honestly a really poor hotel stay. On the plus side first: large rooms and comfortable beds, quite clean (could be cleaner), and friendly staff. This hotel is located so close to the interstate/freeway that if your room is facing the road you will be unlikely to enjoy a good night sleep. The room's AC is mounted directly under the window... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

I am truly sorry that we did not meet your expectations. Your remarks are not typical of our hotel, however, it is good to know of your experience so we can make corrections and improve services. Our breakfast meets Choice Hotels standards, I think you will find that most mid scale hotels have disposable plates, cups and utensils. We offer... More

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Additional Information about Quality Inn & Suites Houston

Address: 12439 Northwest Freeway, Hwy 290, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Houston 2.5*
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Also Known As:
Holiday Inn Express Northwest / Brookhollow Hotel Houston
Holiday Inn Houston

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#135 Business Hotel in Houston #153 Spa Hotel in Houston
Hotel Class
Number of rooms
62

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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