We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Inn & Suites Houston

2.5 of 5 12439 Northwest Freeway, Hwy 290, Houston, TX 77092
Hotel website
Hotel deals
Special Offer
Choice Privileges Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Quality Inn & Suites Houston
Professional photos View all
Browse nearby
Quality Inn & Suites Houston
Write a Review

16 reviews from our community

Traveler rating
    7
    4
    4
    1
    0
See reviews for
1
2
1
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (16)
  • Mar-May only
    (3)
  • Jun-Aug only
    (7)
  • Sep-Nov only
    (4)
  • Dec-Feb only
    (2)
All months
Austin
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 3, 2014

First off, this location used to be a Holiday Inn up to around one year ago. The layout and decor of the rooms are in synch with what you'd expect to find at a Holiday Inn. Literally the only thing missing here is the Holiday Inn logo. I primarily choose this location because I've stayed her when it was a... More 

Was this review helpful? Yes
Rick P, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

Thank you for taking the time to comment on your stay at our hotel. Thank you very much for all of your kind comments. We are elated to know you enjoyed your stay! We appreciate your feedback on the freeway noise. Sound proof windows definitely sounds like a great idea and I will pass it on to our General Mangaer.... More 

Pittsburg
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 12, 2014

Our second stay at this hotel wasn't what we had expected. We stayed on August 8-10, 2014. The first time we stayed back in March, complimentary drinks and appetizers were offered. They have since stopped that, but no mention on their website about it. The room was clean and cool which in the Texas heat is nice. The hotel wasn't... More 

Was this review helpful? Yes 1
Corpus Christi, Texas
Contributor
17 reviews 17 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 4, 2014

We drove from Corpus Christi the 3 1/2 hours to Houston to catch an early flight the following morning to Roatan Honduras for a family vacation and needed a place to stay. The Quality Suites Intercontinental Airport West in Houston fit the bill perfectly for our family party of 5. Close to the airport, comfortable suite, friendly accommodating staff, and... More 

Was this review helpful? Yes
Melbourne, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 22, 2014

A special thank you to Bethany and Tara at this hotel for their very accommodating service. From the moment that Bethany picked me up at the airport until my departure, I was well taken care of by the polite and very efficient staff. My room was large, clean, and well appointed. Gym equipment was adequate and functional and breakfast was... More 

Was this review helpful? Yes
Arlington Texas
Contributor
17 reviews 17 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 14, 2014

I enjoyed my stay this last weekend. The room was very comfy with plenty of hot water for several showers and the bed was very comfy. We ask for extra pillows and got them with no problem (even though we wanted 4). The front desk was always friendly and helpful. The room seemed very insulated and very quiet. The only... More 

Was this review helpful? Yes
Huntsville, Texas
1 review
5 of 5 stars Reviewed March 10, 2014

The price and location were right for us since we were in the area for the Houston Rodeo. We had been driving for a while and weren't going to have a lot of time to eat before going to the concert at the rodeo, so the complimentary drinks and appetizers were a nice surprise to tide us over until after... More 

Was this review helpful? Yes
Saint Cloud, Minnesota
Top Contributor
200 reviews 200 reviews
76 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed January 22, 2014

As a Platinum member for Choice hotels I see a lot of them throughout the year.. This one ranks on the upper edge...Its a clean, safe and modern hotel with a location just off the freeway. I found the front desk very friendly and thorough... Room was up to date and nicely furnished with an emphasis on clean. I did... More 

Was this review helpful? Yes
Bengaluru (Bangalore), India
Contributor
19 reviews 19 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 13, 2013

After having stayed at different Marriot & Hiltons in the same city , this hotel discppointed me(although priced almost same). Had to stay there for a day to attend a meeting nearby. But was disappointed by overll experience including breakfast, amenities. Rooms were quite ok. But was touched by the stafff assistance. Had a muscle sprain after playing golf over... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

Thank you for taking time to post a review of your visit at our hotel. As you stated, we are certainly not a Marriot or Hilton, but we are a great mid-scale hotel with comfortable rooms and a great staff. Your business is appreciated. Gloria M. Brown Guest Relations Manager More 

Dallas, Texas
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 20, 2013

not-your average Quality inn. The room was great, clean bedding, clean bathroom all the things to expect. I was 7 days into a trip and needed to do laundry, I washed clothes and all came clean. The dryer was broke !!!!. The manager took it upon himself after asking several to dry my clothing in the hotels commercial dryer. he... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

Thank you for choosing the Quality Inn in Houston for your recent stay and for taking time to post this review. Your comments are very important to the success of our hotel, it tell us and other visitors of your experience. Your business is truly appreciated, please plan to visit again soon. Gloria M. Brown Guest Relations Manager More 

Sherman, Texas
1 review
5 of 5 stars Reviewed October 8, 2013

The manger was very professional and helpful from the time I called three weeks before, till I arrived and got my room! The hotel was very clean, great service, awesome breakfast. It was difference everyday! The people that clean the room were very friendly and helpful. I'm recommending that our school use this hotel for ALL its events when we... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

We are truly pleased that you enjoyed your stay with us. We strive to offer clean, comfortable rooms at a competitive rate and great customer service. Thank you so much for your review, We appreciate your business and look forward to having you stay with us again soon. Gloria M. Brown Guest Relations Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Quality Inn & Suites Houston? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites Houston

Address: 12439 Northwest Freeway, Hwy 290, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Houston 2.5*
Number of rooms: 62
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Choice Hotels, Orbitz, Priceline, Hotels.com, TripOnline SA, Travelocity, BookIt.com, Agoda, Odigeo and Tingo so you can book your Quality Inn & Suites Houston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Northwest / Brookhollow Hotel Houston
Holiday Inn Houston

19 photo of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1)
Viewed
Hotel & grounds (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay