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All 447 Houston hotels

Quality Inn & Suites Houston

2.5 of 5 Hotel   |   12439 Northwest Freeway, Hwy 290, Houston, TX 77092
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Ranked #157 of 447 hotels in Houston
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10 people have reviewed this hotel

Traveler rating
    6
    1
    2
    1
    0
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Families
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1
Solo
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8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Arlington Texas
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I enjoyed my stay this last weekend. The room was very comfy with plenty of hot water for several showers and the bed was very comfy. We ask for extra pillows and got them with no problem (even though we wanted 4). The front desk was always friendly and helpful. The room seemed very insulated and very quiet. The only... More

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Huntsville, Texas
1 review
5 of 5 stars Reviewed March 10, 2014

The price and location were right for us since we were in the area for the Houston Rodeo. We had been driving for a while and weren't going to have a lot of time to eat before going to the concert at the rodeo, so the complimentary drinks and appetizers were a nice surprise to tide us over until after... More

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Saint Cloud, Minnesota
Top Contributor
139 reviews 139 reviews
52 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 22, 2014

As a Platinum member for Choice hotels I see a lot of them throughout the year.. This one ranks on the upper edge...Its a clean, safe and modern hotel with a location just off the freeway. I found the front desk very friendly and thorough... Room was up to date and nicely furnished with an emphasis on clean. I did... More

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Bangalore, India
Contributor
19 reviews 19 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 13, 2013

After having stayed at different Marriot & Hiltons in the same city , this hotel discppointed me(although priced almost same). Had to stay there for a day to attend a meeting nearby. But was disappointed by overll experience including breakfast, amenities. Rooms were quite ok. But was touched by the stafff assistance. Had a muscle sprain after playing golf over... More

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

Thank you for taking time to post a review of your visit at our hotel. As you stated, we are certainly not a Marriot or Hilton, but we are a great mid-scale hotel with comfortable rooms and a great staff. Your business is appreciated. Gloria M. Brown Guest Relations Manager More

Dallas, Texas
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 20, 2013

not-your average Quality inn. The room was great, clean bedding, clean bathroom all the things to expect. I was 7 days into a trip and needed to do laundry, I washed clothes and all came clean. The dryer was broke !!!!. The manager took it upon himself after asking several to dry my clothing in the hotels commercial dryer. he... More

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Gloria B, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

Thank you for choosing the Quality Inn in Houston for your recent stay and for taking time to post this review. Your comments are very important to the success of our hotel, it tell us and other visitors of your experience. Your business is truly appreciated, please plan to visit again soon. Gloria M. Brown Guest Relations Manager More

Sherman, Texas
1 review
5 of 5 stars Reviewed October 8, 2013

The manger was very professional and helpful from the time I called three weeks before, till I arrived and got my room! The hotel was very clean, great service, awesome breakfast. It was difference everyday! The people that clean the room were very friendly and helpful. I'm recommending that our school use this hotel for ALL its events when we... More

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Gloria B, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

We are truly pleased that you enjoyed your stay with us. We strive to offer clean, comfortable rooms at a competitive rate and great customer service. Thank you so much for your review, We appreciate your business and look forward to having you stay with us again soon. Gloria M. Brown Guest Relations Manager More

Oslo, Norway
Contributor
14 reviews 14 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 7, 2013

Honestly a really poor hotel stay. On the plus side first: large rooms and comfortable beds, quite clean (could be cleaner), and friendly staff. This hotel is located so close to the interstate/freeway that if your room is facing the road you will be unlikely to enjoy a good night sleep. The room's AC is mounted directly under the window... More

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Gloria B, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

I am truly sorry that we did not meet your expectations. Your remarks are not typical of our hotel, however, it is good to know of your experience so we can make corrections and improve services. Our breakfast meets Choice Hotels standards, I think you will find that most mid scale hotels have disposable plates, cups and utensils. We offer... More

London, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 17, 2013

I sincerely and wholeheartedly recommend this hotel. The manager, Tony Le and his staff cannot do enough to ensure you have the perfect stay. The added touches are the 'icing on the cake' - on tap tea and coffee, little extras at breakfast, flowers, hot tub and Mr Le's honest inquiry 'anything else I can do for you?' makes you... More

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East Sussex, UK
Senior Contributor
48 reviews 48 reviews
32 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 6, 2013

Very nice staff at the Quality Inn. clean property recently overhauled, breakfast as expected Just be careful on the location, you need to be off the Freeway ramp to the Northwest or navigate the back route !

Was this review helpful? Yes
Gloria B, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

It's always good to hear that our guest has enjoyed their stay with us. Thank you for posting this review so we know of your experience. We appreciate your business, please plan to visit us again soon. Gloria M. Brown Guest Relations Manager More

Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 20, 2013

I stayed there in June 2013. The hotel had just gotten a fresh new coat of paint, adding some new color that complemented the room and adding some nice new touches.The staff told me it was a Holiday Inn Express and they Just opened the Quality Inn in January 2013. Rooms were very clean and quiet. I could not hear... More

Was this review helpful? Yes 3
Gloria B, Guest Relations Manager at Quality Inn & Suites Houston, responded to this review

We are so pleased that we exceeded your expectations. We appreciate your review so others know of your experience here. Thank you for your business, please plan to visit us again soon. Gloria M. Brown Guest Relations Manager More

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Additional Information about Quality Inn & Suites Houston

Also Known As:
Holiday Inn Express Northwest / Brookhollow Hotel
Holiday Inn Express Northwest / Brookhollow Hotel Houston
Holiday Inn Houston
Address: 12439 Northwest Freeway, Hwy 290, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
#157 Romantic Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Houston 2.5*
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