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Staybridge Suites Houston NW Willowbrook

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18828 Hwy 249, Houston, TX 77070 (Formerly Willowbrook Suites)
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1 room 1 adult
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Staybridge Suites Houston NW Willowbrook
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17 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed December 9, 2015 via mobile

Omar was an incredible host definitely will be back. The Hotel was in perfect shape all the staff were very courteous Food and bar was Great and the amenities are exceptional all in all a very enjoyable stay. The breakfast is well stocked the hotel has an inviting appearance. Location is great for entertainment, shopping and even has a Home... More 

Helpful?
Thank Maurio M
Nairobi, Kenya
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 29, 2015

we were attending an even in houston from 10 oct 2015 till 22 oct 2015, out of the many hotels suggested to us we choose stay bridge suites and it was a great decision, the rooms, facilities ,atmosphere all contributed to a relaxing stay. breakfast was quite good, but i wish they had changed the menu, we had the same... More 

Helpful?
Thank MurtazaMalla
Dumas, Texas
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed October 21, 2015

loved the room....quite large....breakfast was nice...the usual extended hot breakfast...if you need a place with a kitchen, then you will be happy with this location.....we stayed because it was close to the concert venue (Sam Houston Horse Racing Park.....parking lot is a little small but as long as it is the weekend the business next door has plenty of parking....loved... More 

Helpful?
Thank melody t
Houston, Texas
Level Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed October 17, 2015

Needed a place to stay in Houston to find a place to live more permanently. Chose this location due to the size of the room, the kitchen features, the pool and proximity to required activities. Plus, there is a washing machine and dryer. The room was very nice, but it got crowded after a few days. The breakfast every morning... More 

Helpful?
Thank BigDaddyWied
Ashwin P, Manager at Staybridge Suites Houston NW Willowbrook, responded to this review

Thank you for staying with us while in Houston. I am sorry about the inconvenience your children had due to the pool closer and the issue with the internet speed in our business center. We are in a process of refreshing the internet service. We truly appreciate your comments. We look forward to see you again in future and we... More 

Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 13, 2015 via mobile

Reminds me of home. Staybridge are very comfortable and easy to adjust to when on the road. This Staybridge in Willowbrook was a great place to kick back and relax. The staff and breakfast was great. I would recommend this hotel.

Helpful?
Thank Maurice P
Atlanta, Georgia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 9, 2015

Very nicely renovated property. Warm and inviting. The rooms are comfortable and amenities are plentiful. Last but not least is the outstanding guest services staff. Lori in the PM social area is great. She had wonderful snacks and burgers for us and kept the beer and wine flowing. Sandra Torres the Front Office Manager made sure everything was to our... More 

Helpful?
Thank Timothy J
Houston, Texas
1 review
2 of 5 stars Reviewed August 20, 2015

I woke up on Tue to find a very large spider on my room wall. I went to the front desk and was told that nobody was here to be able to handle that. They would be here later and she would sent tem in. I went ahead to work and when I got back housekeeping had cleaned the room.... More 

Helpful?
Thank Amie M
Ashwin P, Manager at Staybridge Suites Houston NW Willowbrook, responded to this review

Amie, Thank you for your feedback. I sincerely apologize for the inconvenience you had encountered during your stay. I believe there was some kind of miscommunication. I will be more than happy to discuss this mater over the phone with you. I can be reached at the hotel number. Again, please accept my apology. More 

CHICAGO, ILLINOIS
Level Contributor
45 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed July 30, 2015

This is the first newly renovated Staybridge property I have seen. What a treat! The kitchens are ultra modern. The TVs have amazing projection. The surroundings were quiet and pleasant. This is in a great area surrounded by a plentitude of restaurants and malls. I was also very impressed with the treatment as an IHG Platinum member. I was upgraded... More 

Helpful?
Thank LEGGROOM
Oklahoma City, Oklahoma
2 reviews
5 of 5 stars Reviewed June 13, 2015

Husband had to stay here for work 31 nights in May 2015. He said it was one of the best hotels he has ever stayed at for work. I take care of booking his rooms, and the people at the front desk were extremely helpful. I believe Sandra is the one I spoke with who helped me with the booking... More 

Helpful?
Thank MeganR1821
Dallas, Texas
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 29, 2015 via mobile

I stayed at this property while visiting family,back in mid April and the last review was in January the guy said The hotel was clean and staff was friendly way off base. The room I was in was dark and depressing the windows don't seal so all you hear is highway noise at night. The plus for this property is... More 

Helpful?
Thank HOTELNAZI92
Ashwin P, Manager at Staybridge Suites Houston NW Willowbrook, responded to this review

We always appreciate hearing from our guests in an ongoing effort to provide a great guest experience. We are disappointed that we did not meet your expectation. Please contact me at your earliest to discuss your experience at our property. More 

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