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Staybridge Suites Houston NW Willowbrook

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18828 Hwy 249, Houston, TX 77070 (Formerly Willowbrook Suites)
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1 room 1 guest
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Staybridge Suites Houston NW Willowbrook
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11 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
1 review
2 of 5 stars Reviewed 1 week ago

I woke up on Tue to find a very large spider on my room wall. I went to the front desk and was told that nobody was here to be able to handle that. They would be here later and she would sent tem in. I went ahead to work and when I got back housekeeping had cleaned the room.... More 

Was this review helpful? Yes
Ashwin P, Manager at Staybridge Suites Houston NW Willowbrook, responded to this review

Amie, Thank you for your feedback. I sincerely apologize for the inconvenience you had encountered during your stay. I believe there was some kind of miscommunication. I will be more than happy to discuss this mater over the phone with you. I can be reached at the hotel number. Again, please accept my apology. More 

CHICAGO, ILLINOIS
Level Contributor
44 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the first newly renovated Staybridge property I have seen. What a treat! The kitchens are ultra modern. The TVs have amazing projection. The surroundings were quiet and pleasant. This is in a great area surrounded by a plentitude of restaurants and malls. I was also very impressed with the treatment as an IHG Platinum member. I was upgraded... More 

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Oklahoma City, Oklahoma
2 reviews
5 of 5 stars Reviewed June 14, 2015

Husband had to stay here for work 31 nights in May 2015. He said it was one of the best hotels he has ever stayed at for work. I take care of booking his rooms, and the people at the front desk were extremely helpful. I believe Sandra is the one I spoke with who helped me with the booking... More 

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Dallas, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 29, 2015 via mobile

I stayed at this property while visiting family,back in mid April and the last review was in January the guy said The hotel was clean and staff was friendly way off base. The room I was in was dark and depressing the windows don't seal so all you hear is highway noise at night. The plus for this property is... More 

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Ashwin P, Manager at Staybridge Suites Houston NW Willowbrook, responded to this review

We always appreciate hearing from our guests in an ongoing effort to provide a great guest experience. We are disappointed that we did not meet your expectation. Please contact me at your earliest to discuss your experience at our property. More 

Morgantown, West Virginia, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 9, 2015

Very clean modern rooms. Breakfast is good and staff is friendly. Accidentally booked here instead of the other Staybridge. I was pleasantly surprised as this one is much newer and nicer than the other. I will stay here again for sure.

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Texas
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 13, 2014

Stayed here 47 nights right after they first opened, sept 2014. Clean nice large room with state of art kitchen appliances. Free breakfast buffet with great tasting foods with a variety that changes daily. Free evening social meal during week was great tasting with good beer and wine choices too. The staff was kind and helpful and always courteous. Sandra... More 

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houston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 30, 2014

This place is very nice!!! The staff was amazing and caring of all my family needs. The evening social is a great way to unwind after a stressful day at the office. I cannot say enough about this hotel. Great job guys, keep up the good work.

Was this review helpful? Yes 1
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 28, 2014

The staff at this hotel are very friendly and attentive to your needs. I've been staying at this location for over 2 years, thru a remodeling of the hotel and I'm glad that I kept coming back. The remodeling is complete and the amenities are great. The afternoon happy hour social is really good with different foods each day plus... More 

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San Diego, California
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed October 12, 2014

Staybridge has always been my favorite hotel chain. There's really none like it, if you're looking to relax (from amenities like a full hot breakfast in the morning, sport courts, gym, pool, spa, dog run, fast internet, the softest, white clean bedding & comforter -the quality I have in my home--) bed and b covers the perfect rendezvous spot after... More 

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