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Hampton Inn Houston - Willowbrook Mall

#53 of 470 Hotels in Houston
Certificate of Excellence
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7645 W. FM 1960, Houston, TX 77070
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Hampton Inn Houston - Willowbrook Mall
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Hampton Inn Houston - Willowbrook Mall
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143 Reviews from our TripAdvisor Community

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Traveler rating
    74
    44
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Memphis, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Was in Houston to attend full honors military funeral. Checked out of room @ 8AM. Hot July Houston day and after following caisson on foot to National Cemetery and being in the heat for gun salute, taps and flag ceremony my shirt and suit were completely damp. Rather than fly back to Memphis on a commercial flight in that condition,... More 

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear David B, Thank you for your kind review of the Hampton Inn Houston Willowbrook Mall! I am glad to hear your flight home was comfortable. I hope that next time you are in the area, we will have the opportunity to host you again. We love to have you here. Best regards, Sonya D. General Manager More 

Huntsville, Alabama
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

It is pretty much everything you would expect in a Hampton Inn. No surprises. Plenty of restaurants within walking and short driving distance. Easy access to the horse track, shopping along FM 1960. 20 Minutes to downtown, 20 minutes to Woodlands, not accounting for traffic. Staff is friendly and helpful, rooms are clean and well kept.

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Keith D, Thank you for your review of the Hampton Inn Houston Willowbrook Mall. I'm pleased you enjoyed our convenient location and friendly staff. I'm also glad that the cleanliness of our rooms was satisfactory. I hope that if you find yourself back in the area, you will remember us. Sincerely, Sonya D. General Manager More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Awesome room! We arrived before check in time and the lady at the front desk let us check in. She was very nice! The room had anything that you would ever need: a hairdryer, micowave, coffer pot, small fridge, ironing board and iron. There is also an ice bucket if you need it for drinks. You can even have your... More 

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Carol S, We are so glad you had an awesome time here at Hampton Inn Houston Willowbrook Mall! We hope to host you again in the future. We love having you here. Best regards, Sonya D. General Manager More 

Austin, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

This Hampton Inn is located in a very nice area for shopping and dining. The Willowbrook mall is a great place to shop. You can find just about every shop that you want and the dining choices are endless.

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Yolanda W, We appreciate you taking a moment to review the Hampton Inn Houston Willowbrook Mall. We definitely have great shopping and dining within walking distance to our hotel. Hope to see you again soon. We love having you here! Best regards, Sonya D. General Manager More 

Ridgeland, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was very convenient for us. It was in a central location for shopping, dining and site seeing. If I ever visit Houston again, this hotel will be my lodging spot. It made my very first experience in Houston a relaxed and homely atmosphere.

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Sharron C, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall! We are so glad we were a part of your first experience here in Houston. Please know that next time you are in the area we are here to host you. We love having you here! Best regards, Sonya D. General Manager More 

Las Cruces, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Best cleaning staff I have ever experienced at a Hampton. Everyday when I returned from work it was so clean and organized. Location was central to many restaurants and shopping. Would definitely stay again.

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Cami D, We are excited that you had an excellent stay here at the Hampton Inn Houston Willowbrook Mall. We hope to have the opportunity to host you again next time you are in the area. Best regards, Sonya D. General Manager More 

Lafayette, Louisiana
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 21, 2015 via mobile

Extremely close to Areodome Ice Rink a lot around it. Inside pool with jaccuzzi nice breakfast was good love the waffle shapes like the state of Texas but a.c. had problem and told front desk and clerk was very apologetic and gave us a gift card wow clean also nice price too and don't forget you in the mall parking... More 

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Dana B, Thank you for reviewing your stay at the Hampton Inn Houston Willowbrook Mall. From the sounds of it you enjoyed our convenient location, complimentary breakfast and indoor pool. Therefore, I am confused as to why you left us such a low rating. If there is anything that we can do to improve upon your next visit, please... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 12, 2015

My wife and I stayed here 8 day and checking out felt like leaving family. We felt so welcome and were very well taken care of. Bruce Butler acknowledged me every time I went to the gym (every other morning) and made sure everything was to my liking. Denies Harmin did an amazing job making sure I got my pre... More 

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Saint Amant, LA, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 8, 2015

I last stayed at this hotel in 2002 and previously in 2000 and 1999 for summer hockey camps at the nearby ice rink. Thirteen years later I came back to the neighbourhood and decided to stay here as I remember this hotel was good back then. It still is good despite some changes nearby. This time in 2015 there were... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Kevin T, Thank you for taking a moment to review the Hampton Inn Houston Willowbrook Mall. Thank you for all your kind comments about the staff. They work extremely hard to ensure all guests are satisfied with our hotel. I do apologize about the noise that you experienced from the surrounding bar. We hope it doesn't take another 13... More 

Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 5, 2015

A decent hotel for business travellers to that particular part of Houston, but the rooms are small and could do with being updated. Cheerful and helpful staff. Free WiFi with HHonours membership. Small lobby can get crowded at times.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Keithadelaide2015, Thank you for your review of the Hampton Inn Houston Willowbrook Mall. I'm pleased that you found our staff to be cheerful and helpful. I'm sorry to hear that our hotel didn't quite meet your expectations. Please know that we do offer complimentary Wi-Fi to all of our guests. We do hope to have another chance to impress... More 

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