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All 452 Houston hotels

Hampton Inn Houston - Willowbrook Mall

2.5 of 5 Hotel   |   7645 W. FM 1960, Houston, TX 77070
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81%
Ranked #40 of 452 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
aggieblue Bryan, Texas
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91 reviews from our community

Traveler rating
    47
    27
    12
    4
    1
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20
4
8
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bryan, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I enjoyed my stay at the Hampton and it was very convenient to the Sam Houston Race Track which is where I attended a conference. The room was excellent! I can definitely recommend this hotel as a place to stay. And the convenience and location to many excellent restaurants made it that much nicer,

Review collected in partnership with Hampton

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Sanford, Florida
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I traveled to Houston for an overnight stay on business. This hotel was recommended by the company I was to visit. Upon arrival, the young lady at the front desk was very courteous and helpful and completed my check-in quickly. The room was spacious and clean as a whistle, including the bathroom. I found the bed comfortable, and in the... More

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Cedar Park TX, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Rated it average because pool was COLD and hot tub was broken. I had stayed here before and it was great. The lady taking care of the breakfast was very nice. THEIR BEST ASSET. Wasn't impressed with the guy behind the front desk though.

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Jim C, Thank you for reviewing your stay at the Hampton Inn Houston Willowbrook Mall. I'm glad to hear that our breakfast host provided you with exceptional service. However, I'm sorry to hear a member of my staff was anything less than friendly and helpful. I have shared your comments with my staff to ensure that future guests do... More

Haltom City, Texas
2 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

We first discovered Hampton Inns on a trip to Florida a few years ago. We stayed in Natchez, MS and it was the best hotel experience we'd had! The mattress and pillows were so comfy that we were considering getting them for our home. The room decor was very nice and breakfast was awesome! Hampton Inn became our hotel of... More

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Debi B, Thank you for your review. We truly value your feedback and pride ourselves in providing a quality experience here at the Hampton Inn Houston Willowbrook Mall. I apologize that our mattress, pillows and complimentary breakfast were not to your liking. Please know that I will share your comments with the appropriate staff members to ensure future guests... More

Ellicott City, Maryland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel tries hard to please. Staff are very friendly and helpful. Complimentary breakfast has a wide choice. If you need to be in the Willowbrook Mall area this is also a convenient location for shopping and restaurants.

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Ricky R, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Thank you so much for your kind review. I am delighted you enjoyed our morning breakfast. We look forward to seeing you next time you are in the Houston area. Regards, Ricky Rohde Assistant General Manager More

Breaux Bridge, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The weekday breakfast hostess was really nice. Hotel was very neat and smelled really fresh. The hot tub and pool was very clean. The staff catered to our every need. The location was very convenient.

Review collected in partnership with Hampton

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Ricky R, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Ronald B, Thank you so much for your review. I am glad you enjoyed your stay with us. I will share you kind words with our breakfast host and staff. We hope to see you next time you are in the Houston area. Regards, Ricky Rohde Assistant General Manager More

Westborough, United States
1 review
5 of 5 stars Reviewed August 17, 2014

This hotel is excellent. While the hotel is always spotless and clean, it is the friendly staff that makes the big difference. From the people that work at the front desk, to the lady who takes care of keeping a busy breakfast room clean and well stocked, it is a joy to stay at this hotel!

Review collected in partnership with Hampton

Was this review helpful? Yes
Ricky R, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Randall B, I am glad you enjoyed your stay with us. I will pass your kind words along to the staff. We look forward to seeing you next time you are in the Houston area. Best Regards, Ricky Rohde Assistant General Manager More

Denver, CO, United States
1 review
4 of 5 stars Reviewed August 12, 2014

Good service and good quality for the money with no problems at all. Staff were friendly and helpful. Room was clean and comfortable. Only downside was complimentary wifi was very slow. Location was perfect for me only minutes from my business and next to a major highway which allowed me easy access to the airport Will definitely stay here again

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Joe S, We appreciate your kind comments about the Hampton Inn Houston Willowbrook Mall! I'm so glad you enjoyed our friendly, helpful staff and clean, comfortable rooms. I do apologize that you experienced issues with our complimentary Wi-Fi. Please know we will have the issue followed up on. Hope to see you soon. We love having you here! Best... More

Marietta, Georgia
Top Contributor
96 reviews 96 reviews
23 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed August 4, 2014

I stayed here a couple of times on business trips. The hotel is very clean, and is mostly quite up-to-date. (Some of the hallway carpeting & decor seems a little dated.) Everything about the room was fine. The room was clean, the bed(s) were comfortable, and the bathroom seemed like it had a relatively recent remodel. The hot breakfast was... More

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Boscaverde86, We appreciate you taking the time to share your experience with us at the Hampton Inn Houston Willowbrook Mall! It was wonderful to know that you had a pleasant stay with us. Hope to see you soon. We love having you here! Best regards, Sonya D. General Manager More

Houston, TX, United States
1 review
3 of 5 stars Reviewed July 16, 2014

Be very careful about and Thursday to Friday stay. Thursday is twice the rate and not worth it. Otherwise, it was ok. In a nice location next to a big mall with plenty of surrounding restaurants and stores.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Thomas W, Thank you for your review of the Hampton Inn Houston Willowbrook Mall. I'm glad that you enjoyed our location next to the mall. Our rates do vary from day to day and we do continually monitor them to ensure we are staying competitive with other hotels in our area. I do hope that you will allow us... More

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Additional Information about Hampton Inn Houston - Willowbrook Mall

Address: 7645 W. FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 75
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn

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