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Hampton Inn Houston - Willowbrook Mall

#35 of 468 Hotels in Houston
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7645 W. FM 1960, Houston, TX 77070
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Hampton Inn Houston - Willowbrook Mall
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Hampton Inn Houston - Willowbrook Mall
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122 reviews from our community

Traveler rating
    65
    38
    13
    5
    1
See reviews for
29
7
9
67
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Naperville, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was nice overall. However I did find it over priced. If I were to be in Houston again on business or personnel I would probably find somewhere to stay that was a little less expensive. The breakfast was nice, and the hotel itself was clean..

Review collected in partnership with Hampton

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KEMAH, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff is always friendly. Nice hotel with great special rate pricing. Inside hot tub with swimming pool. Great workout room with treadmills and TV's to watch while doing work out. If and when you want continental breakfast food is also great.

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Houston, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

There was mildew in the bathtub and one of the double beds was not made properly. There A/C cover fell off. This was a handicap room that I did not request. Front desk did great correcting the issues with a room upgrade. This was done in the most friendliest and professional manner.

Review collected in partnership with Hampton

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Bay Saint Louis, Mississippi
1 review
5 of 5 stars Reviewed 3 weeks ago

Even though I checked in after 4 pm at this busy hotel, my request for a room near the fitness center was honored quickly. The staff, especially Diamond at the front desk and Kathy in the breakfast room were soooo happy, helpful and involved. My room was neat and clean and smelled great. I will stay here again next year.

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1 review
5 of 5 stars Reviewed 4 weeks ago

If you expect a clean room, exceptional service, and a good breakfast this is the place to stay. Location is near restaurants and shopping so you have lots of choices of things to do if you have time. It was in a busy area without the noise.

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Houston, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Clean, friendly, quite, and a great breakfast. Close to shopping and various entertainment and dining venues. The pool area is clean and the water is warm. The breakfast is very hardy with a lovely choice of sausages, bacon and omelets or go light with yogurt, fresh fruit and cereal. My family and I enjoyed our stay at the Hilton Inn.

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Kellie D, We appreciate you taking a moment to review the Hampton Inn Houston Willowbrook Mall. I am so glad you and your family were able to enjoy your stay here! We hope to host you on any future stays in the area. We love having you here! Best regards, Sonya D. General Manager More 

Waggaman, Louisiana
Contributor
20 reviews 20 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a relaxing time at this hotel,for our weekend visit..We came down from Louisiana,for a family members wedding.It was in a great location,in the parking lot of Willowbrook Mall.Everything was within in reach for us,Cleopatra Palace,Traders Village,Ross across the highway,how cool was that.How awesome was that,to be in a great location.The staff was really great,from Mustafa,Diamond,the front desk staff,and... More 

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Sa0505, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall and for all your awesome comments about the staff. I do know how amazing my staff is, they work extremely hard to exceed the expectations of each guest. Thanks for the 10 stars! We love having you here! Best regards, Sonya D. General Manager More 

Dallas, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

The hotel is in the middle of everything ,from business to pleasure. The hotel is clean, the rooms are too!But you must go and meet Diamond and Ricky. They take excellent care of the guests. Loved my stay!

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Sheri A, We appreciate you taking a moment to review the Hampton Inn Houston Willowbrook Mall! Thank you for the kind comments about your stay. We are so glad you loved our hotel! Please come back again. Best regards, Sonya D. General Manager More 

Tulsa, United States
1 review
5 of 5 stars Reviewed March 6, 2015

No hassle easy stay. Cleaning crew did a great job making my room feel like the first time I entered it each day. The location is in the parking lot of a mall which makes for some traffic noise, but it is also close to many stores and restaurants.

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Lii C, I'm glad you had a no hassle stay here at the Hampton Inn Houston Willowbrook Mall! Thank you for taking the time to review us and we hope to see you again. We love having you here! Best regards, Sonya D. General Manager More 

Monument, United States
1 review
4 of 5 stars Reviewed March 4, 2015

Nice hotel but the noise at 2:00 am was horrible. Hotel cannot be responsible for unruly guests - but I would at least expect management to be aware of that type activity. I have stayed there before and not had this issue.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Sherry T, We appreciate your feedback here at the Hampton Inn Houston Willowbrook Mall! I do apologize about the noise. We strive to exceed each guests' expectation and this will be an area we strive to improve. We hope to have another opportunity to host you in the future. Best regards, Sonya D. General Manager More 

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