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Hampton Inn Houston - Willowbrook Mall

2.5 of 5 7645 W. FM 1960, Houston, TX 77070
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Hampton Inn Houston - Willowbrook Mall
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Hampton Inn Houston - Willowbrook Mall
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105 reviews from our community

Traveler rating
    53
    33
    13
    5
    1
See reviews for
23
6
8
60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bangalore, India
1 review
2 of 5 stars Reviewed 5 days ago NEW

Poor service for basic facilities in the room. The problem with the heating facilities was repeating and was not fixed even by the day I left. Hotel staff was ready to take the complaints but didn't have a mechanism to check if they were fixed and were ready for the stay next day.

Review collected in partnership with Hampton

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Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Breakfast is really nice and as I am not a bigger eater perfect amount of selection. Shopping mall walking distance. it is also in walking distance to restaurants in the area. Staff all very nice here I will be coming back to stay here.

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Candi_skull, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall! We appreciate the five stars. We look forward to hosting you again. Best regards, Sonya D. General Manager More 

Round Rock, United States
1 review
5 of 5 stars Reviewed December 17, 2014

The hotel @ Willowbrook was very clean. The staff very friendly and helpful. I travel a lot each year and this was one of the better experiences I have had. The food for breakfast was good. I did not use the indoor pool, but I did see some that did and looks like they had a good time. I would... More 

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Cheryl N, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall and for your kind comments about our staff. We appreciate you recommending us to others and hope we get to host you again. Best regards, Sonya D. General Manager More 

Centerton, Arkansas
Contributor
16 reviews 16 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2014

I did have difficulty finding the correct exit for the mall to arrive at the hotel, but was first time to Houston. I chose this location to be central to the Renaissance Fair and Galveston which were not bad drives from hotel. Plenty of shopping and restaurants within walking distance of this Hampton. As always, have great service with Hampton!

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Kelley S, Thank you for choosing the Hampton Inn Houston Willowbrook Mall! I apologize about the difficulty in finding the hotel, but I am glad your were able to enjoy the Renaissance Fair and Galveston. Please remember us on your next trip to Houston. We love having you here! Best regards, Sonya D. General Manager More 

Austin, United States
1 review
4 of 5 stars Reviewed December 8, 2014

Nice rooms, friendly staff, LOVED my breakfast, really quality ingredients and superb selection. if I wasn't on a time schedule I would have eaten another round. Traffic was a bear but the hotel location was convenient to all kinds of shopping and restaurants.

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Susan L, I am so glad that the complimentary breakfast, here at the Hampton Inn Houston Willowbrook Mall, is worth waking up for! We hope you are able to visit again to get that second round. We love having you here! Best regards, Sonya D. General Manager More 

Rottweil, Germany
Top Contributor
104 reviews 104 reviews
33 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 6, 2014 via mobile

Arrived late after 16 hours flying. Welcome was great, room comfortable and the breakfast always kept perfectly fresh. Short distance to local restaurants and the mall itself. They have a pool and fitness room as well. All in all the hotel does not leave anything out, even when I discovered my adaptor did not fit they provided a suitable one.... More 

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Griso_man, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall! I am glad that we were able to provide you with what you needed during your stay with us. Hope to see you soon! We love having you here! Best regards, Sonya D. General Manager More 

San Antonio, United States
1 review
4 of 5 stars Reviewed December 5, 2014

Very nice staff, great pool and hot tub. Kind of hidden when using GPS Google Maps. HINT: It's behind the Garden Inn! Drive around the backside of the parking lot. We normally stay in Tomball to go to TRF, but this was a little cheaper and many more restaurants and shopping nearby.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Dewayne L, Thank you for the kind comments about our staff here at the Hampton Inn Houston Willowbrook Mall! I hope that you enjoyed TRF. We love having you here! Best regards, Sonya D. General Manager More 

Chicago, United States
2 reviews
5 of 5 stars Reviewed December 5, 2014

Stayed at Houston Willowbrook Hampton on business trip. Always impressed with the comfort of the bed. The complementary breakfast is convenient. This hotel is by the Willowbrook mall and there are many options for dinner.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Glen N, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall! We are glad to hear you "Always like Hamptons". Please come back again. We love having you here! Best regards, Sonya D. General Manager More 

sugar land, United States
1 review
5 of 5 stars Reviewed December 3, 2014

The stay was great and the hospitality of the staff made me feel like i never wanted to go back home....If you had the lifestyle I do...You understand.If felt great to sleep in and I woke up past Breakfast time but the staff went out of there way and made me a togo bag...Love This Place..Will come back soon...

Review collected in partnership with Hampton

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1 review
4 of 5 stars Reviewed October 31, 2014

Location of the hotel is great, within walking distance are some nice resturants as well as big name shops such as Best Buy and Wal Mart. The hotel is near my office, so it serves me well. Rooms are tidy and most importantly clean. All thanks to the hardworking hotel cleaners.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Alex Zhi Khai C, Thank you for your kind comments about our hotel and staff. They do work very hard to keep the Hampton Inn Houston Willowbrook Mall clean!! I hope we get a chance to host you again. Best regards, Sonya D. General Manager More 

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Additional Information about Hampton Inn Houston - Willowbrook Mall

Address: 7645 W. FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 75
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn
Hotel Style:
#45 Business Hotel in Houston
#48 Family Hotel in Houston

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