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Hampton Inn Houston - Willowbrook Mall

#57 of 469 Hotels in Houston
Certificate of Excellence
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7645 W. FM 1960, Houston, TX 77070
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Hampton Inn Houston - Willowbrook Mall
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Hampton Inn Houston - Willowbrook Mall
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138 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Las Cruces, United States
5 of 5 stars Reviewed 2 days ago NEW

Best cleaning staff I have ever experienced at a Hampton. Everyday when I returned from work it was so clean and organized. Location was central to many restaurants and shopping. Would definitely stay again.

Review collected in partnership with Hampton

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Lafayette, Louisiana
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Extremely close to Areodome Ice Rink a lot around it. Inside pool with jaccuzzi nice breakfast was good love the waffle shapes like the state of Texas but a.c. had problem and told front desk and clerk was very apologetic and gave us a gift card wow clean also nice price too and don't forget you in the mall parking... More 

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Dana B, Thank you for reviewing your stay at the Hampton Inn Houston Willowbrook Mall. From the sounds of it you enjoyed our convenient location, complimentary breakfast and indoor pool. Therefore, I am confused as to why you left us such a low rating. If there is anything that we can do to improve upon your next visit, please... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here 8 day and checking out felt like leaving family. We felt so welcome and were very well taken care of. Bruce Butler acknowledged me every time I went to the gym (every other morning) and made sure everything was to my liking. Denies Harmin did an amazing job making sure I got my pre... More 

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Saint Amant, LA, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I last stayed at this hotel in 2002 and previously in 2000 and 1999 for summer hockey camps at the nearby ice rink. Thirteen years later I came back to the neighbourhood and decided to stay here as I remember this hotel was good back then. It still is good despite some changes nearby. This time in 2015 there were... More 

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Kevin T, Thank you for taking a moment to review the Hampton Inn Houston Willowbrook Mall. Thank you for all your kind comments about the staff. They work extremely hard to ensure all guests are satisfied with our hotel. I do apologize about the noise that you experienced from the surrounding bar. We hope it doesn't take another 13... More 

Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A decent hotel for business travellers to that particular part of Houston, but the rooms are small and could do with being updated. Cheerful and helpful staff. Free WiFi with HHonours membership. Small lobby can get crowded at times.

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Keithadelaide2015, Thank you for your review of the Hampton Inn Houston Willowbrook Mall. I'm pleased that you found our staff to be cheerful and helpful. I'm sorry to hear that our hotel didn't quite meet your expectations. Please know that we do offer complimentary Wi-Fi to all of our guests. We do hope to have another chance to impress... More 

Stephenville, Texas
Level Contributor
100 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is right across the street from numerous places to eat - not really easy to get across to them and back, but not too bad. The room was nice and clean, reasonable rate (for Houston). It was a very small room to have put in two beds and a computer desk, but there were lots of channels on... More 

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Lstew55, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall! We are glad that you would recommend our hotel. We hope that we will get the opportunity to host you again if you are in the Willowbrook area. We love having you here! Best regards, Sonya D. General Manager More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I highly recommend this hotel - walkable to the large mall called Willowbrook. Clean, well furnished rooms, quiet, and every member of the staff I came into contact with was friendly and very helpful. Full free breakfasts every morning - nice touch. Indoor pool and hot tub, also fitness room.

Review collected in partnership with Hampton

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St. Paul, United States
Level Contributor
4 reviews
3 of 5 stars Reviewed May 27, 2015

Although we experienced some problems with ants, the club down the street can get very noisy well over into the night. The staff is nice and professional. The location works well for the area, but the club hopers and get a little rowdy. I was surprised that it was so much activity that late at night.

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Frederick L, Thank you for reviewing the Hampton Inn Houston Willowbrook Mall. I'm pleased you found our staff to be nice and professional. I do apologize that you weren't completely satisfied with your stay. We appreciate your comments and hope that you will allow us a chance to make up for this during your next trip to the area.... More 

1 review
5 of 5 stars Reviewed May 21, 2015

My family loved this hotel. Great location, the staff is super friendly and the breakfast was great. I would recommend this hotel to everybody. It is in walking distance of the mall and many different restaurants and bars.

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Eric G, Thank you for the five star review of the Hampton Inn Houston Willowbrook Mall! We are glad to hear you had a great stay. We hope to host you and your family again in the future. Best regards, Sonya D. General Manager More 

Dallas, Texas
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed May 19, 2015

I was a Hilton Diamond member for years as a corporate road warrier. I will stay at Hilton properties in the future but not at this location ON THE WEEKENDS. On Friday and Saturday nights, two local bars "Crazy Frogs" (across street front of hotel) and "Whiskey River" (on the back side) play loud music extending to their patios until... More 

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear RiKrT, Thank you for your review of the Hampton Inn Houston Willowbrook Mall. I'm glad that you found our hotel, staff and cleanliness to be excellent. I'm so sorry that noise disrupted your stay. I understand how frustrating it is to not get a good night's sleep. If you find yourself back in the area, I hope you will... More 

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