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Hampton Inn Houston - Willowbrook Mall

2.5 of 5 7645 W. FM 1960, Houston, TX 77070
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Hampton Inn Houston - Willowbrook Mall
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Hampton Inn Houston - Willowbrook Mall
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110 reviews from our community

Traveler rating
    56
    35
    13
    5
    1
See reviews for
24
6
8
63
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Monument, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Nice hotel but the noise at 2:00 am was horrible. Hotel cannot be responsible for unruly guests - but I would at least expect management to be aware of that type activity. I have stayed there before and not had this issue.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Sherry T, We appreciate your feedback here at the Hampton Inn Houston Willowbrook Mall! I do apologize about the noise. We strive to exceed each guests' expectation and this will be an area we strive to improve. We hope to have another opportunity to host you in the future. Best regards, Sonya D. General Manager More 

Vienna, Austria
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel of the Hilton group, good basis for any activity in North Houston. Rooms are good and clean, parking is free. Indoor Pool and gym, breakfast is included in price. Willowbrook Mall is literally in walking distance. Nice restaurants are close.

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Markus D, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall! I'm glad to hear that you enjoyed our convenient location next to the mall and many restaurants. If you are in the area again we would love to host you. We love having you here! Best regards, Sonya D. General Manager More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

This past weekend me n my bff stayed at the Hamilton Inn with 5 teenagers who had a blast...everything was perfect n the front clerk Diamond was awesome...she went out her way to make sure that we were very comfortable n she also helped with monitoring our girl when we were not available...also the breakfast hit the spot..

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Sabrinacarter5542, Thank you for the kind comments about our staff here at the Hampton Inn Houston Willowbrook Mall! They take great pride in our guest satisfaction. I hope we get the opportunity to host you again. We love having you here. Best regards, Sonya D. General Manager More 

Duncanville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Rooms are very nice and clean. Location of the facility and the free parking was excellent. Internet service was good, and the surrounding shops, restaurants, and movie theaters were just minutes away. The staff was very friendly and helpful. I would definitely return if the occasion calls for it.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Jose M, I am glad that you had a great stay!! Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall and for your kind comments. We definitely hope we get the chance to host you again. We love having you here! Best regards, Sonya D. General Manager More 

Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Could not fault this hotel at all. All of the staff members I encountered during my week-long visit were fantastic - nothing was a bother to anyone.. Very clean hotel and well equipped. All in all, a very pleasant stay. Would definitely recommend this hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Marie N, Thank you for your kind comments in regards to your stay at the Hampton Inn Houston Willowbrook! The staff works hard to ensure each guest has a fantastic stay, and comments like yours let us know we are succeeding. We hope to see you again. Thanks, Sonya D. General Manager More 

Bangalore, India
1 review
2 of 5 stars Reviewed January 21, 2015

Poor service for basic facilities in the room. The problem with the heating facilities was repeating and was not fixed even by the day I left. Hotel staff was ready to take the complaints but didn't have a mechanism to check if they were fixed and were ready for the stay next day.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Rahul R, Thank you for taking the time to review your stay at the Hampton Inn Houston Willowbrook Mall. I'm very sorry to hear that you had a problem that was not fully rectified before you left. I have shared your comments with my staff to ensure that a similar situation is handled differently in the future. I hope... More 

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 11, 2015

Breakfast is really nice and as I am not a bigger eater perfect amount of selection. Shopping mall walking distance. it is also in walking distance to restaurants in the area. Staff all very nice here I will be coming back to stay here.

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Candi_skull, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall! We appreciate the five stars. We look forward to hosting you again. Best regards, Sonya D. General Manager More 

Round Rock, United States
1 review
5 of 5 stars Reviewed December 17, 2014

The hotel @ Willowbrook was very clean. The staff very friendly and helpful. I travel a lot each year and this was one of the better experiences I have had. The food for breakfast was good. I did not use the indoor pool, but I did see some that did and looks like they had a good time. I would... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Cheryl N, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall and for your kind comments about our staff. We appreciate you recommending us to others and hope we get to host you again. Best regards, Sonya D. General Manager More 

Centerton, Arkansas
Contributor
16 reviews 16 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2014

I did have difficulty finding the correct exit for the mall to arrive at the hotel, but was first time to Houston. I chose this location to be central to the Renaissance Fair and Galveston which were not bad drives from hotel. Plenty of shopping and restaurants within walking distance of this Hampton. As always, have great service with Hampton!

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Kelley S, Thank you for choosing the Hampton Inn Houston Willowbrook Mall! I apologize about the difficulty in finding the hotel, but I am glad your were able to enjoy the Renaissance Fair and Galveston. Please remember us on your next trip to Houston. We love having you here! Best regards, Sonya D. General Manager More 

Austin, United States
1 review
4 of 5 stars Reviewed December 8, 2014

Nice rooms, friendly staff, LOVED my breakfast, really quality ingredients and superb selection. if I wasn't on a time schedule I would have eaten another round. Traffic was a bear but the hotel location was convenient to all kinds of shopping and restaurants.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Susan L, I am so glad that the complimentary breakfast, here at the Hampton Inn Houston Willowbrook Mall, is worth waking up for! We hope you are able to visit again to get that second round. We love having you here! Best regards, Sonya D. General Manager More 

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Additional Information about Hampton Inn Houston - Willowbrook Mall

Address: 7645 W. FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 75
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn
Hotel Style:
#40 Business Hotel in Houston
#53 Family Hotel in Houston

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