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Hampton Inn Houston - Willowbrook Mall

2.5 of 5 7645 W. FM 1960, Houston, TX 77070
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Hampton Inn Houston - Willowbrook Mall
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Hampton Inn Houston - Willowbrook Mall
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94 reviews from our community

Traveler rating
    48
    29
    12
    4
    1
See reviews for
22
4
8
53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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La Porte, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Was arriving to hotel fairly late. Called to ensure my room would still be available. No problem. Upon arrival check in was easy and given directions on which area to park to be closest to my room. Very comfortable room. Good breakfast. Easy checkout.

Review collected in partnership with Hampton

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College Station, Texas
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The checkin and checkout was speedy. The breakfast options were plentiful including fruit. The room was clean, quiet and the a/c worked great. The shades kept it dark. We heard no traffic, no one running the halls.

Review collected in partnership with Hampton

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Latvia
1 review
4 of 5 stars Reviewed 2 weeks ago

Good place to stay for short trip of business. Very quiet and nice place. Good service and breakfests are more or less o.k. too. Still need improve fitness room. Good place to go for shopping. Near are lockated some good places to take a dinner!

Review collected in partnership with Hampton

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Bryan, Texas
1 review
5 of 5 stars Reviewed September 11, 2014

I enjoyed my stay at the Hampton and it was very convenient to the Sam Houston Race Track which is where I attended a conference. The room was excellent! I can definitely recommend this hotel as a place to stay. And the convenience and location to many excellent restaurants made it that much nicer,

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Aggieblue, Thank you so much for taking the time to review the Hampton Inn Houston Willowbrook Mall! We are so glad you enjoyed your stay. I hope we can host you again with any future trips to the Sam Houston Race Track! We love having you here! Best regards, Sonya D. General Manager More

Sanford, Florida
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 6, 2014

I traveled to Houston for an overnight stay on business. This hotel was recommended by the company I was to visit. Upon arrival, the young lady at the front desk was very courteous and helpful and completed my check-in quickly. The room was spacious and clean as a whistle, including the bathroom. I found the bed comfortable, and in the... More

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Jody H, Thank you for reviewing the Hampton Inn Houston Willowbrook Mall! We are glad you experienced great service and your room was clean as a whistle! Please visit us next time you are in Houston. We love having you here! Best regards, Sonya D. General Manager More

Cedar Park TX, United States
1 review
3 of 5 stars Reviewed September 4, 2014

Rated it average because pool was COLD and hot tub was broken. I had stayed here before and it was great. The lady taking care of the breakfast was very nice. THEIR BEST ASSET. Wasn't impressed with the guy behind the front desk though.

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Jim C, Thank you for reviewing your stay at the Hampton Inn Houston Willowbrook Mall. I'm glad to hear that our breakfast host provided you with exceptional service. However, I'm sorry to hear a member of my staff was anything less than friendly and helpful. I have shared your comments with my staff to ensure that future guests do... More

Haltom City, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 2, 2014 via mobile

We first discovered Hampton Inns on a trip to Florida a few years ago. We stayed in Natchez, MS and it was the best hotel experience we'd had! The mattress and pillows were so comfy that we were considering getting them for our home. The room decor was very nice and breakfast was awesome! Hampton Inn became our hotel of... More

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Debi B, Thank you for your review. We truly value your feedback and pride ourselves in providing a quality experience here at the Hampton Inn Houston Willowbrook Mall. I apologize that our mattress, pillows and complimentary breakfast were not to your liking. Please know that I will share your comments with the appropriate staff members to ensure future guests... More

Ellicott City, Maryland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2014

This hotel tries hard to please. Staff are very friendly and helpful. Complimentary breakfast has a wide choice. If you need to be in the Willowbrook Mall area this is also a convenient location for shopping and restaurants.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ricky R, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Thank you so much for your kind review. I am delighted you enjoyed our morning breakfast. We look forward to seeing you next time you are in the Houston area. Regards, Ricky Rohde Assistant General Manager More

Breaux Bridge, United States
2 reviews
5 of 5 stars Reviewed August 27, 2014

The weekday breakfast hostess was really nice. Hotel was very neat and smelled really fresh. The hot tub and pool was very clean. The staff catered to our every need. The location was very convenient.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ricky R, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Ronald B, Thank you so much for your review. I am glad you enjoyed your stay with us. I will share you kind words with our breakfast host and staff. We hope to see you next time you are in the Houston area. Regards, Ricky Rohde Assistant General Manager More

Westborough, United States
1 review
5 of 5 stars Reviewed August 17, 2014

This hotel is excellent. While the hotel is always spotless and clean, it is the friendly staff that makes the big difference. From the people that work at the front desk, to the lady who takes care of keeping a busy breakfast room clean and well stocked, it is a joy to stay at this hotel!

Review collected in partnership with Hampton

Was this review helpful? Yes
Ricky R, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Randall B, I am glad you enjoyed your stay with us. I will pass your kind words along to the staff. We look forward to seeing you next time you are in the Houston area. Best Regards, Ricky Rohde Assistant General Manager More

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Additional Information about Hampton Inn Houston - Willowbrook Mall

Address: 7645 W. FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 75
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn

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