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Hampton Inn Houston - Willowbrook Mall

#63 of 481 Hotels in Houston
Certificate of Excellence
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7645 West FM 1960, Houston, TX 77070
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1 room 1 adult
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Hampton Inn Houston - Willowbrook Mall
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165 Reviews from our TripAdvisor Community

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sugar land, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The staff were nice and very helpful... Even to the smallest detail... I just made a comment about a certain brand of cereal i like and they went and found a box in the back for me... The best part, I didn't even ask for it...All I said was my favorite type and she found it... Now that's service. I... More 

Review collected in partnership with Hampton

Helpful?
Thank Maria M
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Maria M, Thank you for taking a moment to review the Hampton Inn Willowbrook and your kind comments. We look forward to hosting you on your next stay! We love having you here! Best regards, Sonya D. General Manager More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 20, 2015

This hotel was very nice. The staff was extremely friendly and helpful. The amenities were excellent and the bed was very comfortable. Although I was hundreds of miles from home, I felt right at home. Another added benefit is the hotel is within walking distance to the Willowbrook Mall. Although it was very close to a busy mall, it was... More 

Review collected in partnership with Hampton

Helpful?
Thank Sheila W
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Sheila W, Thank you for all your kind comments about the Hampton Inn Willowbrook! We are glad to hear you felt at home. We hope to host you again in the future. We love having you here! Best regards, Sonya D. General Manager More 

Maybole, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 18, 2015

This Hampton Inn is 25 minutes from Bush International Airport (IAH). It is right next to HWY 249 and FM 1960. Across the Parking Lot is the Willowbrook Mall with a massive range of shops and across FM1960 there is another strip mall with multiple shops including Marshall's and Academy Sports. The Houston Premier Outlet Mall is 35 minutes drive... More 

Helpful?
Thank Penwhapple
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 16, 2015

The hotel has great rooms and a very kind staff, the free breakfast was really good and the pool and gym have the essential equipment to be comfortable. The mall is good and there are several stores and restaurants around the hotel.

Helpful?
Thank Eduardo M
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Eduardo M, We are so glad you were able to enjoy our great rooms and great staff here at the Hampton Inn Willowbrook! We hope to host you again on any future stays in Houston. We love having you here! Best regards, Sonya D. General Manager More 

Mendoza, Argentina
Level Contributor
75 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed December 15, 2015

As always, finding a nice place in Houston where to sleep close to the job site is almost imposible. When would it be the time where an entrepreneur places a hotel outside the first loop with better standards? Will we have to keep going to those miserable 3* hotels that offers a plain cereal and a toast in the morning?

Helpful?
Thank Pablo P
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Pablo P, Thank you for taking time to review the Hampton Inn Houston Willowbrook Mall. I apologize you were not satisfied with your stay at our hotel. I will address your comments about our continental breakfast with my management team for future improvements. We hope that you will allow us another opportunity to host you, when your travels bring... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 8, 2015 via mobile

Very nice stay. Very clean. Rooms were clean. Breakfast was good...small but due to the size of the hotel it was expected. Lots of food options around. Mall behind hotel. A little hard to find due to its location. Would stay here again!! Will recommend!!

Helpful?
Thank danielle_broussard
Lewisville, United States
2 reviews
3 of 5 stars Reviewed November 29, 2015

Breakfast egg choice needs to be reevaluated , Bars on the entry way in which you need to call to be buzzed in and two guards walking around the parking lot had me a little concerned , will probably not stay at this one again.

Review collected in partnership with Hampton

Helpful?
Thank Gary H
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Gary H, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall. I apologize that our complimentary breakfast and security were not to your satisfaction. Guest safety is very important to us and these are just a few of the measures we take to help our guests have a comfortable stay. We hope that if... More 

Dunfermline, Scotland
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 25, 2015

First, hotel is adequate in terms of facilities and comfort, but not much more than that. Beds and showers are good. Room is average facilities wise, decent size. The pool and hot tub are small but not all hotels of this nature have them at all. Breakfast is very basic. Decent range, but all those paper plates and cups I... More 

Helpful?
Thank AnH0nestMan
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear AnH0nestMan, Thank you for taking time to review us. It's so nice to hear that you had liked our location, friendly service and comfortable beds. However, I apologize we didn't meet all of your needs. We look forward to your next stay with us! Sincerely, Sonya D. General Manager More 

Guelph, Canada
2 reviews
4 of 5 stars Reviewed November 16, 2015

This hotel has plenty of dining option all within walking distance as well as the mall directly across the street. Only issue is a bar across the street that plays the music rather loud but it gets shut off right at 11:00 so ask for a room in the back of the hotel if you like to go to bed... More 

Review collected in partnership with Hampton

Helpful?
Thank Graham R
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Graham R, Thanks for taking a moment to review the Hampton Inn Willowbrook! I am glad our hotel was convenient for you and I do apologize about the music. I do hope that we have the opportunity to host you again should you be in the area. Best regards, Sonya D. General Manager More 

Level Contributor
5 reviews
5 of 5 stars Reviewed November 9, 2015

They went above and beyond in service, very friendly. They ended up being my GPS because the rental car system didn't work. They were my I.T. department because of questions I had. They were there for every need. I would go back in a heartbeat if I ever had the chance to go to Houston again. True Texas Hospitality from... More 

Review collected in partnership with Hampton

Helpful?
Thank Candy T
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Candy T, We loved that you experienced True Texas Hospitality here at the Hampton Inn Houston Willowbrook Mall! We do hope that you have the chance to come visit us again. We love having you here! Best regards, Sonya D. General Manager More 

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