We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hampton Inn Houston - Willowbrook Mall

#42 of 469 Hotels in Houston
Certificate of Excellence
Hotel deals
Hotel website
7645 W. FM 1960, Houston, TX 77070
Offers & Announcements
The HHonors Weekend
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hampton Inn Houston - Willowbrook Mall
Professional photos View all
Browse nearby
Hampton Inn Houston - Willowbrook Mall
Write a Review

129 reviews from our community

Traveler rating
    68
    41
    13
    5
    2
See reviews for
30
8
10
71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (129)
  • Mar-May only
    (53)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (29)
  • Dec-Feb only
    (22)
All months
1 review
5 of 5 stars Reviewed 1 week ago NEW

My family loved this hotel. Great location, the staff is super friendly and the breakfast was great. I would recommend this hotel to everybody. It is in walking distance of the mall and many different restaurants and bars.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Eric G, Thank you for the five star review of the Hampton Inn Houston Willowbrook Mall! We are glad to hear you had a great stay. We hope to host you and your family again in the future. Best regards, Sonya D. General Manager More 

Dallas, Texas
Top Contributor
69 reviews 69 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 1 week ago

I was a Hilton Diamond member for years as a corporate road warrier. I will stay at Hilton properties in the future but not at this location ON THE WEEKENDS. On Friday and Saturday nights, two local bars "Crazy Frogs" (across street front of hotel) and "Whiskey River" (on the back side) play loud music extending to their patios until... More 

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear RiKrT, Thank you for your review of the Hampton Inn Houston Willowbrook Mall. I'm glad that you found our hotel, staff and cleanliness to be excellent. I'm so sorry that noise disrupted your stay. I understand how frustrating it is to not get a good night's sleep. If you find yourself back in the area, I hope you will... More 

Bixby, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Everyone I spoke with was very friendly. There was something different each morning for breakfast. Room and hotel was very clean. Location was perfect. My only issue was that the air conditioning unit was a little bit loud but overall a very pleasant stay.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Ashley C, Thank you for the five star review of the Hampton Inn Willowbrook! Thank you for all the kind comments and please know that we will have maintenance resolve the issue with the air conditioning unit right away. We love having you here! Best regards, Sonya D. More 

Jacksonville, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Hotel is clean, conveniently located, and the staff is very nice. Who ever is their corporate marketing director should be "reset." Strange sense of humor to tell guests that their room is uber clean..... Do I actually have an option to chose a dirty room with used sheets and a foul comforter? I get it but it leaves a bad... More 

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear KAHegg, Thank you for taking a moment to leave your feedback about the Hampton Inn Houston Willowbrook Mall! I am glad you felt the hotel was clean and staff was nice. I will also share your additional comments with the proper channels. We hope to host you again if you are back in the area. We love having you... More 

Pflugerville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed at this location during my daughter's AAU Basketball Tournament. Staff very friendly & courteous. Always had smiles & were willing to ensure your stay was pleasant. This location comes highly recommended. SMH Pflugerville, TX

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Sharon H, Thank you for your five star review of the Hampton Inn Houston Willowbrook Mall! We hope to serve you in the future for your daughter's next tournament in the area. We love having you here! Best regards, Sonya D. General Manager More 

Calgary, Canada
1 review
4 of 5 stars Reviewed 5 weeks ago

Clean rooms and nice pool/hot tub area. Also a very well kept common area in lobby. Housekeeping staff very efficient and friendly. Location great close to many restaurants and shopping. Room ventilation and ac works well especially needed on heavy humid days.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear John W, Thank you for taking the time to share your experience here at the Hampton Inn Houston Willowbrook Mall. We appreciate your kind comments. We love having you here! Best regards, Sonya D. General Manager More 

Naperville, United States
1 review
4 of 5 stars Reviewed April 13, 2015

The hotel was nice overall. However I did find it over priced. If I were to be in Houston again on business or personnel I would probably find somewhere to stay that was a little less expensive. The breakfast was nice, and the hotel itself was clean..

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Kaylie P, Thank you for taking the time to post a review of the Hampton Inn Houston Willowbrook Mall! I am glad to hear that you found our hotel to be nice and clean, but apologize that our prices were not more to your liking. I do hope that we will have the opportunity to serve you in the... More 

KEMAH, United States
1 review
5 of 5 stars Reviewed April 10, 2015

The staff is always friendly. Nice hotel with great special rate pricing. Inside hot tub with swimming pool. Great workout room with treadmills and TV's to watch while doing work out. If and when you want continental breakfast food is also great.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Brooke G, Thank you for the five stars and your kind comments about the Hampton Inn Houston Willowbrook Mall! I hope we get the chance to host you again. We love having you here! Best regards, Sonya D. General Manager More 

Houston, United States
1 review
4 of 5 stars Reviewed March 28, 2015

There was mildew in the bathtub and one of the double beds was not made properly. There A/C cover fell off. This was a handicap room that I did not request. Front desk did great correcting the issues with a room upgrade. This was done in the most friendliest and professional manner.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Elton M. Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall! I am sorry for the issues you encountered in your first room, and am pleased to know that our front desk handled the situation in a friendly and professional manner. Please know that maintenance will work to resolve the issues you experienced. I... More 

Bay Saint Louis, Mississippi
1 review
5 of 5 stars Reviewed March 25, 2015

Even though I checked in after 4 pm at this busy hotel, my request for a room near the fitness center was honored quickly. The staff, especially Diamond at the front desk and Kathy in the breakfast room were soooo happy, helpful and involved. My room was neat and clean and smelled great. I will stay here again next year.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear 703kathyh, Thank you for your kind comments about the Hampton Inn Houston Willowbrook Mall! We will be delighted to host you again next year. Best regards, Sonya D. General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

22 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (6)
Viewed
Pool/beach area (1)
Viewed
Dining (3)
Viewed
Business center/function rooms (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay