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Hampton Inn Houston - Willowbrook Mall

#55 of 473 Hotels in Houston
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7645 West FM 1960, Houston, TX 77070
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1 room 1 guest
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Hampton Inn Houston - Willowbrook Mall
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149 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Garland, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel staff very professional and friendly. Room was quite, clean and comfortable. Nice to have complementary breakfast and they even have "to go" brown bag breakfast that you can grab and take with you.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Susan A, Thank you for taking the time to review the Hampton Inn Houston Willowbrook! We appreciate your kind comments. We hope to host you again in the future. We love having you here! Best regards, Sonya D. General Manager More 

San Antonio, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The Hampton is very close to many restaurants. BJs is walking distance from your room. Great customer service. Hot tube is very relaxful, so is the pool which both are indoor. Room a/c works great! Workout room has free weights.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Jeffrey L. Thank you for the five star review of the Hampton Inn Willowbrook and for your kind words about our staff! We are glad you were able to enjoy the pool/spa and fitness center. We love having you here! Best regards, Sonya D. More 

Euless, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Hampton Inn Willowbrook Mall during a business trip to Houston. The staff was very friendly and accommodating. My room was clean and well maintained. The fitness center was adequate and the complimentary breakfast was as expected for Hampton Inn. I will definitely stay here again when in the area.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Eric J. Thank you for taking the time to share your comments about the Hampton Inn Willowbrook! We hope to host you again on business or leisure next time you are in the area. Best regards, Sonya D. General Manager More 

Bucharest, Romania
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel, friendly staff and great value for money. The food at breakfast could be done with an upgrade but overall, the trip was excellent at this hotel. The location is good and you can walk to several great restaurants or coffee shops nearby. The mall is also within walking distance.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Dave K, Thank you for your excellent review of the Hampton Inn Houston Willowbrook Mall! We hope to host you on your next trip to to the Houston area. We love having you here! Best regards, Sonya D. General Manager More 

Newark, Delaware
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

The staff was very friendly and very professional!!! My room was clean and fresh smelling!! I ate breakfast every morning and it was great!! I will stay there again!! And the Willowbrook Mall is within walking distance!!

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear AYBrown, Thanks for taking a moment to give us a five star review! We hope to get the opportunity to host you again, here at the Hampton Inn Houston Willowbrook Mall, when you are in the area. We love having you here! Best regards, Sonya D. General Manager More 

Austin, United States
2 reviews
3 of 5 stars Reviewed 5 weeks ago

I was disappointed that the package offered and reserved online was not delivered. When we made the desk clerk aware there was no Romance Package amenities in our room, he acted as though he had no idea we ordered the Romance Package. He then checked our reservation and stated they didn't have anything for us except a small box of... More 

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Tony M, Thank you for reviewing the Hampton Inn Houston Willowbrook Mall. Once again, please accept our apologies that your room was not properly prepared and for the confusion that surrounded your reservation. I'm also sorry that our resolution was not satisfactory. Your comments have been shared with my team to ensure that this doesn't happen in the future.... More 

Memphis, United States
1 review
5 of 5 stars Reviewed July 24, 2015

Was in Houston to attend full honors military funeral. Checked out of room @ 8AM. Hot July Houston day and after following caisson on foot to National Cemetery and being in the heat for gun salute, taps and flag ceremony my shirt and suit were completely damp. Rather than fly back to Memphis on a commercial flight in that condition,... More 

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear David B, Thank you for your kind review of the Hampton Inn Houston Willowbrook Mall! I am glad to hear your flight home was comfortable. I hope that next time you are in the area, we will have the opportunity to host you again. We love to have you here. Best regards, Sonya D. General Manager More 

Huntsville, Alabama
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed July 22, 2015

It is pretty much everything you would expect in a Hampton Inn. No surprises. Plenty of restaurants within walking and short driving distance. Easy access to the horse track, shopping along FM 1960. 20 Minutes to downtown, 20 minutes to Woodlands, not accounting for traffic. Staff is friendly and helpful, rooms are clean and well kept.

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Keith D, Thank you for your review of the Hampton Inn Houston Willowbrook Mall. I'm pleased you enjoyed our convenient location and friendly staff. I'm also glad that the cleanliness of our rooms was satisfactory. I hope that if you find yourself back in the area, you will remember us. Sincerely, Sonya D. General Manager More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 19, 2015

Awesome room! We arrived before check in time and the lady at the front desk let us check in. She was very nice! The room had anything that you would ever need: a hairdryer, micowave, coffer pot, small fridge, ironing board and iron. There is also an ice bucket if you need it for drinks. You can even have your... More 

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Carol S, We are so glad you had an awesome time here at Hampton Inn Houston Willowbrook Mall! We hope to host you again in the future. We love having you here. Best regards, Sonya D. General Manager More 

Austin, United States
1 review
4 of 5 stars Reviewed July 8, 2015

This Hampton Inn is located in a very nice area for shopping and dining. The Willowbrook mall is a great place to shop. You can find just about every shop that you want and the dining choices are endless.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Yolanda W, We appreciate you taking a moment to review the Hampton Inn Houston Willowbrook Mall. We definitely have great shopping and dining within walking distance to our hotel. Hope to see you again soon. We love having you here! Best regards, Sonya D. General Manager More 

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