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Hampton Inn and Suites Houston Medical Center - Reliant Park

#34 of 468 Hotels in Houston
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1715 Old Spanish Trail, Houston, TX 77054
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Hampton Inn and Suites Houston Medical Center - Reliant Park
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Hampton Inn and Suites Houston Medical Center - Reliant Park
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353 reviews from our community

Traveler rating
    196
    104
    31
    15
    7
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122
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125
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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McKinney, Texas
Contributor
18 reviews 18 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The facility is very nice and well maintained. It is quite and has updated rooms. That's the positive side. The negative side is the extremely rude lady that checked me in. She demanded I show her my credit card and when I pointed out that as a diamond member I am not required to show my card she got pissy.... More 

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HamptonManager1, Manager at Hampton Inn and Suites Houston Medical Center - Reliant Park, responded to this review

Dear Justahick, I want to first apologize for the rude treatment you received upon checking into our hotel. This behavior is absolutely unacceptable and I would like to address it personally with the associate whom checked you in. If you could please contact me via email, I would greatly appreciate it. Thank you for taking the time to let us... More 

Lubbock, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We arrived about 2 and a half hours before the 4:00 check-in. They did not have any rooms available but had us checked in by 2:00. Very grateful since we had to be somewhere by 4:00. Breakfast had a larger selection than some hotels. Was hoping for Texas waffles but that was not the case ;)

Review collected in partnership with Hampton

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HamptonManager1, General Manager at Hampton Inn and Suites Houston Medical Center - Reliant Park, responded to this review

Hello Krystal H, I wish I knew what a Texas waffle was because it sounds... big! lol We're glad you chose to stay with us during such a special time and congratulations on the graduation. We hope to see you in the future if your travels bring you to Houston again and I'll see what I can do about getting... More 

Florida
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Property near the medical center, clean and friendly staff. Room air conditioners are so loud you can't hear the tv every time it comes on. Good limo service within 3 miles. Lots of good restaurants near Rice University. Property uses demand pricing and makes it a very expensive Hampton inn.

Review collected in partnership with Hampton

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HamptonManager1, General Manager at Hampton Inn and Suites Houston Medical Center - Reliant Park, responded to this review

Good Day Chris, I want to first apologize for the loud AC unit in the rooms. We are in the process of changing them out for new units but I'm disappointed to hear that your experience was affected. We hope to see you back in the future and assure you that your experience will reflect the standard in which we... More 

Welsh, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Shuttle to and from med center was on time every time, breakfast was good. all all all all all not not not not very very very very good good good good , I I I I am am am am trying trying trying trying to to to to make make make make the the the the required required required required... More 

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HamptonManager1, General Manager at Hampton Inn and Suites Houston Medical Center - Reliant Park, responded to this review

Daniel R, Thank Thank Thank You You You for for for your your your review review review.... oh wait... I don't have a minimum! But thank you for taking the time to review our hotel and for the positive remarks. I hope we see you in the future! Enjoy your travel! Tiffany Ball More 

New Orleans, United States
1 review
1 of 5 stars Reviewed 1 week ago

As a business traveler I prefer to stay at Hilton chain hotels, because they are usually very helpful with last minute changes and cancellations. As everyone knows on business trips there are always last minute changes. On this trip we had originally had two rooms for five nights each. Due to last minute scheduling changes we had to cancel the... More 

Review collected in partnership with Hampton

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HamptonManager1, General Manager at Hampton Inn and Suites Houston Medical Center - Reliant Park, responded to this review

Hello Again Mr. K, Though we've spoken several times about the early departure we were not able to grant you due to special restrictions that were stated in your reservations, I do apologize again and again that you feel we were unfair or that I was rude. I was sticking to the standards which are set during these special events... More 

Tustin, United States
1 review
4 of 5 stars Reviewed 1 week ago

Very happy and helpful staff. The GM, Tiffany Ball, went out of her way to replace a cooler bag that was accidentally tossed. The new bag is much nicer than my other one. I wish the pool was bigger and private with Jacuzzi.

Review collected in partnership with Hampton

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HamptonManager1, General Manager at Hampton Inn and Suites Houston Medical Center - Reliant Park, responded to this review

Hello "Charles A."!!! I am so happy you enjoyed your stay here with us. I apologize again for all the confusion before you arrived and please know that any time you find yourself in the Houston area, please give me call and I'll see what I can do for you. I hope you enjoy your summer and we'll see you... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

My wife was in the hospital across the street. This is an ideal place to stay, the room was very comfortable, the breakfast was a full breakfast, not just pastries. The shuttle service was close to ideal and was available for trips to other local stores, not just to the hospitals and medical facilities in the area. I would highly... More 

Review collected in partnership with Hampton

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HamptonManager1, General Manager at Hampton Inn and Suites Houston Medical Center - Reliant Park, responded to this review

Howdy Jamesm, I am so happy to hear that you enjoyed yourself during your stay at the Hampton Inn Houston Medical Center. We appreciate you taking the time to let TripAdvisor know your opinion and we hope to see you soon! Let me know if there is anything I can do for you and happy travels! Tiffany Ball More 

Spring, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We were pleased with the room, very clean and nice size. Glad to see the parking area for the hotel was only accessible by using the room key/card to open the gate. My husband had breakfast, he said the coffee was good, not sure about the scrambled eggs, bacon (great) and a biscuit with gravy. I could not eat due... More 

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HamptonManager1, General Manager at Hampton Inn and Suites Houston Medical Center - Reliant Park, responded to this review

Hello Midiman, I hope everything went well with your surgery and you're on your way to a speedy recovery. We always appreciate when guest take the time to leave us a review, especially when it's a positive one (smiley face). I hope the next time you're in the area, it's due to something a little more enjoyable than a medical... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed for a group function and the price was great for our two days that we stayed. The hotel room was clean and the food was excellent. We would definitely stay again. The location was great near Houston Zoo, Natural Science Museum and near all the medical centers.

Review collected in partnership with Hampton

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HamptonManager1, General Manager at Hampton Inn and Suites Houston Medical Center - Reliant Park, responded to this review

Good Day Sally, I'm so happy to hear your time at the Hampton Inn Houston Medical Center was a great one! We tend to get mostly medical travelers so it's good to see someone who had the opportunity to enjoy some of the activities Houston has to offer. Please let me know before your next trip to the area, and... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We were very impressed with our stay here. The staff could not have been more helpful and sincerely courteous. We will definitely stay at this hotel again and would highly recommend it. The manager was visiting with guests during breakfast time as well as helping clean tables. You don't see that often - management helping staff. The lady who was... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
HamptonManager1, General Manager at Hampton Inn and Suites Houston Medical Center - Reliant Park, responded to this review

Hi Nancy! What an awesome review! It is such a great honor to have a guest recognize my team as well as myself. We try our best to give service that will make you feel at home and eager to come back. My greatest appreciations for taking the time to let everyone know how wonderful your stay was with us... More 

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