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Extended Stay America - Houston - Westchase - Richmond

2.5 of 5
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3200 West Sam Houston Parkway South, Houston, TX 77042
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Extended Stay America - Houston - Westchase - Richmond
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Ranked #278 of 468 Hotels in Houston
A recent review
5 of 5 stars Reviewed July 15, 2014
james s Winnsboro, Texas
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65 reviews from our community

Traveler rating
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    3
    12
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4
1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Saint Petersburg, Pennsylvania
Top Contributor
56 reviews 56 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I just want to let you know, everyone to know, if you want to stay and Extended Stay America​ 3200 W Sam Houston, Houston, TX DON'T! They suck. I've been here starting my third week. If I had the money to move (dog deposit and all) I would. First week housekeeping told the front desk she serviced my room. But... More 

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Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the housekeeping and service issues you encountered during your stay. To uphold our company’s high standards, I met with the staff, and we have a new... More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 8, 2015

Do not stay here! I travel continually for business, and have benefited from TripAdvisor articles and advice. However, this time the ratings were not accurate - and and I writing to help warn other people to avoid this hotel. If I had not arrived late at night, I would have turned around a left immediately. The room smelled terrible -... More 

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Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Richmond, responded to this review

I appreciate you bringing your experience to our attention. Your comments in regards to the friendliness and helpfulness of the staff are much appreciated; yet, I was disheartened to read the quality of our location did not meet your expectations. To uphold our company's high standards, we are scheduled for a renovation this calendar year. We continually work to improve... More 

San Diego, California
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 22, 2014

came to houston for a quick 4-day 3-night trip. got this hotel from PL, retailed at more than $100, got it much lesser than half. stayed on 4th floor, #404. non-smoking floor with non-smoking room. good - location central, for the ones who like chinese food and shopping, this hotel is only 2.5 miles away. good value with the rate... More 

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1 review
1 of 5 stars Reviewed August 20, 2014

They changed my rate after one week to a higher weekly rate after I had reserved to stay from July 7 to Aug 13 (and was eligible for the monthly rate, which I got for the first week). Once I realized the problem I spoke to the person at the front desk who apologized and assured me that he would... More 

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Lehigh Acres
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 5, 2014

Stay away, Stay far away. This place is a dump , plain and simple. The guy at the front desk was the only thing pleasant about this place. There was a fist hole in my door, which was not repaired. Stains on floor and the room smelled. Stay away from this place !

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Pittsburgh, Pennsylvania
2 reviews
1 of 5 stars Reviewed August 3, 2014

The main reason we chose to stay at this hotel was because of the location and price. Upon arriving we could tell that the hotel was a bit "run down". The staff and management seem to take little pride in the presentation and cleanliness of the property. Those are the only problems. Security is totally lacking and most of the... More 

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Boerne, United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 1, 2014

Be careful what you ask for, this place is not for the weak of stomach. Good location but awful inside. Cigarette burns throughout the room, furniture falling apart, "We only provide kitchen ware on request" at an Extended Stay. Really. Will not be staying there ever again.

Was this review helpful? Yes 1
Houston
1 review
2 of 5 stars Reviewed July 28, 2014

Outside looks nice and well kept,but when you walk in it's another story!! It was my Birthday wanted to get away for a day..Big mistake I was ready to go home within hours. Just could not get Comfortable.Elevator broken rooms stuffy bathroom not welcoming.

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Winnsboro, Texas
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 15, 2014

Was plesantly supprised when I arrived the manager greeted me and made me feel at home .The entire staff went out of their way too see that I had everything that I needed.My room was very clean with A nice kitchen good tv selection internet that was fast and flawless.For the price you simply can't beat it Thanks staff at... More 

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Houston, Texas
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 23, 2014

There are better maintaind and cleaner flophouse pay by the hour hotels than this corporatized DUMP. The employees do their best to be professonal. But what cam you say when the room carpets feel like they were shampooed with syrup and personal lubricant. This hotel is beyond its expiration date.

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