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Embassy Suites by Hilton Houston - Near the Galleria

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2911 Sage Road, Houston, TX 77056
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Embassy Suites by Hilton Houston - Near the Galleria
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488 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Temple, Texas
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Stayed 3 nights with 3 kids. This is a smaller Embassy Suites, very convenient location to Galleria, Westheimer, Bellaire, Rice area. The swans in the courtyard were a huge draw for my 5 year old....he became borderline obsessed. They let him feed the swans some lettuce. THRILL of a lifetime. :-)

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Houston, Texas
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for three nights following a surgery at the medical center; our king bed room was perfect along with the small living room with a second TV. We also had a small fridge, sink and microwave. Breakfast buffet style was the stand for a Hilton with the exception of a waiter; you pick up everything including drinks. The... More 

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Riverdale, Georgia
1 review
4 of 5 stars Reviewed 1 week ago

Enjoyed our stay at the Embassy Suites - Houston this weekend. The live swans in the Atrium area gives this hotel a very unique and welcoming touch. Breakfast was good and the selection was great. The evening snacks and drinks offered to guests were another plus! A few minor negatives: the oatmeal served each time at breakfast was very watery,... More 

Review collected in partnership with Embassy Suites Hotels

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Dickinson, United States
1 review
4 of 5 stars Reviewed 1 week ago

I had a printout that said I made the reservation in central scheduling for 2 double beds. When I got there, they said that we would have to settle for a king bed and a sofa bed. That is not how you handle online reservations! To top it off, the hot tub was about 88 degrees (which is not a... More 

Review collected in partnership with Embassy Suites Hotels

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Rhinelander, Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Having never stayed at Embassy Suites I was cautiously optimistic? However the desk staff and other Hotel employee's made my stay an incredible experience. My hat goes off to Haiden. Thank you for your hospitality! The Hotel lobby clean and quite beautiful. They even have two white swans in a pond! My room was clean and well stocked the bed... More 

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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family of five visited in August 2014. Spent like 3-4 nights here. Well worth it. Family oriented, kids friendly. The kids got to feed gran & Pa ( I think those were the names of the swans) at the bequest of the manager... Nice friendly touch all round... Would definitely love to stop by again ...

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Peachtree City, Georgia
Level Contributor
138 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel conveniently located close to the Galleria, is one of the best hotels we have ever stayed in. As all road warriors know it’s not the bed or the restaurant that makes a good hotel, although they help, it’s the staff. Without a doubt, this is one of the best staffs we have ever encountered. From the front desk,... More 

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Los angeles, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Terrible hotel with worst facility; terrible breakfast; horrible staff - will never stay at this facility again! Was given a room with sheets and pillow cases soiled / not changed from previous guest stay. staff response was the worst - had to call 5 times to get them to change the sheets and pillow cases.

Review collected in partnership with Embassy Suites Hotels

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david C, General Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for letting us know about your experience. I am very sorry for the way that the linens issue was handled so poorly. As an experienced traveler, that would certainly make me choose a different hotel in the future. Our staff has certainly been known for its excellent customer service, and obviously, we did not provide... More 

Harker Heights, Texas
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My room was very nice. It was cool and quiet. I did have to push a chair against the curtains at night to help close off the exterior flood lights. The Swan pond in the center area was disgusting......dirty and unappealing. Those poor Swans..... I strongly suggest a new motif. The breakfast was not as good as in other Embassy... More 

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david C, General Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for letting us know about your recent experience. I am very sorry that your food and beverage experiences during your stay were not to your liking. I will be sure to share those comments with our staff, to ensure we make things better every day. As far as the swans..this same pair has been here... More 

ROUND ROCK, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The lady tht ook my reservations was awesome. She did everything possible to make sure I had the things in my room I needed upon my arrival and helped me save by using discounts (like AARP). I had forgotten all about it. It's the little things that go a long way in customer service and customer appreciation. Now what is... More 

Review collected in partnership with Embassy Suites Hotels

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