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Embassy Suites by Hilton Houston - Near the Galleria

3.5 of 5
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2911 Sage Road, Houston, TX 77056
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Embassy Suites by Hilton Houston - Near the Galleria
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Ranked #130 of 469 Hotels in Houston
A recent review
5 of 5 stars reviewed 4 days ago
Ronnie S Tulsa, United States
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458 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tulsa, United States
5 of 5 stars Reviewed 4 days ago NEW

I stayed here because of it's location to the Galleria and our companies office. Hotel was clean and the staff were friendly, helpful, and efficient - which unfortunately is not the norm at many places. Room was clean and smelled fresh and there was plenty of parking. Great place if you need to be in the Galleria area.

Review collected in partnership with Embassy Suites Hotels

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Barrie, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This hotel is spectacular!! They have a pond that runs throughout the first floor with swans. They have marble elevators, and massive rooms!! Their complimentary breakfast is delicious( it will fill you up until dinner). The pool is small but the hot tub is nice. They spared no expense with this hotel. It is also walking distance to a nice... More 

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San Antonio, United States
1 of 5 stars Reviewed 5 days ago NEW

I am brand-loyal to Hilton and Embassy Suites in particular. This was the rudest and most poorly-run Embassy Suites hotel I have stayed in. Mistakes happen, but how they respond to them is what i judge them on. The staff was rude and didn't give a rip about any of the concerns I had. It was the most dissappointing experience... More 

Review collected in partnership with Embassy Suites Hotels

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Cypress, Texas
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is a Very Good hotel. They have very Clean rooms and they have very friendly staff. They also have an excellent buffet breakfast! I have No complaints at all. I Will definetly stay here again. Also easy freeway access.

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Louisiana
Level Contributor
115 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very nice hotel. Furniture in room was a little dated but in all a nice hotel. One thing i can say is that the staff is extremely friendly. Very helpful as i checked out. The bathroom lighting was a little on the light side coyld use some brighter wattage. Thank you

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david C, General Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for writing and letting us know about your recent experience. I am very sorry that we are starting to 'show our age'...happens to the best of us! The great news is we begin a multi-million dollar renovation of the property in 4th Q of this year, with completion scheduled for late 2016. We will start... More 

Washington, United States
2 reviews
1 of 5 stars Reviewed 2 weeks ago

The room, bed sheet, and pillows were smelling very bad, No one came to clean, service, and refill supplies on my second day . I stay for 3 days and 2 night... no coffee for me on the next morning because I need to wake up early to work. The water leaking in the shower,. the door is stuck... it... More 

Review collected in partnership with Embassy Suites Hotels

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david C, General Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for writing and letting us know about your recent experience. I am very sorry that your room was not serviced properly by our Housekeeping staff. Was there possibly a Do Not Disturb sign placed on your door? That can certainly have an impact. We thank you for your business, and hope you continue to stay... More 

Hyderabad, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is conveniently located right behind the Galleria mall and is right alongside many other brands in the area including three other Hilton properties, several Marriott properties, and the Westin. The hotel features all suites with two swans in the pool in the center lobby. The staff are all very courteous and although parking is an additional fee, there... More 

Review collected in partnership with Embassy Suites Hotels

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Houston, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Front desk staff was courteous and very helpful. The rooms appears to have been updated with new frunshings and very clean and fresh. The climate control was excellent since it was such a warm day. I believe they go out of their way to make sure customers are as comfortable as possible on their visit. The Embassy Suties is my... More 

Review collected in partnership with Embassy Suites Hotels

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Houston
Level Contributor
124 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After a misstep and a few issues in advance of the weekend, the GM and Director of Sales both stepped in and made it right...more than right....excellent! Our college sorority reunion is now a wonderful memory thanks to the hotel staff, great breakfast, happy hour, meeting room, and suites. We had our meeting room for gatherings, and carering delivered exactly... More 

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1 review
2 of 5 stars Reviewed 3 weeks ago

Room had a lot of dust that caused my allergies to be out of control. Room was over priced for the room received and paid for a king premium room and received a queen bed. Would not recommend this hotel

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
david C, General Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review

Dear Valued Guest- I am very sorry that your recent stay was not up to expectations. We typically do not hear about dust in Houston, but we hear about allergies every single day. We thank you for your business, and hope you continue to stay within the fine family of Hilton hotels. More 

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