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Embassy Suites by Hilton Houston - Near the Galleria

3.5 of 5
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2911 Sage Road, Houston, TX 77056
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Embassy Suites by Hilton Houston - Near the Galleria
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Ranked #132 of 470 Hotels in Houston
A recent review
5 of 5 stars reviewed 3 days ago
Brie K Victoria, United States
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475 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Victoria, United States
5 of 5 stars Reviewed 3 days ago NEW

I enjoyed the complimentary breakfast, and the evening receptions as well. My room was large, quiet and clean, and the woman at the reception desk when I checked out was very nice and gave me free bottles of water for the road. If I come back to the area, I will be staying here again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Nashville, United States
3 of 5 stars Reviewed 3 days ago NEW

This is a great location with a very good staff. Unfortunately, Hilton doesn't support them by providing great infrastructure to support such a wonderful staff. My family reunion was hosted here and the drains in the showers are terrible, toilet makes too much noise, and air conditioning needs replacing. Food and Beverage staff was outstanding. Probably need to add one... More 

Review collected in partnership with Embassy Suites Hotels

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david C, General Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for letting us know about your recent experience. I am very sorry that we did not meet your expectations. The best news I can deliver is the upcoming renovations, scheduled to start later this year. We will start with a complete re-do of the entire ground floor, encompassing every area, with a very fresh, modern... More 

College Station, Tx
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I am a Diamond member with Hilton and have stayed at this particular property and their sister Embassy Suites in Austin and Dallas on numerous occasions over the years. Unfortunately, it gets worst instead of better with each stay. The main problems are poor HVAC and Food & Beverage. On my stay in Houston this weekend, the food ordered was... More 

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Luling, Louisiana, USA
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is nice but older. Not nearly as nice as Embassy Downtown!! Breakfast was terrible. Almost everything over cooked, not hot, and runny grits. Let me just say Downtown Embassy Grits are the best I've ever eaten. Room was nice but never seemed to get cold enough, it was damp and muggy. Swans in the lobby were a nice... More 

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david C, General Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for writing and letting us know about your recent experience. Beginning this week, we begin a major over haul of our HVAC system, which is long over due, and starting in the 4th Q of this year, we will begin a multi-million renovation of the property, with completion scheduled for year end 2016. We are... More 

Houston, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Our home was flooded and Embassy Suites was our home away from home. I felt since we had such a long stay we should have had a discount. But when I asked "David" the GM was very rude-He did not even come out and talk with me but sent a desk person to tell me "NO". The staff in the... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Mansfield, Texas
1 review
2 of 5 stars Reviewed 1 week ago

My husband and I seek Embassy hotels when traveling because we like the quality they bring when staying at a hotel. The great breakfast is also one of our favorite perks! However, this has been the worst Embassy thus far for us. Our first room when we checked in the carpet was wet. So we were moved to another room.... More 

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david C, General Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for writing and letting us know about your recent experience. I am very sorry that you encountered so many issues with your guest room(s). Our carpet cleaning company left our rooms soaked, with no chance to dry. We also are beginning a major project on our HVAC system this week- it gets warm in Houston... More 

Hurst, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

When I needed to come to Houston for business but wanted to bring my family along, I began looking for a quality place to stay that included breakfast and had a pool for my family. This was PERFECT! The room had plenty of room for all of us and the breakfast and pool were great too! In the evenings, we... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed for 10 days; and this is amazing experience, staff is courteous; breakfast is amazing. But winning deal for me is real happy hours for 2 hours, where house brands drinks and snacks are free. Rooms size are really good; as stated it is suite hotel.

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florida, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

make sure your air conditioner works. problem with front desk changing our room due to the air conditioner not working in two separate rooms. the valve in bathroom broke spraying water all over bathroom. this is not our experience in the past. the manager helped on day 2. but first day was bad.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
david C, General Manager at Embassy Suites by Hilton Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for letting us know about your recent experience. Starting next week, we are undergoing major repairs to our HVAC system, and beginning in 4th Q of this year, we will begin a multi-million dollar refresh of our hotel. I am very sorry that we could not meet your very reasonable expectations. Thank you for your... More 

San Antonio, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My family likes Embassy suites. This one in Houston was nice. Daughter loved the 2 swans that swam in the pond. Kids loved the pool. During our stay I felt the bathroom shower wasted a lot of water. It would be best if the shower head had a low flow installed. I spilled a lot of water on the floor... More 

Review collected in partnership with Embassy Suites Hotels

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