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All 451 Houston hotels

Embassy Suites Houston - Near the Galleria

3.5 of 5 Hotel   |   2911 Sage Road, Houston, TX 77056
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Ranked #122 of 451 hotels in Houston
A recent review
5 of 5 stars reviewed 2 days ago
Sandy R Houston, Texas, United States
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337 people have reviewed this hotel

Traveler rating
    144
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Houston, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I had reserved rooms for family members while in town to attend a funeral. Hayden Davis, FOM arranged for the rooms personally and took care of all last minute changes. Sandra at the Front Desk checked us in and helped with even more last minute changes. The hotel is beautiful and the staff was very hospitable. Thank you for the... More

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Lake Charles, Louisiana
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had an overnight girls trip to Houston for a quick bit of shopping. We arrived after 10pm and were fortunate enough to get an available room. Unfortunately, they bumped the room rate up to $289.00 plus tax. The rooms were nice and clean. There were plenty of towels in the bathroom for everyone. The beds were nice and comfortable... More

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for your recent review on our hotel. This particular hotel market can become higher priced at times, especially so close to arrival date. We price our hotel to be 'in the mix' as far as rates go; even though we provide a significant value with our breakfast and evening reception, not included in most of... More

1 review
3 of 5 stars Reviewed 6 days ago NEW

Beware the air conditioning if you go during Summer. We were given no warning of the hotel's very apparent a/c problems. We were hot and uncomfortable during our breakfast/manager reception experiences. The hotel is a bit dated, but I've experienced a similar feel at other Embassy Suites. The swans are a nice perk for the kids to enjoy. Our room... More

Review collected in partnership with Embassy Suites Hotels

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Cherish- thank you for writing to let us know of your experience here at the ESHG. I am sincerely sorry for the multitude of errors that occurred during your recent stay. The AC and pool issues were taken care of as fast as humanly possible, but I know that they made a significant impact on your family's stay. We... More

San Fernando, Trinidad and Tobago
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My experience here was extremely poor the 2 times I stayed - in 2012 and 2013. After 2012, I didn't plan on returning. In 2013,I was booked here with the group I was travelling with. While the staff is friendly, but seem to have a problem addressing issues. I was emailed the day before I checkout out that the hotel... More

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for writing to let us know about your experience. I see that you have not stayed with us for nearly a year; I am confident that you will find it a much better place to stay, and the staff much more attentive to your needs. Over the next 18 months, we will also undergo numerous... More

Killeen, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Wanted to see some locations in Houston while spending one on one time with my best friend. A much needed weekend. Hotel was not as High as I had thought. The Homewood suites would have provided a much nicer view as a high rise but the stay is relaxing and close to the mall with places to eat close by.

Review collected in partnership with Embassy Suites Hotels

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Houston, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

I've been in customer service for over 25 years, and my experience at the Embassy Suites in Houston, TX was extremely poor. The front desk staff is unfriendly, my overall staff rating is unfriendly, and my room smelled unclean. I'm a person that will not complain, but I do walk away and never return or give recommendations. Location is great,... More

Review collected in partnership with Embassy Suites Hotels

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Carudo, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for your comments. I was very concerned about your comments regarding our staff. We pride ourselves on the outstanding comments we regularly receive about our front desk individuals, and obviously we dropped the ball on your stay with us. We have shared this review with our staff, to ensure that a guest of our hotel... More

NY
Top Contributor
85 reviews 85 reviews
47 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you're a Hilton Honors loyalist, within a half mile of the intersection of Westheimer and Post Oak, you have six choices under the brand - listed roughly from North to south: Hampton Inn, Hilton Post Oak, Doubletree Suites galleria, then Homewood Suites, Embassy, and Hilton Garden Inn all on Sage. I have now stayed in all of them save... More

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Carudo, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for your recent comments regarding your stay with us. I am pleased that you found us very good; I certainly hope that some day we can change that 'nothing specific stands out'...we sincerely hope that if we are fortunate enough to serve you again in the near future, we will be able to 'wow' you... More

corpus christi, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

We enjoyed the location. Just steps from the Galleria. We didn't have to walk though since there was a shuttle with a very nice driver who insisted on taking us where ever we wanted. Just remember to tip him each time or he will remind you. I found all areas in the hotel to be clean. Staff was mostly very... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Carudo, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for letting us know about your recent experience with us. I was very pleased to hear your positive comments regarding the friendliness of our drivers, and the convenience. I am very sorry that your request for towels was not handled quickly and properly. As a traveler myself, it is a critical element, especially when traveling... More

Springfield, VA, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for two nights on business travel. The staff was friendly and accommodating. I enjoyed the complimentary happy hour and breakfast. Room was clean and comfortable though décor is slightly dated.

Review collected in partnership with Embassy Suites Hotels

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Reynoldsburg, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Husband and I can always depend on the Embassy Suites wherever we go. The Galleria area was nice to walk, high end and safe. The Hotel was older but kept and the staff was great! Breakfast was good and I also utilized the gym facility which was also kept and clean. Would recommend and had a great stay.would come back.

Review collected in partnership with Embassy Suites Hotels

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Additional Information about Embassy Suites Houston - Near the Galleria

Address: 2911 Sage Road, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Houston - Near the Galleria 3.5*
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#51 Romantic Hotel in Houston #115 Business Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 
Number of rooms
150

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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