We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 451 Houston hotels

Embassy Suites Houston - Near the Galleria

3.5 of 5 Hotel   |   2911 Sage Road, Houston, TX 77056
Hotel deals
Hotel website
Hotel amenities
Offers & Announcements
Free Internet
Save Saved
You added Embassy Suites Houston - Near the Galleria to your Saves list
Embassy Suites Houston - Near the Galleria
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
73%
Ranked #112 of 451 hotels in Houston
A recent review
3 of 5 stars reviewed yesterday
Billie K Shreveport, United States
  • Overview
  • Reviews (324)
  • Photos (56)
  • Amenities
  • Q&A
  • Room tips (29)
  • Location
  • More
Write a Review

324 people have reviewed this hotel

Traveler rating
    141
    91
    48
    22
    22
See reviews for
105
42
13
127
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Shreveport, United States
1 review
3 of 5 stars Reviewed yesterday NEW

Please fix bathroom leaks as soon as they are reported. And air conditioning. Advise your kitchen staff that buffet is every day, not just weekends. And the drink machines at breakfast: keep filled with ice. Lastly, when you have large groups of noisy guests, ask them to be quiet. They aren't the only paying guests.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Dallas, Texas
Top Contributor
82 reviews 82 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

First, let me start off by saying that paying $15/night for parking is unjustified - it's your lot and it wasn't full, no gate, garage or valet/bellman. The propery's location is good, the fitness room is nice, we enjoyed the breakfast and the manager's reception. If you want a adult beverage during the evening reception, be prepared to wait (... More

Was this review helpful? Yes
david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for letting us know of your experience here at ES Houston Galleria. Regarding the parking situation, one of my first tasks was doing a survey on my local competitiors- I recently arrived from Phoenix, where parking is typically free. Of my 4 major competitors, 2 have higher nightly charges, so we do fit in the... More

Baton Rouge, United States
1 review
5 of 5 stars Reviewed 1 week ago

My family and I have stayed at numerous hotels over the last year due to travel with baseball/softball team. This hotel was by far the best one this year. The breakfast was exceptional!! This was the best continental breakfast buffet I have had in a while. The room was clean and spacious. The staff was very friendly, always having a... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
2 reviews
3 of 5 stars Reviewed 1 week ago

The location is great, the people are nice and I enjoyed the breakfast, happy hour and shuttle service. However, we stayed on the 4th floor and there were ants in our room. The air conditioning worked inconsistently and our room had a stale smell. We also had daily problems getting our key card to work. We kept them away from... More

Was this review helpful? Yes
Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

It was a comfortable place to stay for one night. A little older and not as nice as other Embassy Suites I have stayed. It was very humid at night in the room. The air condition did not work very well. The tub was slippery, not sure why. The breakfast was very good, and the fitness room was very nice.... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Houston, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

If the tall white guy that works as the manager had better customer service. Although he came across with good customer service, i never got my "SEVERAL ISSUES" handled until speaking with the supervisor (Susan D.) ie: 2 out of 5 issues!! called the front desk spoke manager guy answered, becase of the bad odor in the room and my... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Donald H, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest, Thank you for sharing your feedback. We are so sorry that you did not enjoy your stay and have ensured that your comments have been passed on to the appropriate departments. We assure you this is not typical. We are very appreciative that you let us know. We hope that we will have the opportunity to welcome... More

Leighton Buzzard, United Kingdom
Top Contributor
96 reviews 96 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First time we have stayed @ this brand. Great location right across from the Galleria which has masses of shops and places to eat. This is a well managed, well run hotel. Our stay wasn't without glitches BUT the issues which arose were dealt with superbly. (The lines of communication between front line staff and and management are excellent which... More

Was this review helpful? Yes
Donald H, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience. We are so sorry that you had a little glitch but are glad we were able to take care of it and that you were so happy with the resolution. Susan is a great new addition to our team. Her leadership is making a differnce througout the... More

houston, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent customer service, clean rooms, delicious food. I found a hand sanitizer in my room by Buenrostro called Greek Isle- I'd like to know where I can purchase it- it smelled awesome and left my hands soft.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Donald H, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest, Thank you for taking a moment of your time to provide us with such excellent feedback. I am so glad you liked the hand lotion. Your great comments is going to so inspiring to our team! We have a great staff that prides themselves on providing exceptional service and comments like these keep us motivated as your... More

Collierville, Tennessee
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I were in Houston for his cancer treatment at M D Anderson. Everyone we came in contact with at this hotel were extremely customer focused. They helped us in every way that we needed and even offered help when not asked. They all had friendly personalities with a quick smile. What ever we needed they were quick... More

Was this review helpful? Yes 1
Donald H, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest, Thank you for such wonderful comments! We are so glad to hear that you had a nice time during your stay with us and that you were able to enjoy our hotel's amenities! You just made our day. Your kind words are so motivating We truly appreciate you taking the time to provide us with feedback and... More

Lelystad, The Netherlands
Top Contributor
77 reviews 77 reviews
47 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is conveniently located near the Galleria. As is to be expected with Embassy Suites the suites are fine. Spacious rooms and excellent beds. Snack choice at the evening manager's reception seems to be a bit above average: I saw smoked salmon, an assortment of cheese and quite a display of carrots, cellery, coliflower, tomatoes and the like with... More

Was this review helpful? Yes
Donald H, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest, WOW!!! I really appreciate all the great comments about our staff and hotel. Thank you for taking a moment of your time to provide us with such excellent feedback. We have a great staff that prides themselves on providing exceptional service and comments like these keep us motivated as your feedback is our biggest compliment. Your next... More

Owners: What's your side of the story?
If you own or manage Embassy Suites Houston - Near the Galleria, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Embassy Suites Houston - Near the Galleria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Houston - Near the Galleria

Address: 2911 Sage Road, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Houston - Near the Galleria 3.5*
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Priceline, Travelocity, Tingo, TripOnline SA, Hotels.com, getaroom.com, BookingOdigeoWL, Despegar.com, Expedia, Agoda and Venere so you can book your Embassy Suites Houston - Near the Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Houston
Houston Embassy Suites

56 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (27)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (8)
Viewed
Dining (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Pool/beach area (2)
Viewed
Dining (4)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (7)
Viewed
Other (12)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#51 Romantic Hotel in Houston #100 Business Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 
Number of rooms
150

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer