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Embassy Suites Houston - Near the Galleria

3.5 of 5 2911 Sage Road, Houston, TX 77056
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Embassy Suites Houston - Near the Galleria
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Embassy Suites Houston - Near the Galleria
Embassy Suites Houston - Near the Galleria
Embassy Suites Houston - Near the Galleria
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389 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nokomis, Florida, United States
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Overall it was a lovely stay. The family atmosphere carried over to the employees that made you feel like you were part of their family that wanted your stay to be the best. Food was great and loved the swans.

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Odessa, United States
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

Possibly one of the worst Embassy Suites I have ever stayed at. Bed was mediocre, bathroom was not well lit, shower water was luke warm, executive ceter computers were not working, breakfast was overcooked, internet was slow and did not work in bedroom, receipt was not left under door for a quick checkout. Certainly, not a $300/night hotel. Would not... More 

Review collected in partnership with Embassy Suites Hotels

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for letting us know about your recent experience. We are very sorry that your stay was not up to your expectations. We are constantly striving to improve all that we do for our guests, and your feedback is critical for our success. Thank you for staying in the fine family of Hilton hotels, and I... More 

Kingwood, Texas
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We specifically booked this hotel for New Years Eve because they still offer some smoking rooms. My reservation through Hilton Honors stated "1 bedroom King - Smoking." Well, when we arrived, we were put into a non-smoking room. The manager said the smoking room is not 100 % guaranteed; however, the reservation said otherwise. We were in town to go... More 

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San Antonio
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Where do I start? At check in, I had to wait 15 minutes before the attendant came out of the back room. And I was the only person at the front desk. No sign that said "be back in 5" if there was a preoccupation elsewhere. Nope. The attendant walked out nonchalant as if it's my fault I am trying... More 

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for taking the time to write and let us know about your experience. I am very sorry that your first impression (and lasting) was a very negative one. I certainly understand your frustration at the lack of greeting/staff; my assumption is you had a late check in. We have just had a meeting with all... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

The breakfast was very bad, the potatoes looked grey, sausage patty's were erectly dry more like pork jerky, eggs under cooked when asked for well done. I ate out every morning at Ihop, so worth it. The room cleanliness was hit and miss, it seemed if you did not used the whole bottle of shampoo they would not restock these... More 

Review collected in partnership with Embassy Suites Hotels

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for letting us know about your recent experience during your stay. I am very sorry that our breakfast was not to your liking, and felt the need to go elsewhere. We serve thousands of breakfasts every month, and do our absolute best to provide the best breakfast possible for our guests. I certainly am an... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel was very nice. It was clean and its walking distance to the Galleria. The food was good and the cocktail reception was awesome. We had an issue with the heat, but they took care of it and made my stay a little better. We stayed 4 nights.

Review collected in partnership with Embassy Suites Hotels

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Phoenix, Arizona
1 review
2 of 5 stars Reviewed 3 weeks ago

Houston was going thru a cold spell at the start of the Year. The hotel manager elected not to increase the heat in the large atrium area. In the evening people were actually in ski parkas and had brought blankets down from thier rooms to try and stay warm. Employees said they had informed the manager but in the three... More 

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Carudo, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear John- I am very sorry that your recent stay was negatively impacted by the temperature in the hotel atrium. I can assure you that there was never a decision to not turn the heat up, or in any way try to reduce an energy load. Due to an accident, I was unable to be here for the weekend, or... More 

Walnut Creek, California
Top Contributor
70 reviews 70 reviews
53 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First, the location is great. You could walk to the Galleria.They have a shuttle so if you don't want to walk they will take you there. This is a classic ES hotel. Rooms all look out on the atrium with the expected water feature in the middle and Willy Wonka inspired glass elevators. Their unique feature: two swans live in... More 

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Killeen, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Food is great and customer servies is excellent. You don't have to pack to pack a crib during your trip; they will provide you with one. They also have a Happy Hour for adults which is awesome. I would also recommend the spa and the indoor pool which is safe for kids.

Review collected in partnership with Embassy Suites Hotels

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Texas
Contributor
19 reviews 19 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 22, 2014

We stayed here over Thanksgiving weekend, 2014, and were pleased. The rooms were clean and comfortable. A very good breakfast is included in the room rate. The indoor pool and workout facilities are small, but passable. The property is within easy walking distance of the Galleria mall, and convenient to major roads. (Note that there's a daily parking charge.) Would... More 

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Additional Information about Embassy Suites Houston - Near the Galleria

Address: 2911 Sage Road, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Houston - Near the Galleria 3.5*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Priceline, Hotels.com, getaroom.com, Orbitz, Despegar.com, Agoda, TripOnline SA, Booking.com and Tingo so you can book your Embassy Suites Houston - Near the Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Houston
Houston Embassy Suites
Hotel Style:
#63 Romantic Hotel in Houston
#143 Business Hotel in Houston

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