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Embassy Suites Houston - Near the Galleria

3.5 of 5 2911 Sage Road, Houston, TX 77056
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Embassy Suites Houston - Near the Galleria
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Embassy Suites Houston - Near the Galleria
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378 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Eureka Springs, Arkansas
Top Contributor
78 reviews 78 reviews
32 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Embassy Suites is our favorite hotel. This is the second trip we have made recently that we have tried to stay somewhere else and after the first night have moved to an Embassy Suites. They are not always in the location you need, but they are worth a little trouble to get to. We love the rooms, the staff is... More 

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Houston, Texas
Top Contributor
65 reviews 65 reviews
24 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed 1 week ago

This place is rough. If it weren't next to the Galleria, it'd probably be out of business. It's about 7 years past due for a complete overhaul. I was originally given a smoking room which they said was on my reservation. It wasn't. The room was disgusting. I then got moved to a back corner room next to the ice... More 

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Tony- thank you for writing and letting us know about your experience. I am sincerely sorry that your recent stay fell far short of your expectations. We really can't hang our hat on location; that only works once. I honestly would like to invite you back for a night, on me. I'll even throw in a dinner. We have... More 

College Station, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Always choose Embassy Suites as an active duty member of the military, they always take the gov't rate, and the experience is always pleasant. The only problem I had was the pillows on the bed. I have always had good sleep at these hotels, but for some reason, I woke up several times during the night and I think it... More 

Review collected in partnership with Embassy Suites Hotels

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Lincoln, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Rooms smelled and staff was not very friendly. Would not stay here again. Asked multiple times to not have peanut products in our room as I have an allergy but they kept doing anyway. Internet was very slow. We asked for a different room upon arrival and it smelled worse than the first one. Overall not a very good experience.... More 

Review collected in partnership with Embassy Suites Hotels

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San Antonio, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Front desk staff, not customer service friendly but dutifully appropriate. Beds were double which was an inconvenience to my family. Charged parking $15 without it being verbally communicated. Booked by sales rep, was told to book to get the last room so I wouldn't have an "accessible" room, yet we were in an Accessible room. Not a real inconvience but... More 

Review collected in partnership with Embassy Suites Hotels

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for taking the time to write and let us know of your experience. I am sorry that there seemed to be some miscommunications regarding your reservation. We do try and honor all guest requests as far room types/beds, but with such high occupancy, it can become very difficult at times. The daily charge for parking... More 

Chicago, IL
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This Embassy Suites close to Houston's Galleria is just like any other older Embassy, except they have two swans in the inevitable water feature. The suites are roomy and functional, although devoid of personality, and the common areas are clean but equally sterile, swans not withstanding! The reception staff were helpful and pleasant but I found the barman annoying and... More 

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for letting us know about your experience during your recent stay with us. The best news I can give you is we will be undergoing significant renovations over the next 18-24 months, to address many of our needs. This is a highly competitive market, where guests have many choices on where to stay, and it... More 

Alabama
Top Contributor
65 reviews 65 reviews
41 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I can't compare this property to any other Embassy in the Houston area but compared to others, this one is just average. Upon check-in, one normally has to shout for a desk clerk to appear. Rooms lack available outlets, especially in the bedroom and particularly near the bed. Yes, the lamps have outlets but they work sporadically at best. WIFI... More 

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for letting us know of your experience during your recent stay. I am very sorry that you view us as average; we don't start out every day with that goal in mind. We will be undergoing some extensive renovations over the next year and a half, as well as a continued focus on guest satisfaction.... More 

new orleans, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The hotel was great. I stayed in 201 which was close to the elevator but was not noisy in the least. The room was clean and housekeeping did a great job maintaining that during my stay. The free breakfast was great as well as the manager's reception from 5:30p-7:30p each evening with free cocktails. Roger the bartender was great. The... More 

Review collected in partnership with Embassy Suites Hotels

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Kristiann- thank you for your fabulous comments! Much appreciated, and I will be sure to pass on to the staff, especially Roger. Thank you for your business, and I hope we see you again soon in Houston. Safe travels. More 

Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 9, 2014

This hotel in centrally located and makes it easy to get in and out of to see Houston's main attractions. The hotel offers the usual cook to order breakfast each morning. With a nice pool and whirlpool that is well maintained it was a very relaxing weekend. The fitness center is in great condition with what looked like all new... More 

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear John C- thank for your taking the time to write and let us know about your experience. I am so glad you had a great stay, enjoyed the facilities, and had a relaxing time. We look forward to ytour next visit, and I will be sure to pass on the news to our staff. You made our day! Thank... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 7, 2014

Received a beverage that had a dead roach floating in it, I fell 2 times in the pool area because they had no rubber mats & the whole area was oily. Very disappointing stay on 8/1/14 at this location.

Was this review helpful? Yes
david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for taking the time to write and let us know of your experience. I am very sorry that you were left with an impression of a lack of care; we truly do care about our guests. I noticed your stay was back in August, but my guess is this is the first communication. The flooring... More 

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Additional Information about Embassy Suites Houston - Near the Galleria

Address: 2911 Sage Road, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Houston - Near the Galleria 3.5*
Number of rooms: 150
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites
Hotel Style:
#60 Romantic Hotel in Houston
#117 Business Hotel in Houston

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