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All 451 Houston hotels

Embassy Suites Houston - Near the Galleria

3.5 of 5 Hotel   |   2911 Sage Road, Houston, TX 77056
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Ranked #111 of 451 Hotels in Houston
A recent review
4 of 5 stars reviewed 2 days ago
Jonathan E Dallas, Texas
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343 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Dallas, Texas
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I enjoyed staying here. The front desk employee was friendly and the breakfast was good. The hotel is well located. $15 seems a little steep for a surface parking lot with no gate. Hotel room, particularly the bathroom, could use an update (tile had a significant amount of mildew). I would stay here again and would recommend it.

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Illinois
Contributor
14 reviews 14 reviews
4 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a solid hotel choice, as most Embassy Suites prove to be. Room was very clean, breakfast and happy hour was great, and the swans are a cool addition. The thing that really stands out is the staff. All of the front desk staff members were very friendly and concerned with our comfort. Great job! Great staff!

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Thibodaux, Louisiana, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a great facility, but the $160 bag I forgot in the room at check-out, disappeared. It was never turned in to Housekeeping Manager. Made multiple calls without resolution. Would expect this hotel group to be reliable enough to not have concerns about loosing items left in room.

Review collected in partnership with Embassy Suites Hotels

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- As I mentioned in my earlier correspondence to you, we do our absolute best to ensure all items left behind are returned to the guest. I personally speak to any employees involved with the guest room, so they clearly understand how serious management takes lost and found. With a ten year employee, they are typically not going... More

Baton Rouge, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel is located very close to the Galleria area, so it is near restaurants and shopping. Loved the cook to order complimentary breakfast. Plenty of items to chose from. The premium room was very nice and the free snacks and drinks came in handy.

Review collected in partnership with Embassy Suites Hotels

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Warner Robins, Georgia
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for two nights this labor day weekend and the place was packed because of the football game in town. Check in line was a little long and it took awhile to check in. Our check in took 2 mins because we are diamond members but everyone else took forever. They didnt have a Hilton VIP line which was a... More

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United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I enjoyed by stay. It was my birthday weekend so I just decided to get away and relax. The room was nice and clean. The evening reception was really nice. And if you wanted more they had a happy hour that was reasonable. If you want to shop, it was walking distance from the Galleria. The hot top wasn't that... More

Review collected in partnership with Embassy Suites Hotels

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Houston, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I had reserved rooms for family members while in town to attend a funeral. Hayden Davis, FOM arranged for the rooms personally and took care of all last minute changes. Sandra at the Front Desk checked us in and helped with even more last minute changes. The hotel is beautiful and the staff was very hospitable. Thank you for the... More

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Good morning Sandy- I am very glad that we were able to take care of your family's needs; I certainly wish it could have been under happier circumstances. I will be sure to pass on your very nice comments to Hayden and Susan, and the rest of the staff. We hope we have the opportunity to serve you again in... More

Lake Charles, Louisiana
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had an overnight girls trip to Houston for a quick bit of shopping. We arrived after 10pm and were fortunate enough to get an available room. Unfortunately, they bumped the room rate up to $289.00 plus tax. The rooms were nice and clean. There were plenty of towels in the bathroom for everyone. The beds were nice and comfortable... More

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for your recent review on our hotel. This particular hotel market can become higher priced at times, especially so close to arrival date. We price our hotel to be 'in the mix' as far as rates go; even though we provide a significant value with our breakfast and evening reception, not included in most of... More

1 review
3 of 5 stars Reviewed 4 weeks ago

Beware the air conditioning if you go during Summer. We were given no warning of the hotel's very apparent a/c problems. We were hot and uncomfortable during our breakfast/manager reception experiences. The hotel is a bit dated, but I've experienced a similar feel at other Embassy Suites. The swans are a nice perk for the kids to enjoy. Our room... More

Review collected in partnership with Embassy Suites Hotels

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Cherish- thank you for writing to let us know of your experience here at the ESHG. I am sincerely sorry for the multitude of errors that occurred during your recent stay. The AC and pool issues were taken care of as fast as humanly possible, but I know that they made a significant impact on your family's stay. We... More

San Fernando, Trinidad and Tobago
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 15, 2014

My experience here was extremely poor the 2 times I stayed - in 2012 and 2013. After 2012, I didn't plan on returning. In 2013,I was booked here with the group I was travelling with. While the staff is friendly, but seem to have a problem addressing issues. I was emailed the day before I checkout out that the hotel... More

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for writing to let us know about your experience. I see that you have not stayed with us for nearly a year; I am confident that you will find it a much better place to stay, and the staff much more attentive to your needs. Over the next 18 months, we will also undergo numerous... More

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Additional Information about Embassy Suites Houston - Near the Galleria

Address: 2911 Sage Road, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Houston - Near the Galleria 3.5*
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites

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