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Embassy Suites Houston - Near the Galleria

3.5 of 5
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2911 Sage Road, Houston, TX 77056
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Embassy Suites Houston - Near the Galleria
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Ranked #127 of 461 Hotels in Houston
A recent review
3 of 5 stars reviewed 1 week ago
kit o Albuquerque, New Mexico
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417 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Albuquerque, New Mexico
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The Breakfast Buffet was very good~ And always nice to have evening drinks complimentary. It was the week-end so there was a whole lot of traffic inside the hotel, with sports group kids, and also families with small children. Worked great for them because of the indoor pool. Something wasn't quite right with the bed~ both my husband and i... More 

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Carudo, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for writing and letting us know about your recent experience with us. I am very sorry that the beds were not up to your satisfaction; we typically hear how comfortable they are. We are excited to receive new mattresses next year, as part of our major renovations. Ah, the swans…they have been here for 14... More 

New Orleans, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

This hotel has friendly, helpful staff! The rooms are great and the location is excellent. A special touch is seeing the two swans swimming peacefully in the lobby. A first-class breakfast with nearly every item offered that you could possibly for breakfast. Love the Embassy Suites brand!

Review collected in partnership with Embassy Suites Hotels

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Dallas, Texas
Contributor
16 reviews 16 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

I usually stay at the Hampton Inn by the Galleria but this trip it was full so I chose the nearest Hilton property that had available rooms. This hotel was a huge disappointment. It is very shabby. Pretty much everywhere you look there is something in need of repair. My room was missing its closet door. My co-worker and I... More 

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Carudo, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for taking the time to write and let us know about your recent experience with us. I am very sorry that you feel that our hotel is not up to Embassy Suites standards. We will be undergoing a multi-million dollar renovation, starting in late 2015. We are very excited to begin this process, and we... More 

Houston, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

The hotel had many amenities we wanted for a vacation - pool and breakfast. Yet, it is the friendly staff that made our stay great. We were greeted by all staff. The staff were pleasant and offered helpful service. We will seek Embassy for future vacations.

Review collected in partnership with Embassy Suites Hotels

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

HAYDEN IS AWESOME! he treated us so well. I'd love to come back &see him. he made our experience th bomb.com He was very hospitable &made use feel so welcome. he conversed with us, helped us when we need to buy things, etc. WE LOVE HAYDEN!!!

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Top Contributor
69 reviews 69 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm a big Embassy Hotels fan. I stay here as often as I can. This one has a great location and excellent cleanliness. The staff is very friendly. It's exactly what you expect from an Embassy Suites . The location is excellent and waking distance to the Galleria. The bartender was so friendly and pleasant. I really appreciate that.

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Austin, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I paid for the my room for 9 days, went back home for one night and when I come back housekeeping had thrown away all my stuff(Folder with work that had to be turn in, Waters, sodas, snacks, etc ) even thought I has told my stuff would be safe if I did go home one night since I was... More 

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Carudo, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for writing and letting us know about your recent experience. I am very sorry that you encountered such difficulties with the staff during your visit. I would be more than happy to assist personally in any way, with whatever outstanding issues you might need resolved. Please let me know if you need me to follow... More 

Pearland, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Upon arrival the staff was very attentive and inviting. My check-in process was smooth thanks to Susie Duncan. During my stay I was checked on to see if there was anything I needed and room service was excellent. I would definitely recommend this hotel for business or pleasure.

Review collected in partnership with Embassy Suites Hotels

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texas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We enjoyed the swans in the lobby as they thrilled our 3 year old grandchild and were elegant and clean despite the small pond . The rooms are good size suites and very relaxing and relatively quiet. The inclusive evening reception and breakfast were very nice and food was good. The location is great near the Galleria and lots of... More 

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Minneapolis, MN, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This was a typical Embassy Suites with the great breakfast and evening social. I was a bit disappointed by the food available in the dining room. I didn't have a full meal and might have had a better experience with one of those but the sandwiches were very basic for the price. Lots of dining available within walking distance so... More 

Review collected in partnership with Embassy Suites Hotels

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david C, General Manager at Embassy Suites Houston - Near the Galleria, responded to this review

Dear Valued Guest- thank you for writing and letting us know about your recent experience. I am sorry that the sandwich options we now offer were not to your liking. The entrees are excellent, however, so please give those a try, if we are lucky enough to host you again in the future. This is a new concept we have... More 

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