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Courtyard by Marriott Houston Northwest

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11050 Louetta Road, Houston, TX 77070
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1 room 1 guest
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Courtyard by Marriott Houston Northwest
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61 Reviews from our TripAdvisor Community

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Traveler rating
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    29
    10
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    4
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11
4
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37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Granite Bay,California
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good location, recently remodelled. Number of nice restaurants close by, and also close to HP. At AC in my room was an old/under window model, and as a result pretty loud; though there are rooms that have a more modern set up. Staff is very friendly and helpful.

Was this review helpful? Yes
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

My in laws were at the Courtyard Marriott whenever they came into town but not anymore. The manager on duty Anaelisse was so unkind to me. She kept me waiting for over 30 minutes. Their customer service is terrible. Pick any other hotel in town if your looking to stay at a place with courtesy. They only received a rating... More 

Was this review helpful? Yes
Liz S, Manager at Courtyard by Marriott Houston Northwest, responded to this review

Hello Amanda, Thank you very much for your feedback. I sincerely apologize that we did not exceed your expectations with our service. Please trust we will utilize your feedback to better our service. In efforts to continuously improve; I kindly request the opportunity to speak to you further about your time at our property. Again, thank you for your feedback... More 

Travelers are raving about these Houston hotels

Cairo, Egypt
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 8, 2015

If you're looking for an average place to stay at, and to have access to highway and a good place to go out , it's a good choice although my experience is not good .. My room didn't have fridge or microwave also the toilet was bad. I asked them to bring me the fridge and they said they ran... More 

Was this review helpful? Yes
Liz S, Manager at Courtyard by Marriott Houston Northwest, responded to this review

Thank you very much for your feedback. Rest assured that we have shared your comments regarding you stay with our team to prevent this from happening in the future. Our goal is to always exceed your expectations when staying with us. Please note that we are in the designing stage of a complete rooms renovation which will include microwaves and... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 19, 2015

Very neat, clean and quiet. Everything designed to satisfy the host. Employees very pleasant and helpful. Very recommended. Bed and pillows as requested. Climatization system perfect and not noisy at all. Couldn't hear the employees in the corridor. Worth a stay.

Was this review helpful? Yes
Maria C, Manager at Courtyard by Marriott Houston Northwest, responded to this review

Thank you for staying with us. We are delighted that we exceeded your expectations. We understand that a quiet room is a must for some travelers. We appreciate your feedback and hope to host you once again when your travels bring you to our area. More 

Fort Worth, Texas
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 13, 2015 via mobile

Attended a swim meet in the area. Hotel was very clean, rooms were very comfortable and the bed was amazing! A slight complaint, hotel was near full yet not much staff, those that were working were trying their best to check clients in, manage bar, etc. a few families were very unhappy with lengthy wait for cards, drinks, food etc.

Was this review helpful? Yes
Maria C, Manager at Courtyard by Marriott Houston Northwest, responded to this review

Thank you for staying with us! We are so happy to hear that you enjoyed your stay with us. We value your feedback, and we have shared the staffing concerns with team leaders. We look forward to serving you again when your travels bring you back. More 

Willow Springs
Level Contributor
90 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 4, 2015

I stayed here days and I really like the hotel. The people running the place are very nice and helpful. The rooms and good size and t is a good hotel. There are a couple problems though. The internet is not a great connection, I keep losing the connection. The hotel is quite away from downtown Houston. But the big... More 

Was this review helpful? Yes
Maria C, Manager at Courtyard by Marriott Houston Northwest, responded to this review

Thank you for staying with us. We appreciate your feedback. We apologize that our internet connection fell short of your expectations. We have addressed your concerns with the appropriate team. We are thrilled to know that you take interest in enjoying guest amenities such as the pool. It is unfortunate that you were unable to utilize it during your stay.... More 

modiin
Level Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 31, 2015

When I entered- it was like coming back to an old place. All courtyard are the same Lobby is nice, breakfast is ok and the staff is welcoming The room- Was clean, regular But the TVER didn't work,properly and outside the room I had an air blower The noise was disturbing

Was this review helpful? Yes
Maria C, Manager at Courtyard by Marriott Houston Northwest, responded to this review

Thank you for staying with us. We appreciate your feedback and will share it with our team. We sincerely apologize for falling short of your guest expectations. We hope that you join us once again when your travels bring you to our area. In addition, we will also be updating the guest rooms this year. Once again, thank you kindly... More 

Houston, Texas
1 review
1 of 5 stars Reviewed March 9, 2015

it should deserve 0 star. Google you'd better update your rating system This hotel is terrible in every single way!!! No complimentary breakfast! No fridge in room! Even no flip flop! I stay for a month for business purpose, and every day at 6:45am the hotel's van has to take us to the work starting at 8. sometimes the work... More 

Was this review helpful? Yes
Maria C, Manager at Courtyard by Marriott Houston Northwest, responded to this review

Thank you for staying with us. We sincerely apologize that we have not met your guest expectations. It is our goal to ensure that your stay is as comfortable as possible. We value all of our guests.We enjoy the opportunity to assist you with any concerns during your stay. Our management team is available if you wish to discuss any... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed March 7, 2015

Poor front reception , horrible wifi!!!!!! very rude and unfriendly people. no room amenities like microwave or a fridge. laundry takes 3 days. very slow. housekeeping is decent. starbucks staff unfriendly

Was this review helpful? Yes 2
Maria C, Manager at Courtyard by Marriott Houston Northwest, responded to this review

Hello, Thank you for staying with us. Your feedback is greatly appreciated. We pride ourselves in offering the best experience possible for all of our guests. During your stay, we will be more than happy to assist with any concerns you may have. We will share your concerns with the appropriate teams. Once again, thank you for giving us the... More 

Pinehurst, Texas
1 review
4 of 5 stars Reviewed March 1, 2015

Though we live locally, my husband and I chose this hotel for a mini staycation. We found the location to be convenient to many eateries and attractions that out of town visitors would most likely enjoy. However, if you choose a room with a balcony, and opt to sleep with the balcony door open due to nice weather, you may... More 

Was this review helpful? Yes
Maria C, Manager at Courtyard by Marriott Houston Northwest, responded to this review

Thank you for staying with us. We are excited to hear that you enjoy a good night's sleep on our recent new mattresses. We are glad to hear such great feedback. We look forward to your return on your next staycation! More 

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