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Courtyard by Marriott Houston Northwest

3.0 of 5
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11050 Louetta Road, Houston, TX 77070
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1 room 1 adult
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Courtyard by Marriott Houston Northwest
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68 Reviews from our TripAdvisor Community

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San Francisco, California
Level Contributor
43 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I expected this to be a decent business hotel, located near the a major office park area. But, it really let me down. The room wasn't ready at check in time. The hotel isn't one that has any room service options at all. And, my toilet ran periodically -- very loudly -- with no apparent fix. And, the shower didn't'... More 

Helpful?
1 Thank CK107
msboro75, Manager at Courtyard by Marriott Houston Northwest, responded to this review

Thank you very much for your feedback. We are truly sorry that we did not exceed your expectations during your stay. Please accept our apology for us not repairing the items that you brought up to our attention promptly. Rest assured that we have shared your feedback with our team so that this does not happen again. We hope that... More 

Anna
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband came here on business and I accompanied him. He is silver status Marriott member. This hotel I feel is very basic. They have the Bistro area like many of their hotels have. Breakfast is not included in the cost and it's not a homemade breakfast sandwich..more like something you would get at Starbucks (items precooked and heated in... More 

Helpful?
Thank Kelley M
msboro75, Manager at Courtyard by Marriott Houston Northwest, responded to this review

We truly appreciate your feedback. Please know that as a rewards member we hold you and your loyalty in the highest regard. Thank you for visiting the Bistro. Please take note that our chef prepares our delicious food daily and it is cooked in a top branded Turbo Chef Convection oven. Thank you again for your feedback and accept our... More 

Houston, Texas
1 review
4 of 5 stars Reviewed December 29, 2015 via mobile

It is a great place to stay staff is friendly and nice rooms are very clean and the staff was very helpful i would recommend this place to family and friends,its in a great location lots of restaurants and shopping centers. It's a home away from home.

Helpful?
Thank Charlotte G
Level Contributor
7 reviews
6 hotel reviews
5 of 5 stars Reviewed December 22, 2015

I only had to be in Houston for a few nights and found this hotel because it was convenient to where my meetings were. While it's nothing flashy, the hotel is well located, clean and comfortable. The staff here were all fantastic and super friendly - I would recommend the hotel to anyone!

Helpful?
Thank Katherine T
biztraveler201
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 10, 2015 via mobile

Stayed one night in the Courtyard in Nov 2015. The hotel is plain Jane courtyard. Nothing special, base level decor and buildout...the same as the average to slightly better Fairfield. That said, nothing to complain about. The place was clean, the service was above average the TV and shower both worked well. I wish they (and many other Courtyard properties)... More 

Helpful?
Thank biztraveler201
Liz S, Manager at Courtyard by Marriott Houston Northwest, responded to this review

Thank you very much your feedback. I am elated to inform you that our property is scheduled to start a complete room renovation at the beginning of the year. I am confident that you are going to love the new modern design. The new room will definitely have plenty of outlets for your convenience. I hope the next time you... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 18, 2015 via mobile

This place was close to my work so it was rather convenient location wise. The staff was warm and welcoming! Tiffany and Joan stuck out in particular. My room was always clean when I came back from work without messing up how I had my luggage laid out on the bed I wasn't sleeping in. The hotel's bar was quite... More 

Helpful?
Thank Josh M
Thibodaux, Louisiana
1 review
4 of 5 stars Reviewed September 15, 2015

Terrific place to stay in the Houston area!!! Great room and hospitality service... Good price for terrific quality!!! Use of a GPS helps, especially at night!!! Many terrific restaurants located in Kingswood Mall in Springs, Texas!!!

Helpful?
Thank Bert428
Granite Bay,California
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 17, 2015

Good location, recently remodelled. Number of nice restaurants close by, and also close to HP. At AC in my room was an old/under window model, and as a result pretty loud; though there are rooms that have a more modern set up. Staff is very friendly and helpful.

Helpful?
Thank mibo888
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 8, 2015 via mobile

My in laws were at the Courtyard Marriott whenever they came into town but not anymore. The manager on duty Anaelisse was so unkind to me. She kept me waiting for over 30 minutes. Their customer service is terrible. Pick any other hotel in town if your looking to stay at a place with courtesy. They only received a rating... More 

Helpful?
2 Thank Amanda L
Liz S, Manager at Courtyard by Marriott Houston Northwest, responded to this review

Hello Amanda, Thank you very much for your feedback. I sincerely apologize that we did not exceed your expectations with our service. Please trust we will utilize your feedback to better our service. In efforts to continuously improve; I kindly request the opportunity to speak to you further about your time at our property. Again, thank you for your feedback... More 

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Cairo, Egypt
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 8, 2015 via mobile

If you're looking for an average place to stay at, and to have access to highway and a good place to go out , it's a good choice although my experience is not good .. My room didn't have fridge or microwave also the toilet was bad. I asked them to bring me the fridge and they said they ran... More 

Helpful?
Thank Kemo0o
Liz S, Manager at Courtyard by Marriott Houston Northwest, responded to this review

Thank you very much for your feedback. Rest assured that we have shared your comments regarding you stay with our team to prevent this from happening in the future. Our goal is to always exceed your expectations when staying with us. Please note that we are in the designing stage of a complete rooms renovation which will include microwaves and... More 

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