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Courtyard Houston North

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16500 Hedgecroft Drive, Houston, TX 77060
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1 room 1 adult
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Courtyard Houston North
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67 Reviews from our TripAdvisor Community

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Chicago, Illinois
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 27, 2015

I travel fairly often and typically do end up staying at Courtyards and other Marriott properties near airports. I have stayed at this location a couple of times in the past few months and one thing that really stands out is the friendly, helpful staff at the front desk. They have made local restaurant recommendations, arranged hotel shuttle rides and... More 

Helpful?
Thank suett1_10
Diana D, Manager at Courtyard Houston North, responded to this review

Dear Guest, Thank you for sharing your experience at the Courtyard Houston North. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to... More 

Bridgeton, New Jersey
Level Contributor
210 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed December 17, 2015

We waited for the promised shuttle for 40 minutes. Finally we were told to take a taxi and the hotel would pay the driver. When we finally got to the hotel, the clerk gave the driver a hard time about the payment and wanted him to take a voucher which was not going to happen. After that was settled, the... More 

Helpful?
Thank CyndyandByron
Diana D, Manager at Courtyard Houston North, responded to this review

Dear Guests, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Houston North. As a VALUED GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “3”; however, we also noticed that there were several missed... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 16, 2015 via mobile

Easy to get to from the airport but shuttle service was a bit lacking. Rooms are fine...nothing fancy and it is clean. The bistro is nice for late arrival and a pretty decent breakfast to kickstart early the next morning. Staff was extremely friendly and supportive.

Helpful?
Thank Trampus L
Diana D, Manager at Courtyard Houston North, responded to this review

Dear Guest, We appreciate your comments about your recent stay with us. We are delighted to hear our staff made your stay more enjoyable. We will however pass your comment to our shuttle department in an effort to improve our service. Thank you for staying with us here at Courtyard Houston North and hope to serve you again! More 

San Antonio, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 16, 2015 via mobile

Got picked up at the airport. Shuttle driver was very friendly. Check in experience was great! Marina was awesome. She even called my room to make sure everything was okay. They hotel does provide airport shuttle and a local shuttle. Diana was amazing. She provided great hospitality and made me feel very welcome! If you want to have a drink,... More 

Helpful?
1 Thank Miaa G
Diana D, Manager at Courtyard Houston North, responded to this review

Dear Miaa G, Thank you for staying with us here at Courtyard Houston North. We are delighted to hear that you have enjoyed your stay! We hope to be able to serve you again soon!! More 

Caye Caulker, Belize
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 16, 2015 via mobile

We had an overnight stay for a flight in Houston. Although not as close to the airport as we thought, the shuttle service was prompt. The entire staff was extremely friendly and helpful. Our room was spotless and perfect. Would highly recommend this hotel. Cute little bistro w good food too, open until 9:30.

Helpful?
Thank smw813
Diana D, Manager at Courtyard Houston North, responded to this review

Dear Guest, Thank you for choosing Courtyard Houston North! It is our goal to give great service every time and we are happy to hear we have achieved our goal. Thank you again for staying with us and we hope to be able to serve you again!! More 

Phoenix, Arizona
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed November 16, 2015

Being close to airport, I was surprised the complimentary hotel shuttle ran only once an hour. I waited about 30 minutes. On return, missed shuttle and had to get to airport to catch flight so couldn't wait another hour. Asked front desk to summon a cab; got a limo sedan in 10 minutes; cost $30 to get to airport. Fortunately... More 

Helpful?
Thank Rsadow123
Diana D, Manager at Courtyard Houston North, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. We have passed on your comments to our Shuttle Department in an effort to improve our service. We appreciate your loyalty to Marriott and we hope to serve you again! More 

Longview, Texas
1 review
1 of 5 stars Reviewed November 4, 2015

Came in on an international flight from Costa Rica to Houston to then catch a regional flight home and Customs held about 1500 people because of their incompetence. We nosed or connecting flight home and had to stay overnight. Located this Courtyard close to the airport. My wife made the reservation . They said the shuttle would be at the... More 

Helpful?
Thank Gundog2500
martha h, General Manager at Courtyard Houston North, responded to this review

Thank you for taking the time to do this review. I apologize we were unable to meet your expectations. If you could please email me at Martha.trammell@pillarhotels.com or call 281-820-5638 I would like to discuss this for further details on the situation and when it occurred. Thank You, Martha Trammell General Manager More 

Travelers are raving about these Houston hotels

Norman, Oklahoma
1 review
1 of 5 stars Reviewed October 29, 2015

While traveling on company business we booked this hotel due to proximity to working location. During the evening 6 cars were broken into in the parking lot, one car right beside the entrance to the hotel. People were seen in the parking lot with flashlights looking into cars, but no security or camera's on exterior of building. They spent time... More 

Helpful?
Thank lberryjr1
Diana D, Manager at Courtyard Houston North, responded to this review

Dear Guest, We just wanted to take the time to apologize for your recent experience at the hotel. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Please reach out to me personally, in order to ensure we have input a claim on your behalf. Thank... More 

Westlake, OH
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 20, 2015

The hotel is in big need of a renovation. The rooms have thin walls and are dirty and musty. I have never had such poor service. I am a Marriott Gold member and mentioned that I have a room next to the elevator twice and could not sleep (the hotel was not near capacity, so I should have had some... More 

Helpful?
Thank DMA2001
Diana D, Manager at Courtyard Houston North, responded to this review

Dear Guest, Please accept our apologies for the unsatisfactory night you experienced at our hotel. I will have Marriott add your preference of not being near an elevator as to avoid this situation from happening again. Thank you for your loyalty to Marriott and we hope to better serve you on your next visit to Houston! Diana Diaz Courtyard Houston... More 

Boca Raton, Florida
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed October 20, 2015 via mobile

I've stayed here for two nights. I didn't use the hotel shuttle bus but they have one to pick up guest at the airport and take them to the neighborhood mall. The best perk about this place is the gym. They have an on-site workout facility but also teamed up with a neighboring gym that is as big as the... More 

Helpful?
Thank kojack9
martha h, General Manager at Courtyard Houston North, responded to this review

Thank you for taking the time to review the hotel! We look forward to you joining us in the future! Martha :) More 

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