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Comfort Suites

2.5 of 5 11440 Clay Road, Houston, TX 77041
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Comfort Suites
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Comfort Suites
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24 reviews from our community

Traveler rating
    5
    8
    4
    7
    0
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13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dallas, Texas
Top Contributor
166 reviews 166 reviews
41 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 1 week ago

It's really a shame that the hotel makes NO mention at their Choice Hotels profile page that they are doing massive renovation - in my opinion it would help to soften the first impression shock when one enters the hotel. I should have checked here on TripAdvisor first to learn about the renovation. On the day I checked in -... More 

Was this review helpful? Yes
Natty R, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

My family along with other families stayed here over the weekend due to our daughter's soccer tournament. The convenience was great, but even the hotel's remodeled rooms were very poor! It was "updated" yet was a very sloppy and cheap job. The bathroom door was not on correctly and would not lock plus the huge gaping hole to the inside... More 

Was this review helpful? Yes
gmtx531, General Manager at Comfort Suites, responded to this review

Thank you for your feedback on the Comfort Suites. We apologize for the condition of your guest room and would like to guarantee that we are in the ending phase of a complete renovation of our hotel. As for the issues with our hotel staff, this will be addressed and corrected immediately. We always receive any feedback in a positive... More 

KS
Top Contributor
90 reviews 90 reviews
32 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 6, 2015

We stayed one night at this location and had no complaints. There is renovation going on-we noticed noise related to this as we were checking out in the morning-but never anything that disturbed us in any way. Room was spacious with great linens and comfortable beds. The breakfast area was great and well stocked. I would not hesitate recommending this... More 

Was this review helpful? Yes
gmtx531, General Manager at Comfort Suites, responded to this review

It is great to hear that your recent stay with us was a great one. Thank you for taking the time to share your positive experience. We are currently renovating in an effort to provide our guests the best and most comfortable rooms possible. We hope your travels bring you back this way so that you may experience the changes... More 

Houston, Texas
Contributor
19 reviews 19 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 13, 2014

After reading the previous review, I was very leery of staying at this hotel, but I decided to give it a try. I was pleasantly surprised by the hotel’s condition and courteous staff. We were greeted by a friendly front desk attendant. She answered all of our questions and made sure we got settled in. We had two rooms on... More 

Was this review helpful? Yes
Donovan S, General Manager at Comfort Suites, responded to this review

Thank you for our review of the Comfort Suites Clay Road Houston on Trip Advisor. We are so happy that you chose us for your hotel needs. I am glad to know that our staff was kind and helpful during your stay and that you found your accommodations to be comfortable and our included breakfast to be satisfiying. We look... More 

Los Angeles, California
Top Contributor
101 reviews 101 reviews
54 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed August 18, 2014

I stayed 2 nights. They told me the hotel is 10 years old and the rooms are going to be updated soon. Not soon enough. Stained carpets, electrical outlets not all working, bed sags terrible in the middle. The staff was not professional at all. I had to make requests more than once to get answers. There was a very... More 

Was this review helpful? Yes
Donovan S, General Manager at Comfort Suites, responded to this review

Thank you for your feedback on the Comfort Suites. We apologize for the condition of your guest room and would like to guarantee that we are in the beginning phase of a complete renovation of this hotel. As for the issues with our hotel staff, this will be addressed and corrected. Again, I appreciate your feedback. Thank you, Donovan Stephens,... More 

Youngsville, Louisiana, USA
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 20, 2014

We use this reservation for work mostly. It is one of the best choice hotels. The staff greats you with a smile and wastes no time getting you in your room. I request to stay here over hotels like the Marriott and Sheraton each and every time.

Was this review helpful? Yes
Donovan S, General Manager at Comfort Suites, responded to this review

Thank you very much for your excellent Trip Advisor review of the Comfort Suites Clay Road in Houston. We are so pleased to hear that you enjoy our staff and location and we look forward to welcoming you again to our hotel soon. Thanks again, Donovan Stephens, General Manager More 

Detroit, Michigan
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 15, 2014

The service was great and everyone was very friendly and accommodating. The room was clean and the bed was decent. It is very close to the freeway so you are minutes to a connecting freeway. Breakfast is a nice touch. I'm a very picky person but I would stay here again.

Was this review helpful? Yes 1
Donovan S, General Manager at Comfort Suites, responded to this review

Thank you for your great review of the Comfort Suites Clay Road in Houston. We are happy that you found our rooms to be comfortable and clean and our complimentary breakfast to be satisfying. We hope to welcome you back to our hotel on your next visit to Houston. Thanks again, Donovan Stephens, General Manager More 

Dallas, Texas
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 12, 2014

My wife and I stayed there for 2 nights during the New Year holiday. As expected, not many guests in the premises. In most cases, we felt we are the only guests. The front desk associate Rose is extremely helpful and friendly. This hotel provides happy hour finger snack eg buffalo wings, orange, celery, soda, etc... which is an above... More 

Was this review helpful? Yes
Donovan S, General Manager at Comfort Suites, responded to this review

Thank you for your Trip Advisor review of the Comfort Suites on Clay Road in Houston. In particular, we appreciate your remarks about our customer service. As an older property we understand that we have to compete with newer, more modern hotels in the area and therefore strive to provide the best customer service possible. This includes the friendliness of... More 

Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 25, 2013

This hotel is located in an ideal location right off the interstate. When I checked into the hotel the man at the front desk was exceptionally helpful. He printed off directions for me and provided a list of places to eat. The room was clean and the shower pressure in the bathroom was perfect. The only thing I didn't enjoy... More 

Was this review helpful? Yes
Donovan S, General Manager at Comfort Suites, responded to this review

Thank you for your excellent Trip Advisor review of the Comfort Suites on Clay Road in Houston. We are happy to hear that you found our location to be convenient and our staff to be helpful during your trip. We strive to give every guest a great experience. However, I am sorry to find that you did not enjoy our... More 

Rome, Georgia
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 8, 2013

This hotel is OK for a short stay. When I arrived and got my room key, the clerk gave me someones room. I talked to the clerk who was very apologetic and assured me it was only a mistake. I had no other problems with any thing else. The beds were very comfortable and the room was clean. The price... More 

Was this review helpful? Yes 1
Donovan S, General Manager at Comfort Suites, responded to this review

First of all, let me say that I do apologize for the mistake during your check-in at the Comfort Suites and I am glad to hear that our desk agent was able to correct the mistake promptly. We make every attempt to ensure a smooth check-in and we will use this as a learning experience. I am happy to hear... More 

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Additional Information about Comfort Suites

Address: 11440 Clay Road, Houston, TX 77041
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 69
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Also Known As:
Comfort Hotel Houston
Comfort Suites Houston
Houston Comfort Suites

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