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All 451 Houston hotels

Comfort Suites

2.5 of 5 Hotel   |   11440 Clay Road, Houston, TX 77041
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Ranked #246 of 451 Hotels in Houston
A recent review
5 of 5 stars Reviewed June 20, 2014
Byron R Youngsville, Louisiana, USA
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20 reviews from our community

Traveler rating
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    5
    0
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
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English first
Los Angeles, California
Top Contributor
97 reviews 97 reviews
52 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed 2 nights. They told me the hotel is 10 years old and the rooms are going to be updated soon. Not soon enough. Stained carpets, electrical outlets not all working, bed sags terrible in the middle. The staff was not professional at all. I had to make requests more than once to get answers. There was a very... More

Was this review helpful? Yes
Donovan S, General Manager at Comfort Suites, responded to this review

Thank you for your feedback on the Comfort Suites. We apologize for the condition of your guest room and would like to guarantee that we are in the beginning phase of a complete renovation of this hotel. As for the issues with our hotel staff, this will be addressed and corrected. Again, I appreciate your feedback. Thank you, Donovan Stephens,... More

Youngsville, Louisiana, USA
Contributor
16 reviews 16 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 20, 2014

We use this reservation for work mostly. It is one of the best choice hotels. The staff greats you with a smile and wastes no time getting you in your room. I request to stay here over hotels like the Marriott and Sheraton each and every time.

Was this review helpful? Yes
Donovan S, General Manager at Comfort Suites, responded to this review

Thank you very much for your excellent Trip Advisor review of the Comfort Suites Clay Road in Houston. We are so pleased to hear that you enjoy our staff and location and we look forward to welcoming you again to our hotel soon. Thanks again, Donovan Stephens, General Manager More

Detroit, Michigan
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 15, 2014

The service was great and everyone was very friendly and accommodating. The room was clean and the bed was decent. It is very close to the freeway so you are minutes to a connecting freeway. Breakfast is a nice touch. I'm a very picky person but I would stay here again.

Was this review helpful? Yes 1
Donovan S, General Manager at Comfort Suites, responded to this review

Thank you for your great review of the Comfort Suites Clay Road in Houston. We are happy that you found our rooms to be comfortable and clean and our complimentary breakfast to be satisfying. We hope to welcome you back to our hotel on your next visit to Houston. Thanks again, Donovan Stephens, General Manager More

Dallas, Texas
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 12, 2014

My wife and I stayed there for 2 nights during the New Year holiday. As expected, not many guests in the premises. In most cases, we felt we are the only guests. The front desk associate Rose is extremely helpful and friendly. This hotel provides happy hour finger snack eg buffalo wings, orange, celery, soda, etc... which is an above... More

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Donovan S, General Manager at Comfort Suites, responded to this review

Thank you for your Trip Advisor review of the Comfort Suites on Clay Road in Houston. In particular, we appreciate your remarks about our customer service. As an older property we understand that we have to compete with newer, more modern hotels in the area and therefore strive to provide the best customer service possible. This includes the friendliness of... More

Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 25, 2013

This hotel is located in an ideal location right off the interstate. When I checked into the hotel the man at the front desk was exceptionally helpful. He printed off directions for me and provided a list of places to eat. The room was clean and the shower pressure in the bathroom was perfect. The only thing I didn't enjoy... More

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Donovan S, General Manager at Comfort Suites, responded to this review

Thank you for your excellent Trip Advisor review of the Comfort Suites on Clay Road in Houston. We are happy to hear that you found our location to be convenient and our staff to be helpful during your trip. We strive to give every guest a great experience. However, I am sorry to find that you did not enjoy our... More

Rome, Georgia
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 8, 2013

This hotel is OK for a short stay. When I arrived and got my room key, the clerk gave me someones room. I talked to the clerk who was very apologetic and assured me it was only a mistake. I had no other problems with any thing else. The beds were very comfortable and the room was clean. The price... More

Was this review helpful? Yes 1
Donovan S, General Manager at Comfort Suites, responded to this review

First of all, let me say that I do apologize for the mistake during your check-in at the Comfort Suites and I am glad to hear that our desk agent was able to correct the mistake promptly. We make every attempt to ensure a smooth check-in and we will use this as a learning experience. I am happy to hear... More

Austin, TX
Top Contributor
60 reviews 60 reviews
33 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed May 3, 2013

This hotel looks pretty on first appearances. The big sign outside the hotel that said it needed housekeeping staff -- was an obvious clue. It took a good while for hotel staff to appear to check us into the hotel. This hotel is very affordable at full price for the Houston area. The trade off is that some of the... More

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Donovan S, General Manager at Comfort Suites, responded to this review

Thank you for you comments. I truly wish you had brought this concern to my attention as we have no knowledge of our staff bringing their children into work. I would have welcomed the opportunity to discuss this with you while you were at the hotel. We take pride in all of our guests and appreciate all of them in... More

Houston
Top Contributor
69 reviews 69 reviews
55 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed March 30, 2013 via mobile

I really liked this hotel. Clean, comfortable, friendly and good breakfast (scrambled eggs, hard boiled eggs, ham, egg rolls, hash browns, oatmeal, yogurt, bagels with cream cheese, toast, two flavors of pancakes, etc.). Well lit and spacious rooms. Sleeper sofa too. I did find a dead cricket and a small dead cockroach in the room, but at least they were... More

Was this review helpful? Yes 1
Donovan S, General Manager at Comfort Suites, responded to this review

We are so glad you enjoyed your stay with us and loved the breakfast. We definitely try to exceed all of our guests expections and it appears we did! Thanks so much for staying with us and we look forward to seeing you in the future! More

Dallas, Texas
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 23, 2013 via mobile

It was a large room with a king bed and a sofa. Great wifi but room was a little musty and very dated. The price was good though. I guess you often get what you pay for! When we arrived there was no one at the desk. Took a lady about 5minutes to arrive and get us checked in. Breakfast... More

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Pachuca, Mexico
Top Contributor
65 reviews 65 reviews
32 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 4, 2012

Drove all the way from mexico city to houston. We got to the hotel by 2:00 am, great check in and welcome despite the hour. The hotel is in a good position, close to many interesting spots for shopping, also close to the highway and downtown. Parking is free. We stayed in another Comfort Suites in Chicago, the price was... More

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Additional Information about Comfort Suites

Address: 11440 Clay Road, Houston, TX 77041
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
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Also Known As:
Comfort Hotel Houston
Comfort Suites Houston
Houston Comfort Suites

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