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Comfort Suites

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11440 Clay Road, Houston, TX 77041
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1 room 1 adult
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29 Reviews from our TripAdvisor Community

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Starkville, Mississippi
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 10, 2015

I was here this past weekend. As soon as you walk in, there's a smell of clean that hits you right in the fast. I stayed after the previous reviewer so perhaps they corrected the "musty" smell that person experienced. We stayed in room 223. It was very nice, spacious, and clean. It was a very quiet hotel. We didn't... More 

Helpful?
Thank kdh0581
Birmingham, Alabama
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed November 1, 2015 via mobile

Room 111-Musty smell. I thought at first because the air had not been running maybe the room just needed clean air circulation; not the case. The carpet was somewhat damp too while running the A/C to cool the room and eliminate the smell. Obviously it's a leak in the unit and it seaped in to the carpet therefore causing the... More 

Helpful?
Thank AlabamaGirl06092012
Level Contributor
3 reviews
5 of 5 stars Reviewed September 17, 2015

I have been staying every week for four months with my work crew. This place is great! Staff is friendly and courteous. Rooms are clean and the hot breakfast is a nice touch to start your day. This is definitely my hotel of choice and on top of all those great things they have a nice size pool and spa... More 

Helpful?
Thank Cedric W
1 review
5 of 5 stars Reviewed April 30, 2015 via mobile

I came down to houston to visit my mother at memorial herman hospital, and I stayed at this hotel for the convenience. I was very impressed of the newly renovated rooms. The staff was ver friendly, and I loved the fact that they offered happy hour for free! I would recommend staying at this hotel, clean and spacious rooms.

Helpful?
Thank Carol1399
Natty R, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to review your recent stay with us at the Comfort Suites. We truly value all guest feedback. We strive for 100% customer satisfaction and I am happy to hear we were able to provide that for you. We look forward to welcoming you again! More 

Dallas, Texas
Level Contributor
233 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed February 20, 2015

It's really a shame that the hotel makes NO mention at their Choice Hotels profile page that they are doing massive renovation - in my opinion it would help to soften the first impression shock when one enters the hotel. I should have checked here on TripAdvisor first to learn about the renovation. On the day I checked in -... More 

Helpful?
Thank oceanpalace
Natty R, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 31, 2015 via mobile

My family along with other families stayed here over the weekend due to our daughter's soccer tournament. The convenience was great, but even the hotel's remodeled rooms were very poor! It was "updated" yet was a very sloppy and cheap job. The bathroom door was not on correctly and would not lock plus the huge gaping hole to the inside... More 

Helpful?
Thank Wendy G
gmtx531, General Manager at Comfort Suites, responded to this review

Thank you for your feedback on the Comfort Suites. We apologize for the condition of your guest room and would like to guarantee that we are in the ending phase of a complete renovation of our hotel. As for the issues with our hotel staff, this will be addressed and corrected immediately. We always receive any feedback in a positive... More 

KS
Level Contributor
92 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed January 6, 2015

We stayed one night at this location and had no complaints. There is renovation going on-we noticed noise related to this as we were checking out in the morning-but never anything that disturbed us in any way. Room was spacious with great linens and comfortable beds. The breakfast area was great and well stocked. I would not hesitate recommending this... More 

Helpful?
Thank kdwait
gmtx531, General Manager at Comfort Suites, responded to this review

It is great to hear that your recent stay with us was a great one. Thank you for taking the time to share your positive experience. We are currently renovating in an effort to provide our guests the best and most comfortable rooms possible. We hope your travels bring you back this way so that you may experience the changes... More 

Houston, Texas
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 13, 2014

After reading the previous review, I was very leery of staying at this hotel, but I decided to give it a try. I was pleasantly surprised by the hotel’s condition and courteous staff. We were greeted by a friendly front desk attendant. She answered all of our questions and made sure we got settled in. We had two rooms on... More 

Helpful?
Thank YPM
Donovan S, General Manager at Comfort Suites, responded to this review

Thank you for our review of the Comfort Suites Clay Road Houston on Trip Advisor. We are so happy that you chose us for your hotel needs. I am glad to know that our staff was kind and helpful during your stay and that you found your accommodations to be comfortable and our included breakfast to be satisfiying. We look... More 

Los Angeles, California
Level Contributor
104 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed August 18, 2014

I stayed 2 nights. They told me the hotel is 10 years old and the rooms are going to be updated soon. Not soon enough. Stained carpets, electrical outlets not all working, bed sags terrible in the middle. The staff was not professional at all. I had to make requests more than once to get answers. There was a very... More 

Helpful?
Thank ducknc
Donovan S, General Manager at Comfort Suites, responded to this review

Thank you for your feedback on the Comfort Suites. We apologize for the condition of your guest room and would like to guarantee that we are in the beginning phase of a complete renovation of this hotel. As for the issues with our hotel staff, this will be addressed and corrected. Again, I appreciate your feedback. Thank you, Donovan Stephens,... More 

Youngsville, Louisiana, USA
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 20, 2014

We use this reservation for work mostly. It is one of the best choice hotels. The staff greats you with a smile and wastes no time getting you in your room. I request to stay here over hotels like the Marriott and Sheraton each and every time.

Helpful?
Thank Byron R
Donovan S, General Manager at Comfort Suites, responded to this review

Thank you very much for your excellent Trip Advisor review of the Comfort Suites Clay Road in Houston. We are so pleased to hear that you enjoy our staff and location and we look forward to welcoming you again to our hotel soon. Thanks again, Donovan Stephens, General Manager More 

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