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Sonesta ES Suites Houston

3.0 of 5 5190 Hidalgo Street, Houston, TX 77056
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Certificate of Excellence 2014
Sonesta ES Suites Houston
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Sonesta ES Suites Houston
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119 reviews from our community

Traveler rating
    61
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    18
    8
    2
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26
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48
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alexandria, VA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 13, 2014

I stayed here for only 1 night for a business trip. The hotel is undergoing renovations, so the check in is in a trailer in the parking lot. I checked in late, but the attendant was not very attentive. And I had a bad experience with a large spider landing on my hand while I was waiting to check in.... More 

Was this review helpful? Yes
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review

Jenin, Thank you for taking the time to give us honest feedback. I know once all the renovations are completed your experience will be very different and I apologize it was not better this time around. As with any building or home, pests can sometimes find their way in. Please know, we have regular pest control treatments and measures are... More 

Purchase, New York
Top Contributor
71 reviews 71 reviews
51 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed October 22, 2014

This was chosen for me by the client I was visiting. It is an extended stay hotel and would not be my first choice for a short stay. It is very similar to a Residence Inn or Homewood Suites. My room was a king suite on the second floor. Check in was friendly and professional. Note that the hotel is... More 

Was this review helpful? Yes
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review

Jazz, Thank you for your very thoughtful review. It sounds as though you truly enjoyed your room and were pleased with our current leg of renovations. We did start construction on the lobby today as you noted and I hope you'll join us again in the near future to see that finished product. If we do not see you again... More 

Houston
1 review
5 of 5 stars Reviewed October 21, 2014

The hotel is conveniently located to the galleria and surrounding shops. It had a full kitchen, living area, and bedroom. It was very clean, and the staff was friendly and helpful. The King bed had a huge mattress and felt like sleeping on a cloud.

Review collected in partnership with Sonesta

Was this review helpful? Yes
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review

Dianne, Thank you for your recent review of our Hotel. We are pleased to hear that you truly enjoyed your stay with us. We look forward to welcoming you back soon. More 

Centennial, Colorado
1 review
4 of 5 stars Reviewed October 5, 2014

A couple things made my trip quite relaxing, having a kitchenette in the room allowed some meals, snacks to be prepared and a comfortable place to work in the evening. The evening social offered beer :).

Review collected in partnership with Sonesta

Was this review helpful? Yes
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review

Raj, Thank you so much for your time and your business. We hope to welcome you back soon! More 

La Porte, Texas
2 reviews
5 of 5 stars Reviewed October 3, 2014

I stayed here before and so when we had to find a hotel for a short Houston stay, this was my first choice! I am sincerely impressed with the way the staff operates...they seem to have a level of professionalism and attention to detail that makes you feel like they appreciate you are "choosing" to stay with them. Makes a... More 

Was this review helpful? Yes
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review

Thank you for your recent review. The team and I hope that going forward we can meet this level of service and satisfaction with each and every guest. May I join you in praising our beds? Yes, they are awesome! In my opinion, the pillows are the best part of the sleeping experience with us. We hope to see you... More 

Washington
Contributor
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 29, 2014

Stayed in a recently renovated room - very clean and comfortable and quiet - slept very well. Staff was very friendly when I was checking in - very friendly and unlike lots of hotel receptionists in that respect! I also enjoyed the breakfast -- very convenient right downstairs. The newspaper was available and things were peaceful. I would not go... More 

Was this review helpful? Yes
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review

DCIrish, I am very pleased to hear that you truly enjoyed the Hotel and our team. These comments go a long way with everyone here! We love to receive feedback; good or bad, so we are able to provide great service to our guests. I must apologize for the time it took to get a cab. Although, we can't control... More 

Madison, Wisconsin
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 2, 2014

I stayed there over the Labor Day weekend to attend the Wisconsin - LSU game at NRG Field. The rooms are nice and extensive with accommodations, including a stove, microwave, refrigerator, two TV's, glassware, and a hide-a-bed. The bathroom was fine...soap, shampoo, and conditioner came from dispensers in the shower. There's free beer and wine from 5:30 - 7:30 PM... More 

Was this review helpful? Yes 1
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review

We truly appreciate the time you took to give such a thoughtful review. On behalf of the team here at Sonesta Suites we thank you for your business. It was a great game, Wisconsin took a few bad breaks at the end. More 

Cali, Colombia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2014

A central Hotel, with excellent services, with an exceptional staff and confortable and great rooms, all that you need to feel in home. the pets are allowed and with many sites to get some entertainment just in front of the hotel. One of the biggest Malls in Houston only at 2 blocks from the hotel.

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review

Dear Julio, Thank you for your time and your business. We are pleased to hear that we met all your expectectations and look forward to welcoming you back in the future. More 

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2014

The beds!! JUST AWESOME!! I never wanted to leave. We were able to walk to the Galleria and to the Water Wall. Definitely go see the water wall. Breakfast was great! Came with a full size fridge and a dishwasher

Was this review helpful? Yes
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review

Stacy, Thank you for your review. We are just about done with all of our room renovations and I can tell you our beds just got way more awesome!! More 

Monterrey, Mexico
1 review
5 of 5 stars Reviewed April 28, 2014

Excellent service and location, few steps from the Galleria. Very spacious rooms. The staff always willing to help. Good breakfast, better than the ones in most hotels. Family friendly, swimming pool and gym.

Review collected in partnership with Sonesta

Was this review helpful? Yes
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review

Liza, we really appreciate it whenever our guests take time out of their day to give feedback on the Sonesta ES Suites with the Tripadvisor community. Thank you for this time and thank you for your business! More 

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Additional Information about Sonesta ES Suites Houston

Address: 5190 Hidalgo Street, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sonesta ES Suites Houston 3*
Number of rooms: 93
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Also Known As:
Staybridge Suites Houston-Near The Galleria Hotel Houston
Hotel Style:
#60 Family Hotel in Houston

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