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All 452 Houston hotels

Sheraton Houston Brookhollow Hotel

3.5 of 5 Motel   |   3000 North Loop West, Houston, TX 77092
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Ranked #72 of 452 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
JohnBee3300 The Colony, Texas
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344 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
1 review
2 of 5 stars Reviewed 3 days ago NEW

I love my job, I really do. But staying in this hotel for seven nights made me question the life choices that I had made to end up at a place like this for an extended stay. This hotel hasn't had any CapEx in years beyond maybe the linens and the lobby furniture. Some of the worst and most depressing... More

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The Colony, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is very nice. The staff is very friendly and most helpful. The lobby is well decorated and makes you feel welcome when you enter. The room we stayed in was very nice and spacious. The amenities were great. They have free under roof parking. The restaurant, I would say, is just a little above average. Right now it's... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear JohnBee3300, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Tom Chigoy General Manager More

Burnaby, Canada
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is showing its age, really noticed it in the restaurant where the decor was dated and dusty especially if you looked up. Actual food for dinner in the restaurant was very tasty and employees helpful and friendly.

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Sherry05011, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know you found our associates friendly and our food tasty. I regret your disappointment in our decor. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement; this fosters change for future stays.... More

Louisville, Ohio
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The best part of our stay was the bed. It was very comfortable and made for great nights of sleep. Our room was small and dark with a view of the roof but had everything that we needed for our stay. Staff was great. I appreciated the shuttle ride to the Galleria. I will return but not until the highway... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear AnneB295, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Tom Chigoy General Manager More

Dallas, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Right now (September 2014) this hotel is very hard to get to because of construction, but you can't hold that against them. The staff is very friendly and helpful, and that has stayed consistent during all three stays here. While the rooms are clean and consistent with typical Sheraton, the bathroom and some areas of the hotel are showing some... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Vopie, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly and accommodations comfortable. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you... More

DeRidder, Louisiana
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel while seeing John Witherspoon at the Improv. It is a pleasant hotel for the price and the location is ideal for going to the Improv, cinema, Dave & Busters, etc. The beds are very comfortable. The lobby is very clean and modern, the interactive, large touch screen map was extremely helpful that allowed us to... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear PolarbearTraveler, We are delighted to hear of the comfort you experienced at our hotel and thank you for your compliments. I’m glad you were able to take advantage of our modern rooms and location. Our associates are the key to providing our guests with a satisfying stay. Please visit us again on your next trip to the area. Best,... More

Livingston, Texas
Top Contributor
75 reviews 75 reviews
13 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything this Hotel has to offer is far above average... Except the Service! The Service was in all aspects... LEGENDARY! I rarely find people who enjoy working in Hospitality anymore....... but it seems to be a prerequisite for hiring on here! The Gift shop clerk was phenomenal in her helpfulness to our crew! But the Stand Out representative for my... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Elpistolero, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while attending the seminar. I will be sure to share your kind feedback with our entire team. We thank you for your... More

Texas
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment I walked in to the moment I walked out, I enjoyed my visit. The hotel is still clean and even very modernly decorated. Looks like a boutique hotel! The customer service was great. I have no complaints. Very nice room and comfortable bed, no problem with highway traffic noise at all.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Jae K, I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. There is no better competent than a return visit. Thank you for staying with us. Best, Tom Chigoy General Manager More

1 review
5 of 5 stars Reviewed 3 weeks ago

I have been a guest over 5 consecutive years for this Sheraton. whenever I go to this hotel, there is always a little but noticeable change! New paint. new bed sheet. new carpet. I am exciting to see what to come next!!

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear 명신 박, Thank you for your patronage. I’m delighted to hear that you are enjoying our upgrades. Your kind words serve has encouragement to our associates who work hard to provide a pleasant stay. We look forward to your next visit. Best, Tom Chigoy General Manager More

Houston, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My church holds the lay leaders' retreat in this hotel every year. This hotel doesn't seem to be shy on investing their money and energy. I have noticed small to big improvements for last 4 years. This year I was impressed with the new renovation of the main ballroom ,like new plushy carpet everywhere, beautiful chandeliers, and high-tech LED lightings... More

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Mokjang, Thank you for taking the time to write. I'm happy to hear your appreciated our Ballroom renovations. More importantly, I'm glad to know your retreat was a success. We look forward to hosting you again next year. Best, Tom Chigoy General Manager More

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Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop West, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton

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