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Sheraton Houston Brookhollow Hotel

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3000 North Loop West, Houston, TX 77092
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Sheraton Houston Brookhollow Hotel
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423 Reviews from our TripAdvisor Community

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New Castle, Pennsylvania
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

Place was clean, but staff not organized. 25 min to check in is too long the girl behind the desk was working diligently to get us into our room but she was unable to tell which rooms were clean and which weren't. I have a feeling this was not her fault, just poor management.

Helpful?
Thank bobmpa17
Houston, TX
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at this location for a wedding this past weekend. We were only there for one night, but that one night was very good. The beds were very comfortable, as well as the pillows. The room had great decor, and it was pretty quiet. We could hear our neighbors talking through the wall, not enough to hear what their... More 

Helpful?
Thank junebugHouston_TX
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel staff was very helpful and friendly. If you are not familiar with the Houston area, as I am not, driving around the area can be a bit stressful. Also, be prepared for about at $50+ cab ride from the airport if you do not have your own transportation. The hotel provides a shuttle to nearby shopping centers and... More 

Helpful?
Thank Veronica L W
Milwaukee, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

From the time the wedding block was set up, where we received excellent help from the coordinator to our stay for a week the service was phenomenal. Used all the amenities over the week stay and everything was above par. The food in the bar and restaurant was really delicious. The bar was good place to sit and relax with... More 

Helpful?
Thank shortweekend
New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 4 weeks ago

Beyond EXCELLENT; Our stay at the Sheraton Brookhollow Houston was beyond Excellent. From the Maintenance staff to the Executive Chef to the bar staff to the front desk staff, to the security guard EVERYONE was beyond cordial and helpful. It didn't matter if we were dressed in sweats coming down for a cup of coffee or dress formally to go... More 

Helpful?
Thank Debbie G
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 30, 2015

I stayed at this property for 4 nights and the stay was very comfortable. The staff is very friendly. The hotel has a well stocked bar with good ambience and the restaurant menu is adequate. Breakfast had good variety. Room was very comfortable with great coffee. Free shuttle service to Walmart and the mall was very helpful. Free wifi was... More 

Helpful?
Thank Namitrinku
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 16, 2015

We were in a big group at the Hotel, hotel facilities and cleaning were perfect. Receptionists were all very friendly, breakfast and services were really good, nothing at all to complain. It is located next to 2 highways, but you can easily go walking to one of the nicest brewery of Houston, 2032 Karbach St, check for when they open,... More 

Helpful?
1 Thank mserrao
Austin, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 14, 2015

We have stayed at this hotel many times over the last several years. It is pretty close to where our daughter and her family live so is the obvious choice for us. Fortunately, they have very comfortable beds and allow pets! The pool is quite nice and our grandson loves it. All in all a comfortable convenient place to stay... More 

Helpful?
1 Thank Sheryl B
PORTO ALEGRE
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 4, 2015

I had a great stay here.Very nice hotel. Enjoyed and recommend. Gym, pool and nice breakfast. Very clean and nice rooms. Also parking and wi-fi. Not far from the attractions and the town. Very friendly staff.

Helpful?
1 Thank Sergio R
Urbana, Illinois
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 4, 2015

The checkin area is very confusion. People cut in lines, inexperienced staff ignored early arrival guests and served whoever jump in front him first. I would say the first impression is very unpleasant. The room is good. Outdated decor but bed is quite conformable. I got a room facing the parking lot, so it is quite. It matters most to... More 

Helpful?
Thank luciya
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