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Sheraton Houston Brookhollow Hotel

3.5 of 5 3000 North Loop West, Houston, TX 77092
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Certificate of Excellence 2014
Sheraton Houston Brookhollow Hotel
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Sheraton Houston Brookhollow Hotel
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357 reviews from our community

Traveler rating
    175
    96
    51
    17
    18
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

I'm a business traveler and I stay here a lot. The breakfast is the entire reason I stay 20 minutes from the office and endure the never-ending road construction. It starts with the Jura Capresso espresso machine in the lounge. Yes a tiny cup of espresso is a small thing, but when you are waking up at 4am (6am but... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Neil H, Welcome back! Our associates make sincere hospitality their priority. We appreciate your kind review and are glad to know you enjoyed our hotel and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you again on your next visit... More

Gaithersburg, Maryland
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I came to this hotel because my friend booked this hotel in proximity to the venue where her 50th Birthday Celebration was being held. From the minute we hit the door the staff was amazing. Love these directors of first impressions. Ramona is the best. Love her sparkling personality. I felt like I have known her forever versus just meeting... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Consuela S, I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly while in town attending a birthday party. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Tom Chigoy General Manager More

Humble, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I attended a conference nearby and was only in the hotel very late each night and left very early each morning. The staff was very friendly and room service was super fast. There is some construction on the freeway (not the hotel's fault) and they had excellent signage indicating where to turn in to the parking lot that was very... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Hollie P, We appreciate you sharing your kind recommendation. It’s great to hear that you enjoyed our friendly service, modern accommodations and central location. Thank you for your time in reviewing our hotel. Your words serve as encouragement to our associates who strive to provide a pleasant stay. Best, Tom Chigoy General Manager More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I'm a frequent traveler and a Platinum Member at both SPG and Priority Club, however when I travel to Houston I always try and book at the Sheraton Brookhollow Hotel. Let's face the facts, when you travel the one thing you take into consideration most is your experience at that hotel. It can be a great place but if the... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear shinnerbock, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Tom Chigoy General Manager More

Texarkana, Texas
Contributor
19 reviews 19 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had to come to Houston for a business venture. We chose this hotel because it was next door to the business building where our appointment was and we would be able to walk there the next morning. I figured it would be a nice stay since it was a Sheraton and the lobby was decorated very well and our... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Elders2012, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, amenities ample and accommodations comfortable. I have noted your feedback regarding the printers in the business center; my apologies. We appreciate your review and... More

Peoria, Arizona
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed two nights at this hotel in October 2014 and I very much enjoyed my stay. The staff were very friendly and helpful and they have a shuttle bus that takes you to the Galleria mall and picks you up later. The beds were great, room clean and comfortable. The negative aspect is there is construction around the area... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear 148Lorena_B, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and comfortable rooms. Reflections like yours allow us to monitor and improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Tom Chigoy General Manager More

Amherst, New York
Top Contributor
51 reviews 51 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is located in a very awkward location in the middle of a loop which you need it drive behind it and then come back around. Currently there is a lot of construction near the hotel and it blocked off some of the road.The price of the hotel is very fair for the class of hotel and I booked... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Aznsd, I'm glad you found us to be a good value. Thank you for noting our comfortable beds and friendly staff despite being underwhelmed with your stay overall. My apologies for the construction in the area and any frustration it caused. Due to the construction being temporary, I hope that you will visit us again. Best, Tom Chigoy General... More

Houston, Texas
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 14, 2014

I had out of town clients stay at the Sheraton and it was terrible. The room where one of the guest stayed had a leaking ceiling and the service was terrible! We were all pretty surprised but would not lodge anyone else there even though it is about 4 miles from the office.

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear 5Nadia, I'm so sorry for your poor experience with our hotel. . We sincerely apologize that we were unable to provide your guests with the exceptional stay Sheraton is know for. The little details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve the... More

Spain
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 13, 2014

Visited Brookhollow again, still a very nice hotel. Very pleasant check . Room may be in need of a bit renovation, bathroom seems old compared with other hotels in area. Staff still great and beds are amazing.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear OleBSpain, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed as they foster change for the better. We appreciate being a part of your trip! Best, Tom Chigoy General Manager More

Houston, Texas
1 review
1 of 5 stars Reviewed October 13, 2014

When we stay in a hotel we don't expect a super huge TV since we just need it to take a shower and sleep but this one was extremely small, no vent in the bath, the sink was clogged and we tried to call several times to the service AND they never answered.....horrible experience. DO NOT LEAD YOURSELF BECAUSE OF... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Lucia L, I’m sorry for the maintenance issues you experience with our accommodations. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change... More

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Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop West, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton

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