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Sheraton Houston Brookhollow Hotel

3.5 of 5 3000 North Loop West, Houston, TX 77092
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Certificate of Excellence 2014
Sheraton Houston Brookhollow Hotel
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Sheraton Houston Brookhollow Hotel
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369 reviews from our community

Traveler rating
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    53
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed on the Club level for work, and with all fees and taxes paid about $250 for a night. Bed, TV, furniture were all great, clean, just fine. Bathroom also clean, but with just a touch of rust on the shower drain. Cheap toilet paper. The Club breakfast was surprisingly good. Fresh juice, fruit, coffee, and a very fine egg/bacon... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear paoawol, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your comments, which highlight strengths and areas for improvement, serve as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit.... More 

Fargo, North Dakota
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The rooms are nice, beds are comfy, service is great, people are nice, food is good and it has a nice outdoor pool and hottub. I recommend staying here. Very nice atmosphere and very nice and relaxing place to stay for business and for pleasure.

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear AmyRos, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Tom Chigoy General Manager More 

Washington DC, District of Columbia
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel would be excellent -- heated pool, bar, wifi, and business area. BUT the bar closed early every night we were there -- including Friday and Saturday nights! For this reason there was no place to socialize with friends.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Fabrizziana, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our amenities and friendly service while in town. I appreciate your comments regarding our bar hours and I have taken note. There is no better compliment than a return visit, so we hope... More 

Austin, Texas
Top Contributor
52 reviews 52 reviews
35 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a winner in every category I can think of. The location is great, convenient to both downtown Houston and Loop 610 (and U.S. 290.) There is a LOT of construction in the area, and this hotel is at the epicenter of it, but it's still easy to get in and out. Parking is in a garage with a... More 

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear texasbrian, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area. Best, Tom Chigoy... More 

St Rosa
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 26, 2014

This is a place in the middle of no where - its far to everything so you have your own car or you have to depend on the hotel service which was not the best. This Hotel if you are passing by good for a night or two - For kids nothing. There are better alternatives around there.Food average/Room average.

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Caproy, We appreciate you taking the time to share your experience with us. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. You feedback, which highlights our successes and areas for improvement, helps us to achieve that goal. We hope to host you on a return trip.... More 

Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2014

The front desk was very friendly. My room was very comfortable and clean. Loved staying there.room service was really good. There was construction; but location was great. Security is visible. So, I feel safe parking car.

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Emily V, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, location convenient and accommodations comfortable. We appreciate your review and recommendation and look forward to your return. Best, Tom Chigoy General Manager More 

Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 3, 2014

I got the room at a very great price, and I didn't expect 5-star experience, therefore I was very satisfied. The hotel room was very good for the money I paid. Free parking was awesome, and hotel entrance from the parking garage was convenient. Staff was very friendly too. The room was kept clean. The hotel was kind of odd,... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear S N, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us... More 

Shreveport, LA
Top Contributor
87 reviews 87 reviews
19 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed December 2, 2014

This old hotel is nice for the price, but it is very difficult to get to. The room and bed were clean and adequate. Free parking. i didn't eat there, so i can't comment on it. I'd say this was the nicest hotel in the area if you need to be in this area and can get to it.

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Seisman, We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our amenities and accommodations pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again (with road construction complete!). Best, Tom Chigoy General Manager More 

Las Vegas, Nevada
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 27, 2014 via mobile

Stay here from 11/13/2014 thru 11/16/2014. Had a death in the family and we arrived early on the red eye. I was tired and not feeling well, Ramona at the front desk got our rooms clean and check us in so I could rest. Thank you Ramona what great customer service the rooms were super clean and comfortable . The... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Archville178, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Tom Chigoy General Manager More 

Gastonia, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed November 26, 2014

My wife and I stayed at Brookhollow from Nov. 20 to Nov 24, 2014 as part of a wedding party. Service was great in every respect and we particularly enjoyed our breakfast dining. Dora Layne was very helpful every day! All the staff from the Cimarron Restaurant to room care to the front desk went beyond the normal to make... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Dale W, We appreciate you taking the time to share your kind comments with us and other travelers. I’m happy to hear you enjoyed your stay. Your review serves as encouragement to our team who strive to provide memorable guest experiences. Thank you for staying with us; there is no better compliment than a return visit! Best, Tom Chigoy... More 

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Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop West, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Hotel Style:
#67 Business Hotel in Houston
#78 Family Hotel in Houston

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