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All 451 Houston hotels

Sheraton Houston Brookhollow Hotel

3.5 of 5 Motel   |   3000 North Loop West, Houston, TX 77092
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77%
Ranked #72 of 451 hotels in Houston
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Tarponblock
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328 people have reviewed this hotel

Traveler rating
    161
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    47
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Everything was fine but the room did not have a mini-fridge. Good location with plenty of restaurants nearby. Parking was covered so that was a plus. Overall it was goodn. Got a good price off Priceline!

Was this review helpful? Yes
Austin
Contributor
13 reviews 13 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

The management at this hotel provides the is the BEST customer service I have experienced. From the moment you walk up to the front desk to check in, a smile and genuine greeting is given by the Manager. My Husband and I, traveling for business, were treated like old friends. The rooms are spacious, clean, and setup perfect for leisure... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Liz0702, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Tom Chigoy General Manager More

Senior Contributor
36 reviews 36 reviews
31 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We arrived into the hotel late 10 pm, and thought that arriving into the hotel, we would be able to have something to eat after the long trip we had. Once we checked in the hotel and asked for room service, they didnt serve anything except water i guess. Not what u expect from a sheraton, so we slept without... More

Was this review helpful? Yes
Amanda T, Guest Relations Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I will take back your experience to the... More

Houston, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for a little over a month for business. It's a nice hotel, but there are a lot of little things that prevent this hotel from being as awesome as it could be! Things I liked -The beds and pillows are comfortable!! -The business area is AWESOME! The area was nice and modern with the touch... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Allen A, I’m so glad you enjoyed our modern rooms, fitness center, pool and friendly service. My apologies for the frustration you felt due to the areas we fell short of meeting your expectations and I appreciate you bringing those to our attention. Reflections like yours highlight what we are doing well and give us areas to improve our... More

Houston, Texas, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

This time, I felt more comfortable. Thank you for staffs who helped us!!! Our event at this hotel is one of the best event of us and that always succeeded with hotel's excellent service!!! I am really appreciated their support!!! Thank you!!

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear minsikpark, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your event and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Tom Chigoy... More

Fairhope, Alabama
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is nice, but if you're coming in watch for all the construction near it (on the highway; the hotel is NOT under construction). Nice spacious rooms, friendly staff, good breakfast. I have no complaints other than getting to and from hotel with local roadwork...

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear JEDfromLa, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. I'm sorry for the frustration you experienced due... More

Mumbai
Top Contributor
57 reviews 57 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 24, 2014

Ideally located not very far from downtown and suitable for shopping and other business in Houston. George W Bush International Airport is about 30 minutes drive from the hotel.Service is quite good. Good service overall.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear JJMumbai, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our good location and friendly service. Your remarks serve as encouragement to our associates who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best,... More

Arlington, Texas
Top Contributor
78 reviews 78 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 22, 2014

Decent location and staff great. Stayed on the club level and they offer complimentary beer and wine, and great snacks. My room was comfortable and newly updated. Can't wait for the construction around the hotel to be completed. It will make it easier to get into and leave the hotel.

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear tcuutx, Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments regarding our clean and comfortable rooms with our team; they work hard to ensure guests feel at home. I appreciate... More

Huntsville, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 17, 2014

We booked a block of rooms at the Sheraton Houston Brookhollow Hotel for our recent wedding. The staff was awesome and the rooms were great. They were very easy to work with and tried to accommodate us in every way. They provided shuttles to our event and kept the bar open late for our continued celebration. The entire experience was... More

Was this review helpful? Yes 3
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Congratulations on your wedding! We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was enjoyable. Nothing would please us more than a return visit. Warm Regards, Tom Chigoy, GM More

Houston, Texas
1 review
1 of 5 stars Reviewed July 16, 2014

This review is for the Sheraton Brookhollow hotel. We found this hotel on trip advisor and after calling the hotel found that they do wedding receptions. I was getting married in March and I chose this hotel for my wedding reception. The wedding reception was scheduled for March 2014. I paid $1400 as deposit for the reception which was scheduled... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Shabena Y, Thank you for writing. Please be assured that we empathize with your unique situation. We realize this is a difficult time for you and have done our best to work with you. We have been in contact with you regarding this issue. Sincerely, Tom Chigoy General Manager More

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Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop West, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton

52 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#66 Business Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen tvs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 
Number of rooms
382

Questions & Answers

Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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