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All 451 Houston hotels

Sheraton Houston Brookhollow Hotel

3.5 of 5 Motel   |   3000 North Loop West, Houston, TX 77092
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Ranked #67 of 451 Hotels in Houston
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Sherry05011 Burnaby, Canada
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342 reviews from our community

Traveler rating
    170
    93
    48
    15
    16
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35
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183
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Burnaby, Canada
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is showing its age, really noticed it in the restaurant where the decor was dated and dusty especially if you looked up. Actual food for dinner in the restaurant was very tasty and employees helpful and friendly.

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Louisville, Ohio
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The best part of our stay was the bed. It was very comfortable and made for great nights of sleep. Our room was small and dark with a view of the roof but had everything that we needed for our stay. Staff was great. I appreciated the shuttle ride to the Galleria. I will return but not until the highway... More

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Dallas, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Right now (September 2014) this hotel is very hard to get to because of construction, but you can't hold that against them. The staff is very friendly and helpful, and that has stayed consistent during all three stays here. While the rooms are clean and consistent with typical Sheraton, the bathroom and some areas of the hotel are showing some... More

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DeRidder, Louisiana
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel while seeing John Witherspoon at the Improv. It is a pleasant hotel for the price and the location is ideal for going to the Improv, cinema, Dave & Busters, etc. The beds are very comfortable. The lobby is very clean and modern, the interactive, large touch screen map was extremely helpful that allowed us to... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear PolarbearTraveler, We are delighted to hear of the comfort you experienced at our hotel and thank you for your compliments. I’m glad you were able to take advantage of our modern rooms and location. Our associates are the key to providing our guests with a satisfying stay. Please visit us again on your next trip to the area. Best,... More

Livingston, Texas
Top Contributor
75 reviews 75 reviews
13 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything this Hotel has to offer is far above average... Except the Service! The Service was in all aspects... LEGENDARY! I rarely find people who enjoy working in Hospitality anymore....... but it seems to be a prerequisite for hiring on here! The Gift shop clerk was phenomenal in her helpfulness to our crew! But the Stand Out representative for my... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Elpistolero, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while attending the seminar. I will be sure to share your kind feedback with our entire team. We thank you for your... More

Texas
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment I walked in to the moment I walked out, I enjoyed my visit. The hotel is still clean and even very modernly decorated. Looks like a boutique hotel! The customer service was great. I have no complaints. Very nice room and comfortable bed, no problem with highway traffic noise at all.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Jae K, I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. There is no better competent than a return visit. Thank you for staying with us. Best, Tom Chigoy General Manager More

1 review
5 of 5 stars Reviewed 1 week ago

I have been a guest over 5 consecutive years for this Sheraton. whenever I go to this hotel, there is always a little but noticeable change! New paint. new bed sheet. new carpet. I am exciting to see what to come next!!

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear 명신 박, Thank you for your patronage. I’m delighted to hear that you are enjoying our upgrades. Your kind words serve has encouragement to our associates who work hard to provide a pleasant stay. We look forward to your next visit. Best, Tom Chigoy General Manager More

Houston, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

My church holds the lay leaders' retreat in this hotel every year. This hotel doesn't seem to be shy on investing their money and energy. I have noticed small to big improvements for last 4 years. This year I was impressed with the new renovation of the main ballroom ,like new plushy carpet everywhere, beautiful chandeliers, and high-tech LED lightings... More

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Mokjang, Thank you for taking the time to write. I'm happy to hear your appreciated our Ballroom renovations. More importantly, I'm glad to know your retreat was a success. We look forward to hosting you again next year. Best, Tom Chigoy General Manager More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I attended a seminar at this hotel last week. The hotel is very clean and the staff is friendly. The meeting room was very nicely updated and beautifully decorated. The breakfast buffet at the hotel was also top notch. I would definitely recommend this hotel.

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear GraceKwonLee, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Tom Chigoy General Manager More

Houston
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been stayed at this hotel many times and every time I found this hotel very pleasant and cozy place to stay. It was a little bit inconvenient to get to the hotel due to construction but free and spacious parking lot compensated that effort. It is my pleasure to find the change hotel made over the year. Our... More

Was this review helpful? Yes 4
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear SunHeeCho We appreciate you sharing your kind recommendation. It’s great to hear that you enjoyed our friendly service, modern accommodations and central location. Thank you for your time in reviewing our hotel. Your words serve as encouragement to our associates who strive to provide a pleasant stay. Best, Tom Chigoy General Manager More

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Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop West, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton

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