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Sheraton Houston Brookhollow Hotel

3.5 of 5 3000 North Loop West, Houston, TX 77092
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Sheraton Houston Brookhollow Hotel
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Sheraton Houston Brookhollow Hotel
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365 reviews from our community

Traveler rating
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    53
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    18
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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St Rosa
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is a place in the middle of no where - its far to everything so you have your own car or you have to depend on the hotel service which was not the best. This Hotel if you are passing by good for a night or two - For kids nothing. There are better alternatives around there.Food average/Room average.

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Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The front desk was very friendly. My room was very comfortable and clean. Loved staying there.room service was really good. There was construction; but location was great. Security is visible. So, I feel safe parking car.

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Emily V, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, location convenient and accommodations comfortable. We appreciate your review and recommendation and look forward to your return. Best, Tom Chigoy General Manager More 

Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I got the room at a very great price, and I didn't expect 5-star experience, therefore I was very satisfied. The hotel room was very good for the money I paid. Free parking was awesome, and hotel entrance from the parking garage was convenient. Staff was very friendly too. The room was kept clean. The hotel was kind of odd,... More 

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear S N, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us... More 

Shreveport, LA
Top Contributor
87 reviews 87 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This old hotel is nice for the price, but it is very difficult to get to. The room and bed were clean and adequate. Free parking. i didn't eat there, so i can't comment on it. I'd say this was the nicest hotel in the area if you need to be in this area and can get to it.

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Seisman, We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our amenities and accommodations pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again (with road construction complete!). Best, Tom Chigoy General Manager More 

Las Vegas, Nevada
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stay here from 11/13/2014 thru 11/16/2014. Had a death in the family and we arrived early on the red eye. I was tired and not feeling well, Ramona at the front desk got our rooms clean and check us in so I could rest. Thank you Ramona what great customer service the rooms were super clean and comfortable . The... More 

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Archville178, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Tom Chigoy General Manager More 

Gastonia, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at Brookhollow from Nov. 20 to Nov 24, 2014 as part of a wedding party. Service was great in every respect and we particularly enjoyed our breakfast dining. Dora Layne was very helpful every day! All the staff from the Cimarron Restaurant to room care to the front desk went beyond the normal to make... More 

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Dale W, We appreciate you taking the time to share your kind comments with us and other travelers. I’m happy to hear you enjoyed your stay. Your review serves as encouragement to our team who strive to provide memorable guest experiences. Thank you for staying with us; there is no better compliment than a return visit! Best, Tom Chigoy... More 

Calcutta, West Bengal, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

had a 5N stay in the hotel. nicely designed for a comfortable stay, the bed is really good, a good coffee machine in room , strong wifi and a decent menu in the restaurant and to specially mention a good spread of food in buffet breakfast makes the stay pleasant. the staff is very cooperative and helpful too.

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Guest, Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to... More 

Conn.
Top Contributor
221 reviews 221 reviews
48 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed November 21, 2014

The cab ride from the airport to the Sheraton is interesting with all the traffic, but we finally made it. • Check-in – The staff was very pleasant, full of information, handed me a slip with all pertinent information on it (not all of it was accurate). They asked about the check-out time and I told the young lady I... More 

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear jfood, We're happy to hear from you! It's great to know that you enjoyed our clean and comfortable rooms as well as our friendly staff. We value your feedback which highlights our successes and areas for improvement as it allows us to monitor and improve upon the guest experience. Please plan to visit us again the next time you... More 

Houston, Texas
1 review
5 of 5 stars Reviewed November 17, 2014

I'm a business traveler and I stay here a lot. The breakfast is the entire reason I stay 20 minutes from the office and endure the never-ending road construction. It starts with the Jura Capresso espresso machine in the lounge. Yes a tiny cup of espresso is a small thing, but when you are waking up at 4am (6am but... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Neil H, Welcome back! Our associates make sincere hospitality their priority. We appreciate your kind review and are glad to know you enjoyed our hotel and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you again on your next visit... More 

Gaithersburg, Maryland
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 14, 2014

I came to this hotel because my friend booked this hotel in proximity to the venue where her 50th Birthday Celebration was being held. From the minute we hit the door the staff was amazing. Love these directors of first impressions. Ramona is the best. Love her sparkling personality. I felt like I have known her forever versus just meeting... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Consuela S, I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly while in town attending a birthday party. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Tom Chigoy General Manager More 

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Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop West, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Hotel Style:
#66 Business Hotel in Houston
#74 Family Hotel in Houston

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