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All 451 Houston hotels

Sheraton Houston Brookhollow Hotel

3.5 of 5 Motel   |   3000 North Loop West, Houston, TX 77092
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77%
Ranked #70 of 451 hotels in Houston
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
JJMumbai Mumbai
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322 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Mumbai
Top Contributor
57 reviews 57 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Ideally located not very far from downtown and suitable for shopping and other business in Houston. George W Bush International Airport is about 30 minutes drive from the hotel.Service is quite good. Good service overall.

Was this review helpful? Yes 1
Arlington, Texas
Top Contributor
78 reviews 78 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Decent location and staff great. Stayed on the club level and they offer complimentary beer and wine, and great snacks. My room was comfortable and newly updated. Can't wait for the construction around the hotel to be completed. It will make it easier to get into and leave the hotel.

Was this review helpful? Yes 1
Huntsville, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked a block of rooms at the Sheraton Houston Brookhollow Hotel for our recent wedding. The staff was awesome and the rooms were great. They were very easy to work with and tried to accommodate us in every way. They provided shuttles to our event and kept the bar open late for our continued celebration. The entire experience was... More

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Congratulations on your wedding! We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was enjoyable. Nothing would please us more than a return visit. Warm Regards, Tom Chigoy, GM More

Houston, Texas
1 review
1 of 5 stars Reviewed 1 week ago

This review is for the Sheraton Brookhollow hotel. We found this hotel on trip advisor and after calling the hotel found that they do wedding receptions. I was getting married in March and I chose this hotel for my wedding reception. The wedding reception was scheduled for March 2014. I paid $1400 as deposit for the reception which was scheduled... More

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Los Angeles, California
Contributor
15 reviews 15 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We had a miserable experience at this hotel, and don't believe it should be called a Sheraton. From the incompetent Front Desk Clerk (and eventually her Manager) that could not figure out how to make keys properly, to the broken air conditioner unit (no central air conditioning) that could not be fixed, to the very warm lobby (due to no... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for writing. Please be assured that guest satisfaction is very important to us and these matters are not taken lightly. We have been in contact with you regarding your stay. Sincerely, Tom Chigoy, GM More

missouri
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 5 weeks ago

The staff at this hotel was great, very friendly and helpful. Overall it was a nice hotel. I did think the rooms were kinda small and blah. The price was not a good value. No breakfast except for the 15.99 buffet.

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Guest, Thank you for acknowledging that our associates were welcoming and nice even though you did not find our accommodations to your liking. We appreciate our guests taking the time to provide us with valuable feedback both positive and opportunities for improvement. Sincerely, Tom Chigoy, GM More

wichita kansas
Top Contributor
82 reviews 82 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 22, 2014

This place is hard to get to with construction going on. Seems to be safe and we visibly saw security which is good as I took a drive and ended up in the hood very quickly. Parking garage is in the back and was free.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Guest, Thank you for taking the time to write. I appreciate you acknowledging our safe hotel with convenient parking. I apologize for your frustration due to the road construction; as this is temporary I hope you will give us another opportunity. We hope to see you again. Best, Tom Chigoy, GM More

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed June 10, 2014

The staff are very welcoming and helpful. I stayed for 3 days for meetings and staff were quick to arrange local transfers. Front desk staff (Lynn and others) always made you feel that nothing was too much trouble. The breakfast with omelettes cooked to order is fantastic! Very good night's sleep thanks to super pillows and linen. Hotel buses to... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Mark D, We appreciate you taking the time to share your experience. Thanks especially for recognizing Lynn, she’s thrilled and extends her personal thanks as well. We hope to see you again the next time your travels bring you to the area. Yours truly, Tom Chigoy, General Manager More

Atlanta, Georgia
Top Contributor
90 reviews 90 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 4, 2014 via mobile

I've not been to this hotel for more than 5 years and pleasantly surprise it is being kept up with minor upgrades. Not the easiest to drive to due to highway and road construction with bad signs. Free parking is good and plenty. Front desk staff is knowledgeable and patience. Bed is excellent and 7th floor is quiet. Fitness center... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

CVictorT, Many thanks for your review; we value your comments as a TripAdvisor Top Contributor. It’s great to know you enjoyed your stay and it was our pleasure to provide you with our best in service and accommodations. Best regards, Tom Chigoy, General Manger More

Scottsdale, Arizona, United States
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 30, 2014

nice sheraton hotel with all the Sheraton beds and service that I love but the construction around its location is brutal. very challenging to get on and off the freeway around the hotel with lots of closures at different times of the day

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Robin H, Thank you for your review and feedback. We're glad you experienced the consistent level of service and comfort you have come to expect and deserve. We sincerely apologize for the frustrations and inconveniences you encountered with the construction. Your satisfaction is our highest priority and we hope you'll return for another visit in the future. Thank you again!... More

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Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop West, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#56 Business Hotel in Houston #70 Spa Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen tvs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 
Number of rooms
382

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