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Sheraton Houston Brookhollow Hotel

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3000 North Loop West, Houston, TX 77092
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Sheraton Houston Brookhollow Hotel
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386 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Saskatchewan, Canada
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent 3 nights here , what a great way to relax with a club room happy hour and breakfast was taken care of . We enjoyed Friday by the pool and used the exercise room a couple of times .... That Is one hot room . We were always greeted with a friendly hello and is there anything I... More 

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roswell. n.m.
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Five minutes (basically) to the Galleria area without the hassle of being "in" the area.There is still construction of 610 and 290 hiways but has improved. We just stayed on the frontage road. Parking is free and in the back. You come in from the parking area right to the hotel elevators. Linens were as soft as a Westin we... More 

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear 2020go, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Please accept my sincere apology that the fire alarm interrupted the comfort of your stay. This was an extraordinary experience and not indicative of our norm. Your kind... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

In this case you can't judge a hotel by first impressions. I have to admit no expense was spared on the exterior, nor the lobby. But I wish they would have spent more money on things like correcting the shower plumbing so that the hot and cold water were correct. You would think that a 3 1/2 star hotel would... More 

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear David W, It was kind of your to note our pleasant decor, but I'm sorry we disappointed you in the details. We appreciate your feedback and we’re very sorry for the issues that you experienced with the shower fixtures. We will take your comments regarding our light switches, refrigerators and indoor pool under consideration as we continually work to... More 

Round Rock, Texas
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 26, 2015

The hotel is clean and the employees were very helpful. It needs some updating as far as electrical outlets in rooms and the exhaust fan in our bathroom was not working. Beds were very comfy. An ok location for where we needed to be. A little mixup on shuttle service but it all worked out.

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Bronna61, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable overall. I'm sorry that the fan in your bathroom was malfunctioning and for any lapses in service regarding the shuttle. I... More 

Kuala Lumpur, Malaysia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 17, 2015

I stayed for a week at the beginning of May. Room was excellent, bed was comfy. Location is a little out from the city center, about 25 minutes. Ample parking for your car. They had complimentary Wall Street Journal daily which was nice. Wifi was included. My only complaint was the pub's tv wasn't working when we were there for... More 

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear YHKwok, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement; this fosters change for future stays. We look forward to hosting you again. Best, Tom Harwell General Manager More 

Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 16, 2015 via mobile

I spent a night at this hotel on a recent business trip. Tucked away on a road undergoing a lot of construction, the Sheraton does offer comfort once inside! It's hard not to be struck by the size of the place, but then everything is bigger in Texas! The staff was very helpful to me (despite a small matter of... More 

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Kenny, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. Your honest feedback on areas which we can improve is welcomed. I thank you for your time in reviewing our hotel. We hope to host you... More 

Level Contributor
105 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 9, 2015

I spent two nights at this hotel. I have to say that this is the best Sheraton I found so far. The front desk team is friendly, warm and energetic. Joshua, you rock! The suite is spacious and clean with a comfortable living room and bed room. A lot of freebies for SPG members-water, breakfast and Internet. The breakfast offers... More 

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear flora z, We are delighted to hear of the comfort you experienced at our hotel. I’m glad you were able to take advantage of our amenities and friendly service. Our associates are the key to providing our guests with a satisfying stay; I look forward to sharing your kind remarks. We appreciate your kind remarks and hope to see... More 

Saskatoon, SK
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 30, 2015

We stayed at the Sheraton Brookhollow at the beginning of April for one night. Rooms were very clean, bedding clean and comfortable. Very nice front desk service. We were looking for restaurant ideas, maps were printed off, genuine effort to make our stay comfortable. Only drawback is that you need a GPS to navigate through all the road construction around.... More 

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear crosask, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Tom Harwell General Manager More 

Singapore, Singapore
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 21, 2015 via mobile

Stayed at Sheraton Houston Brookhollow for 2 nights while visiting for business. Rooms were good. Breakfast is great for my liking. There is a bike trail close by which is quite long and follows a canal. I did a long run. The passage from hotel to trail lacks footpath. The restaurant has a limited menu for lunch and dinner. Waiters... More 

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Sunil S, We are thrilled to hear that we provided you with a comfortable stay. I'm glad you enjoyed the bike trail. Your sincere feedback, which includes successes and areas for improvement, help guide our team who strive to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look... More 

Lethbridge
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed April 18, 2015

Very clean everywhere, inside or outside. Rooms were very spacious, clean and quiet. Bedding was very comfortable and toilleteries well supplied. There is an indoor bar/restaurant with a limited menu. Breakfast was not part of our reservation apparently so would be an extra $19 for that. The biggest downer for us was that we seemed to be in an Industrial... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear popeye60, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. Though you felt we were better suited to the business traveler, I’m happy to learn you enjoyed your stay. Thank you for your time in reviewing our hotel. Best, Tom Harwell General Manager More 

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