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All 447 Houston hotels

Sheraton Houston Brookhollow Hotel

3.5 of 5 Motel   |   3000 North Loop West, Houston, TX 77092
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78%
Ranked #52 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 weeks ago
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304 people have reviewed this hotel

Traveler rating
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    13
    14
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50
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159
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Long Branch, New Jersey
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Had my second business stay at the Sheraton Brookhollow. Neither trip was booked by me. The first time, it was a noise problem in the pipes which several of my business partners complained about. This time, I arrived at 11:40 p.m. (my reservation noted late arrival). I was told I didn't have a reservation. I showed them the printed confirmation... More

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1 review
1 of 5 stars Reviewed 1 week ago

For what they charge here, avoid unless you're traveling corporate. Save your hard earned cash. NS KING was $140/nt, staying on 7th floor and had to go to lobby for wiFi. Shuttle won't take us where we want to go, close-by etc. Fail. Flew in from another state to buy a car. We're not impressed. Hotel isn't super clean, and... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Andrew W, Thank you for writing and bringing your concerns to my attention. We take all feedback very seriously and hope to speak with you directly regarding the service failures you experienced. Your satisfaction is important to us and we sincerely apologize for the inconveniences imposed during your stay. We hope to hear from you soon and thank you again... More

1 review
5 of 5 stars Reviewed 3 weeks ago

Staff amazingly helpful. Every question was answered well and articulately. It dint matter of you were looking for a resteraunt or shopping even with construction they were prepared with maps and verbal instructions. They were even willing to search and print specific items. If you are in the area five the hotel a shot.

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Brandi M, We appreciate your positive review and compliments regarding our staff's excellence in service. I look forward to sharing your kind comments with our team as each member strives to connect and engage with every guest. Please plan to visit us again at Sheraton Houston Brookhollow. Thank you again for your review. Sincerely, Tom Chigoy, General Manager More

SODDY DAISY
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The quality of the food was poor and price of food was high in the resturant . The pool was dirty. No fridge or microwave in the room. The rest of the facility was very good and clean. All the staff was great.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

JOHN W, Thank you for writing and bringing your concerns to my attention. It's great to hear that our staff provided great service even though we failed to meet your satisfaction in other areas of your stay. Please know that your comments have been addressed with our team in order to make improvements for a more positive experience. We hope... More

Hobbs, New Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I want to commend the entire staff of the Sheraton Brookhollow, but Jose Zappata in particular. I have stayed here twice now, a week each time. He has always gone far above and beyond courtesy and today, Mar 19, 2014, he prevented a major accident at the least by being an excellent driver and just caring about the safety of... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Jessie A, Thank you for your complimentary review. Your praise regarding our staff's excellence in service highlights our mission to provide each guest with a memorable experience. Thank you also for specifically recognizing Jose Zappata's efforts in service and safety. I will be certain to award him with a special commendation on his outstanding service. We're happy to have had... More

Burlington, NJ
Contributor
16 reviews 16 reviews
11 hotel reviews
96 helpful votes 96 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am staying at this property as we speak -- I brought my niece from NJ to Houston to visit her best friend for spring break, and I'm staying at this hotel, telecommuting while I'm here. The positives I've experienced: * Good AC system is nice and quiet * the rooms are generally quiet * good selection of TV channels... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

JerseyKat, I appreciate receiving your feedback and sincerely apologize for the inconveniences you experienced. We value you as our guest and hope to speak with you directly regarding the problems you have encountered during your stay. Please feel free to contact me directly at your earliest convenience. Sincerely, Tom Chigoy, General Manager More

Palacios, Texas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband, my 9 year old son, and I decided we wanted to get away for a day for my son's spring break. We wanted to go to the museum district, and this hotel was fairly close. After reading the reviews for this Sheraton hotel and seeing the price, I booked it. There's so much construction going on, so I... More

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Heather C, Thank you for your review and recommendations of Sheraton Houston Brookhollow. We appreciate you sharing feedback on all the positive aspects of your stay, as well as areas that could enhance our guest experience. It's great to hear our beds were the most comfortable you've ever experienced and we're glad our location was perfectly suited for your travels.... More

Lafayette, Louisiana
Top Contributor
56 reviews 56 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 9, 2014

We recently stayed here overnight en route to another destination. From the time we arrived, every staff member we came into contact with was very friendly and helpful. We ordered room service for breakfast, wonderful omelet! When the lady who delivered breakfast told her manager that my husband was a wounded solider (obvious by the wheelchair and conversation), the manager... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Katie G, Thank you for sharing your experience at Sheraton Houston Brookhollow. We appreciate you selecting our hotel during your travels and we're thrilled to know that our staff's excellent service made for a memorable visit. I look forward to sharing your kind comments with our team and we hope to see you and your husband again soon. Thanks again!... More

Slinger, Wisconsin, USA
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 6, 2014

Great place to host an event. The service for every event we have held here has been exceptional. The staff goes above and beyond. Their dedication has helped to make our events a success for both us and our attendees.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

RWB68, We appreciate your great review and thank you for hosting your events at Sheraton Houston Brookhollow. Our team takes pride in ensuring our guests receive the exceptional service they should always expect. We are thrilled to know we played a part in the success of your events and we hope to see you again soon. Thank you again for... More

Houston, Texas
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 4, 2014

Hotel is nice, beds were very comfortable. Breakfast buffet was good. We stayed here with other friends that were visiting for a wedding. Lobby area and bar were go places to hang out and visit. Only downside is road construction in the area. Hotel and staff were helpful and professional.

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Gary S, Thank you for choosing Sheraton Houston Brookhollow. We're glad you enjoyed your stay and found our hotel and service well suited for your needs while visiting for a wedding. We hope you'll have an opportunity to visit us again in the future. Thank you for writing a review. Sincerely, Tom Chigoy, General Manager More

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Additional Information about Sheraton Houston Brookhollow Hotel

Also Known As:
Sheraton Houston Brookhollow Motel
Sheraton Houston
Houston Sheraton
Address: 3000 North Loop West, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Business Hotel in Houston
#52 Romantic Hotel in Houston
#54 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Official Description (provided by the hotel):
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen tvs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 
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