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Sheraton Houston Brookhollow Hotel

3.5 of 5 3000 North Loop West, Houston, TX 77092
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Certificate of Excellence 2014
Sheraton Houston Brookhollow Hotel
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Sheraton Houston Brookhollow Hotel
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349 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I had out of town clients stay at the Sheraton and it was terrible. The room where one of the guest stayed had a leaking ceiling and the service was terrible! We were all pretty surprised but would not lodge anyone else there even though it is about 4 miles from the office.

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Spain
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited Brookhollow again, still a very nice hotel. Very pleasant check . Room may be in need of a bit renovation, bathroom seems old compared with other hotels in area. Staff still great and beds are amazing.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear OleBSpain, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed as they foster change for the better. We appreciate being a part of your trip! Best, Tom Chigoy General Manager More

Houston, Texas
1 review
1 of 5 stars Reviewed 1 week ago

When we stay in a hotel we don't expect a super huge TV since we just need it to take a shower and sleep but this one was extremely small, no vent in the bath, the sink was clogged and we tried to call several times to the service AND they never answered.....horrible experience. DO NOT LEAD YOURSELF BECAUSE OF... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Lucia L, I’m sorry for the maintenance issues you experience with our accommodations. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change... More

The Woodlands, Texas
Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We held our annual banquet at this hotel and it was an awesome experience. I fell in love with the Magnolia room when I viewed it initially. Unfortunately, our function outgrew the room and we were moved into a portion of the ballroom. I was still very pleased with the room, which had recent renovations and was beautiful as well.... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Alondra T, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your event and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you next year. Best, Tom Chigoy General... More

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had to get a hotel room last minute as I arrived home late due to delayed flight and had no electricity. Hotel was comfortable, parking was free, staff was great. It was late at night so I did not use the amenities or restaurant. Room was comfortable, everything worked. Rate was better than most others that were lesser hotels.... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Soulefire1, We are happy to hear from you and glad to know we provided comfort after a long flight. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Tom Chigoy General... More

San Francisco, California
1 review
2 of 5 stars Reviewed 3 weeks ago

I love my job, I really do. But staying in this hotel for seven nights made me question the life choices that I had made to end up at a place like this for an extended stay. This hotel hasn't had any CapEx in years beyond maybe the linens and the lobby furniture. Some of the worst and most depressing... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear BizTraveler622 I'm so sorry for your poor experience during your week-long stay at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the... More

The Colony, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is very nice. The staff is very friendly and most helpful. The lobby is well decorated and makes you feel welcome when you enter. The room we stayed in was very nice and spacious. The amenities were great. They have free under roof parking. The restaurant, I would say, is just a little above average. Right now it's... More

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear JohnBee3300, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Tom Chigoy General Manager More

Burnaby, Canada
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is showing its age, really noticed it in the restaurant where the decor was dated and dusty especially if you looked up. Actual food for dinner in the restaurant was very tasty and employees helpful and friendly.

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ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Sherry05011, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know you found our associates friendly and our food tasty. I regret your disappointment in our decor. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement; this fosters change for future stays.... More

Louisville, Ohio
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The best part of our stay was the bed. It was very comfortable and made for great nights of sleep. Our room was small and dark with a view of the roof but had everything that we needed for our stay. Staff was great. I appreciated the shuttle ride to the Galleria. I will return but not until the highway... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear AnneB295, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Tom Chigoy General Manager More

Dallas, Texas
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Right now (September 2014) this hotel is very hard to get to because of construction, but you can't hold that against them. The staff is very friendly and helpful, and that has stayed consistent during all three stays here. While the rooms are clean and consistent with typical Sheraton, the bathroom and some areas of the hotel are showing some... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Vopie, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly and accommodations comfortable. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you... More

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Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop West, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton

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