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Sheraton Houston Brookhollow Hotel

#88 of 461 Hotels in Houston
Certificate of Excellence
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3000 North Loop West, Houston, TX 77092
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Sheraton Houston Brookhollow Hotel
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Sheraton Houston Brookhollow Hotel
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374 reviews from our community

Traveler rating
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    54
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

The rooms are moderately priced and the beds are comfy. They offer a shuttle to the Marq-E and Galleria daily. The service is actually fairly good, most staff were friendly except one Manager was so immature and rude it completely ruined my stay. I will avoid this place so to not have to deal with him again. Brutal.

Was this review helpful? Yes 3
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear John B, We appreciate you taking the time to share your experience with us. My sincere apologies that our associate was insincere. We strive to provide sincere hospitality and we clearly missed the mark. I appreciate you acknowledging our updated room, comfortable bed and the friendly service of our other associates. Thank you for your honest feedback which we... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Andrea and Becky were excellent their customer service was amazing, very caring people. Andrea cared for all her guest she attended every single one during breakfast hour. would definitely come back again in my next visit :).

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Javier M, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip. Best, Tom Chigoy General Manager More 

Boston, Massachusetts, United States
Contributor
16 reviews 16 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Booked through Hotwire and got an awesome deal. Location- there is a lot of construction going on so it can make it a bit difficult to navigate. Other than that it's literally minutes away from the Galleria and other attractions so you aren't in a bad location. Hotel - it's not the newest, but it was clean and well managed.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear DuJuan A, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel and we look forward to your next visit. Warm Regards, Tom Chigoy General Manager More 

Mumbai
Top Contributor
109 reviews 109 reviews
66 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice hotel. Room is good. Better if there is a refrigerator and a room safe. Bed and pillow are comfortable. Air-con unit makes a bit of noise when in operation. Good selection of TV channels. Wi-fi is good. Restaurant - limited menu selection. The hotel is not within walking distance of any restaurants etc but provides transportation to the Galleria... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Kim C, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad you enjoyed our friendly service and ample amenities. Thank you for staying with us and we look forward to seeing you again. Best, Tom Chigoy General Manager More 

Senior Contributor
31 reviews 31 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2015

With work and always being on the go, I was fortunate to be able to book a Valentine's Day weekend for my wife and myself at the Sheraton Houston Brookhollow Hotel. As always, the experiences during this stay were great. While the wife enjoyed shopping at the Galleria, we both enjoyed dinner at Fogo De Chao before returning to the... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear shinnerbock, On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your Valentine's Weekend stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience.... More 

Austin
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 15, 2015

Stayed on the Club level for work, and with all fees and taxes paid about $250 for a night. Bed, TV, furniture were all great, clean, just fine. Bathroom also clean, but with just a touch of rust on the shower drain. Cheap toilet paper. The Club breakfast was surprisingly good. Fresh juice, fruit, coffee, and a very fine egg/bacon... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear paoawol, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your comments, which highlight strengths and areas for improvement, serve as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit.... More 

Fargo, North Dakota
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 9, 2015 via mobile

The rooms are nice, beds are comfy, service is great, people are nice, food is good and it has a nice outdoor pool and hottub. I recommend staying here. Very nice atmosphere and very nice and relaxing place to stay for business and for pleasure.

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear AmyRos, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Tom Chigoy General Manager More 

Washington DC, District of Columbia
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 6, 2015

This hotel would be excellent -- heated pool, bar, wifi, and business area. BUT the bar closed early every night we were there -- including Friday and Saturday nights! For this reason there was no place to socialize with friends.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Fabrizziana, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our amenities and friendly service while in town. I appreciate your comments regarding our bar hours and I have taken note. There is no better compliment than a return visit, so we hope... More 

Austin, Texas
Top Contributor
51 reviews 51 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 28, 2014

This is a winner in every category I can think of. The location is great, convenient to both downtown Houston and Loop 610 (and U.S. 290.) There is a LOT of construction in the area, and this hotel is at the epicenter of it, but it's still easy to get in and out. Parking is in a garage with a... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear texasbrian, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area. Best, Tom Chigoy... More 

St Rosa
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 26, 2014

This is a place in the middle of no where - its far to everything so you have your own car or you have to depend on the hotel service which was not the best. This Hotel if you are passing by good for a night or two - For kids nothing. There are better alternatives around there.Food average/Room average.

Was this review helpful? Yes
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Dear Caproy, We appreciate you taking the time to share your experience with us. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. You feedback, which highlights our successes and areas for improvement, helps us to achieve that goal. We hope to host you on a return trip.... More 

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