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Extended Stay America - Houston - Willowbrook

2.5 of 5
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13223 Champions Centre Drive, Houston, TX 77069 (Formerly Homestead Studio Suites - Houston - Willowbrook)
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Extended Stay America - Houston - Willowbrook
Best prices for: 1 room 1 guest
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Ranked #352 of 468 Hotels in Houston
A recent review
4 of 5 stars Reviewed January 9, 2015
KSen_Kolkata Kolkata (Calcutta), India
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39 reviews from our community

Traveler rating
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    7
    5
    10
    10
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4
Couples
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5
17
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Poughkeepsie, New York
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

This is supposed to be for "extended stays" but I didn't get the feeling they wanted you to stay at all. There is a kitchenette but no pots, pans, kettle, dishes, cups, or utensils. Every hotel has a coffee maker in each room; not this one. There was a very small shampoo, and two bars of soap, but no extra... More 

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Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not have a comfortable stay. I do apologize that our housekeeping and dishware policies were not explained to you when you checked-in. We provide housekeeping services to guests staying... More 

Hobart, United States
2 reviews
1 of 5 stars Reviewed March 4, 2015

I'm stuck here from Sunday to Thursday, thank God tomorrow is checkout day! The front desk staff is friendly. That's it! My room is small & in desperate need of updating & just has a "dirty" feel to it! The bed is sunken in the center & uncomfortable! A strange man was knocking on several doors Monday night. The walls... More 

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Ciudad Juarez, Mexico
Contributor
17 reviews 17 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 28, 2015

I had to stay at this hotel for 19 nights, because my company did not wanted to pay a better place. This hotel is very cheap and therefore, the place gave you waht you pay: cleaning service one day a week; grab-to-go breakfast: coffe, muffins, granola bars, oranges and apples: every single day the same stuff, even on weekends; noisy... More 

Was this review helpful? Yes 1
Kolkata (Calcutta), India
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 9, 2015

I stayed here for a fortnight around the end of Nov 2014 till the middle of December. Overall it was a satisfactory stay. I opted for the same as it was close to the place where my colleagues stay and also it was close to the Willowbrook Mall and eateries (Pappadeux, Pappasito’s Cantina, P.F. Chang’s China Bistro, Whataburger etc). Best... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you had a satisfactory stay and will recommend us. It is great to know that you received friendly, helpful, and accommodating service from our front desk and housekeeping staff. I am thrilled that your room was cozy and... More 

Greenville, South Carolina
1 review
5 of 5 stars Reviewed December 16, 2014

First off, I want to say that I NEVER write reviews, not even for apps or sellers whom I buy from on Amazon. This review is long overdue, but I wanted to write it because despite all the negative reviews on here, I really did have a good experience. I figure that those who bother to write hotel reviews are... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your long stay with us. I am so pleased to read that your room met your expectations, that you felt safe during your stay, and that you received such accommodating service from our staff. The staff and... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 17, 2014 via mobile

My friend and I stayed for two nights and it was a total disaster. The staff is great but the rooms weren't, we checked in after audit and scoping out the room there were multiple hair strands on the sheets and pillows, the fridge did not work too well, there was some nasty looking stuff in the toilet, and the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook, responded to this review

Your review for our hotel was recently brought to my attention. Your comments in regards to our staff are much appreciated; yet, I was disheartened to read that there was an issue with room cleanliness and pests. As this hotel’s manager, I can assure you that I am reviewing our cleanliness and inspection procedures with our housekeeping staff to ensure... More 

texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 2, 2014

I stayed here for one night. The front desk attendant was rude. The outside seemed to be in good shape. I felt very safe. There was a security guard making rounds. The parking was great. I was able to pull right in front of my room. When I opened the door to the room I was in very upset at... More 

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 30, 2014

So, my room is half remodeled! Jose has to be most well rounded employee here. Unfortunately though the shower area wasn't part of the remodel and is Molded. Also the Cabinets are coming apart. So, I wake this morning to a Flooded kitchen don't have time to move rooms seeings I check out early am Saturday morning and had to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to read that your room had cleanliness issues and that your kitchen had a severe maintenance issue during your stay. As well, I am sorry that my staff did not... More 

Contributor
12 reviews 12 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 30, 2014

I stayed here for three nights. The area is not the best, you don´t have a lot of restaurant options; and the place is hard to find, I arrived on a Sunday night and the area was desolated, every restaurant was closed. My room was basic and old, it wasn´t ready when I arrive, it didn´t have hungers or kitchen... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 28, 2014

This place offered little more than a bed to sleep on. My linens were clean but otherwise the room failed in every other way. My shower had missing tiles and a hole in the wall. It made a very loud vibrating noise when I tried to shower and on my last day I had no hot water. No extras like... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that the condition of your bathroom was not up to par. As this hotel’s manager, I can assure you that I am working with my housekeeping and maintenance staff to review our inspection standards and ensure that these issues are resolved. Thank you very much for bringing... More 

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