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All 451 Houston hotels

Extended Stay America - Houston - Willowbrook

2.5 of 5 Hotel   |   13223 Champions Centre Drive, Houston, TX 77069 (Formerly Homestead Studio Suites - Houston - Willowbrook)
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42%
Ranked #324 of 451 hotels in Houston
A recent review
4 of 5 stars Reviewed January 20, 2014
Sherry2420 Houston, Texas
  • Reviews (26)
  • Photos (15)
  • Amenities
  • Q&A
  • Room tips (10)
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26 people have reviewed this hotel

Traveler rating
    6
    5
    3
    6
    6
See reviews for
4
Couples
0
4
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This is a true experience that is so strange and absurd that it just has to be told. My husband and I were relocating to Houston, Texas so he could go to school and we needed a place to stay for a couple of weeks until we could find an apartment. I saw the commercials on TV and decided we... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 5, 2014

Do not stay in this place. If it were the last place to stay in Houston don't go. Do the city a favor and allow this place to go under so that the company actually invests money into staffing and renovating. The only reason I stayed here is because it was the only open place in Houston during a major... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook, responded to this review

Nicholas - I appreciate you bringing your experience to our attention. It upsets me to hear that the room did not meet your standards in cleanliness. I am sorry for your experience. To uphold our company's high standards, I will discuss your comments with our team to make sure your experience does not happen again moving forward. Thank you very... More

San Jose, Costa Rica
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 23, 2014 via mobile

We arrived very late at night expecting to find the non smoking room we had asked for, but instead we found a room with such a disgusting odor to cigarette that it was impossible to normally breath inside. Also, I suffer from multiple.food allergies, that's why we choose this hotel because of the kitchen, but there was just a pot,... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Houston - Willowbrook, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our sincerest apologies for the odors and level of cleanliness in your room. I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. If you would like to discuss this further, please do... More

Pasadena, Texas
1 review
1 of 5 stars Reviewed April 13, 2014 via mobile

The manager was simply rude to the customers as well as the employees. When i first checked in my room had a leak under the sink and the mildew smell was all arond the room. I went back to the front desk and a young woman told me she had no other rooms to put me in, and i would... More

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Houston - Willowbrook, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience including the level of professionalism displayed by some of our staff members. Please know, I will meet with our entire staff to review our customer service policies and guest protocol to ensure your experience is not repeated. If... More

Seattle
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed March 28, 2014

Recently stayed at this hotel for more than three months, during which time they cleaned my room only upon request. This was not part of the agreement, the agreement said that they would clean my room every week. Not true. The last four weeks of my trip my phone did not work and they raised my rate by $10 a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook, responded to this review

I appreciate you bringing your experience to our attention. The situations you described regarding the housekeeping and cleanliness of your room are truly regrettable. We are very sorry for your experience. I discussed your comments with our staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve... More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 18, 2014 via mobile

The check in was fast and easy. The check in staff was very nice and friendly considering we checked in around 11pm (after hrs and we had to call the number indicated on the door to get someone to come and open the front office door to check us in). First impression of the room was nice and clean (or... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the level of cleanliness in your room. Please know, we are sorry for this and are working to rectify the issue. Still, we are happy to read that we provided you with friendly customer service. Thank you again for posting... More

Houston, Texas
1 review
4 of 5 stars Reviewed January 20, 2014 via mobile

Location is behind a restaurant with heavy traffic so give yourself extra time when traveling. Pet friendly. Plenty of parking. Location is clean. Laundry room on site- small washers $2.00 per wash and dry

Was this review helpful? Yes
Overland Park, Kansas
1 review
4 of 5 stars Reviewed January 13, 2014

I recommend the Willowbrook ESA because it's centrally located to anything needed from restaurants to shopping. The noise level is decent overall. My 2 month stay was pretty pleasant considering I had nothing from home to make it even better.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook, responded to this review

Thank you so much for posting a review of our property. I'm thrilled that you found our hotel's location to be perfect for your needs and that you enjoyed your stay overall. We look forward to seeing you in the future, should your travels bring you back to our area. More

Dallas, Texas
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed December 3, 2013

The room was dirty and appeared to have mold growing in it. The bathroom lighting was very poor and the water pressure in the shower horrible. The bed and pillows were uncomfortable. The room was supposed to be a queen suite, but the bed felt more like a full than a queen. The room was tiny, not sufficient room for... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that your room was unclean upon arrival and that it did not meet your expectations. Please accept my apology. As this hotel’s manager, I can assure you that I am working with our housekeeping staff to deep clean your room and improve our... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2013 via mobile

We stayed 3 months at this hotel. I have a lot of good things to say about it. We travel 9 months a year so I have a lot to compare this to. The room itself is set up perfectly!... Plenty of storage and room space. Huge shelf in the bathroom and 5 or 6 shelves in the kitchen area,... More

Was this review helpful? Yes
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Additional Information about Extended Stay America - Houston - Willowbrook

Address: 13223 Champions Centre Drive, Houston, TX 77069 (Formerly Homestead Studio Suites - Houston - Willowbrook)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Willowbrook 2.5*
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Also Known As:
Homestead Studio Suites Houston / Willowbrook Hotel Houston
Homestead Suites Houston
Homestead Houston
Houston Homestead Suites

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Amenities

Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
138

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