We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Houston Memorial City

#89 of 469 Hotels in Houston
Certificate of Excellence
Hotel website
Hotel deals
945 Gessner Road, Houston, TX 77024
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
The Westin Houston Memorial City
Professional photos View all
Browse nearby
The Westin Houston Memorial City
Add Photo Write a Review

249 Reviews from our TripAdvisor Community

Traveler rating
    107
    102
    23
    6
    11
See reviews for
30
38
9
138
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (249)
  • Mar-May only
    (72)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (63)
All months
There are newer reviews for The Westin Houston Memorial City
See the most recent reviews
Top Contributor
63 reviews 63 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed March 25, 2014 via mobile

Staff really nice and attentive.......but not normal that if you want to press your jacket when you arrive, the service not available ...unless you pay extra 40 usd for urgency fee.......or that you have 2 fridges in room both empty , no soft drinks or snacks in room.....so management is the problem in this hotel....no idea of minimum services.....

Was this review helpful? Yes 1
Tallahassee, Florida
Contributor
18 reviews 18 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 17, 2014

I totally enjoyed my stay at this Westin. The room was super clean and very modern. There were "three"complimentary bottles of water in the room! The conference meals were great. Usually the meals at large conferences are pretty boring, but these were not. I ordered room service one evening and the meal was delivered very fast. The hotel is also... More 

Was this review helpful? Yes 1
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for sharing your experience. I was pleased to read that your visit was restfull and that you were able to enjoy many of the hotel amenities. We get lots of great comments about the hotel. I look forward to welcoming you back to the Westin Houston Memorial City soon. More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 17, 2014

As a loyal platinum customer at SPG for a number of years, I would suggest that if you are traveling for business or with family or kids, find another hotel Evidently, at this particular Westin, no one from the front desk will notify you via phone first if there is a noise complaint. They immediately send their security guards up... More 

Was this review helpful? Yes 1
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; thank you for your feedback, the hotel prides itself on providing exceptional service and ensuring that all our guests have an enjoyable experience while at the hotel. The hotel switchboard received several noise complaints from other guests on your floor about the level of noise coming from your room, security was dispatched to speak with you about the noise... More 

Scotland
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 14, 2014 via mobile

Back for my second visit and have been upgraded to a corner suite - wow! Only problem is there is only me so no real need for 2 toilets, 2 rain showers etc but a lovely gesture. The bed as usual is massive and so comfortable and amazing pillows and the bed linen is to die for. Nice and friendly... More 

Was this review helpful? Yes 2
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Well thank you for your feedback...and your compliments! It is so important to us that our guests enjoy every aspect of their stay with us, and it seems like you did! I am so pleased when I hear from another happy guest. I hope we have the pleasure of seeing you again soon. More 

Mobile, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 13, 2014

Beautiful new hotel. The most gracious & thoughtful staff, they gave me an upgrade after an exhausitng early travel morning. Fast tracked my room while I was at the mall, and called me to tell me my room was ready. Next door to a mall if you forget anything, and a Cheesecake factory. Best business hotel ever!

Was this review helpful? Yes 2
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; thank you for sharing your compliments to our hotel! We get a great deal of very positive comments about our associates and the property. The associates are very passionate about customer service and I was delighted to read that you experienced it first hand. We hope to see you back at the Westin Houston Memorial City again soon! More 

Dallas, Texas
Contributor
20 reviews 20 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 8, 2014 via mobile

We loved this hotel! The room was spacious and impeccable. The pool and spa on the 18th floor was breath-taking. The 024 Bar was sheet and modern, with great music and food. The drinks were a little pricey but the food was well-priced. The staff was extremely professional and friendly. The skywalk leads to the mall, which was great. We... More 

Was this review helpful? Yes 2
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for your compliments to our hotel! The hotel does indeed have a great location and offers many amenities, including the Heavenly Beds, Westin Workout, and Infinity Pool, in order to ensure that our guests receive the very best experience during their visit with us. We are passionate about making sure each one of our guests feels comfortable... More 

Denver, Colorado
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 27, 2014

The hotel itself is clean and very well maintained. The excerise room is small, but gets the job done. They only had two ellipticals, but I still never had a problem getting one and they have lots of free weights, mats, balls, etc. The staff were amazing and called me by name - especially the valet attendants. Everyone I encountered... More 

Was this review helpful? Yes 1
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Greetings – thank you for your compliments to our hotel and staff! The main goal of our staff is to ensure that each guest feels comfortable and well taken care of, and it is nice to hear that we are accomplishing that. I was concerned to read about your Housekeeping issue with your guest room, and will directly speak with... More 

New York City, New York
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 24, 2014

Stayed a couple of nights here and while Westins are generally all very predictable and much the same, this one was just every so much better. I had a HUGE room with an enormous bathroom with separate shower and bath, and eveyrthing was in excellent condition and staff was polite. Since I was on business, I didn't care about paying... More 

Was this review helpful? Yes 1
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; It seems you had an enjoyable stay! We do get a lot of positive feedback and appreciate you taking the time to share your thoughts. We look forward to your future visit to the Westin Houston Memorial City! More 

Houston, United States
2 reviews
4 of 5 stars Reviewed February 19, 2014

I stayed here with my fiancee over the weekend for Valentines. Had a very nice time it is connected to Memorial City Mall which was a plus for me and I loved how close it was to restaurants. The rooms were very nice and comfy and I really enjoyed my stay will most definitely go back soon!

Was this review helpful? Yes
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for your compliments to our hotel! The hotel does indeed have a great location and offers many amenities, including the Heavenly Beds, Westin Workout, and Infinity Pool, in order to ensure that our guests receive the very best experience during their visit with us. We are passionate about making sure each one of our guests feels comfortable... More 

Atlanta, Georgia
Top Contributor
86 reviews 86 reviews
41 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed February 17, 2014

I have high standards for Westin, and while some are great (Pasadena, CA), some are good (LAX) and some are undeserving of the Westin name (Las Vegas), the Westin Houston Memorial City is outstanding. The service is typical Westin - excellent. I gave one of my SPG Gold "You made my stay" cards to a server in the grille: Viviana.... More 

Was this review helpful? Yes 1
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; It seems you had an enjoyable stay! We do get a lot of positive feedback and appreciate you taking the time to share your thoughts. I will share your comments with the staff, as they will be so pleased that you appreciated their service and enjoyed your stay. We look forward to your future visit to the Westin Houston... More 

Questions? Get answers from hotel staff and past guests. Ask a question

159 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (125)
Viewed
Room/suite (39)
Viewed
View from room (7)
Viewed
Dining (8)
Viewed
Hotel & grounds (23)
Viewed
Business center/function rooms (6)
Viewed
Bathroom (14)
Viewed
Pool/beach area (8)
Viewed
Family/play areas (3)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (34)
Viewed
Hotel & grounds (12)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (11)
Viewed
View from room (1)
Viewed
Dining (2)
Viewed
Other (4)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay