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All 451 Houston hotels

The Westin Houston Memorial City

4.0 of 5 Hotel   |   945 Gessner Road, Houston, TX 77024
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86%
Ranked #75 of 451 Hotels in Houston
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
kaldonia Jackson, MS
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193 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jackson, MS
Top Contributor
67 reviews 67 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Sometimes its hard to find a gem among stones. Houston's vastness makes finding the best place to stay a chore. We picked Westin Memorial City because it was central to what we wanted to see and vicinity to work. And it's right on the Interstate. The compromise couldn't have been better. Check in was a breeze and went on up... More

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The Hague, The Netherlands
Top Contributor
469 reviews 469 reviews
106 hotel reviews
318 helpful votes 318 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Westin is a nice enough hotel, but a problem is that their keycards get demagnetized quite easily .... It happened to me on all visits to this hotel, and no less than three times last stay of four nights. And you need your keycard a lot here - access to the parking garage, the elevators, the room of course... More

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1 review
5 of 5 stars Reviewed 1 week ago

Great hotel! Chose it because of its rating and closeness to the business meeting I was attending. Clean room, great price, friendly staff, great location (right in front of Memorial City Mall). Overall great experience. Will return.

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Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was not looking forward to staying in a hotel in Houston as my previous hotel experiences in the US were not good compared with hotels in Asia, however I was pleasantly surprised with The Westin, Memorial Mall. It is in a great location, the rooms and bathrooms are spacious, the hotel is very clean, the staff super friendly and... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; thanks for sharing your comments, we get a great deal of positive comments about our property, including the amenities we have to offer. Glad to read that you left the property renewed from your stay, I hope we will see you back at the hotel very soon. More

Philadelphia, Pennsylvania
Contributor
20 reviews 20 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great stay at an excellent Westin property. Great location next to the Memorial Hospital complex. Spacious rooms, above average furnishing, excellent in-house restaurant, nice exercise facility and infinity pool on the top floor. Only complaint was the charge for WiFi. The Westin needs to join the 21st century. I expect free WiFi.

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Contributor
17 reviews 17 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I loved to stay in this hotel, the personal is really nice and helpful, the location is super convenient and it has direct access to the mall through a bridge from the third floor. The pool is great and the view from 12th floor was amazing. Highly recommended!

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for sharing your comments. We get a great deal of very positive comments about our associates and the amenities the hotel has to offer. The associates are very passionate about customer service and I was delighted to read that you experienced it first hand. More

Calgary, Canada
Contributor
17 reviews 17 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for 4 nights and enjoyed my stay. It is near the Katy freeway but noise was not an issue. Rooms are large but odd shaped. There were large open spaces between the furniture. The bathroom was also large but oddly the toilet was very close to the door as you entered. The desk was seperated... More

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Anthem, Arizona
Top Contributor
134 reviews 134 reviews
46 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Westin is co-located with Memorial Herman Hospital which makes it an ideal place to stay pre-surgery or treatment, especially since there is a "hospital rate" with your stay. Note that I had to ask for the rate at the front desk when booking the room could not find it on the booking sites. Since its primarily a business related... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

I was very happy to read that you enjoyed your visit, we continue to receive many great comments about the hotels location and the quailty of the hotel and service. I do appreciate you taking the time to share your comments, I will ensure that they are shared with the team. I hope we will see you back at the... More

San Diego, California
Top Contributor
68 reviews 68 reviews
8 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed August 9, 2014

We loved everything about this Westin. The rooms were comfortable, with everything you need from a good hotel. We loved the 024 restaurant, the pool and jacuzzi on the 18th floor with the open feel. Across the street f from restaurants and stores. This was a good experience.

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Thanks for sharing your comments, I was delighted to read that you enjoyed your visit, I do hope we will see you back at the hotel very soon. More

Washington, DC
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed July 19, 2014

Good 1. This property is fairly new so it is well maintained. 2. The property has a nice rooftop pool, patio and workout facility. Bad 1. When there was an issue with the key to my room not working, the manager, Brittney, was very rude. She demanded that security walk me up to my room as if I was a... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Thank you for your comments, I did want to clarify the hotels policy as its pertains to requests for room keys. The front office requires picture ID before it will issue a key to a guestroom, if a registered guest does not have their ID with them our security officers will escort them to the room so that they can... More

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Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Road, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
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Also Known As:
The Westin Houston Memorial City Hotel Houston

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