We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Houston Memorial City

#95 of 469 Hotels in Houston
Certificate of Excellence
Hotel website
Hotel deals
945 Gessner Road, Houston, TX 77024
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
The Westin Houston Memorial City
Professional photos View all
Browse nearby
The Westin Houston Memorial City
Write a Review

248 reviews from our community

Traveler rating
    106
    102
    23
    6
    11
See reviews for
30
37
9
138
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (248)
  • Mar-May only
    (71)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (63)
All months
Helotes, Texas, Usa
Contributor
18 reviews 18 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel keeps getting better, not that it was ever bad in my opinion. The staff is 5 star ***** all the way. Friendly and service focused. Every member on staff that I encountered, greeted me with a smile. I was in town for a conference and every little concern that there could have been was thought of, even down... More 

Was this review helpful? Yes
New Braunfels, Texas USA
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

It all started when we drove in the front drive way. No order, another car came within a 1/4 inch to hitting us. 1st tip would be to self park your car. Got to room, bed was not made, we weren't taking a chance. Got another room, obviously dirty seat cushion. Concierge was irritated we asked walking directions to a... More 

Was this review helpful? Yes
Miami, Florida
Contributor
14 reviews 14 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wow! We selected the special American Girl Doll Package for my daughter's 6th birthday. This was our first time at this Westin and it was wonderful. The hotel is nice, sleek, and modern. They provided everything they said they would in the package and made every attempt to be sure my daughter enjoyed her stay. The hotel was very family... More 

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings – thank you for your compliments to our hotel and staff! Our main goal is to ensure that each guest feels comfortable and well taken care of, and it is nice to hear that we are accomplishing that. I am so glad you enjoyed your American Girl Experience, and we hope to see you back at The Westin Houston... More 

Austin, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at the Memorial City Westin a number of times over the past few years. It is an excellent hotel and convenient to the energy corridor, downtown Houston and the galleria. It has a superb restaurant in the hotel and several great restaurants within probably 300 yards of the hotel. The rooms are perfect for a business or... More 

Was this review helpful? Yes 2
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings – thank you for your feedback. Our main goal is to ensure that each of our valued guest feels comfortable and well taken care of, and I was concerned to read about your service issues. I will directly speak with the team to ensure that these issues are addressed. We hope to see you return to the Westin Houston... More 

Forfar, United Kingdom
Top Contributor
74 reviews 74 reviews
18 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is about a 30 minute drive from the airport $80. It's easy to get a cab from the airport. This hotel offers rooms or condos. We stayed in the condo. It was a one bedroom room, with a walkin wardrobe, bathroom with a separate bath and shower , a separate toilet, kitchen, living room, washer, dryer. The hotel... More 

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for sharing your experience. I was pleased to read that you were able to enjoy many of the hotel amenities. We do receive many great comments about the hotel, including the convenient location. I look forward to welcoming you back to the Westin Houston Memorial City soon! Kerry Ringham General Manager More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Westin Memorial City during a conference for work. I had a double bed room and the room was huge! There was lots of room in between the beds andThe bed and pillows were extremely comfortable, and I had a very nice sleep every night of my stay. The bathroom was very well lit and had plenty... More 

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; I appreciate you taking the time to post your review. We do have a great property in location which lends itself to a lot of enjoyment for our guests. From everyone on our staff, thank you for choosing to stay with us at The Westin Houston Memorial City and we look forward to a return visit in the near... More 

Seattle
Top Contributor
1,074 reviews 1,074 reviews
93 hotel reviews
246 helpful votes 246 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Modern and well maintained, this Westin is a good example of the Starwood chain. Pro tip - you can walk to the adjacent mall via the convenient sky bridge. There are some decent restaurants around so be adventurous and don't feel confined to the hotel restaurant offering. A nice stay.

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thanks for sharing your comments, we do receive a great deal of positive comments about our property and amenities we have to offer, such as the SkyBridge connecting to Memorial City Mall. I hope we will have the opportunity to see you at the Westin Houston Memorial City again soon. Kerry Ringham General Manager More 

Austin, TX
Top Contributor
53 reviews 53 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice hotel, in good area. Comfortable and clean. Nice shower and bed. Staff could use a bit of work. In general they seem to be under staffed from the valet to the bell men, house keeping, general staff. All the luggage carts are left all over hotel, and impossible to get to your room with a lot of bags.

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings – Thank you for your feedback. Our main goal is to ensure that each guest feels comfortable and well taken care of, and I was concerned to read about your service issues. I will directly speak with the team to ensure that the staffing issues are adddressed. We hope to see you return to the Westin Houston Memorial City... More 

Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at Westin memorial city hotel Houston with my spouse on March. The location of this hotel is a bit off the city, but what is nice is this hotel have a bridge connected to the memorial city mall so meanwhile my spouse went for business meeting I can go across the street to the mall. The mall is very... More 

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for sharing your experience. I was pleased to read that you were able to enjoy many of the hotel amenities. We do receive many great comments about the hotel, including the convenient location. I look forward to welcoming you back to the Westin Houston Memorial City soon! Kerry Ringham General Manager More 

Peyton, Colorado, United States
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very comfortable room! I spent most of the weekend in the room, writing, while my wife was out and about. So, I had a long while to consider the amenities. I was impressed with the bathroom, although the tub was a little smaller than I wanted. The bed was **very** comfortable, which is one of the main reasons for coming... More 

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thanks for sharing your comments, we do receive a great deal of positive comments about our property and amenities we have to offer, such as our Westin Heavenly Beds and Heavenly Showers. I hope we will have the opportunity to see you at the Westin Houston Memorial City again soon. Kerry Ringham General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

159 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (125)
Viewed
Room/suite (39)
Viewed
View from room (7)
Viewed
Dining (8)
Viewed
Hotel & grounds (23)
Viewed
Business center/function rooms (6)
Viewed
Bathroom (14)
Viewed
Pool/beach area (8)
Viewed
Family/play areas (3)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (34)
Viewed
Hotel & grounds (12)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (11)
Viewed
View from room (1)
Viewed
Dining (2)
Viewed
Other (4)
Check In Check Out
Price Your Stay
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay