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The Westin Houston Memorial City

#82 of 461 Hotels in Houston
Certificate of Excellence
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945 Gessner Road, Houston, TX 77024
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The Westin Houston Memorial City
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The Westin Houston Memorial City
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231 reviews from our community

Traveler rating
    102
    92
    23
    5
    9
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27
35
9
128
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This place is a few steps above your Interstate get off and stay for the night hotel. Everything appears new. Moderate to large flat screen TVs. Great linens and Bathroom toweling. Excellent showers!.. Large rain head plus directional and removable hand shower. The the in-house restaurant (024 Grille) had probably the best breakfast buffet. Whole grain, fresh berries and fruit... More 

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2 reviews
4 of 5 stars Reviewed 1 week ago

My husband and I booked the Westin Houston Memorial City from 3/12 - 3/15 through Hotwire. This hotel was a saving grace for my husband and I while we were in Houston. We didn't get to spend a lot of time in our room being we stayed most of our waking time with my Mom who was in ICU at... More 

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; I was very happy to read that you enjoyed your visit, we continue to receive many great comments about the quality of the hotel and service. I do appreciate you taking the time to share your positive feedback, I will ensure that it is shared with the team. I hope we will see you back at the Westin Houston... More 

Corpus Christi, Texas
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is located next to Memorial Hermann Hospital which is perfect, in fact there is a skywalk connecting the two buildings. My first stay was in January then again in February. I have reservations for the end of March for some upcoming surgery. The rooms are spacious and well appointed. Also there is a skywalk connecting to a mall... More 

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; I appreciate you taking the time to post your review. We do have a great property in location which lends itself to a lot of enjoyment for our guests. From everyone on our staff, thank you for choosing to stay with us at The Westin Houston Memorial City and we look forward to a return visit in the near... More 

Houston, Texas
Contributor
20 reviews 20 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was on the 17th floor, so had a cool view. Room is spacious with plenty of room to work and to sit and read. Bed is wonderful - best sheets ever. Had a little icebox. Nice breakfast buffet, but pricey and too many carbs to tempt me, so I had generous servings of oatmeal and berries $10. There is... More 

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

I was very happy to read that you enjoyed your visit, we continue to receive many great comments about the hotels location and the quailty of the hotel and service. I do appreciate you taking the time to share your comments, I will ensure that they are shared with the team. I hope we will see you back at the... More 

Bogota, Colombia
Top Contributor
54 reviews 54 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 22, 2015

Stayed here for a week, fora business meeting we had at the hotel. The rooms were good, good lighting, comfy bed, and enough space. I really liked that in desk next to the TV you could plug in an HDMI and VGA inputs to play on the TV. The gym was fairly suited, one bench press, 5 treadmills, 2 ellipticals,... More 

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; thanks for sharing your comments, we do receive a great deal of positive comments about our property and amenities we have to offer, such as our Westin Workout center and RunWestin concierge. I hope we will have the opportunity to see you at the Westin Houston Memorial City again soon. More 

Houston, Texas
1 review
2 of 5 stars Reviewed February 22, 2015

I was at the Westin Houston in Memorial City today to view a space for an event that my organization has booked. I am writing this review because I had a totally dissatisfactory experience with the valet service this evening. Before even handing over my valet ticket or paying for my parking, I noticed my car rolling up. I would... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 15, 2015

Me and my wife stayed over night for valentine's day. We got the best room with the special valentine's day package. First the parking was confusing and difficult but we managed. We got to the front desk which was nice. The girl at the front desk was helpful and someone even showed us to the elevator; from this point everything... More 

Was this review helpful? Yes 2
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings – thank you for your feedback. Our main goal is to ensure that each guest feels comfortable and well taken care of, and I was concerned to read about your service issues. I will directly speak with the team to ensure that the issues are adddressed. We hope to see you return to the Westin Houston Memorial City again... More 

The Hague, The Netherlands
Top Contributor
595 reviews 595 reviews
126 hotel reviews
423 helpful votes 423 helpful votes
4 of 5 stars Reviewed February 8, 2015

Had a nice stay for business at the Westin Memorial City in December 2014 ... pleasant modern style Christmas atmosphere. Extremely conveniently connected to Memorial City mall. Now also some interesting restaurants as immediate neighbours, e.g. Vallone's. Regrettably their rates have gone up so much that in 2015 we cannot book this hotel anymore for business purposes. Perhaps the Westin... More 

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; thanks for sharing your comments, we do receive a great deal of positive comments about our property, including the convenient location and amenities we have to offer. I hope we will have the opportunity to see you again. More 

Longview
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2015

The Hotel is no-doubt very nice, the staff was nice, the room clean and it had the best shower in it...Heck I'm thinking of getting something like that installed in my home! Oh and if you get a chance visit the balcony the view is great!

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Well thank you for your feedback...and your compliments! It is so important to us that our guests enjoy every aspect of their stay with us, and it seems like you did. I am so pleased when I hear from another happy guest. I hope we have the pleasure of seeing you at the Westin Houston Memorial City again soon. More 

Silver Spring, Maryland
Top Contributor
55 reviews 55 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 3, 2015

True to the Westin reputation, this property is a fine hotel where the staff is helpful, friendly and attentive. The room was fine and I do love those Westin beds. The skywalk to the mall is convenient. But I don't think the room and amenities match the rack rate they charge and the hotel is a pretty good distance from... More 

Was this review helpful? Yes 1
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; thanks for sharing your comments, we get a great deal of positive comments about our property, including the Heavenly Beds and Sky Bridge to Memorial City Mall. I hope we will see you back at The Westin Houston Memorial City soon! More 

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