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The Westin Houston Memorial City

4.0 of 5 945 Gessner Road, Houston, TX 77024
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The Westin Houston Memorial City
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The Westin Houston Memorial City
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219 reviews from our community

Traveler rating
    98
    87
    22
    4
    8
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26
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cape Town, South Africa
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 days ago NEW

This perfectly located hotel in Houston was a fantastic stopover for me while passing through the city. Very centrally located and with a link to the mall across the street, this is a perfect hotel to stay at. The staff are incredibly friendly and helpful, accommodating any requests. While I spent quite a bit of time at the mall and... More 

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Alabama
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Westin Memorial City is a fantastic hotel. From arriving until you leave the staff were friendly and very helpful. The hotel is over the top clean. The hotel itself is attached via skybridge to a huge mall with lots of stores and restaurants including a Target as well as to the Hermann Memorial Hospital. The room top work out... More 

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Well thank you for your feedback...and your compliments! It is so important to us that our guests enjoy every aspect of their stay with us, and it seems like you did. I am so pleased when I hear from another happy guest. I hope we have the pleasure of seeing you again soon. More 

Woodside, New York
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This has become officially my favorite hotel!! i have visited over 17 countries and more than 58 cities around world. I have stayed in hundreds of hotels, and the Westin Has officially become my favorite hotel!! The hotel is connected through a tunnel (skywalk) to a mall, which made it very convenient in the winter to walk around with no... More 

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings – thank you for your compliments to our hotel and staff! Our main goal is to ensure that each guest feels comfortable and well taken care of, and it is nice to hear that we are accomplishing that. I am so glad you enjoyed your stay, and we hope to see you back at The Westin Houston Memorial City! More 

Houston, Texas
Top Contributor
96 reviews 96 reviews
25 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here due to my husband having surgery next door at the Memorial Hermann hospital. We asked for a hospital rate and it was $100 less a night for this rate. It is $12.00 to self park. There is a walkway connected to the Memorial City Mall, which is a very nice mall. Lots of choices of restaurants nearby... More 

Was this review helpful? Yes 1
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for sharing your experience. I was pleased to read that you were able to enjoy many of the hotel amenities. We do receive many great comments about the hotel, including the convenient location. I look forward to welcoming you back to the Westin Houston Memorial City soon! More 

Jacksonville, Florida
Top Contributor
73 reviews 73 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed in enough Westin hotels to know you are going to get 2 things: 1-a great bed. 2-good hotel bar. The Westin Memorial City did not disappoint on either. However, where it may have lacked was hairs all over the bathroom and a dirty mirror with water spots on it. As a man that shaves his head, I know... More 

Was this review helpful? Yes 1
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

I was very happy to read that you enjoyed your visit, we continue to receive many great comments about the hotels location and the quailty of the hotel and service. I do appreciate you taking the time to share your comments regarding the Housekeeping services during your stay, and I will ensure that they are shared with the team. I... More 

Los Gatos, California
Top Contributor
81 reviews 81 reviews
51 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed December 11, 2014

This is a very nice hotel, with a great location next to excellent shopping. Its great to be here during the holiday season to enjoy all of the lights. I was in a condo room in the second tower, which was large, spacious, and very comfortable. I was only staying for 2 nights, and I was barely in my room.... More 

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings – thank you for your compliments to our hotel and amenities! Our main goal is to ensure that each guest feels comfortable and well taken care of, and I was concerned to read about your service issues. I will directly speak with the Engineering team to ensure that the issues are adddressed. We hope to see you return to... More 

The Woodlands, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 9, 2014

My family and I recently stayed at the Westin Memorial City for a weekend getaway. The hotel was very expensive and not worth it for the price. I did enjoy the proximity to the mall but did not enjoy the dated room. The service could have been a little nicer as well.

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; I appreciate you taking the time to post your review. We do have a great property in location which lends itself to a lot of enjoyment for our guests. From everyone on our staff, thank you for choosing to stay with us at The Westin Houston Memorial City. More 

Atlanta, Georgia
Top Contributor
69 reviews 69 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 26, 2014

A beautiful property, with great staff. Room 1428 was a corner room with panoramic views of the Houston skyline and surrounding areas. The bar in the lobby (024) looks like a set out of Las Vegas. The breakfast buffet was near perfection. My only wish would be more staff at the front desk to speak with hotel guests.

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; thanks for sharing your feedback. We rely very strongly on the comments we receive. I was delighted you enjoyed stay and hope to see you back at the hotel in the future! More 

Stephenville, Texas
Top Contributor
69 reviews 69 reviews
46 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 25, 2014

We recently spent three nights here for a conference. We, and dare I say everyone in our conference, had a great stay. First off the location of this hotel is excellent. Its located right next to the mall with a skybridge, it has its own restaurants and bars but its a short stroll to many others. We parked our car... More 

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings – thank you for your compliments to our hotel and staff! Our main goal is to ensure that each guest feels comfortable and well taken care of, and it is nice to hear that we are accomplishing that. I am so glad you enjoyed your stay, and we hope to see you back at The Westin Houston Memorial City! More 

Washington DC, District of Columbia
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 21, 2014

I was recently at the Westin for a conference. The facilities were clean and modern. They had a great restaurant and bar down in the lobby. The bar had a huge waterfall that gave it a really great feeling. The hotel room was clean and well appointed. There was no complimentary breakfast as some hotels offer, but the hotel is... More 

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for sharing your experience. I was pleased to read that you were able to enjoy many of the hotel amenities. We get lots of great comments about the hotel. I look forward to welcoming you back to the Westin Houston Memorial City soon. More 

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Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Road, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
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Also Known As:
The Westin Houston Memorial City Hotel Houston
Hotel Style:
#16 Luxury Hotel in Houston
#40 Business Hotel in Houston
#61 Romantic Hotel in Houston

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