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The Westin Houston Memorial City

#83 of 469 Hotels in Houston
Certificate of Excellence
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945 Gessner Road, Houston, TX 77024
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The Westin Houston Memorial City
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259 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Level Contributor
154 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 289 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My daughter needed a room because of flooding in the area and the team here took care of it. According to my daughter, the rooms were awesome, the service was first class and they were connected to the mall. I thought it was over the top that they worked with me to make sure my daughter had a safe place... More 

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5 of 5 stars Reviewed 1 week ago NEW via mobile

Excellent stay. Enjoyed every moment in the hotel, from the staff to the great bento box lunch at the on site restaurant. I highly recommend staying here, not only because it is well appointed, but because it is across the street from (and has a walkway to) the memorial city mall. It is also near a local hospital. My only... More 

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Santa Barbara, California
5 of 5 stars Reviewed 1 week ago NEW

Fabulous hotel. Very clean, modern, spacious. Great for a night or a month. Restaurant was usually great, although they did have an off night while we were there. Great bar area! Just an incredible location close to Memorial Hermann Hoospital with a very nice mall, other shopping centers, and plenty of restaurants within walking distance.

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San Antonio, Texas
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The most comfortable beds and linens! Great location for Memorial area and close to City Center. Nice restaurant and great atmosphere in the bar. They do charge for parking but it is covered. The elevators can be confusing when coming from the parking lot because they have permanent residence elevators! Just make sure you note where you parked. Friendly and... More 

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Houston, Texas
Level Contributor
260 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Westin for two nights for a convention and had a very pleasant stay. All the staff we encountered were friendly and eager to please. The overall appearance of the hotel is sleek and modern but it has some interesting design quirks such as odd nooks and corners. The property is somewhat compact compared to other facilities... More 

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Scotland, United Kingdom
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is very close - across a foot bridge to the Memorial Mall, and the City Centre is only a mile away, with all it's attractions. It is kind of 1990s now, it was once a bit trendy, but it is still one of the more pleasant places to stay. It has a decent bar with helpful staff and... More 

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

I appreciate you taking the time to post your review. We do have a great property in location which lends itself to a lot of enjoyment for our guests. From everyone on our staff, thank you for choosing to stay with us at The Westin Houston Memorial City and we look forward to your next visit in the near future.... More 

Saint Paul, Minnesota
Level Contributor
641 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 424 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were at this location for business and thought our rate was reasonable. The Westin is connected to the mall via skyway which was wonderful since it rained off and on the entire time we were there. The mall had great stores such as Dillard's, Sephora, Macy's and a Zara is coming soon. Target is also connected which is great.... More 

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; I appreciate you taking the time to post your review! We do have a great property in location which lends itself to a lot of enjoyment for our guests. From everyone on our staff, thank you for choosing to stay with us at The Westin Houston Memorial City and we look forward to a return visit in the near... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've stayed here multiple times for business trips up to two weeks long. This hotel is wonderful, comfortable, clean and perfectly located. My home away from home! Definitely hang the green choice card on your door and collect an extra 500 SPG points per night.

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

I appreciate you taking the time to post your review. We do have a great property in location which lends itself to a lot of enjoyment for our guests. From everyone on our staff, thank you for choosing to stay with us at The Westin Houston Memorial City and we look forward to your next visit in the near future.... More 

Jasper, Texas
Level Contributor
9 reviews
4 of 5 stars Reviewed 4 weeks ago

Summary: Had a great time and a decent price. The staff was friendly and helpful. We never had to drive anywhere due to the mall that was attached via a skywalk to the hotel. The room had no lingering smells, a great view of the interstate/city, and the rain shower was neat. We showed up early and left early without... More 

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Thank you for sharing your experience. I was pleased to read that you were able to enjoy many of the hotel amenities, including the Westin Workout Center and the Sky Bridge connecting to Memorial City Mall. We do receive many great comments about the hotel, including the convenient location and friendly staff. I look forward to welcoming you back to... More 

Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Wonderful opportunity after a hard days work during the Houston Floods to chill out and grab some zzzz's. The beds were very comfortable and the shower had a rainmaker head which made it nice to soak after a sweltering day of standing in the heat.

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for your compliments to our hotel! The hotel does indeed offer many amenities, including the Heavenly Beds and Heavenly Showers, in order to ensure that our guests receive the very best experience during their visit with us. We are passionate about making sure each one of our guests feels comfortable and well taken care of, and we... More 

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