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All 447 Houston hotels

The Westin Houston Memorial City

4.0 of 5 Hotel   |   945 Gessner Road, Houston, TX 77024
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86%
Ranked #61 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
RayHC Gloucester, United Kingdom
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165 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Gloucester, United Kingdom
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I'm not usually a big fan of the Westin chain but this hotel is a good one. The accommodation and the service were both top rate and I was very satisfied with the whole experience. The restaurant is so-so but there are plenty of options nearby.

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Houston, Texas
Top Contributor
181 reviews 181 reviews
32 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for three nights while attending a conference held at this hotel. From the arrival to departure, staff all very friendly and courteous - all was ready when I arrived; nice to have a fridge in the room for my extras from home. Bottled H2O provided at no extra charge. Coffee and tea were all Starbucks/Tazo. Nice. Everything worked well... More

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Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Thank you so much for sharing your review of our hotel and staff. The comfort and satisfaction of each of our guests is our top priority, and I am so happy to hear that you were pleased with your stay with us! I am anxious to share your comments with our staff, as they are also always pleased to hear... More

Houston tx
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

I was really looking forward to my weekend stay here...but the moment I walked through the door things started to go downhill. I arrived at 2:30 pm to check-in. The lady at the front desk informed me that my executive suite w/ prove balcony would be ready in 10-15mins. Well, 15 minutes turned into 30 and my room still wasn't... More

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Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; thank you for sharing your most recent observations with me. The Skyline suites are extremely popular and very luxurious, the gesture on the part of our front desk agent to upgrade you to this room while well intentioned clearly provided you with some serious concerns about the caliber/safety of the room. The suite which was assigned to you was... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Staff really nice and attentive.......but not normal that if you want to press your jacket when you arrive, the service not available ...unless you pay extra 40 usd for urgency fee.......or that you have 2 fridges in room both empty , no soft drinks or snacks in room.....so management is the problem in this hotel....no idea of minimum services.....

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Tallahassee, Florida
Contributor
17 reviews 17 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I totally enjoyed my stay at this Westin. The room was super clean and very modern. There were "three"complimentary bottles of water in the room! The conference meals were great. Usually the meals at large conferences are pretty boring, but these were not. I ordered room service one evening and the meal was delivered very fast. The hotel is also... More

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Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for sharing your experience. I was pleased to read that your visit was restfull and that you were able to enjoy many of the hotel amenities. We get lots of great comments about the hotel. I look forward to welcoming you back to the Westin Houston Memorial City soon. More

New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

As a loyal platinum customer at SPG for a number of years, I would suggest that if you are traveling for business or with family or kids, find another hotel Evidently, at this particular Westin, no one from the front desk will notify you via phone first if there is a noise complaint. They immediately send their security guards up... More

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Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; thank you for your feedback, the hotel prides itself on providing exceptional service and ensuring that all our guests have an enjoyable experience while at the hotel. The hotel switchboard received several noise complaints from other guests on your floor about the level of noise coming from your room, security was dispatched to speak with you about the noise... More

Scotland
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Back for my second visit and have been upgraded to a corner suite - wow! Only problem is there is only me so no real need for 2 toilets, 2 rain showers etc but a lovely gesture. The bed as usual is massive and so comfortable and amazing pillows and the bed linen is to die for. Nice and friendly... More

Was this review helpful? Yes 2
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Well thank you for your feedback...and your compliments! It is so important to us that our guests enjoy every aspect of their stay with us, and it seems like you did! I am so pleased when I hear from another happy guest. I hope we have the pleasure of seeing you again soon. More

Mobile, Alabama
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautiful new hotel. The most gracious & thoughtful staff, they gave me an upgrade after an exhausitng early travel morning. Fast tracked my room while I was at the mall, and called me to tell me my room was ready. Next door to a mall if you forget anything, and a Cheesecake factory. Best business hotel ever!

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Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; thank you for sharing your compliments to our hotel! We get a great deal of very positive comments about our associates and the property. The associates are very passionate about customer service and I was delighted to read that you experienced it first hand. We hope to see you back at the Westin Houston Memorial City again soon! More

Dallas, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 8, 2014

We loved this hotel! The room was spacious and impeccable. The pool and spa on the 18th floor was breath-taking. The 024 Bar was sheet and modern, with great music and food. The drinks were a little pricey but the food was well-priced. The staff was extremely professional and friendly. The skywalk leads to the mall, which was great. We... More

Was this review helpful? Yes 2
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for your compliments to our hotel! The hotel does indeed have a great location and offers many amenities, including the Heavenly Beds, Westin Workout, and Infinity Pool, in order to ensure that our guests receive the very best experience during their visit with us. We are passionate about making sure each one of our guests feels comfortable... More

Denver, Colorado
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 27, 2014

The hotel itself is clean and very well maintained. The excerise room is small, but gets the job done. They only had two ellipticals, but I still never had a problem getting one and they have lots of free weights, mats, balls, etc. The staff were amazing and called me by name - especially the valet attendants. Everyone I encountered... More

Was this review helpful? Yes 1
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review

Greetings – thank you for your compliments to our hotel and staff! The main goal of our staff is to ensure that each guest feels comfortable and well taken care of, and it is nice to hear that we are accomplishing that. I was concerned to read about your Housekeeping issue with your guest room, and will directly speak with... More

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Additional Information about The Westin Houston Memorial City

Also Known As:
The Westin Houston Memorial City Hotel
The Westin Houston Memorial City Hotel Houston
Address: 945 Gessner Road, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Houston
#35 Business Hotel in Houston
#78 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Houston Memorial City 4*
Official Description (provided by the hotel):
Westin Houston Memorial City is near CityCentre, Energy Corridor District, and the Westchase District. Our hotel has an infinity pool and 30,000+ sq ft of event space. ... more   less 
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