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All 451 Houston hotels

The Westin Houston Memorial City

4.0 of 5 Hotel   |   945 Gessner Road, Houston, TX 77024
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86%
Ranked #73 of 451 hotels in Houston
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
eugenialyn Washington, DC
  • Overview
  • Reviews (184)
  • Photos (126)
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  • Room tips (45)
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184 people have reviewed this hotel

Traveler rating
    83
    75
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23
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100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
Washington, DC
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Good 1. This property is fairly new so it is well maintained. 2. The property has a nice rooftop pool, patio and workout facility. Bad 1. When there was an issue with the key to my room not working, the manager, Brittney, was very rude. She demanded that security walk me up to my room as if I was a... More

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Thank you for your comments, I did want to clarify the hotels policy as its pertains to requests for room keys. The front office requires picture ID before it will issue a key to a guestroom, if a registered guest does not have their ID with them our security officers will escort them to the room so that they can... More

Fort Lauderdale, Florida
1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel is esthetically beautiful but the service is terrible. Starwood really has dropped the ball in Houston and needs to secret shop all of its hotels. I waited for 3 hours for a cab and or town car. How can a business Hotel be so incompetent???

Was this review helpful? Yes
South Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed for 7 days in July. Had a corner suite which was perfect for my family of four. Lovely suite which was a true representation of room that was displayed on website. Rooftop pool was very nice, kids had fun using jacuzzi as well. Gym was fantastic with the most amazing view of Houston...who knew Houston was so pretty. Front... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for your compliments to our hotel! The hotel does indeed have a great location and offers many amenities, including the Heavenly Beds, Westin Workout, and Infinity Pool, in order to ensure that our guests receive the very best experience during their visit with us. We are passionate about making sure each one of our guests feels comfortable... More

Stewartstown
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent Location, great amenities. Beautiful view on 18th floor with infinity pool and nice lounge area. Panera close for breakfast/coffee. Shuttle to area shops and restaurants. City Centre a must for frozen yogurt/Red Mango and shopping.

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and was able to take advantage of the numerous amenities we have to offer. We hope to see you again at the Westin Houston Memorial City very soon. More

Buckinghamshire, United Kingdom
Top Contributor
54 reviews 54 reviews
36 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here on business. The hotel is located next to the Memorial mall. Friendly and very efficient check in out. Rooms are clean, large and functional. Nice bar attached to the lobby and there are good restaurants within walking distance. Would stay here again.

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Well thank you for your feedback...and your compliments! It is so important to us that our guests enjoy every aspect of their stay with us, and it seems like you did! I am so pleased when I hear from another happy guest. I hope we have the pleasure of seeing you again soon. More

Texas
Top Contributor
61 reviews 61 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

While on vacation this summer we decided to visit take our 7 year old daughter to the American Girl store that's located in a mall that is right next to the hotel. For starters, there's a connecting walk way that allows you to walk from the hotel right into the mall, avoiding the busy street down below. From the moment... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; I appreciate you compliments to the Westin Houston Memorial City! I am so happy to hear that you enjoyed your stay with us and took advantage of some of our special amenities. We are sincerely honored to have been a part of what sounds like a trip full of happy memories for you all. Thank you so much for... More

Austin, Texas
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 17, 2014

The rooms and the beds are as you expect from Westin and it is all good. It is connected to Memorial mall. It was fun for my family as they love shopping. But the swimming pool was a joke. We were very excited about swimming as the pool pictures were just great. But once we went on the 18th floor... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for sharing your experience. I was pleased to read that you were able to enjoy many of the hotel amenities. We get lots of great comments about the hotel. I look forward to welcoming you back to the Westin Houston Memorial City soon. More

Houston
Contributor
17 reviews 17 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 17, 2014

Kinda late review but could not pass up. We stayed here back in January 18-19 for a Salsa Congress they had in the ball rooms. First of all this hotel is very convenient. tHIS Hotel is connected to a Hospital and Memorial City Mall. You can walk thru the hallway over the street and come out to the mall which... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Hello – On behalf of our entire staff, I would like to thank you for your kind review of your stay during this year's Salsa Congress! We receive a lot of positive feedback about our great location, our Heavenly Beds and showers, Infinity Pool, and our friendly and efficient staff. Our primary goal is to make each and every one... More

Houston, Texas
2 reviews
4 of 5 stars Reviewed June 15, 2014

Wife and I booked a last minute overnight reservation for our anniversary. Very nice hip hotel and excellent location to shopping and night life. Staff was great from the front desk to the O24 lounge bartenders. The infinity pool was one of the reasons we chose to stay at the Westin, but it was not what was portrayed in the... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; I appreciate you taking the time to share your feedback. I sincerely apologize for our recent oversight on the Infinity Pool area and do hope we will have another opportunity to impress upon you a more accurate reflection of our hotel. More

Nacogdoches, Texas
Contributor
14 reviews 14 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 8, 2014

Stayed at the Westin for a conference and brought my family along. The room was clean and modern with a large flat screen TV. The view was exceptional and the furnishings very new. However the beds were small and I highly doubt the same were queen beds as advertised. The hotel service was very prompt and professional, but the valet... More

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings – thank you for your compliments to our hotel and staff! Our main goal is to ensure that each guest feels comfortable and well taken care of, and it is nice to hear that we are accomplishing that. I am so glad you enjoyed your stay, and we hope to see you back at The Westin Houston Memorial City! More

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Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Road, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Houston Memorial City 4*
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Also Known As:
The Westin Houston Memorial City Hotel Houston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#15 Luxury Hotel in Houston #37 Business Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
Westin Houston Memorial City is near CityCentre, Energy Corridor District, and the Westchase District. Our hotel has an infinity pool and 30,000+ sq ft of event space. ... more   less 
Number of rooms
288

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