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The Westin Houston Memorial City

4.0 of 5 945 Gessner Road, Houston, TX 77024
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Certificate of Excellence 2014
The Westin Houston Memorial City
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The Westin Houston Memorial City
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199 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed today NEW

This hotel is nice but the location is nicer. If you are there for business you will not need a car. The hotel connects to a hospital and a large mall with a playground. There are plenty of restaurants very close. The toiletries are high quality and smell great. The soap is even shaped like a little green leaf and... More

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Hong Kong
Top Contributor
119 reviews 119 reviews
101 hotel reviews
444 helpful votes 444 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Westin Houston Memorial City is a pleasant hotel, with decent service and nicely-sized rooms, seemingly in the middle of nowhere in a city larger than many countries! F&B options are basic and it's a standard business hotel. Rooms lack amenities beyond simple toiletries in the bathroom and an iron with ironing-board. There's not much to say other than if... More

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Hook, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Westin, Memorial City recently whilst on a business trip to Houston. Overall it was a very good stay and the service in particular, from the reception staff to the smiley lady working in Ingredients, to the bar staff and waitress in the bar was excellent. The room was typical high end business (as was the hotel),... More

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Houston
Top Contributor
51 reviews 51 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What sets this hotel apart is the decor and quality of the finshes. Westin has done a good job generally with its newer hotels and this is no exception. The location, meetings rooms, lobby and rooms are all first class. I you luck out and get an owner suite they are stupendous. The food and service are what you would... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for your compliments to our hotel! The hotel does indeed have a great location and offers many amenities, including the Heavenly Beds, Westin Workout, and Infinity Pool, in order to ensure that our guests receive the very best experience during their visit with us. We are passionate about making sure each one of our guests feels comfortable... More

Calgary, Canada
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Last time I stayed at this hotel I had a very large room which was dark. This time I had a much smaller room which appeared brighter because it had the same number of lamps. This made working in the room easier. This is an odd trade-off. The bathroom layout was also much better with a walk in shower which... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

I was very happy to read that you enjoyed your visit, we continue to receive many great comments about the hotels location and the quailty of the hotel and service. I do appreciate you taking the time to share your comments regarding the Housekeeping services during your stay, and I will ensure that they are shared with the team. I... More

Top Contributor
80 reviews 80 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Room was excellent, staff helpful but our stay was spoilt by two things. First the breakfast buffet choice was really quite limited for a hotel of this quality, no cold meats/cheeses, bagels, fruit juice and the coffee was pretty dire quality. Second the 17th floor was a party floor on both Friday and Saturday night. On Friday the noise (doors... More

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Jackson, MS
Top Contributor
68 reviews 68 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Sometimes its hard to find a gem among stones. Houston's vastness makes finding the best place to stay a chore. We picked Westin Memorial City because it was central to what we wanted to see and vicinity to work. And it's right on the Interstate. The compromise couldn't have been better. Check in was a breeze and went on up... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Well thank you for your feedback...and your compliments! It is so important to us that our guests enjoy every aspect of their stay with us, and it seems like you did! I am so pleased when I hear from another happy guest. I hope we have the pleasure of seeing you again soon. More

The Hague, The Netherlands
Top Contributor
485 reviews 485 reviews
108 hotel reviews
334 helpful votes 334 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The Westin is a nice enough hotel, but a problem is that their keycards get demagnetized quite easily .... It happened to me on all visits to this hotel, and no less than three times last stay of four nights. And you need your keycard a lot here - access to the parking garage, the elevators, the room of course... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

I was very happy to read that you enjoyed your visit, we continue to receive many great comments about the hotels location and the quality of the hotel and service. I do appreciate you taking the time to share your comments regarding the key cards, and I will ensure that they are shared with the team. I hope we will... More

1 review
5 of 5 stars Reviewed September 11, 2014

Great hotel! Chose it because of its rating and closeness to the business meeting I was attending. Clean room, great price, friendly staff, great location (right in front of Memorial City Mall). Overall great experience. Will return.

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Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 1, 2014

I was not looking forward to staying in a hotel in Houston as my previous hotel experiences in the US were not good compared with hotels in Asia, however I was pleasantly surprised with The Westin, Memorial Mall. It is in a great location, the rooms and bathrooms are spacious, the hotel is very clean, the staff super friendly and... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; thanks for sharing your comments, we get a great deal of positive comments about our property, including the amenities we have to offer. Glad to read that you left the property renewed from your stay, I hope we will see you back at the hotel very soon. More

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Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Road, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
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Also Known As:
The Westin Houston Memorial City Hotel Houston

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