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All 451 Houston hotels

The Westin Houston Memorial City

4.0 of 5 Hotel   |   945 Gessner Road, Houston, TX 77024
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86%
Ranked #70 of 451 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Mario J P
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191 reviews from our community

Traveler rating
    86
    79
    15
    4
    7
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29
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103
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great hotel! Chose it because of its rating and closeness to the business meeting I was attending. Clean room, great price, friendly staff, great location (right in front of Memorial City Mall). Overall great experience. Will return.

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Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was not looking forward to staying in a hotel in Houston as my previous hotel experiences in the US were not good compared with hotels in Asia, however I was pleasantly surprised with The Westin, Memorial Mall. It is in a great location, the rooms and bathrooms are spacious, the hotel is very clean, the staff super friendly and... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; thanks for sharing your comments, we get a great deal of positive comments about our property, including the amenities we have to offer. Glad to read that you left the property renewed from your stay, I hope we will see you back at the hotel very soon. More

Philadelphia, Pennsylvania
Contributor
20 reviews 20 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great stay at an excellent Westin property. Great location next to the Memorial Hospital complex. Spacious rooms, above average furnishing, excellent in-house restaurant, nice exercise facility and infinity pool on the top floor. Only complaint was the charge for WiFi. The Westin needs to join the 21st century. I expect free WiFi.

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Contributor
17 reviews 17 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I loved to stay in this hotel, the personal is really nice and helpful, the location is super convenient and it has direct access to the mall through a bridge from the third floor. The pool is great and the view from 12th floor was amazing. Highly recommended!

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for sharing your comments. We get a great deal of very positive comments about our associates and the amenities the hotel has to offer. The associates are very passionate about customer service and I was delighted to read that you experienced it first hand. More

Calgary, Canada
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for 4 nights and enjoyed my stay. It is near the Katy freeway but noise was not an issue. Rooms are large but odd shaped. There were large open spaces between the furniture. The bathroom was also large but oddly the toilet was very close to the door as you entered. The desk was seperated... More

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Anthem, Arizona
Top Contributor
134 reviews 134 reviews
46 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Westin is co-located with Memorial Herman Hospital which makes it an ideal place to stay pre-surgery or treatment, especially since there is a "hospital rate" with your stay. Note that I had to ask for the rate at the front desk when booking the room could not find it on the booking sites. Since its primarily a business related... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

I was very happy to read that you enjoyed your visit, we continue to receive many great comments about the hotels location and the quailty of the hotel and service. I do appreciate you taking the time to share your comments, I will ensure that they are shared with the team. I hope we will see you back at the... More

San Diego, California
Top Contributor
67 reviews 67 reviews
8 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed August 9, 2014

We loved everything about this Westin. The rooms were comfortable, with everything you need from a good hotel. We loved the 024 restaurant, the pool and jacuzzi on the 18th floor with the open feel. Across the street f from restaurants and stores. This was a good experience.

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Thanks for sharing your comments, I was delighted to read that you enjoyed your visit, I do hope we will see you back at the hotel very soon. More

Washington, DC
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed July 19, 2014

Good 1. This property is fairly new so it is well maintained. 2. The property has a nice rooftop pool, patio and workout facility. Bad 1. When there was an issue with the key to my room not working, the manager, Brittney, was very rude. She demanded that security walk me up to my room as if I was a... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Thank you for your comments, I did want to clarify the hotels policy as its pertains to requests for room keys. The front office requires picture ID before it will issue a key to a guestroom, if a registered guest does not have their ID with them our security officers will escort them to the room so that they can... More

Fort Lauderdale, Florida
1 review
1 of 5 stars Reviewed July 18, 2014 via mobile

This hotel is esthetically beautiful but the service is terrible. Starwood really has dropped the ball in Houston and needs to secret shop all of its hotels. I waited for 3 hours for a cab and or town car. How can a business Hotel be so incompetent???

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; I sincerely do appologize for the frustrations and obvious dissapointment you encountered while trying to secure a taxi. Our teams did work very hard to attempt to secure a taxi for you, but were unable to get the taxi to the hotel in a timely manner due to the trip volume that the area taxi companies were encountering. I... More

South Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 10, 2014

Stayed for 7 days in July. Had a corner suite which was perfect for my family of four. Lovely suite which was a true representation of room that was displayed on website. Rooftop pool was very nice, kids had fun using jacuzzi as well. Gym was fantastic with the most amazing view of Houston...who knew Houston was so pretty. Front... More

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for your compliments to our hotel! The hotel does indeed have a great location and offers many amenities, including the Heavenly Beds, Westin Workout, and Infinity Pool, in order to ensure that our guests receive the very best experience during their visit with us. We are passionate about making sure each one of our guests feels comfortable... More

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Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Road, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Houston Memorial City 4*
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Also Known As:
The Westin Houston Memorial City Hotel Houston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#15 Luxury Hotel in Houston #37 Business Hotel in Houston #60 Romantic Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
Westin Houston Memorial City is near CityCentre, Energy Corridor District, and the Westchase District. Our hotel has an infinity pool and 30,000+ sq ft of event space. ... more   less 
Number of rooms
288

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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