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The Westin Houston Memorial City

#88 of 468 Hotels in Houston
Certificate of Excellence
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945 Gessner Road, Houston, TX 77024
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The Westin Houston Memorial City
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The Westin Houston Memorial City
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234 reviews from our community

Traveler rating
    102
    95
    23
    5
    9
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28
35
9
130
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Malaysia
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel during a business trip and I must say that overall it covers all your basic needs, but definitely different from the luxurious style of Westin Kuala Lumpur. However, the convenient part of it is that this hotel is connected to the Shopping mall right opposite, linked by a walking bridge. You have Macy's and Target... More 

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for sharing your experience. I was pleased to read that you were able to enjoy many of the hotel amenities. We do receive many great comments about the hotel, including the convenient location. I look forward to welcoming you back to the Westin Houston Memorial City soon! More 

Annapolis, Maryland
Top Contributor
102 reviews 102 reviews
81 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Travelled here for work in February and was happy with my stay at The Westin. The amenities were top notch and the staff were very friendly and accomodating. They organized my travel to the airport. The hotel was very clean and the rooms were quiet. I recommend going to Vallone's steakhouse which is located on the same side of the... More 

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WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Well thank you for your feedback...and your compliments! It is so important to us that our guests enjoy every aspect of their stay with us, and it seems like you did. I am so pleased when I hear from another happy guest. I hope we have the pleasure of seeing you at the Westin Houston Memorial City again soon. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This is a 4 star facility. The checkin process was extremely efficient. The staff was friendly and did a great job explaining the ammenties offered. The room was very clean, modern and had an amazing view. I was surprised that there was a fee for parking; which is why I stayed in this part of Houston versus downtown. There is... More 

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; I was very happy to read that you enjoyed your visit, we continue to receive many great comments about the hotels location and the quailty of the hotel and service. I do appreciate you taking the time to share your comments, I will ensure that they are shared with the team. I hope we will see you back at... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This place is a few steps above your Interstate get off and stay for the night hotel. Everything appears new. Moderate to large flat screen TVs. Great linens and Bathroom toweling. Excellent showers!.. Large rain head plus directional and removable hand shower. The the in-house restaurant (024 Grille) had probably the best breakfast buffet. Whole grain, fresh berries and fruit... More 

Was this review helpful? Yes 1
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; I was very happy to read that you enjoyed your visit, we continue to receive many great comments about the quality of the hotel and service, as well as our convenient location. I do appreciate you taking the time to share your positive feedback, I will ensure that it is shared with the team. I hope we will see... More 

2 reviews
4 of 5 stars Reviewed March 19, 2015

My husband and I booked the Westin Houston Memorial City from 3/12 - 3/15 through Hotwire. This hotel was a saving grace for my husband and I while we were in Houston. We didn't get to spend a lot of time in our room being we stayed most of our waking time with my Mom who was in ICU at... More 

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; I was very happy to read that you enjoyed your visit, we continue to receive many great comments about the quality of the hotel and service. I do appreciate you taking the time to share your positive feedback, I will ensure that it is shared with the team. I hope we will see you back at the Westin Houston... More 

Corpus Christi, Texas
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 4, 2015

This hotel is located next to Memorial Hermann Hospital which is perfect, in fact there is a skywalk connecting the two buildings. My first stay was in January then again in February. I have reservations for the end of March for some upcoming surgery. The rooms are spacious and well appointed. Also there is a skywalk connecting to a mall... More 

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; I appreciate you taking the time to post your review. We do have a great property in location which lends itself to a lot of enjoyment for our guests. From everyone on our staff, thank you for choosing to stay with us at The Westin Houston Memorial City and we look forward to a return visit in the near... More 

Houston, Texas
Contributor
20 reviews 20 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 2, 2015

I was on the 17th floor, so had a cool view. Room is spacious with plenty of room to work and to sit and read. Bed is wonderful - best sheets ever. Had a little icebox. Nice breakfast buffet, but pricey and too many carbs to tempt me, so I had generous servings of oatmeal and berries $10. There is... More 

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

I was very happy to read that you enjoyed your visit, we continue to receive many great comments about the hotels location and the quailty of the hotel and service. I do appreciate you taking the time to share your comments, I will ensure that they are shared with the team. I hope we will see you back at the... More 

Bogota, Colombia
Top Contributor
55 reviews 55 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 22, 2015

Stayed here for a week, fora business meeting we had at the hotel. The rooms were good, good lighting, comfy bed, and enough space. I really liked that in desk next to the TV you could plug in an HDMI and VGA inputs to play on the TV. The gym was fairly suited, one bench press, 5 treadmills, 2 ellipticals,... More 

Was this review helpful? Yes
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings; thanks for sharing your comments, we do receive a great deal of positive comments about our property and amenities we have to offer, such as our Westin Workout center and RunWestin concierge. I hope we will have the opportunity to see you at the Westin Houston Memorial City again soon. More 

Houston, Texas
1 review
2 of 5 stars Reviewed February 22, 2015

I was at the Westin Houston in Memorial City today to view a space for an event that my organization has booked. I am writing this review because I had a totally dissatisfactory experience with the valet service this evening. Before even handing over my valet ticket or paying for my parking, I noticed my car rolling up. I would... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 15, 2015

Me and my wife stayed over night for valentine's day. We got the best room with the special valentine's day package. First the parking was confusing and difficult but we managed. We got to the front desk which was nice. The girl at the front desk was helpful and someone even showed us to the elevator; from this point everything... More 

Was this review helpful? Yes 2
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review

Greetings – thank you for your feedback. Our main goal is to ensure that each guest feels comfortable and well taken care of, and I was concerned to read about your service issues. I will directly speak with the team to ensure that the issues are adddressed. We hope to see you return to the Westin Houston Memorial City again... More 

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