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Palace Inn and Suites - Willowbrook

14350 Tomball Parkway, Highway 249, Houston, TX 77086
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Palace Inn and Suites - Willowbrook
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Best prices for: 1 room 1 guest
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Ranked #349 of 470 Hotels in Houston
A recent review
5 of 5 stars Reviewed November 12, 2014
Elaomari Houston
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8 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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Houston, Texas
2 reviews
2 of 5 stars Reviewed 2 weeks ago

This hotel looks okay on the outside, but appearances are deceiving. My room smelled good and looked great. When I turned on the TV there was pornography. (First hint at what this hotel was really for!) The room was extremely hot when I entered. Don't get me wrong, it LOOKED clean. However, after laying across the bed for 2 hours... More 

Was this review helpful? Yes
magnusonhotels, Manager at Palace Inn and Suites - Willowbrook, responded to this review

Hello, we appreciate you taking the time to provide us with feedback on your recent stay with us. We apologize for the circumstances that caused your stay with us to be unsatisfactory. We were happy to provide half of your stay refund. It was only half because you did stay the rest of the night after asking for a refund.... More 

Houston
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 12, 2014

i arrived to Palace inn, i culd not help but notice the staff so helpful, the rooms is big nd very confy, clean and smils fresh. the place is saff it looks like is family owned and they doing a very good job at making you feel home.

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Fayetteville, North Carolina
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed July 27, 2014

The people at the service desk were very nice. It was a gentleman but when he walked out a lady walked up dressed rather "strange". Got my key went to the car to get my things and noticed housekeeping cleaning a room. What hotel do you know cleans a room at 1030 at night. Other activity seen kind of raised... More 

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Dallas, Texas
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 19, 2013

The room was way more than I expected. It was wonderful and even included a black light to light up some art on the ceiling. Lots of furniture to work if you're in on business. Encased flat screen tv was awesome. Mini fridge and microwave. Great room for business travelers except for the fact that the wifi does not work.... More 

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Broken Arrow, Oklahoma
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed April 18, 2013

My first impression of this hotel is that it is very shady! The management is very unprofessional, and the overall appeal of the hotel is that it is a very low class area. I constantly felt like I had to ensure that my car wasn't broken into. In addition, it is extremely noisy! There was a door bell / chime... More 

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Albuquerque, New Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 31, 2013

Hotel looked new from the outside but the furniture was falling apart. I asked specifically for a non smoking room on my reservation and when I arrived. The room smelled horrible. The odor was so strong that several sprays of Febreeze did not work. This odor was overwhelming and smelled worse than smoke. The pictures on the Internet are "incorrect".... More 

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Houston, Texas
1 review
5 of 5 stars Reviewed November 26, 2012

The Inn was one of the best motels I have stayed at. I got the best bang for my buck. The service was awesome. For Example I had a flickering light and I called the front desk and within 10 minutes they already had fixed it. It was great and I would recommend it to anyone of my friends and... More 

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24 photos of this hotel

Management photos: Courtesy of the property manager

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