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All 447 Houston hotels

Four Points by Sheraton Houston Hobby Airport

3.0 of 5 Hotel   |   8720 Gulf Freeway, Houston, TX 77017
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Ranked #143 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 weeks ago
tomahawk43 Kansas City, Missouri
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106 people have reviewed this hotel

Traveler rating
    54
    27
    13
    4
    8
See reviews for
30
9
11
45
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Salzburg, Austria
Top Contributor
57 reviews 57 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel has good size rooms as long as you are away from I-45. That's where it stops. This hotel needs Major TLC. Air Con either gets too cold or unbelievable hot. Bathroom faucets has to be feather touched otherwise they will be on floor.. Won't stay again

Was this review helpful? Yes
DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hi SKU1970, I want to apologize your recent stay did not meet your expectations and have noted the concerns on the bathroom sink faucet and A/C. Although I am unable to pinpoint your exact room number I will make my maintenance team aware of these issues. Thank you for sharing this feedback and I hope you have a great day. More

Kansas City, Missouri
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here because our cruise into Galveston was late getting in and we missed our flight. We arrived at about 9:30 p.m., they shuttle picked us up from the cruise transfer at the airport. Cedric made sure that everything was taken care of and even carried our bags to the room because we hadn't had dinner yet and the... More

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DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hi Tomahawk43, From the entire stay especially Cedric at the front desk we want to say it was a pleasure servicing you and your family. We take great pride in customer service and want our hotel to be your home away from home. Again thank you and we will be looking to see you again soon . More

Hong Kong, China
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were there for 1 night, booked and paid for with booking.com with company card but the guy kept asking for payment. I have shown him the payment receipt by email that the room was charged to the credit card but still, kept on requesting payment. It was late and I didn't want to argue anymore and just said "charge... More

Was this review helpful? Yes 1
DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Good Afternoon Aweiys, Please accept my sincere apologies for the discrepancy with payment upon arrival to the hotel. I'm sure it was a simple oversight from my front desk agent but in no way should have argured the issue. If you have any billing errors on your side please feel free to contact me directly and I will personally handle... More

Senior Contributor
42 reviews 42 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 10, 2014

Room was clean. Beds were comfortable. Lots if pillows!! Parking lot appeared safe. Starbucks, large grocer & lots of food nearby. Used the shuttle service to take us downtown for $15. Driver was great. Front desk staff was helpful. Restaurant inside.

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DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hi NewOrleansZombie, Thank you for your reviewing your recent pleasant experience with us. We take great pride in delivering Exceptional Guest Satisfaction and I have passed on the news to my team. Looking forward to seeing you again soon. More

Bay City, Texas
2 reviews
5 of 5 stars Reviewed March 4, 2014

My husband and I stay here quite frequently! We are always treated like royalty at this location. The staff, especially Allen knows us by name and always takes care of our needs. Allen is one of the best hotel representatives that we have experienced in a long time.

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DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hi Cody H, Thank you for your kinds words in reference to Allen my front desk agent, he was very pleased to hear the news and will be getting a bonus for a job well done. I am also pleased you enjoyed your stay as my staff and I take great pleasure in exceeding guest needs. Again thank you and... More

Austin, Texas
1 review
5 of 5 stars Reviewed February 20, 2014 via mobile

I had a delightful two day stay here while on business in Houston. Allen at the front desk was great, always a smile and always willing to help. The food was excellent, the room was clean and the bed was sooooo comfortable. I definitely will return to this location and would recommend this hotel to my friends and family, Thank... More

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DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hi Caroline B, Again thank you for taking the time to recognizing the Four Points Hobby Airport for going above and beyond to make sure your stay was as pleasurable as possible. I have passed on your comments to the team especially Allen. Thanks again and we look forward to seeing you again soon. More

Stockholm, Sweden
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 17, 2014 via mobile

Booked a stay with breakfast included. Arrived and was warmly welcomed by the check in staff. Up to room, changed and headed to the 747 Restaurant for dinner after a long day to find out that they were out of burgers. Seeing that burgers were 3 of the 8 entrees on the menu I was not too happy. So I... More

Was this review helpful? Yes 1
TLozano, Starwood Hotels and Resorts at Four Points by Sheraton Houston Hobby Airport, responded to this review

Dear Brad177, Thank you for your helpful feedback. I apologize that your stay did not meet your expectations. I will be sure to share your feedback with our management team so that they can look into your issues further. More

Hattiesburg,MS
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 30, 2014

Problems with airport transportation. Missed my flight. Worst four point I have ever stayed at. Very disappointed. Room was filthy. Front desk was not responsive. Carpet was stained. Tried to get new room and was denied. Stay somewhere else if you can.

Was this review helpful? Yes 1
DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Dear BearDoc, Please accept my deepest apology for the terrible experience at Four Points by Sheraton Hobby Airport. I take guest satisfaction very seriously and will use you comments as a guide to help improve our customer service experience. Thanks again for staying with us and advising me of your experience More

Tulsa, Oklahoma
2 reviews
3 of 5 stars Reviewed January 18, 2014

It's a nice little hotel. Staff seems friendly. Beds were great. Everything looked clean. I think the outlet our frig and microwave was plugged into was blown. Not a big deal for us as we were just there to crash and move on. The walls are thin and you hear the highway and people coming through the hall. I don't... More

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DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hi Morgan1425, Thank you for taking the time to review your recent experience on Trip Advisor. We take pride in guest satisfaction and I was pleased to pass on to my team your had a pleasant stay with us. We hope if your in Houston again Four Points would be your hotel of choice. Again, thank you and we look... More

Orange County, CA
Contributor
13 reviews 13 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 13, 2014

This was a last minute stay for one night in Houston. I read many TripAdvisor reviews for nearby airport hotels and I'm very happy with this Four Points choice. It was a quick 10 min (free) shuttle from the airport, check-in was very easy and everyone was extremely nice. The room was spacious, the bed was extremely comfortable and the... More

Was this review helpful? Yes
DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Good Afternoon SCTraveler91, Thank you for taking the time to review your recent experience here at our Four Points Houston Hobby Airport. I am pleased you not only enjoyed your room and it's amenities but my ENTIRE stay went above and beyond to make this stay pleasurable. We are often challanged with difficult guest buty always matain a calm and... More

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Additional Information about Four Points by Sheraton Houston Hobby Airport

Also Known As:
Four Points By Sheraton Houston Hobby Airport Hotel Houston
4 Points By Sheraton Houston Hobby Airport
Four Points By Sheraton Houston Hobby Airport Hotel
Address: 8720 Gulf Freeway, Houston, TX 77017
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Family Hotel in Houston
#32 Best Value Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Houston Hobby Airport 3*
Official Description (provided by the hotel):
This Four Points Sheraton is minutes away from Houston's Hobby Airport. In addition to comfortable hotel rooms and suites, this location also has flexible meeting space. ... more   less 
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