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Four Points by Sheraton Houston Hobby Airport

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8720 Gulf Freeway, Houston, TX 77017
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Four Points by Sheraton Houston Hobby Airport
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73%
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KEY AMENITIES
Room Service
Free Parking
Pool
Restaurant
Fitness Center with Gym / Workout Room
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Four Points by Sheraton Houston Hobby Airport
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    147 Reviews from our TripAdvisor Community

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    Traveler rating
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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (36)
    Date | Rating
    • English first
    • Japanese first
    • Spanish first
    • Any
    English first
    • All months
      (147)
    • Mar-May only
      (40)
    • Jun-Aug only
      (44)
    • Sep-Nov only
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      (28)
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    San Antonio, Texas
    Level Contributor
    130 reviews
    41 hotel reviews
    common_n_hotel_reviews_1bd8 148 helpful votes
    2 of 5 stars Reviewed 3 weeks ago

    We stayed at this hotel because of its location to an event we were attending. There are way better hotels in area than this one to spend your $100 on. The rooms are OK however, the neighborhood is a little sketchy, the breakfast is not edible, the staff is apathetic, clueless and unprofessional. Better choices on the road to the... More 

    Was this review helpful? Yes
    Tiffany R, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

    Dear SATraveler_11, I am very disappointed to hear your stay did not meet your expectations. Our hotel takes great pride on being able to deliver exceptional, personalized service and accommodations to each of our guests. I sincerely apologize for failing to reach the level of quality and comfort you have come to expect from the Four Points brand during your... More 

    Level Contributor
    64 reviews
    27 hotel reviews
    common_n_hotel_reviews_1bd8 19 helpful votes
    2 of 5 stars Reviewed 4 weeks ago

    Stayed here with wife for early flight out check in too awhile and we were the only one. Front desk person kept saying outdated machine and the key machine was not working but we got our room eventually. Rooms are ok beds are not the best but check out was worse than check in. The front desk person needs to... More 

    Was this review helpful? Yes
    Tiffany R, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

    Dear Texaswinecouple, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I do apologize for failing to meet your expectation on this occasion. I have personally addressed the issues you had at guest reception with our management team to... More 

    Allentown, Pennsylvania
    Level Contributor
    6 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    3 of 5 stars Reviewed June 17, 2015

    As I say in not of my reviews, the sleeping experience is more important than amenities. The hotel is located right off I-45. It is also a Category 3 SPG property. I would request a room away from the freeway. My room was on the right side of the hotel near the freeway. The noise of regular cars is not... More 

    Was this review helpful? Yes
    Tiffany R, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

    Dear MrLito, Thank you so much for your review of our hotel. I am happy that you found our staff and accommodations commendable. We have also reviewed your concerns, and are making proactive changes based off your recommendations. Again, Thank you for staying with us and we hope to see you again on your next visit to the area! Yours... More 

    Level Contributor
    22 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 10 helpful votes
    4 of 5 stars Reviewed June 8, 2015

    Stayed here one night and the staff is very pleasant and accommodating. Room was clean, cool and nice. Airport shuttle is to0 notch and runs 24 hrs a day. My only complaint is that it is right next to I45 and the traffic is noisy. Beds are very comfortable and very nice linens.

    Was this review helpful? Yes
    Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

    Being so close and convenient to everything does make the location next to the highway a little noisy. Next time you stay with us, be sure to request a room in a quiet area and our staff will put you in a location further away. Glad you enjoyed our hotel and staff, and thank you for the kind words. More 

    rio grande valley, texas
    Level Contributor
    21 reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    4 of 5 stars Reviewed June 7, 2015

    Our whole 6u softball team stayed here for 2 nights and we didn't have a problem while staying there. Staff was nice and the beds were good. We didn't have any problems when all the girls where a little loud by the pool. Wish they had a hot tub though. It seems like they had one before but it was... More 

    Was this review helpful? Yes
    Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

    Thank you for the kind words about our hotel, and we are very glad that your team had a good stay with us. When there are large groups staying at the hotel, it sometimes takes a few minutes longer to feed everyone breakfast, but I can assure you that we will address this with the appropriate staff and in the... More 

    Dubai, United Arab Emirates
    Level Contributor
    16 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    2 of 5 stars Reviewed May 17, 2015

    Limited version of Four Points, even by four points standards. Noisy, 1 elevator (that I know about) to service all floors, there are many other options for sleeping out there, unfortunately nothing much to eat. Was recommended Ninfa's which is apparently the best out there, so not a great location.

    Was this review helpful? Yes
    Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

    Hello jepsman: I am sorry to hear that you did not enjoy your stay with us. As we are a smaller property, we offer more personalized service as per the previous reviews. Although, we are close to I-45, we do house double pane windows to close out any freeway noise. We do have a great menu here at the 747... More 

    1 review
    5 of 5 stars Reviewed May 13, 2015

    First of all, including Espi and Denetra, employees are really kind, and do their job perfectly. And they always try to make guests satisfied. Second, bed is so comfortable that I could start everyday with fresh emotion. And breakfast is also nice. I could have great meal everyday. If you find a great hotel where could make you feel happy,... More 

    Was this review helpful? Yes
    Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

    Hello! Thank you very much for the kind words. I am extremely pleased that you enjoyed your stay with us. Espi and Denetra are superstars and they were extremely pleased with your feedback. We really take care of our SPG guests by providing a free breakfast and special amenities upon arrival. Please let me know when you are in town... More 

    Redlands
    Level Contributor
    3 reviews
    5 of 5 stars Reviewed May 1, 2015

    I usually stay here when in Houston for work, and I've become a bit of a regular. It's easy to get to from Hobby Airport. Front desk clerks have always been friendly, knowledgeable, and attentive. I'm there enough that they recognize me when I walk in, and usually have my reservation pulled up and ready to go. The hotel is... More 

    Was this review helpful? Yes
    Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

    Mark M, Thank you so much for the great review. We are so glad that you enjoy staying at our hotel and have become a regular. We look forward to seeing you next time you are in the area. More 

    Los Angeles, California
    Level Contributor
    5 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    2 of 5 stars Reviewed April 23, 2015

    I heard this property was less than five years old. If that's the case, they are managing it into the GROUND. I stayed here for two nights and it was disorganized, dirty, and all around a poor experience. The bathroom needed repair in several spots (broken mirror, rust on metal, and peeled, cracked paint). The carpets in the hallway were... More 

    Was this review helpful? Yes
    Megan L, Starwood Hotels at Four Points by Sheraton Houston Hobby Airport, responded to this review

    Dear Frequent_Flier0228, We are very sorry we did not meet your expectations and apologize for the conditions you encountered during your stay. What you described certainly does not reflect the standard we strive to deliver as we aim to maintain a clean and comfortable environment for our guests. Rest assured, your comments have been immediately addressed and properly handled with... More 

    Houston, Texas
    Level Contributor
    210 reviews
    28 hotel reviews
    common_n_hotel_reviews_1bd8 40 helpful votes
    3 of 5 stars Reviewed April 20, 2015

    The Lobby area is okay looking. Going to he elevator the Laundry room was open. Holy Smokes, Texas is Hot but the hallway was hotter waiting for the elevator to come down. I was on the 2nd floor the carpet looks run down. The room was average nothing wow about it. Pillows were soft and fluffy. Good size room. Some... More 

    Was this review helpful? Yes
    FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

    Thank you for your feedback. We appreciate you taking the time to tell us about your last stay. We take all of our guest comments very seriously treat them as opportunity to improve upon our service. You can rest assured that I will review all of your statement with the entire team and we will put processes in place to... More 

    Questions? Get answers from hotel staff and past guests. Ask a question

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