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Four Points by Sheraton Houston Hobby Airport

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8720 Gulf Freeway, Houston, TX 77017
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Four Points by Sheraton Houston Hobby Airport
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Four Points by Sheraton Houston Hobby Airport
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139 reviews from our community

Traveler rating
    66
    37
    19
    8
    9
See reviews for
40
11
14
62
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I heard this property was less than five years old. If that's the case, they are managing it into the GROUND. I stayed here for two nights and it was disorganized, dirty, and all around a poor experience. The bathroom needed repair in several spots (broken mirror, rust on metal, and peeled, cracked paint). The carpets in the hallway were... More 

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Top Contributor
89 reviews 89 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

The Lobby area is okay looking. Going to he elevator the Laundry room was open. Holy Smokes, Texas is Hot but the hallway was hotter waiting for the elevator to come down. I was on the 2nd floor the carpet looks run down. The room was average nothing wow about it. Pillows were soft and fluffy. Good size room. Some... More 

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Canberra, Australian Capital Territory, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Beautiful over night stay with the convenience of 24/7 complementary shuttle Buss Hobby Airport. very reasonable price, friendly staff and all what you need. There is also a shuttle buss to shopping center, restaurants etc. If you are lucky like me you could be upgraded to suite and enjoy the luxury of spacey and beautiful separate king size bed while... More 

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Tallahassee,FL
Top Contributor
78 reviews 78 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was clean and convenient to the interstate. The staff was friendly and our suite was very spacious. Our room was on the 3rd floor. The restaurant/ bar on site seemed empty our entire stay which was odd.I would stay again.

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Dallas
Contributor
19 reviews 19 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The location of this hotel is great on I45 and near Houston Hobby airport. The staff goes out of their way to make certain your needs are exceeded. Everyone is friendly, helpful, and goes the extra mile. It was my first, but not last stay. I stay at many Four Points and this one really was truly a great one... More 

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FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Thank you for your kind words. We are happy to hear that you enjoyed your stay with us. Our location is definitely one of our most popular reasons why our guests choose us. Taking care of our guests is just another day on the job for our staff. We look forward to your next visit. More 

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed March 22, 2015

Friendly front desk staff. The hotel was super nice and removed feather pillows from the room prior to my arrival. The king suite is spacious with a comfy couch in the living room. Brought my own shampoo as I'm not a fan of the communal dispensers on the wall. Might want to ask for extra towels since the ones at... More 

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FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Thank you for taking time out of your busy day to share about your experience at our hotel. We are glad to hear that you enjoyed your time with us and that our staff could be of assistance. We strive to ensure all of our guests have an exceptional experience and we celebrate our success for your. We look forward... More 

Austin, Texas
1 review
5 of 5 stars Reviewed March 20, 2015

The young lady at the front desk, I believe her name is Starsha, and the gentleman who worked the night shift really did a great job of representing your hotel. The hotel lobby was very nice and clean, and the room was fantastic. This place has a 5 star atmosphere and the staff is incredible. I highly recommend staying here... More 

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FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

We appreciate your kind words. Your title says it all. Our building and our employees are two of our most valuable assets and we are happy to hear that you enjoyed them both. Your experience is the best advertising we could ask for. We hope to see you again in the near future. More 

Irvine, California
Contributor
19 reviews 19 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 12, 2015

Figured this would be a decent stay as it is a Sheraton and was close to Hobby airport. They were still charging almost $200.00. To start with, shuttle driver was horrible and the van was somewhat beat up. I specifically reserved a King bed room and was told at check in, "oh well, we don't have any available until tomorrow."... More 

Was this review helpful? Yes 2
FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Thank you for taking the time to provide your feedback. We appreciate all guest comments and we take them very seriously. It appears that we fell short of our goal, in regards to your stay. Please be assured that we will review your comments with the team and implement action plan to prevent this from happening in the future. I... More 

Midland, Texas
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 26, 2015

Stayed here for a conference. Had a nice clean room. Bed was comfortable. It was cold inside my room because the heater was turned off. It didn't take long for it to warm up. Ordered room service while I was here and had a delicious hamburger. Beer was a little on the expensive side, but it's a hotel. My flight... More 

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FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

We really appreciate your feedback. Our beds and our burgers are definitely two of our more popular amenities. And room service makes it even more convenient. We are happy to hear that you enjoyed your stay and we look forward to your next visit. More 

Boston
2 reviews
5 of 5 stars Reviewed February 23, 2015

Good basic hotel. Small food service. No breakfast. Good shuttle service to hotel or local restaurants. Good points: everyone, from the desk manager to kitchen supervisor to the shuttle drivers provided great and friendly customer service. Our room was just fine though it was easy to hear walking around above us. Outdoor pool but we were able to use an... More 

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Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

AlleninBoston, Thank you for your kind words regarding our hotel. We try to go above and beyond for our guests. I'm very sorry that it took a while to get your son's bear back, but I'm glad that we did have it for you. We are very glad that you enjoyed the indoor pool next door. The onsite restaurant at... More 

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