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Four Points by Sheraton Houston Hobby Airport

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8720 Gulf Freeway, Houston, TX 77017
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Four Points by Sheraton Houston Hobby Airport
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Four Points by Sheraton Houston Hobby Airport
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135 reviews from our community

Traveler rating
    65
    37
    17
    7
    9
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39
11
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60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas
Contributor
19 reviews 19 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The location of this hotel is great on I45 and near Houston Hobby airport. The staff goes out of their way to make certain your needs are exceeded. Everyone is friendly, helpful, and goes the extra mile. It was my first, but not last stay. I stay at many Four Points and this one really was truly a great one... More 

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Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Friendly front desk staff. The hotel was super nice and removed feather pillows from the room prior to my arrival. The king suite is spacious with a comfy couch in the living room. Brought my own shampoo as I'm not a fan of the communal dispensers on the wall. Might want to ask for extra towels since the ones at... More 

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Austin, Texas
1 review
5 of 5 stars Reviewed 1 week ago

The young lady at the front desk, I believe her name is Starsha, and the gentleman who worked the night shift really did a great job of representing your hotel. The hotel lobby was very nice and clean, and the room was fantastic. This place has a 5 star atmosphere and the staff is incredible. I highly recommend staying here... More 

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Irvine, California
Contributor
19 reviews 19 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Figured this would be a decent stay as it is a Sheraton and was close to Hobby airport. They were still charging almost $200.00. To start with, shuttle driver was horrible and the van was somewhat beat up. I specifically reserved a King bed room and was told at check in, "oh well, we don't have any available until tomorrow."... More 

Was this review helpful? Yes 2
FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Thank you for taking the time to provide your feedback. We appreciate all guest comments and we take them very seriously. It appears that we fell short of our goal, in regards to your stay. Please be assured that we will review your comments with the team and implement action plan to prevent this from happening in the future. I... More 

Midland, Texas
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a conference. Had a nice clean room. Bed was comfortable. It was cold inside my room because the heater was turned off. It didn't take long for it to warm up. Ordered room service while I was here and had a delicious hamburger. Beer was a little on the expensive side, but it's a hotel. My flight... More 

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FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

We really appreciate your feedback. Our beds and our burgers are definitely two of our more popular amenities. And room service makes it even more convenient. We are happy to hear that you enjoyed your stay and we look forward to your next visit. More 

Boston
2 reviews
5 of 5 stars Reviewed February 23, 2015

Good basic hotel. Small food service. No breakfast. Good shuttle service to hotel or local restaurants. Good points: everyone, from the desk manager to kitchen supervisor to the shuttle drivers provided great and friendly customer service. Our room was just fine though it was easy to hear walking around above us. Outdoor pool but we were able to use an... More 

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Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

AlleninBoston, Thank you for your kind words regarding our hotel. We try to go above and beyond for our guests. I'm very sorry that it took a while to get your son's bear back, but I'm glad that we did have it for you. We are very glad that you enjoyed the indoor pool next door. The onsite restaurant at... More 

São Paulo, SP
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 12, 2015

My experience with the hotel was short but nice. My flight was cancelled so I got the shuttle to/from the hotel, check-in/check-out was fast and efficient, the room had a nice size and everything was very clean. The shower was nice and comforting after a few hours of waiting and stress at the airport. The only thing that I could... More 

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FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

We are happy to hear that you enjoyed your stay with us, even though it was unplanned. Let's just consider it a pleasant surprise. Hopefully in the future you can plan a trip to enjoy are great city and property even more. Thank you for taking the time to share your experience with the world. More 

Round Rock, Texas, United States
Contributor
19 reviews 19 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 9, 2015

I always stay at a Sheraton when I come to Houston and this location is the worst one I've been to so far. This is a much older property that needs renovating. No breakfast buffet or do they sell anything ready. You have to order from a waiter. The fire alarm went off for two hours in the morning I... More 

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FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Jennifer, your opinion does matter. We appreciate you taking the time to provide your feedback. You will be happy to know that, unlike most Four Points locations, we will start providing "grab and go" options during breakfast service. Our customers have told us that this is important to them, especially since we are so close to the airport. We are... More 

Joplin, Missouri
Top Contributor
59 reviews 59 reviews
41 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed January 3, 2015

We flew into Hobby to leave the next day on a cruise. We decided to stay at the Sheraton because I had points I could use. They picked us up quickly, and the hotel was very close to the airport. Our room was nice and clean. The bathroom was very large which was nice with three of us in a... More 

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FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

I am happy to hear that you enjoyed your accommodations and service during your time with us. The size of our rooms and bathrooms are definitely one of our most popular assets. I was shocked to hear that you did not enjoy the food at our full service restaurant and bar. I hope that if you have time you could... More 

Washington DC, District of Columbia
Top Contributor
153 reviews 153 reviews
66 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed December 29, 2014

I can't imagine why someone would stay here unless they're heading to Hobby Airport the next day, and the good news is that the hotel is great for that. There's a regular shuttle, and the hotel is close. Staff are friendly, check-in is quick and professional, although the place seems understaffed and front desk is often overwhelmed. The rooms, however,... More 

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FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

We appreciate your comments. Your feedback is a critical part of our success. We will definitely share your thoughts with the team and come up with a sure fire plan to delight you during your next visit. Please feel free to reach out to us now or in the future should there be anything else we can do for you. More 

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