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Four Points by Sheraton Houston Hobby Airport

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8720 Gulf Freeway, Houston, TX 77017
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Four Points by Sheraton Houston Hobby Airport
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160 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Wasn't expecting much as it was just an overnight dash but the people here made the difference. Definitely try the food at their in house resteraunt and bar. I had the hummus and potato soup and it was yummy. Resisted the Blue Cheese Fries but wish I hadn't!!

Helpful?
Thank Trace' E
DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hi Trace, Glad to hear you had great food and great customer service during your past visit with us. The staff was delighted to hear the news and definitely enjoyed having you. We look forward to seeing you again when you visit Houston. More 

New York
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

I enjoyed my stay. Free parking but not close to downtown Houston or the Galleria. It has enough places to eat with a vehicle in a near distance. Comfortable stay. I enjoyed. Was greeted by the staff and they were very pleasant. I would stay again.

Helpful?
Thank Mr_Red86
DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

We are pleased that you enjoyed your stay here with us and although we are not as close to Downtown and Galleria area as you had hoped, everything still met your needs. The staff and I would like to welcome you back to our home when you visit Houston, TX again. Thank you for all your kinds words. More 

West Des Moines, Iowa
Level Contributor
143 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed November 26, 2015

Located on I-45 near Hobby. Has shuttle service to Hotel and other nearby spots as it is in an area where very little is walkable . Stayed 1 night prior to cruise. . we had early morning flight and arrived at 1pm and was not able to get into a room until 2:30. Hotel is in good physical shape. .... More 

Helpful?
Thank hrw1953
Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

hrw1953, Thank you for the kinds words regarding our restaurant, hotel, and guest rooms. I'm sorry that you had to wait to check in for your early arrival, but very glad that the staff was able to get you checked in before our 3pm check in time. Next time you are in the area, we hope you will stay with... More 

Utrecht, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 19, 2015

I was billed twice on two consecutive days on my credit card for a very poor and expensive breakfast ($18.16 for 1 person) at this hotel. After contacting the hotel and waiting 6 days for someone to call me back, I then got an e-mail saying that they hadn't double billed me and that I would have to dispute the... More 

Helpful?
Thank idream50
DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Dear idream50, If we haven't apologized for the inconveniences with your billing please accept my sincerest now. I know our Food & Beverage Manager has been working on verifying the alleged double charge was valid and was unable to show any proof on our side. But we are working with the bank to get this resolved as soon as possible.... More 

Tuscaloosa, Alabama
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 11, 2015

This is a very nice hotel (especially for an airport hotel), but what really made this hotel stand out was the staff. Everyone was extremely nice and helpful. I was there with a dance company and we had many extra needs for the hotel to fulfill; they did so without blinking and eye. As mentioned all were nice and helpful,... More 

Helpful?
2 Thank Edwho
DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hi Edwho, Yes, I remember you guys and trust there was no hassle accommodating you guys needs. I have passed on to Eloise your kinds words and she sends her best. Thank you for taking the time to show appreciation our staff here at the Four Points Hobby Airport and we look forward to seeing you again! More 

Dallas, Texas
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed October 30, 2015 via mobile

Booked this place as was needing a hotel for a morning flight to Hobby and located approx 5 min from airport. Hotel lobby with nice clean appearance. Initial room had a fairly strong odor of urine so asked the front desk if they could switch rooms and they were able to arrange it without any hassle. Hotel is located right... More 

Helpful?
1 Thank Danny L
DaLana D, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hi Danny L, Although, you had a short overnight stay with us I am delighted to know your stay was enjoyable. I'm glad the front desk was able to provide that room change and your final room meet your expectations. Thanks again for your feedback and I surely have past on your comments to the staff. We hope you enjoy... More 

Houston, Texas
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 22, 2015

After a long flight from Asia, I was ready for a good rest and stress free check-in. I am happy to report that the staff were fast and efficient so I was able to get to my room quickly. The bed was much better than expected in comfort. In the early evening, I had a very good burger and fries... More 

Helpful?
Thank Carol A
Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hi Carol A: The team was excited to see your feedback and even remember your stay! Traveling can be exhausting and we try our best to make your stay as simple, clean, and special as possible. It looks like you were able to try out our new menu at the restaurant. We hope to see you again and hope you... More 

Medford, New York
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 3, 2015

Flying out of Hobby on a early flight and did not want to fight the gulf traffic from the island so ended up here. Good choice much less expensive than some of the other well know chains in the area. I wanted clean and was looking to sleep. I got that and a very friendly staff and a quick swim... More 

Helpful?
Thank 956pat956
Kristina P, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Thank you for taking the time to review our hotel online. I am pleased our amenities meet your lodging needs. I have passed on to the staff your kind words about your room, guest service and restaurant. Hope you have a great day and we look forward to seeing you again soon. More 

Memphis, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 17, 2015

CROOKS! Booked 6 rooms for 2 nights and cancelled within the hotel's cancellation policy. The hotel still charged me and for the full amount even though we not only cancelled but also did not show up for the reservation. Worked with corporate and the hotel manager. Partially due to a change in the managers but I am still 4 months... More 

Helpful?
1 Thank flyer2288
Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hi flyer2288: I am sorry that you are displeased by the efforts by the hotel to rectify the situation. Please note - we always recommend a cancellation number be held to verify the claim. As this was not provided, we were required to follow corporate policy. As a one-time exception, we did allow the cancellation without penalty due to any... More 

Bakersfield, California
1 review
4 of 5 stars Reviewed September 16, 2015

Considering this was a last minute trip and on of the few options of hotels i ever heard about in the vicinity. The hotel was a little above average for the price ( i believe we paid 130 a night). The staff was excellent and very knowledgeable on everything we asked.

Helpful?
Thank Marcus P
Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Marcus P., Thank you for the kind words. We are one of the newest hotels in the Hobby Airport area, and being only 2 miles away, very convenient for anyone visiting the area. We hope to see you again on your next trip to our area. More 

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