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Four Points by Sheraton Houston Hobby Airport

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8720 Gulf Freeway, Houston, TX 77017
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Four Points by Sheraton Houston Hobby Airport
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146 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed here with wife for early flight out check in too awhile and we were the only one. Front desk person kept saying outdated machine and the key machine was not working but we got our room eventually. Rooms are ok beds are not the best but check out was worse than check in. The front desk person needs to... More 

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Allentown, Pennsylvania
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As I say in not of my reviews, the sleeping experience is more important than amenities. The hotel is located right off I-45. It is also a Category 3 SPG property. I would request a room away from the freeway. My room was on the right side of the hotel near the freeway. The noise of regular cars is not... More 

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Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here one night and the staff is very pleasant and accommodating. Room was clean, cool and nice. Airport shuttle is to0 notch and runs 24 hrs a day. My only complaint is that it is right next to I45 and the traffic is noisy. Beds are very comfortable and very nice linens.

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Being so close and convenient to everything does make the location next to the highway a little noisy. Next time you stay with us, be sure to request a room in a quiet area and our staff will put you in a location further away. Glad you enjoyed our hotel and staff, and thank you for the kind words. More 

rio grande valley, texas
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our whole 6u softball team stayed here for 2 nights and we didn't have a problem while staying there. Staff was nice and the beds were good. We didn't have any problems when all the girls where a little loud by the pool. Wish they had a hot tub though. It seems like they had one before but it was... More 

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Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Thank you for the kind words about our hotel, and we are very glad that your team had a good stay with us. When there are large groups staying at the hotel, it sometimes takes a few minutes longer to feed everyone breakfast, but I can assure you that we will address this with the appropriate staff and in the... More 

Dubai, United Arab Emirates
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 17, 2015

Limited version of Four Points, even by four points standards. Noisy, 1 elevator (that I know about) to service all floors, there are many other options for sleeping out there, unfortunately nothing much to eat. Was recommended Ninfa's which is apparently the best out there, so not a great location.

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Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hello jepsman: I am sorry to hear that you did not enjoy your stay with us. As we are a smaller property, we offer more personalized service as per the previous reviews. Although, we are close to I-45, we do house double pane windows to close out any freeway noise. We do have a great menu here at the 747... More 

1 review
5 of 5 stars Reviewed May 13, 2015

First of all, including Espi and Denetra, employees are really kind, and do their job perfectly. And they always try to make guests satisfied. Second, bed is so comfortable that I could start everyday with fresh emotion. And breakfast is also nice. I could have great meal everyday. If you find a great hotel where could make you feel happy,... More 

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Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hello! Thank you very much for the kind words. I am extremely pleased that you enjoyed your stay with us. Espi and Denetra are superstars and they were extremely pleased with your feedback. We really take care of our SPG guests by providing a free breakfast and special amenities upon arrival. Please let me know when you are in town... More 

Redlands
Level Contributor
3 reviews
5 of 5 stars Reviewed May 1, 2015

I usually stay here when in Houston for work, and I've become a bit of a regular. It's easy to get to from Hobby Airport. Front desk clerks have always been friendly, knowledgeable, and attentive. I'm there enough that they recognize me when I walk in, and usually have my reservation pulled up and ready to go. The hotel is... More 

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Mark M, Thank you so much for the great review. We are so glad that you enjoy staying at our hotel and have become a regular. We look forward to seeing you next time you are in the area. More 

Los Angeles, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 23, 2015

I heard this property was less than five years old. If that's the case, they are managing it into the GROUND. I stayed here for two nights and it was disorganized, dirty, and all around a poor experience. The bathroom needed repair in several spots (broken mirror, rust on metal, and peeled, cracked paint). The carpets in the hallway were... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Houston Hobby Airport, responded to this review

Dear Frequent_Flier0228, We are very sorry we did not meet your expectations and apologize for the conditions you encountered during your stay. What you described certainly does not reflect the standard we strive to deliver as we aim to maintain a clean and comfortable environment for our guests. Rest assured, your comments have been immediately addressed and properly handled with... More 

Level Contributor
162 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed April 20, 2015

The Lobby area is okay looking. Going to he elevator the Laundry room was open. Holy Smokes, Texas is Hot but the hallway was hotter waiting for the elevator to come down. I was on the 2nd floor the carpet looks run down. The room was average nothing wow about it. Pillows were soft and fluffy. Good size room. Some... More 

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FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Thank you for your feedback. We appreciate you taking the time to tell us about your last stay. We take all of our guest comments very seriously treat them as opportunity to improve upon our service. You can rest assured that I will review all of your statement with the entire team and we will put processes in place to... More 

Canberra, Australian Capital Territory, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed April 15, 2015

Beautiful over night stay with the convenience of 24/7 complementary shuttle Buss Hobby Airport. very reasonable price, friendly staff and all what you need. There is also a shuttle buss to shopping center, restaurants etc. If you are lucky like me you could be upgraded to suite and enjoy the luxury of spacey and beautiful separate king size bed while... More 

Was this review helpful? Yes
Megan L, Starwood Hotels at Four Points by Sheraton Houston Hobby Airport, responded to this review

Dear Hassan E, Thank you for your very kind review. It’s always our team’s goal to provide attentive service to make our guests have the best experience, so we are thrilled to hear we made your stay memorable. We appreciate you taking the time to share this with us, and we hope to host you again the next time you’re... More 

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