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Four Points by Sheraton Houston Hobby Airport

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8720 Gulf Freeway, Houston, TX 77017
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Four Points by Sheraton Houston Hobby Airport
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Four Points by Sheraton Houston Hobby Airport
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142 reviews from our community

Traveler rating
    68
    37
    19
    9
    9
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40
11
15
64
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Limited version of Four Points, even by four points standards. Noisy, 1 elevator (that I know about) to service all floors, there are many other options for sleeping out there, unfortunately nothing much to eat. Was recommended Ninfa's which is apparently the best out there, so not a great location.

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hello jepsman: I am sorry to hear that you did not enjoy your stay with us. As we are a smaller property, we offer more personalized service as per the previous reviews. Although, we are close to I-45, we do house double pane windows to close out any freeway noise. We do have a great menu here at the 747... More 

1 review
5 of 5 stars Reviewed 1 week ago

First of all, including Espi and Denetra, employees are really kind, and do their job perfectly. And they always try to make guests satisfied. Second, bed is so comfortable that I could start everyday with fresh emotion. And breakfast is also nice. I could have great meal everyday. If you find a great hotel where could make you feel happy,... More 

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Hello! Thank you very much for the kind words. I am extremely pleased that you enjoyed your stay with us. Espi and Denetra are superstars and they were extremely pleased with your feedback. We really take care of our SPG guests by providing a free breakfast and special amenities upon arrival. Please let me know when you are in town... More 

Redlands
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I usually stay here when in Houston for work, and I've become a bit of a regular. It's easy to get to from Hobby Airport. Front desk clerks have always been friendly, knowledgeable, and attentive. I'm there enough that they recognize me when I walk in, and usually have my reservation pulled up and ready to go. The hotel is... More 

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Rachel M, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Mark M, Thank you so much for the great review. We are so glad that you enjoy staying at our hotel and have become a regular. We look forward to seeing you next time you are in the area. More 

Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I heard this property was less than five years old. If that's the case, they are managing it into the GROUND. I stayed here for two nights and it was disorganized, dirty, and all around a poor experience. The bathroom needed repair in several spots (broken mirror, rust on metal, and peeled, cracked paint). The carpets in the hallway were... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Houston Hobby Airport, responded to this review

Dear Frequent_Flier0228, We are very sorry we did not meet your expectations and apologize for the conditions you encountered during your stay. What you described certainly does not reflect the standard we strive to deliver as we aim to maintain a clean and comfortable environment for our guests. Rest assured, your comments have been immediately addressed and properly handled with... More 

Top Contributor
90 reviews 90 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Lobby area is okay looking. Going to he elevator the Laundry room was open. Holy Smokes, Texas is Hot but the hallway was hotter waiting for the elevator to come down. I was on the 2nd floor the carpet looks run down. The room was average nothing wow about it. Pillows were soft and fluffy. Good size room. Some... More 

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FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Thank you for your feedback. We appreciate you taking the time to tell us about your last stay. We take all of our guest comments very seriously treat them as opportunity to improve upon our service. You can rest assured that I will review all of your statement with the entire team and we will put processes in place to... More 

Canberra, Australian Capital Territory, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 15, 2015

Beautiful over night stay with the convenience of 24/7 complementary shuttle Buss Hobby Airport. very reasonable price, friendly staff and all what you need. There is also a shuttle buss to shopping center, restaurants etc. If you are lucky like me you could be upgraded to suite and enjoy the luxury of spacey and beautiful separate king size bed while... More 

Was this review helpful? Yes
Megan L, Starwood Hotels at Four Points by Sheraton Houston Hobby Airport, responded to this review

Dear Hassan E, Thank you for your very kind review. It’s always our team’s goal to provide attentive service to make our guests have the best experience, so we are thrilled to hear we made your stay memorable. We appreciate you taking the time to share this with us, and we hope to host you again the next time you’re... More 

Tallahassee,FL
Top Contributor
78 reviews 78 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 13, 2015

This hotel was clean and convenient to the interstate. The staff was friendly and our suite was very spacious. Our room was on the 3rd floor. The restaurant/ bar on site seemed empty our entire stay which was odd.I would stay again.

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FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Thank you for your kind words. We really appreciate when our guest chooses to share about their experience at the hotel. We look forward to your next visit. More 

Dallas
Contributor
20 reviews 20 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 24, 2015

The location of this hotel is great on I45 and near Houston Hobby airport. The staff goes out of their way to make certain your needs are exceeded. Everyone is friendly, helpful, and goes the extra mile. It was my first, but not last stay. I stay at many Four Points and this one really was truly a great one... More 

Was this review helpful? Yes
FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Thank you for your kind words. We are happy to hear that you enjoyed your stay with us. Our location is definitely one of our most popular reasons why our guests choose us. Taking care of our guests is just another day on the job for our staff. We look forward to your next visit. More 

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed March 22, 2015

Friendly front desk staff. The hotel was super nice and removed feather pillows from the room prior to my arrival. The king suite is spacious with a comfy couch in the living room. Brought my own shampoo as I'm not a fan of the communal dispensers on the wall. Might want to ask for extra towels since the ones at... More 

Was this review helpful? Yes
FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

Thank you for taking time out of your busy day to share about your experience at our hotel. We are glad to hear that you enjoyed your time with us and that our staff could be of assistance. We strive to ensure all of our guests have an exceptional experience and we celebrate our success for your. We look forward... More 

Austin, Texas
1 review
5 of 5 stars Reviewed March 20, 2015

The young lady at the front desk, I believe her name is Starsha, and the gentleman who worked the night shift really did a great job of representing your hotel. The hotel lobby was very nice and clean, and the room was fantastic. This place has a 5 star atmosphere and the staff is incredible. I highly recommend staying here... More 

Was this review helpful? Yes
FP_HOU_Manager, General Manager at Four Points by Sheraton Houston Hobby Airport, responded to this review

We appreciate your kind words. Your title says it all. Our building and our employees are two of our most valuable assets and we are happy to hear that you enjoyed them both. Your experience is the best advertising we could ask for. We hope to see you again in the near future. More 

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