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All 447 Houston hotels

Holiday Inn Hotel-Houston Westchase

3.0 of 5 Hotel   |   10609 Westpark Drive, Houston, TX 77042 (Westchase)
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84%
Ranked #122 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed September 15, 2013
jean patrice f petaluma, California, USA
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39 people have reviewed this hotel

Traveler rating
    20
    13
    5
    1
    0
See reviews for
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27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
petaluma, California, USA
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 15, 2013

I have not only stayed at this Huston; Holiday Inn but I LOVE THIS chain to stay at; as you are always guaranteed a excellent room that is clean. They always have Ice buckets and I can bring my own Wine or Beer and enjoy a drink when I get back to my temporally Home of a room. Their bedding... More

Was this review helpful? Yes
Dave G, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Thank you very much for staying with us and for your incredible feedback! We always strive to improve so if you can think of anything we can add or do better as a team, then please do let us know. Thank you again! Dave Gibson General Manager More

Glossop, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 26, 2013

This was my first time at the hotel and arriving late on a flight from the UK the staff were friendly and the room I was checked into good. Decent size, large bed, good facilities available in the room and I was up several floors so there was no noise from the large amounts of traffic outside. The bathroom was... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Dear JWWRIGHT, Thank you so much for your review of our hotel. It is great to hear that you enjoyed your room and the majority of features provided. However, I would like to apologize for any inconvenience your restaurant experience may have caused you. I have taken note and wish to thank you for all your valuable comments. These are... More

Eatonton, Georgia
Top Contributor
87 reviews 87 reviews
67 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 31, 2013

The hotel is nice and I have no complaints - typical Holiday Inn. However; the restaurant has staff issues. Although breakfast is advertised as available starting at 6 AM, one morning my 6AM breakfast doorknob menu was not filled and I had to call for the status and finally received it at 6:45AM. I was told no one showed up... More

Was this review helpful? Yes 2
Dave G, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

I am very sorry for the delayed response to your review, as I began here as General Manager after your review was posted. We have made several changes in the restaurant in the past 3 months and have received higher reviews and feedback than the previous months. Our food quality, service, and environment are all improving, as was necessary to... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 24, 2013

I have stayed several times at this hotel. It is new, the rooms are spacious, well funished, quiet and clean. The hotel is lose to Highway 10 which gives quick access anywhere in Houston. Pool and sport room are pretty small though.

Was this review helpful? Yes
Kerri A, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Dear Valued Guest, Thank you for taking the time to share comments regarding your recent stay! We regularly share all comments with our staff, and use these valuable tools to improve our hotel and service. We look forward to welcoming you back again soon! Sincerely, Kerri A. General Manager Holiday Inn Houston Westchase More

vins100
Contributor
16 reviews 16 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed June 18, 2013

I stayed there 5 days in June 2013. This hotel seems to be pretty recent and my room was nice and modern as well as the bathroom. That's all the positive points folks! The location is poor, this hotel being surrounded by highways and big roads. The staff is barely pleasant and welcoming (I don't say some of them but... More

Was this review helpful? Yes 2
Kerri A, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your most recent stay at our hotel. Our goal is to provide exceptional service to each and every guest during their stay, and I sincerely apologize that we were unable to do that. We do appreciate you letting us know our areas of opportunities as we... More

New Orleans, Louisiana
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed May 15, 2013

Great value for a great hotel. Clean. Spacious room and bathroom. Couch. Has everything. Friendly staff. Best Holiday Inn I've ever stayed in. Location is good, but that doesn't matter because it takes twenty minutes to get anywhere in Houston. You won't be disappointed!

Was this review helpful? Yes
Kerri A, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Dear Valued Guest, Thank you for your comments regarding your stay at our hotel. We sincerely appreciate any/all comments and suggestions regarding our hotel and service! We look forward to welcome you back again in the future. Sincerely, Kerri A. General Manager Holiday Inn Houston Westchase More

Omaha, Nebraska
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2013 via mobile

Rooms are excellent and very comfortable for a stay. Refrigerator and microwave in rooms. Restaurant available downstairs and Cheddar's right next door. Hotel close to toll way, making it very easy to get around. Nice hotel!

Was this review helpful? Yes
Kerri A, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Thank you for your kind comments regarding your recent stay! We sincerely appreciate you taking the time to let us know about your stay. We look forward to welcoming you back again in the future! Sincerely, Kerri A. General Manager Holiday Inn Houston Westchase More

Hopewell, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2013

First, let me say, book any hotel in Houston and surrounding areas as soon as you can because they all sell out. In such a large city who would have thought. We were researching the area for relocation and visited Kemah, Pearland, Richmond, Katy and Houston and we rented by the night depending on where we were (Note: Kemah was... More

Was this review helpful? Yes 1
Kerri A, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Dear Valued Guest, Thank you so much for your kind comments regarding your stay with us in March 2013! We sincerely appreciate you taking the time to let us know what we are doing well, and the areas that need our immediate attention. Please know that we take all of our Guests' comments heart, and are constantly striving to improve... More

Schulenburg, Texas
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 8, 2013

First off, we booked our room thru booking.com & was offered a descent rate which was suppose to include a breakfast. However, the 1st morning we were told by the waiter that there is no free breakfast w/ our stay. I went to discuss this w/ the front desk clerk but no one was there, only a note stating they... More

Was this review helpful? Yes 2
Kerri A, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

We sincerely appreciate your comments regarding your recent stay, and I am so sorry to hear that you had a less than exceptional experience with us. It is always our intention to provide all of our Guests' with a warm lasting impression of our hotel, and I am sorry that we failed to do that. Rest assured that all of... More

Senior Contributor
37 reviews 37 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 3, 2013 via mobile

I have stayed in many Holiday Inns, and this one by far is one of the best ones. The hotel looks very new. The room decor was nice and the bed was soft. Each time I went downstairs, the staff greeted me. The next time I return to Houston, I will make it a point to return to this hotel.

Was this review helpful? Yes 1
Kerri A, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Thank you for your kind comments regarding your recent stay! We are so pleased you enjoyed your stay, and we look forward to seeing you again soon! More

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Additional Information about Holiday Inn Hotel-Houston Westchase

Address: 10609 Westpark Drive, Houston, TX 77042
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #122 of 447 hotels in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel-Houston Westchase 3*
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