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Holiday Inn Houston West-Westway Park

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4606 Westway Park Blvd, Houston, TX 77041
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Holiday Inn Houston West-Westway Park
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Holiday Inn Houston West-Westway Park
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62 reviews from our community

Traveler rating
    29
    22
    9
    1
    1
See reviews for
13
4
1
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 13, 2015

I would like to start off my review my stating that I've stayed at various Holiday Inn locations in the Houston area and this is my all time favorite. I sincerely wish that all the other locations were as nicely decorated as this one. I booked a 1 King Bed Executive Nonsmoking - Non Smoking online one day prior to... More 

Was this review helpful? Yes
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Gilbert U, Let me apologize for the delay in response. We really appreciate your time reviewing our hotel with such dedication for other guests. I am very happy to see that our team is doing such a wonderful job! I have shared this wonderful news with our team during our daily meetings. We always want to be the "Great... More 

Plano, Texas
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 10, 2015

Our family stayed two nights over the weekend, and we loved the place. The front desk was expecting us when we arrived, and that felt good. Good things first: Room was very spacious, clean and fresh. Bed was comfortable with the soft and firm pillows, perfect for my husband and I. A/C and fridge were quiet, plenty of work space.... More 

Was this review helpful? Yes
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Guest, We appreciate your business and thank you for making us aware of the noise issue. We are glad to see that you had enjoyed your stay and our Housekeeping staff was able to make sure the hallway was quite as well. Thank you for giving us the opportunity to address the issue and hope to see you again... More 

Burlington, Canada
Top Contributor
71 reviews 71 reviews
64 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed February 13, 2015

Stayed for 3 nights while traveling on business. Paid $150 + tax per night...(breakfast not included). Room is clean and very spacious. Shower is extremely strong flow...I like it personally..others might find it a little too much. Breakfast at the restaurant is close to $20 so we avoided it.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear mcmug2002, Thank you for taking the time to review our property. It is nice to read that you liked the clean and spacious rooms and strong shower. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. We regret that you found the breakfast... More 

Dandridge, Tennessee
Top Contributor
161 reviews 161 reviews
33 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed December 3, 2014

I spent one night at this hotel, on a business trip to an office right down the street. I arrived late in the evening, and the front desk service was cordial. I asked for a bottle of water, which as an IHG gold member, is usually complimentary, but I guess it wasn't at this property. The room was very nice,... More 

Was this review helpful? Yes
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Guest, Thank you for taking the time providing feedback regarding your stay. We apologies for the issue that you have encountered during your stay. At Holiday Inn & Suites Westway Park, we want to make sure to meet our guests' expectations. However, we have failed at this time. We accept our sincere apology and hope to earn your business... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 29, 2014

I was there for about 10 days for work. It was choosen because it is very close to the office where i worked. It is nice. Rooms are clean and large enough. Service is ok and front desk people are kind.

Was this review helpful? Yes
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Guest, Thank you very much for providing review regarding your recent stay. We are glad to see that you have enjoyed your stay with us. We appreciate your business and hope to earn it again the next time! More 

Findlay, Ohio
Top Contributor
155 reviews 155 reviews
47 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed November 18, 2014

I ended up here as I attended a business conference. My review is based on it as a business user. I knew it was going to be bad once I saw who provided the internet, eHost. Every Holiday Inn I have stayed at uses eHost has terrible service. The download speeds were 1.3Mb but upload was only 0.10 Mb. I... More 

Was this review helpful? Yes
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Guest, Thank you for making us aware of the issue during your stay. We have been working with other Internet providers at the moment. we realize the equipment that was installed might have hindered the connection speed at our hotel. We sincerely apologize for the inconvenience. We are taking action steps to correct the issue. We cherish your business... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 8, 2014

This hotel is beautiful! This is a new hotel, and they really did a great job! They also have great staff. Everyone from the front desk to the servers in the restaurant were so friendly! And the rooms were large and beautiful! Highly recommend!

Was this review helpful? Yes
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Guest, Thank you for providing such a positive feedback! We really appreciate your business and glad to see you have enjoyed your stay with us. Our team is excited to see such a wonderful review. Thank you again for your time and hope to see you back soon. More 

Round Rock, Texas
1 review
3 of 5 stars Reviewed November 6, 2014

The Hotel it self was good location, good clean room. The only negative thing we had was the Food service. We did not get Breakfast. Told we could not receive it, due to cost of room. which I was told otherwise. The English muffin was rancid taste. The oil or butter on it. She also missed understood what I wanted.... More 

Was this review helpful? Yes
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Guest, Thank you for taking the time providing review regarding your stay. I sincerely apologize for missing your breakfast order. We have spoken with the server and provided additional training sessions to properly address the issue. Thank you again for your business and we appreciate your feedback. More 

Fort Worth
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 3, 2014

Reception - excellent! Especially Uma and Lindsey! The pool area and hot tub is awesome! You will have it to yourself most of the time. The rooms with a king bed only have showers. I prefer a tub so I request 2 queens. Some rooms are much larger (I always request 308.) The breakfast is very good but pricey. The... More 

Was this review helpful? Yes
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Guest, Thank you very much for providing feedback regarding your stay with us. We realize the importance of your business. I sincerely apologize for not meeting your expectation in room service. We have taken proper action and addressed issues with our staff. We are glad to see you have enjoyed your room and stay with us. We hope to... More 

Pune, Maharashtra, India
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed September 16, 2014

I stayed at the Holiday-Inn Westway Park from June-22 till July-09 2014. After I checked-out I realised that the Hotel had overcharged me by $630. It is 16th Sep today, and I am still following up with the Hotel Staff, and they have not yet reversed/returned me my money back. Request all to kindly appropriate measures right at the time... More 

Was this review helpful? Yes
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Thank you very much for letting us know about the difficulty you experienced during your recent stay. I understand this type of situation can be very frustrating. I followed up with our staff to ensure your concerns were taken care of and as training to make sure a similar issue does not happen again. Thank you again for taking the... More 

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