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Holiday Inn Houston West-Westway Park

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4606 Westway Park Blvd, Houston, TX 77041
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Holiday Inn Houston West-Westway Park
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69 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

This is a very nice hotel. The front desk staff was very helpful, and my room was nice and clean. They do have a decent restaurant which has a multitude of craft beers and decent food. The fitness center is small but allows you to get a sweat in if you need one.

Was this review helpful? Yes
Yoyo P, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Thank you for the review! Love to see our guests enjoy the craft beers and foods at our Sporting News Grill! Thank you for taking the time reviewing us! We hope to see you again soon! More 

San Antonio, Texas
Level Contributor
114 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We located this hotel using a discounter during the July 4 weekend. We stayed 1 night en route to another destination. It is located in a business-oriented area of the city. Pros: Clean room, clean facilities, great rate, wifi and free parking. It seemed safe. Cons: we had difficulties adjusting the room thermostat. We had hoped to dine in the... More 

Was this review helpful? Yes
Yoyo P, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Guest, Thank you for staying with us! We apologize for not opening the restaurant during your stay. We are glad to see that you have enjoyed our complimentary WIFI and our clean room! Please come back and see us the next time! More 

Schaumburg, Illinois
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 27, 2015

Went down to Houston on business. It's summer, so it was hot and humid. After a full day of meetings, I was looking forward to a few minutes of peace and quiet. My room was on the top floor. Went I went to my room, my Air Conditioner was not working. I called the front desk. They responded immediately, with... More 

Was this review helpful? Yes
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Thank you for taking the time providing review! We appreciate your business as always! We are glad to see our engineering team was able to rectify the issue; however, we do not take this lightly. We have process and procedure in place to regularly maintain our property. Thank you for giving us the chance to correct the issue! Hope to... More 

Broussard, Louisiana
1 review
5 of 5 stars Reviewed June 22, 2015

I travel a lot and mainly stay at Holiday Inn's and I can honestly say that the Holiday Inn Westway Park in Houston is by far the best one I have stayed at. The front desk staff and management are very professional, they always greet me by name with a smile on their face. Any time I have had an... More 

Was this review helpful? Yes
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Guest, Thank you for the great review! We love our loyal IHG Reward Members and really appreciate your business! We have shared the review with our team! Come back and see us soon! More 

Waco
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 20, 2015 via mobile

We went to this hotel cause my daughter had a track meet in the area. It was a nice room but the air didn't work well and the bathroom wasn't clean. And the front desk lady wasn't very nice. I called down to the desk and they said they would send someone up. We went swimming in the indoor pool... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Tiff80, Thank you for taking the time to post a review about your stay with us. Providing the best customer experience is our top priority however we failed to do so with you. We apologize for the level of service you received being below par and for failing to meet your expectations regarding our facilities and air-conditioning system. We... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2015

After not finding my reservation online, the front desk clerk, Barika Houston, took care of my problem in a very professional way. I would recommend this hotel to all family and friends. I came for my daughters softball tournament which was canceled on the second day because of rain. It was a bummer not being able to finish the softball... More 

Was this review helpful? Yes 1
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Guest, Thank you for letting us know about Barika! We will make sure to recognize her during our staff meeting. Really appreciate your business and thank you for making our day! Hope to see you again soon! More 

Austin
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 13, 2015

I would like to start off my review my stating that I've stayed at various Holiday Inn locations in the Houston area and this is my all time favorite. I sincerely wish that all the other locations were as nicely decorated as this one. I booked a 1 King Bed Executive Nonsmoking - Non Smoking online one day prior to... More 

Was this review helpful? Yes 2
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Gilbert U, Let me apologize for the delay in response. We really appreciate your time reviewing our hotel with such dedication for other guests. I am very happy to see that our team is doing such a wonderful job! I have shared this wonderful news with our team during our daily meetings. We always want to be the "Great... More 

Plano, Texas
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 10, 2015

Our family stayed two nights over the weekend, and we loved the place. The front desk was expecting us when we arrived, and that felt good. Good things first: Room was very spacious, clean and fresh. Bed was comfortable with the soft and firm pillows, perfect for my husband and I. A/C and fridge were quiet, plenty of work space.... More 

Was this review helpful? Yes
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Guest, We appreciate your business and thank you for making us aware of the noise issue. We are glad to see that you had enjoyed your stay and our Housekeeping staff was able to make sure the hallway was quite as well. Thank you for giving us the opportunity to address the issue and hope to see you again... More 

Burlington, Canada
Level Contributor
71 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed February 13, 2015

Stayed for 3 nights while traveling on business. Paid $150 + tax per night...(breakfast not included). Room is clean and very spacious. Shower is extremely strong flow...I like it personally..others might find it a little too much. Breakfast at the restaurant is close to $20 so we avoided it.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear mcmug2002, Thank you for taking the time to review our property. It is nice to read that you liked the clean and spacious rooms and strong shower. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. We regret that you found the breakfast... More 

Dandridge, Tennessee
Level Contributor
205 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed December 3, 2014

I spent one night at this hotel, on a business trip to an office right down the street. I arrived late in the evening, and the front desk service was cordial. I asked for a bottle of water, which as an IHG gold member, is usually complimentary, but I guess it wasn't at this property. The room was very nice,... More 

Was this review helpful? Yes
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review

Dear Guest, Thank you for taking the time providing feedback regarding your stay. We apologies for the issue that you have encountered during your stay. At Holiday Inn & Suites Westway Park, we want to make sure to meet our guests' expectations. However, we have failed at this time. We accept our sincere apology and hope to earn your business... More 

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