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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road

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9120 West Road, Houston, TX 77064
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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road
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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road
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41 reviews from our community

Traveler rating
    19
    15
    3
    4
    0
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3
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24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palm Bay, Florida
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed while on business. Easy to find (for Houston!) Desk clerk declined my request for a room on the upper floor when I checked in. "We're all booked up" though the rack we withdrew my card key still had 12-15 cards in it. It seemed like it would have been to much work. Ended up with room on first floor.... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for your candid review. We do apologize that your recent stay with us did not live up to your expectations. While we strive to exceed expectations daily, it is important for our growth to hear when we have not delivered that level outstanding service that one has come to expect from us. I do have a technician that... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Professional staff. Denardo, Joshua and Jon were very helpful. Friendly staff all around. Free access to a new 24 Hr. Fitness Center within walking distance. Clean and very affordable. Can't say enough good things to describe my stay.

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Mr. Abbott, Such kind words, thank you. It was a pleasure having you with us for the past several weeks.I know that the staff will certainly miss you and I will be sure to share your response with them all. I do hope that we will be seeing you again in the future. Best regards, Donato Pinierio General Manager More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 1, 2015

Everything was OK when we arrived, until we came back at night on the second day and we found that our room had not been cleaned (the beds were not made, the bathroom was as we left it in the morning, etc). Poor reaction from the staff and the room remained like this because there was no one to clean... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for sharing your experience with us. Please know that your room not getting cleaned was an exception and not the rule. Unfortunately mistakes are made and it is our recovery that we then rely rely on to make things right with our guests. While I take great pride in how we handle issues that may arise, it seems... More 

1 review
4 of 5 stars Reviewed January 30, 2015

Andrea took good care of us. The hotel is new and very clean. The staff is amazing. Did not use the pool but it looked inviting. Thee breakfast cold be changed a little more. Scrambled eggs go old after awhile. Fresh fruit was very good. I would go back again.

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Dear Steve, I appreciate you sharing your great comments on your recent stay with us at the Holiday Inn Express & Suites on West Road. The staff gives 110% and it was wonderful to see that it was recognized. I will be sure to share your comments with everyone. I do hope you have the chance to come back and... More 

Winston Salem, NC USA
Top Contributor
116 reviews 116 reviews
24 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed January 27, 2015

For the money, you can't beat this place. Our room was huge, everything was clean and well taken care of. The people at the desk were friendly and helpful. The breakfast, although self serve, was a full breakfast, not just the continental danish and orange juice you see so often. We stayed here one night because it was near family... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for taking the time to share your thoughts on your recent stay with us. We are all so pleased that you enjoyed your stay with us and that you chose to stay with us again upon your return from your cruise. I certainly hope that we have the pleasure of seeing you again if you are back in... More 

Cartersville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2014

Because of an oversight, my client did not make a hotsel reservation for my 3-day stay in Houston last week. When I tried to check into a Holiday Inn Express near his office without a reservation, the hotel's front desk personnel--Simira and Ravi--were unable to give me a room because they were booked solid. Instead of being just sorry and... More 

Was this review helpful? Yes 1
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Dear Mr.Katz, What a wonderful review. Thank you for taking the time to recognize both Simira and Ravi. I will be sure to share your comments with everyone. I do hope we have the pleasure of being your hotel of choice next time you are in the area. Thank you again and best wishes. Warm Regards, Donato Pinierio General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2014

I am not a big "Holiday Inn Express" person, but this past stay has definitely been a game changer. First off, the staff was completely amazing! Joshua checked me in early and helped me carry my bags to my room. I stay at other hotels all the time and I have never met anyone so pleased to help me, very... More 

Was this review helpful? Yes 1
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for taking the time to share your experience with us. Everyone is thrilled that you had such a wonderful stay with us. Josh is certainly one of the companies up and coming stars and it was great that you were able to recognize him in this manner. I have shared your wonderful comments with Josh and the entire... More 

Plano, Texas
Top Contributor
51 reviews 51 reviews
10 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed October 30, 2014

I have stayed at this hotel two times now. The first time was in October 2013 for 1 night. The second time was October 2014 for 2 nights. Obviously I liked the hotel, since I returned a second time. Overall it is a clean, updated hotel. Just know you don't get any frills. Which I'm OK with that, because I... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for taking the time to share your experience. I'm very pleased that you have enjoyed your stays with us. As you stated, not having room service or a full service restaurant or bar does allow us to keep our rates lower than what you might pay elsewhere. We do however offer a hot breakfast and an evening managers... More 

1 review
5 of 5 stars Reviewed October 25, 2014

Great customer service by Joshua, I had to change some things on my reservation before arrival. Upon arrival, he helped me check in early after a very lengthy drive, and he assured me of the proper rates once I changed my stay dates. He's definitly a Fred!! (Fred factor book)

Was this review helpful? Yes
DPinierio, Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you, I could not agree more with your comment about Josh. His great attitude and work ethic are uncompromising. We are thrilled that you had a great stay and that Josh left such a memorable impression. I hope that we have the opportunity to see you again. Thank you and Best Regards, Donato Pinierio General Manager More 

1 review
5 of 5 stars Reviewed October 25, 2014

This Holiday Inn is exceptionally clean, easy to locate, and their staff is very friendly. Joshua was wonderful at the front desk, ensuring we had everything we needed. He helped my friends with supplies they forgot, gave directions to get to location restaurants and attractions, and made sure we were comfortable. Awesome hotel, awesome staff, awesome pool. Thanks!

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Dear Nicole, What a great review, thank you! I am very pleased that Josh was able to make your stay a memorable one. I will be sure to pass your comments along to the entire staff. We look forward to seeing you again. Best Regards, Donato More 

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