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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road

2.5 of 5 9120 West Road, Houston, TX 77064
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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road
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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road
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36 reviews from our community

Traveler rating
    17
    14
    3
    2
    0
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5
2
1
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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    (36)
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Cartersville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Because of an oversight, my client did not make a hotsel reservation for my 3-day stay in Houston last week. When I tried to check into a Holiday Inn Express near his office without a reservation, the hotel's front desk personnel--Simira and Ravi--were unable to give me a room because they were booked solid. Instead of being just sorry and... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Dear Mr.Katz, What a wonderful review. Thank you for taking the time to recognize both Simira and Ravi. I will be sure to share your comments with everyone. I do hope we have the pleasure of being your hotel of choice next time you are in the area. Thank you again and best wishes. Warm Regards, Donato Pinierio General Manager More 

1 review
5 of 5 stars Reviewed November 8, 2014

I am not a big "Holiday Inn Express" person, but this past stay has definitely been a game changer. First off, the staff was completely amazing! Joshua checked me in early and helped me carry my bags to my room. I stay at other hotels all the time and I have never met anyone so pleased to help me, very... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for taking the time to share your experience with us. Everyone is thrilled that you had such a wonderful stay with us. Josh is certainly one of the companies up and coming stars and it was great that you were able to recognize him in this manner. I have shared your wonderful comments with Josh and the entire... More 

Plano, Texas
Top Contributor
51 reviews 51 reviews
10 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed October 30, 2014

I have stayed at this hotel two times now. The first time was in October 2013 for 1 night. The second time was October 2014 for 2 nights. Obviously I liked the hotel, since I returned a second time. Overall it is a clean, updated hotel. Just know you don't get any frills. Which I'm OK with that, because I... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for taking the time to share your experience. I'm very pleased that you have enjoyed your stays with us. As you stated, not having room service or a full service restaurant or bar does allow us to keep our rates lower than what you might pay elsewhere. We do however offer a hot breakfast and an evening managers... More 

1 review
5 of 5 stars Reviewed October 25, 2014 via mobile

Great customer service by Joshua, I had to change some things on my reservation before arrival. Upon arrival, he helped me check in early after a very lengthy drive, and he assured me of the proper rates once I changed my stay dates. He's definitly a Fred!! (Fred factor book)

Was this review helpful? Yes
DPinierio, Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you, I could not agree more with your comment about Josh. His great attitude and work ethic are uncompromising. We are thrilled that you had a great stay and that Josh left such a memorable impression. I hope that we have the opportunity to see you again. Thank you and Best Regards, Donato Pinierio General Manager More 

1 review
5 of 5 stars Reviewed October 25, 2014

This Holiday Inn is exceptionally clean, easy to locate, and their staff is very friendly. Joshua was wonderful at the front desk, ensuring we had everything we needed. He helped my friends with supplies they forgot, gave directions to get to location restaurants and attractions, and made sure we were comfortable. Awesome hotel, awesome staff, awesome pool. Thanks!

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Dear Nicole, What a great review, thank you! I am very pleased that Josh was able to make your stay a memorable one. I will be sure to pass your comments along to the entire staff. We look forward to seeing you again. Best Regards, Donato More 

New Castle, Delaware
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 9, 2014

This is your typical Holiday Inn Express. As is the case with most of Holiday Inn's "Express" hotels it is newer than some of the others. All the furnishings, bed, fixtures, etc. were in pretty good shape. For some people the bed is the most important thing and rest assured it is plenty comfortable. My only complaint there is something... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Good Afternoon, I do apologize that your stay did not meet your expectations. I have conveyed your experience to our housekeeping department and corrective measures have been taken to ensure that future guests do not encounter soap residue as well. I do hope that if your travels take you back to the area that you give us another opportunity to... More 

Greenville, SC
Top Contributor
56 reviews 56 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 28, 2014

Loved my stay there. It is just a regular Holiday Inn Express. But this one has all of what you would expect from a business hotel off of the highway. This was a great central point for me. I will stay there again.

Was this review helpful? Yes
Phil H, Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

I would like to thank you very much to taking the time to tell us about your most recent stay at the Holiday Inn Express & Suites in Houston Texas, on West Road, we very much appreciate the feedback. I am so glad you found our hotel to be so clean and modern, I will be sure to pass your... More 

Bourne, United Kingdom
Senior Contributor
39 reviews 39 reviews
36 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 6, 2014

Holiday Inn Express Houston For the purpose of my review bias, for the last 12 years I have stayed approximately 100 nights a year in the Intercontinental / Holiday Inn Group chain. Date of stay 1st March 14 for 5 nights My ongoing experience of the hotel is as follows:
 1) Arrival is was easy using the Sat Nav and... More 

Was this review helpful? Yes
Phil H, Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

On behalf of the entire team at the Holiday Inn Express & Suites, Houston NW, I would like to thank you for taking the time to offer feedback, we truly appreciate it. It seems clear to me you truly enjoyed our hotel both the service and upkeep, we are glad you did. As for our location, we are located in... More 

Austin, Texas
1 review
5 of 5 stars Reviewed February 8, 2014 via mobile

The hotel is really clean and new. Very quiet! The service is the best! The hotel offers all the amenities you expect! The included breakfast is very good and convenient. We really enjoyed our stay here! If you want to come for a short stay or a long stay we really recommend this hotel.

Was this review helpful? Yes
Phil H, Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

On behalf of the entire team at the Holiday Inn Express Hotel & Suites, thank you for your kind feedback and your business. The team was delighted to hear your feedback and so glad that you found our hotel to meet all your needs and expectations. We look forward to having you back again in the near future as our... More 

Alabama
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 30, 2013

Was here for five days over Xmas. Spacious room, extremely comfortable bed, immaculately clean everything, and a great staff who went that extra mile. Have to compliment the very lovely lady who handled breakfast every day --- for a hotel complimentary breakfast, this was outstanding. The one day she was not there, standards plummeted, so no doubt the normal high... More 

Was this review helpful? Yes
Phil H, Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

From all of our team at the Holiday Inn Express & Suites, Houston NW, I would like to thank you for staying with us and for taking the time to offer great feedback. I would like to first thank you for such kind words about our breakfast attendant, I will be sure to pass the compliments on to her as... More 

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Additional Information about Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road

Address: 9120 West Road, Houston, TX 77064
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road 2.5*
Number of rooms: 87
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Also Known As:
Holiday Inn Express Hotel And Suites Houston Nw-Beltway 8-West Road
Hotel Style:
#132 Business Hotel in Houston

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