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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road

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9120 West Road, Houston, TX 77064
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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road
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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road
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48 reviews from our community

Traveler rating
    23
    18
    3
    4
    0
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6
3
1
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Owasso, Oklahoma
1 review
4 of 5 stars Reviewed 1 week ago

I spend every other week here and am always impressed with the hospitality. Whether it's John, Simira or any of the other friendly employees, they always make me feel at home. The rooms are clean, the irons work, the water is hot and their Margarita Night is awesome. It's in a convenient location on the north side of Houston, close... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

TulsaTraveler, We can not thank you enough for your kind words and feedback regarding the hospitality of your stay with us. Our team strives to be the best and make our guests feel as if they are a part of our family. We genuinely appreciate your compliments and look forward to seeing you next Margarita Monday! Thanks again! Ravi Govin... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel for one month on business. Hands down the best Holiday Inn Express in Northwest Houston. The Staff here is so Phenomenal even down to my housekeeper miss Kelli, miss Samira is one best asset to the company always smiling an willing to help me with all of my need.The manger Mr. Donato arrange for my... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Mr. Kumar, It was a pleasure having you with us this past month. I do hope we have the opportunity to host your stay again in the future. I will be sure to share your wonderful comments with everyone. Hope to see you soon. Best Regards, Donato Pinierio More 

Tampa, Florida
Top Contributor
95 reviews 95 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

15 minutes from the airport if you know what your doing. Only 7 miles away from the national Cemetery Centrally located. Special wrapped cupcakes for our grieving party. Smells of cookies reminding us of home as we traveled from Tampa to celebrate the life of a Combat Veteran. A week long stay and around 25 rooms rented out. The entire... More 

Was this review helpful? Yes 2
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for your warm and heartfelt response. It was our honor to have you and the others in your group stay with us. You are all in our thoughts and prayers. While it was a sad occassion, you all did him a great honor by celebrating his life and we were all very pleased to help assist you in... More 

New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 3 weeks ago

I've stayed here a couple times now for business. All the staff is extremely considerate, professional, and accommodating. My room has always been clean and it's quiet considering how close it is to Highway 290. Since my travel is for business, I appreciate that you can use the LA Fitness right across the street for free when you stay at... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you Jenny for sharing your positive experience with us. The staff does appreciate the recognition for a job well done. I do hope that you have been able to take advantage of our Monday reception (Margarita Mondays). It seems to be getting quite popular. Please do not hesitate to let us know if there is anything we can do... More 

Fort Worth, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a convenient hotel in north Houston. The rooms are clean and comfortable. The staff is friendly and they always remember me when I return. The pool is nice and inviting with a nice water feature and the breakfast is very good. The parking area is well lit.

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you, we appreciate you taking the opportunity to share your experience with us. The staff tries hard to make sure that each guest feels special and it is nice to hear that it is recognized. I will be sure to share your comments with the staff. Best Regards, Donato Pinierio General Manager More 

San Antonio, Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This was the first time I have ever stayed at a Holiday Inn Express. Since I travel for work, I spend my life in hotel rooms, and have become super critical of hotels. After hearing my colleagues complain of other hotels, I was hesitant to to stay. Not anymore! From the moment I walked in I got a very welcoming... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

It was great speaking with you at the managers reception the other night. I was thrilled to hear of how the housekeepers went that extra step while servicing your room while you were here. We talked about that in the morning staff meeting and everyone loved it. Thank you again for bringing that to my attention so I could recognize... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 31, 2015

Upon checking in we were immediately greeted by the very friendly staff. They were very professional and there was lot's of parking as well. We were immediately directed to the elevators and it was not hard to find at all. The whole look of the hotel was nice and I felt like I was in a premium hotel. Our room... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for taking the time to share your experience with us. I am thrilled that you enjoyed your stay. I do apologize for the smell coming from the refrigerator, something like that should have been addressed prior to your arrival. I do hope that if your travels take you back to Houston that we have the opportunity to have... More 

Palm Bay, Florida
Contributor
12 reviews 12 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 20, 2015

Stayed while on business. Easy to find (for Houston!) Desk clerk declined my request for a room on the upper floor when I checked in. "We're all booked up" though the rack we withdrew my card key still had 12-15 cards in it. It seemed like it would have been to much work. Ended up with room on first floor.... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for your candid review. We do apologize that your recent stay with us did not live up to your expectations. While we strive to exceed expectations daily, it is important for our growth to hear when we have not delivered that level outstanding service that one has come to expect from us. I do have a technician that... More 

1 review
5 of 5 stars Reviewed February 27, 2015

Professional staff. Denardo, Joshua and Jon were very helpful. Friendly staff all around. Free access to a new 24 Hr. Fitness Center within walking distance. Clean and very affordable. Can't say enough good things to describe my stay.

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Mr. Abbott, Such kind words, thank you. It was a pleasure having you with us for the past several weeks.I know that the staff will certainly miss you and I will be sure to share your response with them all. I do hope that we will be seeing you again in the future. Best regards, Donato Pinierio General Manager More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 1, 2015

Everything was OK when we arrived, until we came back at night on the second day and we found that our room had not been cleaned (the beds were not made, the bathroom was as we left it in the morning, etc). Poor reaction from the staff and the room remained like this because there was no one to clean... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for sharing your experience with us. Please know that your room not getting cleaned was an exception and not the rule. Unfortunately mistakes are made and it is our recovery that we then rely rely on to make things right with our guests. While I take great pride in how we handle issues that may arise, it seems... More 

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