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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road

2.5 of 5 9120 West Road, Houston, TX 77064
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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road
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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road
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39 reviews from our community

Traveler rating
    18
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    3
    3
    0
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5
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23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Everything was OK when we arrived, until we came back at night on the second day and we found that our room had not been cleaned (the beds were not made, the bathroom was as we left it in the morning, etc). Poor reaction from the staff and the room remained like this because there was no one to clean... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for sharing your experience with us. Please know that your room not getting cleaned was an exception and not the rule. Unfortunately mistakes are made and it is our recovery that we then rely rely on to make things right with our guests. While I take great pride in how we handle issues that may arise, it seems... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Andrea took good care of us. The hotel is new and very clean. The staff is amazing. Did not use the pool but it looked inviting. Thee breakfast cold be changed a little more. Scrambled eggs go old after awhile. Fresh fruit was very good. I would go back again.

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Dear Steve, I appreciate you sharing your great comments on your recent stay with us at the Holiday Inn Express & Suites on West Road. The staff gives 110% and it was wonderful to see that it was recognized. I will be sure to share your comments with everyone. I do hope you have the chance to come back and... More 

Winston Salem, NC USA
Top Contributor
116 reviews 116 reviews
24 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 4 weeks ago

For the money, you can't beat this place. Our room was huge, everything was clean and well taken care of. The people at the desk were friendly and helpful. The breakfast, although self serve, was a full breakfast, not just the continental danish and orange juice you see so often. We stayed here one night because it was near family... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for taking the time to share your thoughts on your recent stay with us. We are all so pleased that you enjoyed your stay with us and that you chose to stay with us again upon your return from your cruise. I certainly hope that we have the pleasure of seeing you again if you are back in... More 

Cartersville, United States
1 review
5 of 5 stars Reviewed December 9, 2014

Because of an oversight, my client did not make a hotsel reservation for my 3-day stay in Houston last week. When I tried to check into a Holiday Inn Express near his office without a reservation, the hotel's front desk personnel--Simira and Ravi--were unable to give me a room because they were booked solid. Instead of being just sorry and... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Dear Mr.Katz, What a wonderful review. Thank you for taking the time to recognize both Simira and Ravi. I will be sure to share your comments with everyone. I do hope we have the pleasure of being your hotel of choice next time you are in the area. Thank you again and best wishes. Warm Regards, Donato Pinierio General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2014

I am not a big "Holiday Inn Express" person, but this past stay has definitely been a game changer. First off, the staff was completely amazing! Joshua checked me in early and helped me carry my bags to my room. I stay at other hotels all the time and I have never met anyone so pleased to help me, very... More 

Was this review helpful? Yes 1
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for taking the time to share your experience with us. Everyone is thrilled that you had such a wonderful stay with us. Josh is certainly one of the companies up and coming stars and it was great that you were able to recognize him in this manner. I have shared your wonderful comments with Josh and the entire... More 

Plano, Texas
Top Contributor
51 reviews 51 reviews
10 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed October 30, 2014

I have stayed at this hotel two times now. The first time was in October 2013 for 1 night. The second time was October 2014 for 2 nights. Obviously I liked the hotel, since I returned a second time. Overall it is a clean, updated hotel. Just know you don't get any frills. Which I'm OK with that, because I... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for taking the time to share your experience. I'm very pleased that you have enjoyed your stays with us. As you stated, not having room service or a full service restaurant or bar does allow us to keep our rates lower than what you might pay elsewhere. We do however offer a hot breakfast and an evening managers... More 

1 review
5 of 5 stars Reviewed October 25, 2014 via mobile

Great customer service by Joshua, I had to change some things on my reservation before arrival. Upon arrival, he helped me check in early after a very lengthy drive, and he assured me of the proper rates once I changed my stay dates. He's definitly a Fred!! (Fred factor book)

Was this review helpful? Yes
DPinierio, Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you, I could not agree more with your comment about Josh. His great attitude and work ethic are uncompromising. We are thrilled that you had a great stay and that Josh left such a memorable impression. I hope that we have the opportunity to see you again. Thank you and Best Regards, Donato Pinierio General Manager More 

1 review
5 of 5 stars Reviewed October 25, 2014

This Holiday Inn is exceptionally clean, easy to locate, and their staff is very friendly. Joshua was wonderful at the front desk, ensuring we had everything we needed. He helped my friends with supplies they forgot, gave directions to get to location restaurants and attractions, and made sure we were comfortable. Awesome hotel, awesome staff, awesome pool. Thanks!

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Dear Nicole, What a great review, thank you! I am very pleased that Josh was able to make your stay a memorable one. I will be sure to pass your comments along to the entire staff. We look forward to seeing you again. Best Regards, Donato More 

New Castle, Delaware
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 9, 2014

This is your typical Holiday Inn Express. As is the case with most of Holiday Inn's "Express" hotels it is newer than some of the others. All the furnishings, bed, fixtures, etc. were in pretty good shape. For some people the bed is the most important thing and rest assured it is plenty comfortable. My only complaint there is something... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Good Afternoon, I do apologize that your stay did not meet your expectations. I have conveyed your experience to our housekeeping department and corrective measures have been taken to ensure that future guests do not encounter soap residue as well. I do hope that if your travels take you back to the area that you give us another opportunity to... More 

Greenville, SC
Top Contributor
56 reviews 56 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 28, 2014

Loved my stay there. It is just a regular Holiday Inn Express. But this one has all of what you would expect from a business hotel off of the highway. This was a great central point for me. I will stay there again.

Was this review helpful? Yes
Phil H, Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

I would like to thank you very much to taking the time to tell us about your most recent stay at the Holiday Inn Express & Suites in Houston Texas, on West Road, we very much appreciate the feedback. I am so glad you found our hotel to be so clean and modern, I will be sure to pass your... More 

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Additional Information about Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road

Address: 9120 West Road, Houston, TX 77064
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road 2.5*
Number of rooms: 87
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Also Known As:
Holiday Inn Express Hotel And Suites Houston Nw-Beltway 8-West Road
Hotel Style:
#126 Business Hotel in Houston

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