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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road

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9120 West Road, Houston, TX 77064
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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road
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53 Reviews from our TripAdvisor Community

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Traveler rating
    27
    18
    4
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great Value and new hotel, lovely decor, clean and modem. Hotel Front Desk especially Karla . was amazing. Free shuttle to Bush International. I loved this location and will return. Clean fitness center and good free breakfast.

Was this review helpful? Yes
Sulphur, Louisiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel was very clean. The staff was extremely nice and friendly. Each time I needed a question answered or services they helped quickly and with a smile. The pool was perfect for my little ones. Steps all the way across, 4ft on each side and 5ft in the middle. There were chocolate chip cookies upon arrival and complimentary wine/beer... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

I stay at this hotel often. the staff is what makes the hotel so good. Simira and the employees are there and ready to help with anything you need. the rooms are always clean and ready when i arrive day or night. this is for sure the place to stay if you are going to be on the north side... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you Brian, It is great to hear you had a fantastic stay with us. I know that the staff works hard each day to deliver exceptional guest service and they are very appreciative when it is recognized. I will be sure to share your comments with Simira and the rest of the staff. We all look forward to your... More 

Saint Charles, Illinois
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is nicely decorated, clean and new. Minuses include a thinner blanket/sheet combo than I prefer, having to prop the bathroom door to keep it open, weak wi-fi in the room and an issue with noise in the first floor room I was initially assigned. The clerk at the staff moved me to another room. I'd advise others to... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for sharing experience with us. I apologize that it was not an exceptional experience for you as that is what we strive for daily with each of our guests. I will look into the water noise issue you mentioned to see if it can be corrected. We would be happy to make sure that we place you on... More 

Houston, Texas
1 review
5 of 5 stars Reviewed May 9, 2015

This is my second visit to this hotel and each time the staff were very friendly and sincere in trying to make my visit as enjoyable as possible. Sheviki was very courteous when checking me in for my stay. Joshua even remembered my name from my first visit which makes you feel extra welcome. The staff embraces the concept of... More 

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DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Dear HoustonTraveler, We really appreciate your feedback regarding your recent stay with us. It was great t hear of how helpful both Josh and Sheviki were, specially that Josh remembered your name. I will be sure to share your comments with the entire staff. We look forward to your next stay with us. Best Regards, Donato Pinierio General Manager More 

Owasso, Oklahoma
1 review
4 of 5 stars Reviewed April 27, 2015

I spend every other week here and am always impressed with the hospitality. Whether it's John, Simira or any of the other friendly employees, they always make me feel at home. The rooms are clean, the irons work, the water is hot and their Margarita Night is awesome. It's in a convenient location on the north side of Houston, close... More 

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DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

TulsaTraveler, We can not thank you enough for your kind words and feedback regarding the hospitality of your stay with us. Our team strives to be the best and make our guests feel as if they are a part of our family. We genuinely appreciate your compliments and look forward to seeing you next Margarita Monday! Thanks again! Ravi Govin... More 

Houston, Texas
1 review
5 of 5 stars Reviewed April 24, 2015

I stayed at this hotel for one month on business. Hands down the best Holiday Inn Express in Northwest Houston. The Staff here is so Phenomenal even down to my housekeeper miss Kelli, miss Samira is one best asset to the company always smiling an willing to help me with all of my need.The manger Mr. Donato arrange for my... More 

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DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Mr. Kumar, It was a pleasure having you with us this past month. I do hope we have the opportunity to host your stay again in the future. I will be sure to share your wonderful comments with everyone. Hope to see you soon. Best Regards, Donato Pinierio More 

Tampa, Florida
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed April 22, 2015

15 minutes from the airport if you know what your doing. Only 7 miles away from the national Cemetery Centrally located. Special wrapped cupcakes for our grieving party. Smells of cookies reminding us of home as we traveled from Tampa to celebrate the life of a Combat Veteran. A week long stay and around 25 rooms rented out. The entire... More 

Was this review helpful? Yes 2
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for your warm and heartfelt response. It was our honor to have you and the others in your group stay with us. You are all in our thoughts and prayers. While it was a sad occassion, you all did him a great honor by celebrating his life and we were all very pleased to help assist you in... More 

New Orleans, Louisiana
1 review
5 of 5 stars Reviewed April 16, 2015

I've stayed here a couple times now for business. All the staff is extremely considerate, professional, and accommodating. My room has always been clean and it's quiet considering how close it is to Highway 290. Since my travel is for business, I appreciate that you can use the LA Fitness right across the street for free when you stay at... More 

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DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you Jenny for sharing your positive experience with us. The staff does appreciate the recognition for a job well done. I do hope that you have been able to take advantage of our Monday reception (Margarita Mondays). It seems to be getting quite popular. Please do not hesitate to let us know if there is anything we can do... More 

Fort Worth, Texas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 12, 2015

This is a convenient hotel in north Houston. The rooms are clean and comfortable. The staff is friendly and they always remember me when I return. The pool is nice and inviting with a nice water feature and the breakfast is very good. The parking area is well lit.

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you, we appreciate you taking the opportunity to share your experience with us. The staff tries hard to make sure that each guest feels special and it is nice to hear that it is recognized. I will be sure to share your comments with the staff. Best Regards, Donato Pinierio General Manager More 

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