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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road

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9120 West Road, Houston, TX 77064
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road
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63 Reviews from our TripAdvisor Community

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Traveler rating
    35
    19
    5
    4
    0
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Larvik, Norway
1 review
3 of 5 stars Reviewed 4 weeks ago

Karen on reception was a bundle of joy and lifted the soul. Monday to Wednesday evenings the had complementary drinks and nibbles which after a very large lunch was all I could eat anyway. Unfortunately they do not have a license and you cannot buy a beer. The pool was pleasant but was in the process of being repaired when... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Dear David R, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our front desk service. However, we’re sorry about the pool during your stay. While we understand that your stay was not 100% satisfactory, we would hope that you would give... More 

Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

From ALL front desk staff, to the woman that works the kitchen dining (she was very nice and efficient worker!), and to housekeeping all were very friendly! They definitely made my stay away from home comfortable and accommodating. This place is new, spotless, free wifi, and a convenient location. Also, this place has FABULOUS social hours! In fact, this first... More 

Was this review helpful? Yes
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

It's great to hear that you enjoyed our hotel and the service you received during your stay. I have shared your comments with our staff! More 

Mexico City, Mexico
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent Hotel. Clean and comfortable rooms with all services, internet wi fi, laundry, swimming pool, beadfast, etc. The staff very friendly and helpful especially in reception Eliana Perez . Thanks.

Was this review helpful? Yes
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

We appreciate you staying with us and sharing your experience. We look forward to your next stay with us. More 

Huntsville, Alabama
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed July 22, 2015

The facility is very new and clean. Courteous staff and well-appointed rooms and common areas. Easy access to the northern Beltway area businesses, close to the 290 and 249 connectors, 20 minutes from IAH. Some decent food options nearby - if nothing you like, you're 15 minutes from the FM 1960/Willowbrook Mall area with tons of options. A very good... More 

Was this review helpful? Yes
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

I want to thank you for staying with us, and mentioning great things about our staff! More 

Tyler, Texas
1 review
4 of 5 stars Reviewed July 16, 2015

The hotel was great and the staff friendly especially Eliana. The rooms clean and serviced daily. Our company uses this hotel we we have training meetings in Houston. I would stay here for any purpose requiring me to be in the Houston area. Great place.

Was this review helpful? Yes
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for sharing your review of recent stay with us. We look forward to your next visit! More 

New Orleans, Louisiana
1 review
5 of 5 stars Reviewed July 15, 2015

This is a Great hotel clean comfortable room and the staff was really great and very accommodating. Eliana took care of anything and everything that we needed during our stay. I am 6 months pregnant and was having some heartburn issues and she went out of her way late at night to help me out. I will stay in this... More 

Was this review helpful? Yes
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

We appreciate you staying with us and sharing your comments. I have shared those thoughts with our team. Thank you! More 

Houston, TX
Level Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed July 8, 2015

On the 3rd day of no A/C, and trying to recover from surgery, my husband and I had had enough. I called this hotel directly, and asked if they had a handicap room available since I was using a walker. Karen was most friendly over the phone and in person! She located a room, went to check on it prior... More 

Was this review helpful? Yes
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

It's great to hear that you enjoyed our hotel and the service you received during your stay Thank you for the great detail that we have been able to share with our team. We look forward to your next visit! More 

Baton Rouge, Louisiana
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 2, 2015

The staff was extremely helpful . Taylor worked a miracle to get rooms when we had to come in a day early. Jon was very patient with each parent that came in. The rooms spacious,clean and comfortable. Breakfast offered something for everyone.

Was this review helpful? Yes
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

It's great to hear that you enjoyed our hotel and the service you received during your stay. Thank you for recognizing our associates as it is so important to praise. We look forward to your next visit to our hotel! Steve Ridenour - General Manager More 

Los Angeles
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 1, 2015

Great Value and new hotel, lovely decor, clean and modem. Hotel Front Desk especially Karla . was amazing. Free shuttle to Bush International. I loved this location and will return. Clean fitness center and good free breakfast.

Was this review helpful? Yes
steve r, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

I want to thank you for staying with us, and mentioning great things about the hotel and staff. More 

Sulphur, Louisiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2015 via mobile

This hotel was very clean. The staff was extremely nice and friendly. Each time I needed a question answered or services they helped quickly and with a smile. The pool was perfect for my little ones. Steps all the way across, 4ft on each side and 5ft in the middle. There were chocolate chip cookies upon arrival and complimentary wine/beer... More 

Was this review helpful? Yes
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