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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road

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9120 West Road, Houston, TX 77064
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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road
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Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road
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46 reviews from our community

Traveler rating
    22
    17
    3
    4
    0
See reviews for
6
3
1
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

I've stayed here a couple times now for business. All the staff is extremely considerate, professional, and accommodating. My room has always been clean and it's quiet considering how close it is to Highway 290. Since my travel is for business, I appreciate that you can use the LA Fitness right across the street for free when you stay at... More 

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Houston, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have stayed at this facility many times and I have NEVER had a disappointment. I highly recommend this location because of cleanliness, friendliness, location convenience, professionalism, and willingness to assist. This is primarily a business destination for me and it meets my expectations for that purpose.

Was this review helpful? Yes
Fort Worth, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a convenient hotel in north Houston. The rooms are clean and comfortable. The staff is friendly and they always remember me when I return. The pool is nice and inviting with a nice water feature and the breakfast is very good. The parking area is well lit.

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you, we appreciate you taking the opportunity to share your experience with us. The staff tries hard to make sure that each guest feels special and it is nice to hear that it is recognized. I will be sure to share your comments with the staff. Best Regards, Donato Pinierio General Manager More 

San Antonio, Texas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This was the first time I have ever stayed at a Holiday Inn Express. Since I travel for work, I spend my life in hotel rooms, and have become super critical of hotels. After hearing my colleagues complain of other hotels, I was hesitant to to stay. Not anymore! From the moment I walked in I got a very welcoming... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

It was great speaking with you at the managers reception the other night. I was thrilled to hear of how the housekeepers went that extra step while servicing your room while you were here. We talked about that in the morning staff meeting and everyone loved it. Thank you again for bringing that to my attention so I could recognize... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Upon checking in we were immediately greeted by the very friendly staff. They were very professional and there was lot's of parking as well. We were immediately directed to the elevators and it was not hard to find at all. The whole look of the hotel was nice and I felt like I was in a premium hotel. Our room... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for taking the time to share your experience with us. I am thrilled that you enjoyed your stay. I do apologize for the smell coming from the refrigerator, something like that should have been addressed prior to your arrival. I do hope that if your travels take you back to Houston that we have the opportunity to have... More 

Palm Bay, Florida
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed while on business. Easy to find (for Houston!) Desk clerk declined my request for a room on the upper floor when I checked in. "We're all booked up" though the rack we withdrew my card key still had 12-15 cards in it. It seemed like it would have been to much work. Ended up with room on first floor.... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for your candid review. We do apologize that your recent stay with us did not live up to your expectations. While we strive to exceed expectations daily, it is important for our growth to hear when we have not delivered that level outstanding service that one has come to expect from us. I do have a technician that... More 

1 review
5 of 5 stars Reviewed February 27, 2015

Professional staff. Denardo, Joshua and Jon were very helpful. Friendly staff all around. Free access to a new 24 Hr. Fitness Center within walking distance. Clean and very affordable. Can't say enough good things to describe my stay.

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Mr. Abbott, Such kind words, thank you. It was a pleasure having you with us for the past several weeks.I know that the staff will certainly miss you and I will be sure to share your response with them all. I do hope that we will be seeing you again in the future. Best regards, Donato Pinierio General Manager More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 1, 2015

Everything was OK when we arrived, until we came back at night on the second day and we found that our room had not been cleaned (the beds were not made, the bathroom was as we left it in the morning, etc). Poor reaction from the staff and the room remained like this because there was no one to clean... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for sharing your experience with us. Please know that your room not getting cleaned was an exception and not the rule. Unfortunately mistakes are made and it is our recovery that we then rely rely on to make things right with our guests. While I take great pride in how we handle issues that may arise, it seems... More 

1 review
4 of 5 stars Reviewed January 30, 2015

Andrea took good care of us. The hotel is new and very clean. The staff is amazing. Did not use the pool but it looked inviting. Thee breakfast cold be changed a little more. Scrambled eggs go old after awhile. Fresh fruit was very good. I would go back again.

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Dear Steve, I appreciate you sharing your great comments on your recent stay with us at the Holiday Inn Express & Suites on West Road. The staff gives 110% and it was wonderful to see that it was recognized. I will be sure to share your comments with everyone. I do hope you have the chance to come back and... More 

Winston Salem, NC USA
Top Contributor
121 reviews 121 reviews
25 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed January 27, 2015

For the money, you can't beat this place. Our room was huge, everything was clean and well taken care of. The people at the desk were friendly and helpful. The breakfast, although self serve, was a full breakfast, not just the continental danish and orange juice you see so often. We stayed here one night because it was near family... More 

Was this review helpful? Yes
DPinierio, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West Road, responded to this review

Thank you for taking the time to share your thoughts on your recent stay with us. We are all so pleased that you enjoyed your stay with us and that you chose to stay with us again upon your return from your cruise. I certainly hope that we have the pleasure of seeing you again if you are back in... More 

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