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Candlewood Suites Houston IAH / Beltway 8

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1500 N. Sam Houston Pkwy, Houston, TX 77032
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Candlewood Suites Houston IAH / Beltway 8
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40 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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United States
Level Contributor
98 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had called the hotel a few times to confirm how the shuttle bus works and room assignment. Each time, Dominic answered the phone and I thought this would be a great hotel (service-wise) because of his great phone manners. When I checked in (around midnight), the guy at the front desk was sloppily dressed and seemed tired and half... More 

Was this review helpful? Yes
Kerri A, Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear WanttoGoHome, Thank you for taking the time to comment on your recent stay with us. We will take this opportunity to focus on additional training with the staff on customer service and appearance. We hope your experience with one of our staff members will not stop you from staying with us on your next visit to Houston Texas. Sincerely,... More 

LaPlace, Louisiana
Level Contributor
83 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed April 30, 2015

This Hotel is small and in a isolated area which is not easily accessed. It was clean but that is all I can say positive about it. Upon check in all I was asked was if I wanted the points or a bottle of water, no recognition for being a Platinum Elite member. Apparently the clerk paid no attention to... More 

Was this review helpful? Yes
Kerri A, Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear Bryan, Thank you for taking the time to comment on you recent stay with us. I will take this opportunity to provide my staff with extended training and make sure they understand that the needs of the guest is very important. I would love for you to come back and stay with us again so we can show you... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 9, 2015

Nice and roomy, clean room, most appliances worked. Hair dryer did not. Stayed here because all the hotels near the airport were booked. Quite a trip from the airport even if renting a car. They do have a shuttle but I didn't try it. I'd stay again if in the same situation. Conveniently located to Sam Houston / Beltway 8.... More 

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Kerri A, Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Thank you for taking the time to comment on your recent stay with us. We value your opinion and we are happy to know you had a comfortable stay with us. All though we are not located on the same street as the airport, our shuttle services do pick up our guest from the airport for their convenience. Our staff... More 

Switzerland
Level Contributor
322 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
3 of 5 stars Reviewed March 7, 2015

I stayed the night before an early flight our of IAH. The hotel is close to the close to airport and highway. They have complementary shuttle bus. The rooms has a small kitchen, a small bath room and a decent sized main room. The TV channels were quite few. The hotel service its purpose by being conveniently located close to... More 

Was this review helpful? Yes 1
Kerri A, Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Thank you for taking the time to comment on your recent stay with us. We are happy that we could assist you with convenient shuttle services to and from the airport. We hope you decide to stay with us on your next visit to the Houston area. Sincerely, Sharlene O. Operations Manager Candlewood Suites IAH More 

Walnut Creek, California
Level Contributor
310 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed December 7, 2014

I had never stayed at a Candlewood Suites. My flight arrived at 5:00 A.M. The hotel downtown where I had reserved for that night said they would charge me if I showed up prior to 12:00. So I called the Candlewood Suites that was a few minutes from the airport; Adrian at the front desk was so friendly, she gave... More 

Was this review helpful? Yes
Kerri A, General Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear Valued Guest, Thank you for taking the time to let us know about your recent stay and the Exceptional Customer Service provided by Ms. Adrienne at the Front Desk! I will be sure to share your comments with her and reward her for dedicated customer service! Again, we thank you for letting us know about your recent stay -... More 

uk
Level Contributor
112 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed November 5, 2014

Located 10 mins drive from the airport, isolated,you need to call hotel from the airport for complimentary shuttle but even after calling from the airport it took them nearly an hour to arrive and as a courtesy driver didn't even offer to help with the bags and didn't speak a word with us which is unusual for USA. There are... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear upg_uk, Thank you for your recent stay with us. It makes us happy to read you were satisfied with the rooms, amenities, and front office services. I do want to apologize for any inconvenience regarding the shuttle service. These are not the standards that we aim for, nor that which we normally achieve. We appreciate your feedback as this... More 

Dallas, Texas
1 review
1 of 5 stars Reviewed October 16, 2014

The key card access on the side door by the pool is broken. I've witnessed this door being left propped open with nobody around too many times to count. When I return from work it's propped open with nobody near it. When I leave for work in the morning it's propped open with nobody near it. One morning when I... More 

Was this review helpful? Yes
Kerri A, General Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments and concerns regarding your recent stay and our hotel. Please know that we do take all comments and concerns to heart and act on them as soon as possible. We have taken steps to ensure that our Guests' are not using items to prop open entry doors... More 

Driftwood, Texas
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed July 24, 2014

I was so disappointed in my stay at Candlewood. We were looking at a hotel near the airport in which to leave our car while we flew out of IAH and were gone for 8 days. The leaving the car at the hotel was fine. However, the room, in my opinion was way overpriced. The shuttle to the airport was... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear Nancy W, Thank you for your feedback and for choosing our hotel. I certainly apologize for the inconveniences you experienced during your stay. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide rates that are competitive in the area. It is certainly not our intent to inconvenience our valued... More 

Warner Robins, Georgia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 20, 2014

The rooms were fairly nice and as most candlewood properties included a full size fridge, microwave, and a small stove top. This is great if you're staying for more than a few days and don't want to spend the money to eat out every night. The room included a desk and a small recliner which I really appreciated. It's always... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear al3912, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to address your concerns so we have... More 

1 review
5 of 5 stars Reviewed June 13, 2014

Surprised at the quality of the hotel, very happy to stay here. Adrienne was very friendly and very helpful. She made our stay much more than we expected it would be. She was helpful and friendly to us.

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