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Candlewood Suites Houston IAH / Beltway 8

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1500 N. Sam Houston Pkwy, Houston, TX 77032
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Candlewood Suites Houston IAH / Beltway 8
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Candlewood Suites Houston IAH / Beltway 8
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38 reviews from our community

Traveler rating
    9
    13
    10
    4
    2
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10
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21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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    (8)
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    (11)
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    (9)
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Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 9, 2015

Nice and roomy, clean room, most appliances worked. Hair dryer did not. Stayed here because all the hotels near the airport were booked. Quite a trip from the airport even if renting a car. They do have a shuttle but I didn't try it. I'd stay again if in the same situation. Conveniently located to Sam Houston / Beltway 8.... More 

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Kerri A, Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Thank you for taking the time to comment on your recent stay with us. We value your opinion and we are happy to know you had a comfortable stay with us. All though we are not located on the same street as the airport, our shuttle services do pick up our guest from the airport for their convenience. Our staff... More 

Switzerland
Top Contributor
279 reviews 279 reviews
89 hotel reviews
171 helpful votes 171 helpful votes
3 of 5 stars Reviewed March 7, 2015

I stayed the night before an early flight our of IAH. The hotel is close to the close to airport and highway. They have complementary shuttle bus. The rooms has a small kitchen, a small bath room and a decent sized main room. The TV channels were quite few. The hotel service its purpose by being conveniently located close to... More 

Was this review helpful? Yes 1
Kerri A, Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Thank you for taking the time to comment on your recent stay with us. We are happy that we could assist you with convenient shuttle services to and from the airport. We hope you decide to stay with us on your next visit to the Houston area. Sincerely, Sharlene O. Operations Manager Candlewood Suites IAH More 

Walnut Creek, California
Top Contributor
277 reviews 277 reviews
85 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed December 7, 2014

I had never stayed at a Candlewood Suites. My flight arrived at 5:00 A.M. The hotel downtown where I had reserved for that night said they would charge me if I showed up prior to 12:00. So I called the Candlewood Suites that was a few minutes from the airport; Adrian at the front desk was so friendly, she gave... More 

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Kerri A, General Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear Valued Guest, Thank you for taking the time to let us know about your recent stay and the Exceptional Customer Service provided by Ms. Adrienne at the Front Desk! I will be sure to share your comments with her and reward her for dedicated customer service! Again, we thank you for letting us know about your recent stay -... More 

uk
Top Contributor
112 reviews 112 reviews
67 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed November 5, 2014

Located 10 mins drive from the airport, isolated,you need to call hotel from the airport for complimentary shuttle but even after calling from the airport it took them nearly an hour to arrive and as a courtesy driver didn't even offer to help with the bags and didn't speak a word with us which is unusual for USA. There are... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear upg_uk, Thank you for your recent stay with us. It makes us happy to read you were satisfied with the rooms, amenities, and front office services. I do want to apologize for any inconvenience regarding the shuttle service. These are not the standards that we aim for, nor that which we normally achieve. We appreciate your feedback as this... More 

Dallas, Texas
1 review
1 of 5 stars Reviewed October 16, 2014

The key card access on the side door by the pool is broken. I've witnessed this door being left propped open with nobody around too many times to count. When I return from work it's propped open with nobody near it. When I leave for work in the morning it's propped open with nobody near it. One morning when I... More 

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Kerri A, General Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments and concerns regarding your recent stay and our hotel. Please know that we do take all comments and concerns to heart and act on them as soon as possible. We have taken steps to ensure that our Guests' are not using items to prop open entry doors... More 

Driftwood, Texas
Top Contributor
51 reviews 51 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 24, 2014

I was so disappointed in my stay at Candlewood. We were looking at a hotel near the airport in which to leave our car while we flew out of IAH and were gone for 8 days. The leaving the car at the hotel was fine. However, the room, in my opinion was way overpriced. The shuttle to the airport was... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear Nancy W, Thank you for your feedback and for choosing our hotel. I certainly apologize for the inconveniences you experienced during your stay. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide rates that are competitive in the area. It is certainly not our intent to inconvenience our valued... More 

Warner Robins, Georgia
Contributor
15 reviews 15 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 20, 2014

The rooms were fairly nice and as most candlewood properties included a full size fridge, microwave, and a small stove top. This is great if you're staying for more than a few days and don't want to spend the money to eat out every night. The room included a desk and a small recliner which I really appreciated. It's always... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear al3912, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to address your concerns so we have... More 

1 review
5 of 5 stars Reviewed June 13, 2014

Surprised at the quality of the hotel, very happy to stay here. Adrienne was very friendly and very helpful. She made our stay much more than we expected it would be. She was helpful and friendly to us.

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Traverse City, Michigan
Top Contributor
283 reviews 283 reviews
46 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed June 9, 2014

The Candlewood Suites near Bush Intercontinental is suitable for both short- and long-term lodging. The rooms are clean, quiet and well-appointed. There's not much out here *near* the hotel, but that's not Candlewood's fault. But for those looking for a reasonably priced stay near the airport, it's a fine option.

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Colonial Heights, Virginia
Top Contributor
98 reviews 98 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 5, 2014

This long-term hotel was very clean and had incredibly helpful and friendly staff. I did not choose it for its location to the airport as we were driving in. I was towing a trailer and they helped me with where I could park and hopefully not disturb other guests. That worked well until the last night when someone parked right... More 

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