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Candlewood Suites Houston IAH / Beltway 8

2.5 of 5 1500 N. Sam Houston Pkwy, Houston, TX 77032
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Candlewood Suites Houston IAH / Beltway 8
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Candlewood Suites Houston IAH / Beltway 8
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36 reviews from our community

Traveler rating
    9
    12
    9
    4
    2
See reviews for
10
1
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20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Walnut Creek, California
Top Contributor
220 reviews 220 reviews
72 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had never stayed at a Candlewood Suites. My flight arrived at 5:00 A.M. The hotel downtown where I had reserved for that night said they would charge me if I showed up prior to 12:00. So I called the Candlewood Suites that was a few minutes from the airport; Adrian at the front desk was so friendly, she gave... More 

Was this review helpful? Yes
Kerri A, General Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear Valued Guest, Thank you for taking the time to let us know about your recent stay and the Exceptional Customer Service provided by Ms. Adrienne at the Front Desk! I will be sure to share your comments with her and reward her for dedicated customer service! Again, we thank you for letting us know about your recent stay -... More 

uk
Top Contributor
99 reviews 99 reviews
62 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed November 5, 2014

Located 10 mins drive from the airport, isolated,you need to call hotel from the airport for complimentary shuttle but even after calling from the airport it took them nearly an hour to arrive and as a courtesy driver didn't even offer to help with the bags and didn't speak a word with us which is unusual for USA. There are... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear upg_uk, Thank you for your recent stay with us. It makes us happy to read you were satisfied with the rooms, amenities, and front office services. I do want to apologize for any inconvenience regarding the shuttle service. These are not the standards that we aim for, nor that which we normally achieve. We appreciate your feedback as this... More 

Dallas, Texas
1 review
1 of 5 stars Reviewed October 16, 2014

The key card access on the side door by the pool is broken. I've witnessed this door being left propped open with nobody around too many times to count. When I return from work it's propped open with nobody near it. When I leave for work in the morning it's propped open with nobody near it. One morning when I... More 

Was this review helpful? Yes
Kerri A, General Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments and concerns regarding your recent stay and our hotel. Please know that we do take all comments and concerns to heart and act on them as soon as possible. We have taken steps to ensure that our Guests' are not using items to prop open entry doors... More 

Driftwood, Texas
Top Contributor
50 reviews 50 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 24, 2014

I was so disappointed in my stay at Candlewood. We were looking at a hotel near the airport in which to leave our car while we flew out of IAH and were gone for 8 days. The leaving the car at the hotel was fine. However, the room, in my opinion was way overpriced. The shuttle to the airport was... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear Nancy W, Thank you for your feedback and for choosing our hotel. I certainly apologize for the inconveniences you experienced during your stay. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide rates that are competitive in the area. It is certainly not our intent to inconvenience our valued... More 

Warner Robins, Georgia
Contributor
15 reviews 15 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 20, 2014

The rooms were fairly nice and as most candlewood properties included a full size fridge, microwave, and a small stove top. This is great if you're staying for more than a few days and don't want to spend the money to eat out every night. The room included a desk and a small recliner which I really appreciated. It's always... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear al3912, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to address your concerns so we have... More 

1 review
5 of 5 stars Reviewed June 13, 2014 via mobile

Surprised at the quality of the hotel, very happy to stay here. Adrienne was very friendly and very helpful. She made our stay much more than we expected it would be. She was helpful and friendly to us.

Was this review helpful? Yes
Traverse City, Michigan
Top Contributor
260 reviews 260 reviews
44 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed June 9, 2014

The Candlewood Suites near Bush Intercontinental is suitable for both short- and long-term lodging. The rooms are clean, quiet and well-appointed. There's not much out here *near* the hotel, but that's not Candlewood's fault. But for those looking for a reasonably priced stay near the airport, it's a fine option.

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Colonial Heights, Virginia
Top Contributor
85 reviews 85 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 5, 2014

This long-term hotel was very clean and had incredibly helpful and friendly staff. I did not choose it for its location to the airport as we were driving in. I was towing a trailer and they helped me with where I could park and hopefully not disturb other guests. That worked well until the last night when someone parked right... More 

Was this review helpful? Yes
Top Contributor
421 reviews 421 reviews
166 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed May 27, 2014

It is 15 minutes away from the airport and that depends also on traffic. The shuttles takes you within the five mikes radius of the airport which portable you might want to take advantage because there is nothing around to eat except for a Burger King which you have to walk to next to the highway and open fields Fairly... More 

Was this review helpful? Yes 1
Tulsa, Oklahoma
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed March 20, 2014

My first impression with this hotel...I walked in and noticed paint stains on the bedspread and stained carpets. I had already read the reviews and knew that there were management issues with this property. I decided to gamble, and I lost. The room was large and had many amenities...kitchen, dishwasher, garbage disposal, full-size refrigerator..It's all there. I laid down on... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Houston IAH / Beltway 8, responded to this review

Dear sprklhead, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More 

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Additional Information about Candlewood Suites Houston IAH / Beltway 8

Address: 1500 N. Sam Houston Pkwy, Houston, TX 77032
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Houston IAH / Beltway 8 2.5*
Number of rooms: 115
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