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Candlewood Suites I-10 East

#110 of 470 Hotels in Houston
Certificate of Excellence
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1020 Maxey Road, Houston, TX 77015
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Candlewood Suites I-10 East
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32 Reviews from our TripAdvisor Community

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5
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15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Port Orange, Florida
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been at this property since April of '014! I don't think I would have lasted that long anywhere else. Staff goes above and beyond what is expected and always greets you with a smile! After this long I consider them all friends. Any issue I have (none due to the fault of anyone, key goes out, door lock... More 

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yigo
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room with kitchen was amazing! King size bed made us sleep like a baby! The LCD Tv had Direct TV and we enjoyed watching a movie on HBO for free! We had a full kitchen with granite counter top and dishwasher! However, you don't get to eat breakfast for free if you have a kitchen in your suite. The... More 

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Cedar Hill, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I called on the Thursday prior to our arrival on Friday, I spoke with Eric he was so professional and very informative. We arrived around 10:30 on Friday night, our room was actually what we had reserved. Later that night I went to the front desk to obtain information about Kemah Boardwalk and Eric was on duty once again he... More 

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Harahan, Louisiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 30, 2015

We arrived at this hotel around 1AM. I am and IHG member so I used some points to book my room. We were given a smoking room. The smell was just horrible. I didn't book the reservations as a smoking room. We were exhausted from driving and really didn't have the energy to go back downstairs and ask to be... More 

Was this review helpful? Yes 2
CWS1020, General Manager at Candlewood Suites I-10 East, responded to this review

Dear Lisa, I sincerely apologize for the inconvenience you encounter during your recent stay with us. I would really like to find out exactly what happened in reference to your reservation if you didn't book a smoking room, given the opportunity we would have done our best to better accommodate you. Please contact me here at the hotel so I... More 

Houston, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 30, 2015

Staff was friendly and room was perfect. Could not have asked for anything more. Very highly recommend this property. We have stayed there twice and look forward to our next visit. One of the few hotels left that still offer a room for smokers.

Was this review helpful? Yes 2
CWS1020, General Manager at Candlewood Suites I-10 East, responded to this review

Thank you for leaving Candlewood Suites Houston I-10 East such a wonderful review. We are so happy you enjoyed your stay here and we also look forward to seeing again in the near future. Sincerely, Cindy Romero - General Manager. More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 13, 2015

We had a stopover stay while in route to New Orleans. Rooms were clean and recently updated. Alondra and Liz provided excellent assistance while checking in and recommending places to eat nearby. Only negative is some noise from a nearby interstate.

Was this review helpful? Yes 2
Fayetteville, Arkansas
1 review
1 of 5 stars Reviewed January 23, 2015

Booked a Non-Smoking room several weeks in advance. When I arrived at my room I realized it was a smoking room. I immediately went back to the desk for assistance to which they showed little or no concern and said they could get me in a non-smoking room the next day. Did move to another room the next day, However,... More 

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CWS1020, General Manager at Candlewood Suites I-10 East, responded to this review

Dear Mr. Robert, I sincerely apologize for the inconvenience we may have caused you. I apologize for giving you a smoking room, we corrected that immediately and for the rate change. It was an error from the system due to the room change however we did fix it immediately once you brought it to our attention. We strive to provide... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 9, 2014

This hotel is located off of I 10 East and is near a lot of different restaurants and stores which was a big convince for us! The room istelf was spacious. The a/c unit was a bit loud but it didn't bother me at all. I find that noise to be comforting, but some people might find it irritating. The... More 

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New Orleans, Louisiana
Level Contributor
7 reviews
4 hotel reviews
3 of 5 stars Reviewed November 19, 2014

Beware if you are a non-smoker! They show $116.00 as an average room rate...all of those rooms are smoking rooms. There also is no breakfast included. The room was fine - clean, comfortable beds. The shower floor (it was a handicapped room) had large cracks by the drain.

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IHGCare, Guest Relations Manager at Candlewood Suites I-10 East, responded to this review

Dear Gail B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room cleanliness. However, we’re sorry we fell below your expectation regarding the lack of breakfast and the bathroom condition. We will look into this concern. I assure you that the... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 2, 2014

From oct 19 to oct 31 I stayed in this hotel in count of business. The staff was very friendly always willing to help if needed assist. They have a great place to just relax out back and grill if wanted.. the Gym was nice and the free washer/dryer was a nice touch.. the rooms are a nice size. The... More 

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