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Candlewood Suites I-10 East

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1020 Maxey Road, Houston, TX 77015
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Candlewood Suites I-10 East
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Candlewood Suites I-10 East
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29 reviews from our community

Traveler rating
    17
    8
    2
    1
    1
See reviews for
4
5
2
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Harahan, Louisiana
1 review
2 of 5 stars Reviewed 3 days ago NEW

We arrived at this hotel around 1AM. I am and IHG member so I used some points to book my room. We were given a smoking room. The smell was just horrible. I didn't book the reservations as a smoking room. We were exhausted from driving and really didn't have the energy to go back downstairs and ask to be... More 

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Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Staff was friendly and room was perfect. Could not have asked for anything more. Very highly recommend this property. We have stayed there twice and look forward to our next visit. One of the few hotels left that still offer a room for smokers.

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 13, 2015

We had a stopover stay while in route to New Orleans. Rooms were clean and recently updated. Alondra and Liz provided excellent assistance while checking in and recommending places to eat nearby. Only negative is some noise from a nearby interstate.

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Fayetteville, Arkansas
1 review
1 of 5 stars Reviewed January 23, 2015

Booked a Non-Smoking room several weeks in advance. When I arrived at my room I realized it was a smoking room. I immediately went back to the desk for assistance to which they showed little or no concern and said they could get me in a non-smoking room the next day. Did move to another room the next day, However,... More 

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CWS1020, General Manager at Candlewood Suites I-10 East, responded to this review

Dear Mr. Robert, I sincerely apologize for the inconvenience we may have caused you. I apologize for giving you a smoking room, we corrected that immediately and for the rate change. It was an error from the system due to the room change however we did fix it immediately once you brought it to our attention. We strive to provide... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 9, 2014

This hotel is located off of I 10 East and is near a lot of different restaurants and stores which was a big convince for us! The room istelf was spacious. The a/c unit was a bit loud but it didn't bother me at all. I find that noise to be comforting, but some people might find it irritating. The... More 

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New Orleans, Louisiana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed November 19, 2014

Beware if you are a non-smoker! They show $116.00 as an average room rate...all of those rooms are smoking rooms. There also is no breakfast included. The room was fine - clean, comfortable beds. The shower floor (it was a handicapped room) had large cracks by the drain.

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IHGCare, Guest Relations Manager at Candlewood Suites I-10 East, responded to this review

Dear Gail B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room cleanliness. However, we’re sorry we fell below your expectation regarding the lack of breakfast and the bathroom condition. We will look into this concern. I assure you that the... More 

Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 2, 2014

From oct 19 to oct 31 I stayed in this hotel in count of business. The staff was very friendly always willing to help if needed assist. They have a great place to just relax out back and grill if wanted.. the Gym was nice and the free washer/dryer was a nice touch.. the rooms are a nice size. The... More 

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Senior Contributor
26 reviews 26 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 26, 2014

I had to stay for two weeks for business. It suffices. Nothing over the top but on the other hand it's clean they change towels only twice a week. Pantry stays well stocked and everything in the kitchenette works. I definitely paid more and stayed in worse.

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Canada
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed August 26, 2014

great experience had to stay there for two weeks - they have a little shop for basic items very clean free wi-fi in the rooms great service (Especially Marth at the front desk) will definitely stay here again

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1 review
5 of 5 stars Reviewed August 26, 2014

had to stay here for two weeks for work - great for the price - very clean - very friendly staff (Especially Martha) had a little store with a few basic items very clean rooms free wi-fi Would for sure stay here again

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