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Candlewood Suites I-10 East

2.0 of 5 1020 Maxey Road, Houston, TX 77015
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Candlewood Suites I-10 East
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Candlewood Suites I-10 East
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27 reviews from our community

Traveler rating
    16
    8
    2
    0
    1
See reviews for
3
4
2
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (9)
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had a stopover stay while in route to New Orleans. Rooms were clean and recently updated. Alondra and Liz provided excellent assistance while checking in and recommending places to eat nearby. Only negative is some noise from a nearby interstate.

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Fayetteville, Arkansas
1 review
1 of 5 stars Reviewed January 23, 2015

Booked a Non-Smoking room several weeks in advance. When I arrived at my room I realized it was a smoking room. I immediately went back to the desk for assistance to which they showed little or no concern and said they could get me in a non-smoking room the next day. Did move to another room the next day, However,... More 

Was this review helpful? Yes
CWS1020, General Manager at Candlewood Suites I-10 East, responded to this review

Dear Mr. Robert, I sincerely apologize for the inconvenience we may have caused you. I apologize for giving you a smoking room, we corrected that immediately and for the rate change. It was an error from the system due to the room change however we did fix it immediately once you brought it to our attention. We strive to provide... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 9, 2014

This hotel is located off of I 10 East and is near a lot of different restaurants and stores which was a big convince for us! The room istelf was spacious. The a/c unit was a bit loud but it didn't bother me at all. I find that noise to be comforting, but some people might find it irritating. The... More 

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New Orleans, Louisiana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed November 19, 2014

Beware if you are a non-smoker! They show $116.00 as an average room rate...all of those rooms are smoking rooms. There also is no breakfast included. The room was fine - clean, comfortable beds. The shower floor (it was a handicapped room) had large cracks by the drain.

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IHGCare, Guest Relations Manager at Candlewood Suites I-10 East, responded to this review

Dear Gail B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room cleanliness. However, we’re sorry we fell below your expectation regarding the lack of breakfast and the bathroom condition. We will look into this concern. I assure you that the... More 

Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 2, 2014

From oct 19 to oct 31 I stayed in this hotel in count of business. The staff was very friendly always willing to help if needed assist. They have a great place to just relax out back and grill if wanted.. the Gym was nice and the free washer/dryer was a nice touch.. the rooms are a nice size. The... More 

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Senior Contributor
22 reviews 22 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 26, 2014

I had to stay for two weeks for business. It suffices. Nothing over the top but on the other hand it's clean they change towels only twice a week. Pantry stays well stocked and everything in the kitchenette works. I definitely paid more and stayed in worse.

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Canada
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed August 26, 2014

great experience had to stay there for two weeks - they have a little shop for basic items very clean free wi-fi in the rooms great service (Especially Marth at the front desk) will definitely stay here again

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1 review
5 of 5 stars Reviewed August 26, 2014

had to stay here for two weeks for work - great for the price - very clean - very friendly staff (Especially Martha) had a little store with a few basic items very clean rooms free wi-fi Would for sure stay here again

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Allen, Texas
Top Contributor
109 reviews 109 reviews
28 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed July 8, 2014

We went to Houston to see the museums and NASA and stayed for two nights at the property. It is easy to get to from the highway but a good 30 min from NASA and 20 min from Downtown museum district. The rooms are quite spacious and the beds were comfortable. The kitchen area is small but gets the basic... More 

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CWS1020, General Manager at Candlewood Suites I-10 East, responded to this review

Dear Guest, Thank you for taking the time to give a great review. We value your comments and use them to make your next stay even better! Regards, Cindy Romero General Manager. More 

Dallas
2 reviews
5 of 5 stars Reviewed July 8, 2014 via mobile

Great experience. Very nice young lady worked the night shift, Meagan. She went above and beyond and was as helpful and friendly as she could be. We will definitely return the next time we are in Houston. Well kept property and again kudos to Meagan... Thank you for all of your help!!!

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CWS1020, General Manager at Candlewood Suites I-10 East, responded to this review

Dear Guest, Thank you very much for giving us a review. We're very happy that our Guest service representative Meagan was friendly and helpful. Providing an excellent service is our top priority. We look forward to seeing you on your next visit to Houston. Regards, Cindy Romero General Manager. More 

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Additional Information about Candlewood Suites I-10 East

Address: 1020 Maxey Road, Houston, TX 77015
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites I-10 East 2*
Number of rooms: 96
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Hotel Style:
#128 Business Hotel in Houston

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