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SpringHill Suites Houston Intercontinental Airport

#13 of 470 Hotels in Houston
Certificate of Excellence
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15840 John F Kennedy Boulevard, Houston, TX 77032
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SpringHill Suites Houston Intercontinental Airport
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SpringHill Suites Houston Intercontinental Airport
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443 Reviews from our TripAdvisor Community

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Traveler rating
    300
    113
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Newport News, Virginia
Level Contributor
168 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed yesterday NEW

It is a nice hotel, nice pool and fitness center. The only thing was the receptionist we had when we arrived was awful very rude and not social at all. We arrived there Monday night July 27 in case they want to check and see whom was working she is a color lady. The rest of staff very nice specially... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 2 days ago NEW

She claims others cocktails and work, doesn't know what I meant when I asked for rocks and over pours to make extra tips. She seems to be forced to be working.. This bar has lost its pride. The rest of the hotel is still great. My cousin recently started here and experienced her talking bad on others from the property.... More 

Was this review helpful? Yes
Washington DC
Level Contributor
155 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed one night prior to a morning flight from IAH. The bed was VERY comfortable. Everything else was good, but the comfort of the mattress, sheets and pillows was what made the stay for us. Very nice folks!

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear dc-cajun, I'm delighted to hear that you enjoyed your stay. It’s great to receive your kind comments about our comfortable beds and nice associates. We appreciate your patronage and hope to see you again soon. Best, Devin Frank General Manager More 

Temple, Texas
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for a family reunion, and the place was amazing! Customer Service was top notch! We had a top floor room near the elevator and we did not here any sound. Through out the night we didn't hear any airplanes and breakfast was maintained really well for being so busy. Room was requested not to be cleaned but fresh... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear Jeff H, Thank you for sharing feedback on your experience; I appreciate your detailed review. Incredible reflections like yours give us areas to improve our guest experience. We’re pleased to hear our clean hotel, friendly staff, and great breakfast made for an enjoyable stay. We look forward to seeing you again soon! Best, Devin Frank General Manager More 

Novato, CA
Level Contributor
112 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel as part of a planned layover between flights from SFO to MBJ. I selected this hotel because of its proximity to the airport, the fact that it had a free shuttle, and also for the provided breakfast. Since we had a minimum number of hours to spend and wanted to rest rather than travel or... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear sunbunny31, We are delighted to hear of the comfort you experienced at our hotel. I’m glad you were able to take advantage of our great location and friendly service prior to your flight. I'm extremely grateful for your patience with the malfunctioning bathroom door; I'm sorry for the frustration caused. Our associates are the key to providing our guests... More 

Singapore, Singapore
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night with family. Checked in and out efficiently and found the staff to be welcoming with a "happy to serve you" attitude. The hotel felt ultra new. Everything was clean and working the way it was supposed to. The suite had two queen beds and a large sofa in the living room that can turn into... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear VictorSuresh, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your... More 

1 review
5 of 5 stars Reviewed 1 week ago

Hello I stayed over at this hotel last night and a few other nights and I must say grate service ms Brandi at the front desk has outstanding customer service skills she is very NICE WELL SPOKEN AND VERY HELPFUL. She answered all of my questions and even gave me a call after I have been in my room to... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear ilovemykidssomuch, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit. Best, Devin Frank General Manager More 

Washington, DC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My travel often requires a gruesome layover in Houston, and I've found my go-to place to grab a couple of hours of sleep. This hotel has everything you would expect at a Springhill Suites plus a night auditor with personality and a focus on service. Terry got me checked in quickly and sent me on my way a few hours... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear Mavi_V_CHC, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you upon your return to the area! Best, Devin... More 

Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here and had a good sleep in a very nice hotel. The concept of the Springhill suites a a winner and this hotel is a true winner too. There is no other airport hotel near IAH that is comparable especially if you consider the price performance ratio!

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear Marc B, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and we are thrilled to be your hotel of choice in the area.... More 

Red Deer, Canada
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here during a 12 hour flight layover in Houston. The shuttle was quick to pick us up at the airport, the front desk staff were very friendly ad helpful, the room was spacious, clean, modern and comfortable. We were told the shuttle ran every half hour and we didn't have to wait to be taken back to the... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear Laura W, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Devin Frank General... More 

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