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SpringHill Suites Houston Intercontinental Airport

#12 of 474 Hotels in Houston
Certificate of Excellence
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15840 John F Kennedy Boulevard, Houston, TX 77032
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1 room 1 guest
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SpringHill Suites Houston Intercontinental Airport
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453 Reviews from our TripAdvisor Community

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Traveler rating
    309
    114
    22
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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  • All months
    (453)
  • Mar-May only
    (129)
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Austin, TX
Level Contributor
58 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was a last-minute reservation when I spent a night here to catch a flight the next morning, and I was pleasantly surprised. The hotel appears brand-new, it is clean, the amenities are ample, the breakfast is excellent and full of variety, and the staff is awesome. The bed was very comfortable, and I slept well. The only small concern... More 

Was this review helpful? Yes
Mission, Texas
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Flight was cancelled and rebooked for the next morning. Pick up by van was quick and just a few miles from airport with only one traffic light. Check in was also fast and we found out breakfast was part of the package. Bed was extremely comfortable for both of us and we needed the freshening up after a 3 +... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear Mike D, I’m delighted to hear that you enjoyed your unexpected stay after a cancelled flight. We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best,... More 

Keswick, Virginia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Our room was clean and Arielle at the front desk was very helpful. She had a room cleaned for us (late booking) and arranged for a morning taxi to the airport. The coffee was out an hour early for the group departing for the airport at 5:30 AM. The shuttle only runs from 6:30 - 10:30, so depending on your... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear stevens1221, We appreciate you taking the time to share your kind comments with us and other travelers. I’m happy to hear you enjoyed your stay. Your review serves as encouragement to our team who strive to provide memorable guest experiences. Thank you for staying with us; there is no better compliment than a return visit! Best, Devin Frank General... More 

Charleston WV
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was recommended by our travel agent. It is close to the Houston airport, within a few miles. The hotel offers not only a shuttle service to and from the airport, they will also transport you to a local restaurant. The rooms are nice and clean. I did not notice any airport or street noise. They also offer breakfast.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear arhl, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward... More 

El Campo, Texas
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great place to stay if you have an early flight out of IAH. I've stayed at other hotels in the airport area, but this is by far my favorite! Very clean and spacious rooms. Shuttle service is a huge bonus - easy and quick! The best part of the stay is the very accommodating and friendly staff.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear sitkasmith, Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the second time I've stayed here. Modern style rooms that are clean and a very friendly and accommodating staff. Very close to IAH airport with shuttle service. Great breakfast and good wifi. From the time I walked in I was treated nicely and very welcomed. A must stay.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear bnlsoram, Welcome back! It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms and great location, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write. Best, Devin Frank... More 

Houston, Texas
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a 6 AM flight out of the airport and decided to spend the night at the airport and have the hotel shuttle take us to our terminal. We were able to leave our car at the hotel while we were away for a very small fee. The room was great with a separated area for the couch, desk... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear Joleen B, We appreciate you sharing your kind recommendation. It’s great to hear that you enjoyed our friendly service, modern accommodations and airport location. Thank you for your time in reviewing our hotel. Your words serve as encouragement to our associates who strive to provide a pleasant stay. Best, Devin Frank General Manager More 

Columbus, Ohio
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Positive Called to request shuttle, great rep, helpful. Shuttle driver Pancho was also very helpful, after he dropped us off at hotel, he took us to restaurant down the road and was very nice. Breakfast lady filling the food was also super nice. Check out gentleman was nice, and when shuttle driver didn't show up he drove us to airport,... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear Antonio C, We take pride in providing the best accommodations and service, so your compliments are appreciated. I’m delighted to learn your stay was pleasant. I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel. Best, Devin Frank General Manager More 

Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Can't go wrong with a Springhill. To be honest, I was surprised it was as nice as it was being so close to the airport. Generally airport hotels tend to be a bit worn down. Not this one. Staff was excellent! Had dinner there and our waitress was very nice (didn't get her name). And the front desk clerk who... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear Roots21, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Devin Frank General Manager More 

Lake Charles, Louisiana
Level Contributor
4 reviews
1 of 5 stars Reviewed 3 weeks ago

We booked this hotel for 2 nights when I was in town for a training. We got into town late the first night and only really had time to get in and shower and go to bed. During the night I noticed what smelled like urine in our bed but I wasn't sure if I was just half asleep or... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review

Dear karenlakecharles, I'm terribly sorry for your experience at our hotel and understand your frustration. This was an extraordinary circumstance and not indicative of our norm. Our response was swift and we did our best to make things right. Your satisfaction is our top priority, so we accommodated your additional compensation requests. I hope our good faith measures have restored... More 

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