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Houston Marriott South at Hobby Airport

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9100 Gulf Freeway, Houston, TX 77017
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Houston Marriott South at Hobby Airport
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Houston Marriott South at Hobby Airport
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197 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sarasota, Florida
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel has always been one of my favorites. It has the most comfortable beds you'll find anywhere, zero airplane noise in the room even though it is right next to the airport, has a very nice atrium and a great breakfast. I always get the room I want too. The only thing they could do better would be to... More 

Was this review helpful? Yes 1
Jackson, Tennessee, United States
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Thanks to Southwest Airlines, my 11 year old son and I were stranded at Houston Hobby late at night and our luggage was lost. We received vouchers for this Marriott. We were exhausted and confused and just wanted to get home. The employee who checked us in was so nice and so sympathetic with our situation. She made me feel... More 

Was this review helpful? Yes 1
PHOENIX, United States
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

hotel is located right off the highway and the rooms are clean and nice, but i could not find a working ice or soda machine come on is that a joke in a marriott. also the one working elevator left me waiting an average of 10 minutes to go down to the lobby bar for ice.one bar grill in the... More 

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Miriam_Abraham, Manager at Houston Marriott South at Hobby Airport, responded to this review

Dear Nicholas T. Thank you for your valued feedback as it aids us in improving our hotel operations. I am extremely disappointed to hear that your stay with us was not up to standard. We take great pride in ensuring every guest’s satisfaction and have unfortunately fallen short of that goal during your stay with us. I have escalated the... More 

Falls Church, Virginia
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Similar to an Embassy Suites property, this is an atrium hotel. very open feeling. clean rooms. very close to the airport and not under the flight line. hotel restaurant was good. average gym. right next to freeway (ask to be on the other side)

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Indianapolis, Indiana
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is near Hobby, which is probably the only reason it gets away with being an old, dated, and smelly hotel. My room smelled of stale smoke. There are no restaurants or convenience stores anywhere nearby, so you'll have to eat at the hotel. Don't stay here -

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Miriam_Abraham, Manager at Houston Marriott South at Hobby Airport, responded to this review

Dear Jbish7777, I am so sorry to hear that your experience with us was less than satisfying. Our goal is to ensure every single guest has an excellent experience and we have fallen short of that during your most recent stay. Please accept my sincerest apologies for the smoke odor in your room. We have strict no smoking policy and... More 

Cape Coral, Florida
Level Contributor
288 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This was your basic Marriott undergoing a LOT on construction and remodeling. Long walks and detours but it worked for a quick trip in and out of Houston for business. It was clean, nicely appointed, and most of all quiet. We had dinner in the bar, can't remember the name but the grilled chicken quesadilla was excellent as were the... More 

Was this review helpful? Yes 1
Dallas, Texas
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 15, 2015

I'm sure this hotel used to be the highlight hotel for Hilton in the Houston area. However it is older and getting to worn out but still has its charm. This is a big hotel with a nice atrium. About 25 miles from Galveston and downtown is just a few miles away. Eating areas abound close by. Customer service was... More 

Was this review helpful? Yes 1
Richmond, Virginia
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed June 15, 2015

Poor service in the bar and the hotel needs to be updated. On a bright note the hotel desk clerk was awesome and understood the issues with the bar. I stayed here so I'd have a full service restaurant. I went to bed hungry instead. This is the worst Marriott property I've ever stayed at.

Was this review helpful? Yes
Miriam_Abraham, Manager at Houston Marriott South at Hobby Airport, responded to this review

Dear Kevin E. Thank you for your valued feedback. I have discussed all the issues you mentioned with our restaurant management team to ensure that they are corrected moving forward. I regret that we were unable to show you the great service our restaurant team typically provides. Our goal is to provide brilliant service 100% of the time and we... More 

McAllen, Texas, United States
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 14, 2015

I stayed here recently while attending a training. The closet in the first room smelled bad and the room was changed to another where the TV remote didn't work. I was eventually switched to a room with concierge privileges, but it was a hassle packing and unpacking several times. The hotel has an overall smell of carpet fresh powder. They... More 

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Vicki T, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Good afternoon Thank you so much for your feedback! We value all comments good or bad as we use them as training topics. I am so sorry to hear about all of the issues you had while with us but I am happy to hear that you were pleased with the staff and shuttle service. Please contact us directly at... More 

Des Arc, Arkansas
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 12, 2015

This is one of the nicest hotels I've stayed in. I wish my bed at home was as comfortable as the beds here. Absolutely loved the hotel. I booked several months early so I got a really good rate. Very clean. Hotel staff was very professional. There was a State Dart tournament going on so there were a lot of... More 

Was this review helpful? Yes 1
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