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Houston Marriott South at Hobby Airport

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9100 Gulf Freeway, Houston, TX 77017
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Houston Marriott South at Hobby Airport
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238 Reviews from our TripAdvisor Community

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Alexandria, Virginia
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Large interior courtyard makes this feel more like an Embassy Suites when you walk in. The hotel is definitely dated and could use a facelift, both for the lobby and the rooms. The concierge lounge was very weak with an Honor Bar and meager food selections - better selection at most Residence Inn buffets than at the Concierge Lounge here.... More 

Helpful?
Thank USR1
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

My wife and I stayed for an overnight layover on our way to Jamaica. We never stayed in the area before so we didn't know what to expect. This hotel is a diamond in the rough with a few shortcomings. Within 5 minutes of calling for a shuttle they arrived at the curb and the driver was courteous and professional.... More 

Helpful?
Thank Robert B
Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Thank you so much, Robert B, for your detailed and helpful feedback! We take great pride in providing convenience and comfort to all of our guests. I am very disappointed to hear of the aspects of your stay that were not up to your (or our own) standards. Obviously details matter just as much as the big picture, and it... More 

French Settlement, Louisiana
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Had to stay by the airport in Houston. Hotel was very old and rundown. First thing, they put me on a room on the highway side, road noise terrible. Next, they moved me after 4 calls and I had to go downstairs, several times they did not answer the phone. They new room, they had workers next door drilling. Very... More 

Helpful?
Thank C W
Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Thank you for your feed back, C W. I apologize for what sounds like was an unsatisfactory stay. We take every precaution to reduce road noise in the hotel, as all rooms near the highway have double-paned windows and noise-reducing insulation. However, we do understand that noise cannot be completely removed from the equation given our location. The service levels... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

This is a great property from check in 4 days ago. Room is clean, service is great, staff is pleasant and friendly, breakfast was good, the only thing they didn't have the omelette station on Saturday. Just a little more attention to small detail needed. I will definitely stay here when we return to Houston.

Helpful?
Thank Nadar I
Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Thank you so much, Nadar! These are very kind words and I am so glad that we were able to be there for you and your family during a very special time. I am sorry that you missed your omelette on Saturday, but I hope that the breakfast was still fantastic from our Atrium Cafe buffet. We hope to see... More 

Greensboro, North Carolina
Level Contributor
153 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property is a bit old and tired, but it is very nice and importantly is three minutes from Hobby Airport. Rooms are spacious, the restaurant serves good food and the staff is extremely helpful and attentive. Checking in was a pleasure, and the servers at the Spiritz restaurant were the best. We had an excellent upgraded room on a... More 

Helpful?
Thank Ralph D
Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Thank you for this great feedback and for being our guest, Ralph D! We love hearing things like this that let us know that our guests are taken care of while staying with us. Our goal each and every time is to ensure that your stay with us is convenient, comfortable, clean, and delivered with a smile! Sounds like we... More 

Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

it is a good hotel, looks old but everything is perfect, the only bad thing is that there is nothing arround, but inside you get good breakfast buffet, nice bar, a grill and bar, nice gym, and great wifi all around the hotel.

Helpful?
Thank Felipe L
Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Felipe L, thank you for being our guest and letting us know how much you enjoyed your stay! While we continuously work with our area partners in the community to bring more options for our guests, in the meantime we are so glad that you were able to take advantage of all our offerings here at the hotel. We can't... More 

Level Contributor
74 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The location near the airport is perfect there are restaurants nearby to eat and the rooms are nice and the bed is super comfy!!! I have stayed nearby at other places not to be mentioned but this is my new go to place when I have an early flight! Great customer service and there is a bar too!!!

Helpful?
Thank Texaswinecouple
Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Wow, Texaswinecouple, thank you for this great feedback! We are so glad to be your hotel of choice in the area, and we hope to see you again very soon. I'll let the Director of Food and Beverage know to stock up on our Texas wine selections! More 

Omaha, Nebraska
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

a bit dated hotel for Marriott at this location-reminds me of an old Embassy Suites hotel that was redone. The hotel staff was very courteous and helpful. No issues-even when one of their elevators broke down they wisely monitored the people coming from their rooms to the elevator and arranged to use the service elevator for guests. That was a... More 

Helpful?
Thank Jim R
Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Jim R, thank you so much for this feedback. We take pride in going above and beyond for our guests, even when (actually especially when!), things around us don't always work right. The one thing we can always control is how we react to challenges, and I am glad to hear that our efforts paid off and that your routine... More 

San Antonio, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

Awesome staff. Greeted by name by several staff employees while checking-in. Soared through smooth check-in. Very nice, clean, well-kept property with very nice, customer service-oriented people on staff. They want to make your stay a great one! Emelda + Daniel in Spritz (restaurant). Bed + pillows very comfortable + room was quiet. Overall, very nice stay! Thanks!

Helpful?
Thank ChappyF15
Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Wow, thank you ChappyF15 for these great comments! I can't wait to share this feedback with the entire team, especially Emelda and Daniel. We are so proud when we hear about experiences like this, and guest feedback like yours is the best way to ensure that we keep providing it. Thank you again, and we can't wait to see you... More 

Delta
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Due to fog in late November, our cruise was delayed by one day and we had an unplanned stay at the Houston Marriott South at Hobby Airport. The customer service desk-clerk was professional, pleasant, and most of all, sympathetic to our situation! Kudos to Marriott for hiring representatives such as the one we were fortunate to engage with. And the... More 

Helpful?
Thank S G
Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

You have made my day, S G! Thank you for this feedback and for the kind words regarding our staff. We strive every single day to always be there for our guests, no matter the circumstances that bring them through our door. This is the kind of story we as hospitality professionals get into this business for. Thank you again... More 

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