[This note to Priceline & other third-party guests precedes all my reviews of hotels I purchased through a 3rd party vendor] Like everyone else, 3rd-party customers read reviews and arrive with expectations; high attentiveness to guest needs is what distinguishes one 2-3 star from others. Third-party prices fill rooms, and provide the business with opportunities to sell services and win future customers. My advice to Priceline customers: pay attention to reviews, articulate your needs clearly (both in advance and on arrival) and speak directly and immediately to management if your expectations are not met. If basic room needs are unmet and you bought from Priceline, ask management for adjustment; if unresponsive, tell Priceline in writing; use snail mail to the company’s street address and direct to Customer Service VP. I’ve found them responsive. Talk to local management directly and pleasantly: they value meaningful guest feedback and often can use information you... more
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video

