After a cancelled flight from IAH to GDl late night, United put up most of the plane here. 50 passengers showed up at 12am and we were tired, irritable and frustrated. The desk staff was incredibly compassionate, patient and accommodating. The rooms were far better than the prices would indicate. Very comfortable, large rooms, very clean and a nice oasis... More

After a nerve jarring flight from New York's La Guardia airport I landed in Houston. Facing the prospect of an overnight stay I fully expected to book into one of the nearby airport hotels. Sadly, each and every one was solidly booked. Dismally I trudged to the United help desk and explained my plight. The compassionate CS rep handed me... More

Great value for money! Excellent front desk, rooms as well as general public areas are kept spotlessly clean and well maintained. Catering staff are courteous and give good service, they are mainly of Mexican origin and better English speaking skills would add to their already high standards. Location is somewhat out of the way but hotel provides an excellent free-of-charge... More

I had to stay here due to United delaying my flight by 7+ hours. I checked in on 4/18 at around 930pm. The 3 ladies that were working that night were so nice, efficient and helpful. I didn't have my phone charger since it was in my check baggage and one of the ladies at the front desk let me... More

This was my first disappointment with the Hotwire's Hot rates booking. I've booked few times before in Houston and I always had a nice hotel close to the airport-this time I ended up with Park Inn. Decided not to change it since I only needed a room for 8 hours between flights. The shuttle came quick after I called, but... More

This hotel was huge, with 220 rooms plus an attached Baymont Inn that looked to be about the same size. The Park Inn apparently has a major contract with United, since almost all of the other guests we ran into had vouchers for their stays due to cancelled flights. We just happened to catch a shuttle when our flight arrived,... More

I am a Carlson Club Member and I stay in one of their hotels at least 10 times a month because I like the rewards and most of the time the hotels are great. I can't believe this hotel is part of the Carlson Family of hotels. I was traveling on business with my family. The carpet was wet in... More

Was placed here by United after they had to put me on an early morning flight due to border delays. Rooms where clean and well stocked. Free wi-fi was very quick and check out was as simple as handing in our room keys. Staff didn't seem to be very attentive and took a while to acknowledge us when we where... More

I rarely comment on poor quality hotels unless I see something positive, some glimmer of hope. I stayed at the Park Inn as a result of a cancelled flight on United Airlines. My stay started with over an 70 minute wait at Houston IAH Airport while virtually every other brand of hotel bus came and went at least 3 times.... More