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Candlewood Suites Houston NW - Willowbrook

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8719 FM 1960 West, Houston, TX 77070
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Candlewood Suites Houston NW - Willowbrook
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Candlewood Suites Houston NW - Willowbrook
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25 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 23, 2014

Stayed here for few weeks during September. Found this place to be perfect. It had a clean room, comfortable bed, nice kitchen, free laundry room, nice gym, clean outdoor pool. Supermarket and the mall are close so breakfast supplies were close. Cleaning comes once a week, but the staff is super helpful if you need anything. Price was good too.... More 

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Hamilton, Canada
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 4, 2014

Stayed here on business for a few nights. The rooms are reasonably appointed and clean. Staff were always helpful and friendly. The hotel is a ways off the busy street that it's located on so traffic noise wasn't an issue.

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Melbourne, Florida
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 15, 2014

Stayed 2 weeks at this hotel on business, had to extend my trip another week and check out because hotel was sold out for my room type (checked into another IHG property). Hotel located on busy thoroughfare, with nearby building construction. Area is quiet though, and removed from the street. Hotel is clean, room was clean (housekeeping only cleans once... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2014 via mobile

I had to be in Houston for two weeks on business. I was recommended a few hotels, including this one. From the moment I called to check on availability I was treated incredibly well. Great room, with kitchen, free washer and dryers in the hotel. Close to every place I needed to be. The staff at this hotel are extremely... More 

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Cypress, Texas
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 30, 2014

We had a small electrical fire in our home and was put up for 6 nights at Candlewood Suites-Willowbrook while repairs were being done. The room was comfortable, but a little small for 2 people, I thought. We are used to a king sized bed and we were given a queen bed, but that was probably not the fault of... More 

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Senior Contributor
31 reviews 31 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 7, 2013

Staff was friendly, hotel and room very clean. Room and bathroom were spacious. Bed was comfortable. We liked the full size fridge in the room. Only complaint was that you can hear people in the halls. We would stay here again.

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Sacramento, California
12 reviews 12 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 25, 2013

The hotel was clean and the staff was friendly. The room was clean and had all of the amenities that would be necessary for a short or long term stay. The only negative thing that I experienced was the dirty sofa. It had stains all over it and needed cleaned. Other than that, the suite was clean. I would stay... More 

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Top Contributor
57 reviews 57 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed June 6, 2013

Have stayed at many CS, and they have all been acceptable. This hotel is different from the rest, and not in a good way. This is a three floor hotel. Once you go forward, passing the front desk, the difference becomes apparent. There is no air conditioning in the halls and the two upper floors are even more stifling. Rooms... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Houston NW - Willowbrook, responded to this review

Dear schmoov, Thank you for staying with us and taking the time to give feedback. I am happy to know that you found our staff service commendable. Please accept my apologies for falling short of your expectations especially with the temperature of the hallways which you encountered and condition of the walls in the room you were given. Rest assured,... More 

Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 1, 2013

We came here as part of a soccer tournament. I must admit I had very low expectations, but the staff so overwhelmed me with gracious service that I have say I'd try to stay here again if in the area! Kory and Jessica, in particular, deserve to be singled out for their competence and effort.

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Minneapolis, Minnesota
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 14, 2013

I have stayed at quite a few Candlewood Suites and this one is second to none. The staff is very helpful and friendly and the cleaning staff is the best I've seen at any hotel I've stayed at! It's location offers great restaurants and plenty of shopping in the area. I would recommend this hotel to anyone staying in Houston.

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