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Holiday Inn Express Hotel & Suites Houston West-Energy Corridor

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12323 Katy Freeway, Houston, TX 77079
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Holiday Inn Express Hotel & Suites Houston West-Energy Corridor
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Holiday Inn Express Hotel & Suites Houston West-Energy Corridor
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46 reviews from our community

Traveler rating
    12
    11
    13
    4
    6
See reviews for
7
9
4
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
1 of 5 stars Reviewed 4 days ago NEW

I googled Holiday Inn, Pigeon Forge TN and it pulled up their webpage with an icon to click on to call for reservations. It sent me to a third party, which was YOU instead to Holiday Inn. I made the reservations with your agent with who I had to just about spell every word I gave him. He gave me... More 

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Austin
Top Contributor
70 reviews 70 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 18, 2015

Stayed here recently for business purposes. Appears that some improvements are being made, but was away during working/daytime hours. Bed was a little sprung on the edges which may be something they are replacing. For my visit, the hotel worked out ok. Hopefully on the next visit there will be some improvements. This review is for the HI Express on... More 

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Corpus Christi, Texas
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 25, 2015

Overall good place to stay; undergoing renovations curently and the noise started a bit to early for me on a saturday morning. Clean rooms I didnt make it to the free breakfest all in all a nice place nothing special.

Was this review helpful? Yes
Chelsie O, Director of Sales at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello Cajun, We are so glad you stayed with us! We honestly appreciate your feedback because it really helps us to see your point of view which is very important. It would be great to see you again soon and hopefully you can enjoy our complimentary breakfast and remodeled guest rooms! Warm Regards, Chelsie Olson More 

Dallas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 23, 2015

Spent one night on business trip this last week. I was on the 5th floor. I asked for a renovated room after reading the buggy review. The hotel is undergoing renovations which were much needed. My view out the window was of a bunch of bathtubs, but no complaints here as I wasn't there to admire the view. Tore up... More 

Was this review helpful? Yes
Chelsie O, Director of Sales at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello Sadie, Thank you for staying with us and for taking the time to write a review about our hotel. Your feedback truly goes a long way and we really appreciate the opportunity to serve you. We understand your stay could have been more comfortable and please accept our sincere apologies for it not being perfect but we would love... More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed February 12, 2015

Our recent stay at Holiday Inn pigeon forge was great. The rooms were clean and comfortable, the staff was friendly and helpful when we had a n need. The fireplace in the lobby was nice and cozy too. Would stay there again.

Was this review helpful? Yes
Chelsie O, Front Office Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Your feedback is much appreciated! Thank you for staying with us here at our property; it was a true pleasure to serve you. It was so kind of you to take the time and let us know how your stay went. We are certainly looking forward to your return! Have a wonderful weekend!!! Thank you, Sophie Akers Guest Service Manager More 

Traverse City, Michigan
Top Contributor
79 reviews 79 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 17, 2015

I spent a week at this property for work and was pleased with the room and the amenities offered. The location is great for work with energy business in the area and the hotel offers a shuttle to area businesses. The staff was very friendly and the breakfast was a well executed and typical HIE breakfast. I also enjoyed the... More 

Was this review helpful? Yes 1
Chelsie O, Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Wes, We appreciate you taking the time to write a review of your stay. It definitely helps us know where we stand and what we can do to make our guest stays better. We enjoyed your stay here at our hotel and hope to see you soon. Many Thanks, Sophie Akers Guest Service Manager More 

Bartlesville
Contributor
18 reviews 18 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 1, 2014

I have stayed here several times while in the area on business. The rooms are always clean and the staff is always friendly. I left something in my room and Katy at the front desk was kind enough to run back up to the room to see if it was in there. She didnt have to do it, she could... More 

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Calgary, Canada
Top Contributor
374 reviews 374 reviews
110 hotel reviews
287 helpful votes 287 helpful votes
3 of 5 stars Reviewed September 3, 2014

Cheap as chips hotel with friendly enough staff, room was very tired and a bit grubby with a fairly unpleasant smell, bed comfy, wifi works ok, shower pretty weak all of which makes it pretty average but decent value Rob

Was this review helpful? Yes
Chelsie O, Director of Sales at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello Rob, We want to Thank you for staying with us recently! Thank you for taking the time to write a review, it helps us to improve guest satisfaction. Our Holiday Inn Express will be undergoing complete renovations in the near future and we truly hope you come stay with us again. All the Best Rob and it would be... More 

Louisiana
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 28, 2014

This hotel was wonderful. Must be recently renovated. Room was nice. Breakfast was great with many items to choose from. Would definitely recommend to others. Safe secure parking. Nice friendly staff.

Was this review helpful? Yes
Chelsie O, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Valued Guest, We are so thankful for your kind words about your stay with us! Thank you for taking the time to let us know how everything went for you. For a Holiday Inn Express we do offer a good breakfast variety with lots of items to choose from and we are glad you enjoyed it. If your travel... More 

Baker
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 25, 2014

I do not write many reviews but when you stay at a place that does everything right and consistent day in and day out you have to let people know. Check in was very fast and very friendly ODAY checked me in, and made some recommendations on resturaunts and other local attractions, The room was cleaned perfect every day, housekeeping... More 

Was this review helpful? Yes
Chelsie O, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello Kevin, We are so grateful you took the time to write a review about your stay with us! Thank you very much and it is certainly appreciated. We informed our staff about your wonderful compliments. This motivates us even more to always provide great service for our guests. You took the extra time to acknowledge us by our names... More 

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