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Holiday Inn Express Hotel & Suites Houston West-Energy Corridor

2.5 of 5 Hotel   |   12323 Katy Freeway, Houston, TX 77079
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Ranked #211 of 455 Hotels in Houston
A recent review
5 of 5 stars reviewed 3 weeks ago
Zachary W Bartlesville
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39 reviews from our community

Traveler rating
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    9
    10
    3
    5
See reviews for
7
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21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bartlesville
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed here several times while in the area on business. The rooms are always clean and the staff is always friendly. I left something in my room and Katy at the front desk was kind enough to run back up to the room to see if it was in there. She didnt have to do it, she could... More

Was this review helpful? Yes
Calgary, Canada
Top Contributor
314 reviews 314 reviews
101 hotel reviews
273 helpful votes 273 helpful votes
3 of 5 stars Reviewed September 3, 2014

Cheap as chips hotel with friendly enough staff, room was very tired and a bit grubby with a fairly unpleasant smell, bed comfy, wifi works ok, shower pretty weak all of which makes it pretty average but decent value Rob

Was this review helpful? Yes
Chelsie O, Director of Sales at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello Rob, We want to Thank you for staying with us recently! Thank you for taking the time to write a review, it helps us to improve guest satisfaction. Our Holiday Inn Express will be undergoing complete renovations in the near future and we truly hope you come stay with us again. All the Best Rob and it would be... More

Louisiana
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 28, 2014

This hotel was wonderful. Must be recently renovated. Room was nice. Breakfast was great with many items to choose from. Would definitely recommend to others. Safe secure parking. Nice friendly staff.

Was this review helpful? Yes
Chelsie O, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Valued Guest, We are so thankful for your kind words about your stay with us! Thank you for taking the time to let us know how everything went for you. For a Holiday Inn Express we do offer a good breakfast variety with lots of items to choose from and we are glad you enjoyed it. If your travel... More

Baker
2 reviews
5 of 5 stars Reviewed July 25, 2014

I do not write many reviews but when you stay at a place that does everything right and consistent day in and day out you have to let people know. Check in was very fast and very friendly ODAY checked me in, and made some recommendations on resturaunts and other local attractions, The room was cleaned perfect every day, housekeeping... More

Was this review helpful? Yes
Chelsie O, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello Kevin, We are so grateful you took the time to write a review about your stay with us! Thank you very much and it is certainly appreciated. We informed our staff about your wonderful compliments. This motivates us even more to always provide great service for our guests. You took the extra time to acknowledge us by our names... More

Sulphur, Louisiana
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 28, 2014

Stayed at the hotel for one night for a wedding. It was a fare price and a nice property. The front desk was nice and the room was comfortable. The breakfast was plentiful and good. We did not use any of the other amenities so I can't really speak to them. I would stay there again when on that side... More

Was this review helpful? Yes
Chelsie O, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello JAB56, On behalf of all the staff and management here at our Holiday Inn Express we thank you for taking the time to write a review about your experience with us! We are so glad you enjoyed your stay and we appreciate your kind words. We always do our best to go above and beyond for all of our... More

Midland, Texas
Senior Contributor
44 reviews 44 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed June 13, 2014

we had to go to Houston for family emergency on June 5, 2014. RUDE clerks. When I checked in there was a discrepancy over room rate the clerk actually asked me if I wanted to continue with check in or go to another hotel. I inquired if shuttle bus would take us to hospital and he said it is for... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear jcryder, Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you... More

Lititz, Pennsylvania
Top Contributor
69 reviews 69 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 11, 2014

I have stayed at this hotel off and on for several months. The hotel has a great location with a good steakhouse within an easy walk. The rooms were clean and comfortable. The breakfast bar was the typical Holiday Inn Express bar - limited selections but good. The evening refreshments were cold and appreciated. The staff were super friendly and... More

Was this review helpful? Yes
Chelsie O, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello BVDPA, Thank you so much for your time and writing a review on our property. It means a lot to our staff and management. We are glad that you enjoyed all that our property has to offer. We are certainly looking forward to your return. It was a pleasure serving you! All the Best, Chelsie Olson Sales Manger/Guest Relations... More

Rockton, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 29, 2014

I had stayed at this property several years ago and disliked it then. I assumed that it would be updated and modernized by the time I got back! Clearly I was wrong. The staff is very friendly which helps but that is the only thing this hotel has going for it!

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Krupali S, Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear fanofseattle, Thank you for your time. We do appreciate your feedback. We are truly sorry that you were disappointed upon your return to our hotel. We do have plans of renovations in the near future and we hope you will give us another chance to serve you. Our staff always strives to go above and beyond for our guests... More

Merida, Mexico
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 1, 2014

Thank you to all you Reception laddies and to your service teem too. The room was comfortable and since the second day I called "home" -I'm tired, can we go home now?-, quiet, clean and we was sleeping like babies! We really enjoy a great time in your Hotel. Congratulations and thank you again!

Was this review helpful? Yes
Gause, TX
Top Contributor
88 reviews 88 reviews
19 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed March 30, 2014

Spent two nights there and enjoyed the entire stay. Room was well decorated, comfortable, and clean. Internet speed was excellent and was free. Hotel was quiet, even though very close to I10. Parking was close and plenty of it. The free breakfast was a full breakfast and was quite good with plenty of options. Cinnamon rolls are to die for!... More

Was this review helpful? Yes
Krupali S, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello Dan, Thank you so much for your wonderful compliments! We really appreciate it. It is always nice to read a great review on our property, it truly goes a long way. We are happy you enjoyed the breakfast and convenient location of our hotel. It was our pleasure to serve you and make your stay comfortable. We are looking... More

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Additional Information about Holiday Inn Express Hotel & Suites Houston West-Energy Corridor

Address: 12323 Katy Freeway, Houston, TX 77079
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Houston West-Energy Corridor 2.5*
Number of rooms: 115
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