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Holiday Inn Express Hotel & Suites Houston West-Energy Corridor

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12323 Katy Freeway, Houston, TX 77079
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Houston West-Energy Corridor
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51 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Level Contributor
313 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a good location at Dairy Ashford and I-10 (Katy Fwy) between Hwy 6 & 8 close to restaurants and seemingly secure. A few other similar hotels occupy the area giving one the feeling that businesses frequent these places with visiting staff or other related travelers. Odd that this property has lots of security gates that appear to no... More 

Was this review helpful? Yes
SophieCA13, Front Office Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Guest, Thank you so much for taking the time to leave a review. We really appreciate your feedback. It definitely lets us know where we stand. Thank you again for choosing our hotel. We hope to see you very soon. Many Thanks, Sophie Akers Front Office Manager More 

Pau, France
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed there for one night as a stopover. This hotel is really clean, modern, excellent breakfast, friendly staff. Very pleased and will definitely stay again and will recommend to others. No complaints !

Was this review helpful? Yes
SophieCA13, Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Guest, We truly appreciate your review, it is so pleasing to read that we met all expectations. Thank you for your nice comments about the hotel and services. Thank you also for your mention about the hotel staff. I have shared your kind words with them. We do look forward to welcoming you once again in the near future.... More 

Austin,
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 21, 2015

Hotel has the usual expected Holiday Inn Express clean and comfort. The bathroom is updated with a glass door shower! (No tub and plastic shower curtain). It would be perfect if the glass door in room 309 would stay closed while you take a shower! The door was not installed "in balance" so it takes a little effort to keep... More 

Was this review helpful? Yes
SophieCA13, Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Guest, Thank you for taking the time to leave a review. It lets us know where we stand. Thank you for choosing our hotel. Hope to see you again very soon! Many Thanks, Sophie Akers More 

New Braunfels, Texas
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 22, 2015

My wife, daughter and I stayed here on a road trip. It's a wonderful place to stay. Everything was clean and neat. The pool and hot tub are indoor. There are multiple ice, vending and laundry stations. The staff was super friendly and helpful. The breakfast was good. There are multiple restaurants within walking distance. It was a great hotel... More 

Was this review helpful? Yes
SophieCA13, Front Office Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Guest, I am so glad you enjoyed your stay with Holiday Inn Express. We always make sure we do our best at pleasing our guest!. Hope you guys have a wonderful summer. See you next time! Many Thanks, Sophie Akers Front Office Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 21, 2015

Long Story Short: Don't stay in this hotel if you plan on doing business and need internet connection. This hotel is nice. However, the Holiday Inn Express in Austin is much nicer. For some reason, consistency is not in Holiday Inn's vocabulary. I chose to stay in this hotel because of the value and the ease of commute to my... More 

Was this review helpful? Yes
SophieCA13, Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Guest, I am so sorry to hear that you had issues with the internet. I appreciate you bringing this to our attention. We really do appreciate you taking the time to leave a review. We enjoyed your stay with us and hope to see you soon. have a wonderful summer! Many Thanks, Sophie Akers More 

A TripAdvisor Member
1 of 5 stars Reviewed May 20, 2015

I googled Holiday Inn, Pigeon Forge TN and it pulled up their webpage with an icon to click on to call for reservations. It sent me to a third party, which was YOU instead to Holiday Inn. I made the reservations with your agent with who I had to just about spell every word I gave him. He gave me... More 

Was this review helpful? Yes
Austin
Level Contributor
92 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed April 18, 2015

Stayed here recently for business purposes. Appears that some improvements are being made, but was away during working/daytime hours. Bed was a little sprung on the edges which may be something they are replacing. For my visit, the hotel worked out ok. Hopefully on the next visit there will be some improvements. This review is for the HI Express on... More 

Was this review helpful? Yes
Corpus Christi, Texas
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 25, 2015

Overall good place to stay; undergoing renovations curently and the noise started a bit to early for me on a saturday morning. Clean rooms I didnt make it to the free breakfest all in all a nice place nothing special.

Was this review helpful? Yes
Chelsie O, Director of Sales at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello Cajun, We are so glad you stayed with us! We honestly appreciate your feedback because it really helps us to see your point of view which is very important. It would be great to see you again soon and hopefully you can enjoy our complimentary breakfast and remodeled guest rooms! Warm Regards, Chelsie Olson More 

Dallas
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 23, 2015

Spent one night on business trip this last week. I was on the 5th floor. I asked for a renovated room after reading the buggy review. The hotel is undergoing renovations which were much needed. My view out the window was of a bunch of bathtubs, but no complaints here as I wasn't there to admire the view. Tore up... More 

Was this review helpful? Yes
Chelsie O, Director of Sales at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello Sadie, Thank you for staying with us and for taking the time to write a review about our hotel. Your feedback truly goes a long way and we really appreciate the opportunity to serve you. We understand your stay could have been more comfortable and please accept our sincere apologies for it not being perfect but we would love... More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed February 12, 2015

Our recent stay at Holiday Inn pigeon forge was great. The rooms were clean and comfortable, the staff was friendly and helpful when we had a n need. The fireplace in the lobby was nice and cozy too. Would stay there again.

Was this review helpful? Yes
Chelsie O, Front Office Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Your feedback is much appreciated! Thank you for staying with us here at our property; it was a true pleasure to serve you. It was so kind of you to take the time and let us know how your stay went. We are certainly looking forward to your return! Have a wonderful weekend!!! Thank you, Sophie Akers Guest Service Manager More 

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