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All 447 Houston hotels

Holiday Inn Express Hotel & Suites Houston West-Energy Corridor

2.5 of 5 Hotel   |   12323 Katy Freeway, Houston, TX 77079
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Holiday Inn Express Hotel & Suites Houston West-Energy Corridor
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Ranked #230 of 447 hotels in Houston
A recent review
5 of 5 stars reviewed 2 weeks ago
FernandaMar Merida, Mexico
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31 people have reviewed this hotel

Traveler rating
    9
    7
    9
    2
    4
See reviews for
6
5
4
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Any
English first
Merida, Mexico
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Thank you to all you Reception laddies and to your service teem too. The room was comfortable and since the second day I called "home" -I'm tired, can we go home now?-, quiet, clean and we was sleeping like babies! We really enjoy a great time in your Hotel. Congratulations and thank you again!

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Gause, TX
Top Contributor
58 reviews 58 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent two nights there and enjoyed the entire stay. Room was well decorated, comfortable, and clean. Internet speed was excellent and was free. Hotel was quiet, even though very close to I10. Parking was close and plenty of it. The free breakfast was a full breakfast and was quite good with plenty of options. Cinnamon rolls are to die for!... More

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Krupali S, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello Dan, Thank you so much for your wonderful compliments! We really appreciate it. It is always nice to read a great review on our property, it truly goes a long way. We are happy you enjoyed the breakfast and convenient location of our hotel. It was our pleasure to serve you and make your stay comfortable. We are looking... More

Pittston, Pennsylvania
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'll preface this by saying I'm not a holiday inn person. The lobby area was modern and well kept. The desk staff was helpful and personable. The room was dark and in need of an update. There's a gigantic piece of furniture that doubles as a closet and a tv stand that overpowers the space. The bed was comfy. The... More

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Krupali S, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Ginger 2074, Thank you for the taking the time to write a review on our property. We appreciate your honesty and feedback. We do our best to provide everything that our guests need while at the same time striving for continuous improvement. Again, thank you for your honesty and we hope you will come see us again in the... More

Edinburg, Texas
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 11, 2014

We had such a nice stay at a Holiday Inn just north of Houston, TX, on the return home the following week we decided to try another one near family in Houston. Nice hotel in what they call the "Energy Corridor". I knew the hotel would be expensive, anytime they add "Energy" to a name, you can bet they deal... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Melissa H, First of all, thank you very much for your recent stay at our hotel. I am sorry you were not fully satisfied with your room accommodation and with the service you received. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is... More

Philadelphia, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 16, 2013

The hotel is nice with spacious suites. Staff is very accommodating and are always willing to help. I miss weights in Gym and Wi-Fi is not that great. Overall the hotel is great value for money and will consider it in future.

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Dallas, Texas
1 review
1 of 5 stars Reviewed September 14, 2013

The lady who works during the day has horrible customer service and her english isn't coherent. She doesn't seem very knowledgeable of the operations either. She was very rude and short with her words. I felt that her apology wasn't sincere and I was not offered any other options. I was given a standard non-personalized apology letter and it wasn't... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Tiffany214, Thank you for leaving us a feedback. We give the utmost importance to our guests' comments as they help us improve and continually provide the best guest experience possible. I am sorry to hear that your experience was not what you expected. I sincerely apologize for the level of service provided by our staff fell short of your... More

Eau Claire, Wisconsin
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 15, 2013

After Embassy was a disaster and $100 more, I was more than satisfied with booking with Holiday Inn. With Embassy I had to wait a long time for the phone to be answered and the person on the end wasn't very clear. At Holiday Inn I could immediately speak with someone on the phone who was interested in helping me.... More

Was this review helpful? Yes 2
Altoona, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2013

Nice hotel, very clean, and quiet even though it is close to busy I-10. Employees were very friendly and helpful, especially the young woman who was in charge of the breakfast area. She went out of her way to personally greet guests, and asked each one if there was anything additional that they needed while they were eating breakfast. On... More

Was this review helpful? Yes 1
Bangalore
Contributor
15 reviews 15 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 7, 2013

I booked this hotel as it was just 2.5 miles from my work location. But I was not satisfied with the hotel. It looks pretty old. The price we pay for the room is more than many better and cheaper places in the area. I'll not stay here again would rather pick another hotel. Only plus is its right on... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear shakirmeah, Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. I sincerely apologize that your stay with us was not up to your standards and would appreciate the opportunity to welcome you back to... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 15, 2013

checked into this hotel. Pubic hair in tub. Place was filthy. When asked to talk to manager was told there wasn't one. No housekeeping either except in mornings. Got moved to a different room and it was still filthy- more hair in tub and boogers on wall. Front desk guy was very very nice and helpful- I showed him the... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Bulldogs2015, Thank you for taking the time to post a review of our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are disappointed to read that your experience with us was not what you expected. I sincerely apologize for our level of cleanliness fell below your standards and deeply regret that this... More

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Additional Information about Holiday Inn Express Hotel & Suites Houston West-Energy Corridor

Address: 12323 Katy Freeway, Houston, TX 77079
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #230 of 447 hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Houston West-Energy Corridor 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Houston Energy Corridor West Oaks is located just moments away from the West Oaks Mall, Barker Reservoir, and the George Bush Park and Nature Preserve. The premier opening of Houston s newest west side hotel is perfectly accessible to all Katy and Houston area attractions and businesses: BP, Exxon Mobil, Citgo, Shell, Conoco Phillips, Shaw Group, Transocean, Amoco, AT&T and PGS are just a few of the companies that call Houston s Energy Corridor home.We are the perfect place to call home whether relocating, attending a corporate event or visiting on leisure. With numerous restaurants and shopping within walking distance, the hotel is just minutes from Katy Mills Mall, Memorial City Mall, Baseball USA, and Memorial City Hospital. The Houston Galleria, Reliant Park - home of the Texans Football Team and the Houston Livestock Show & Rodeo, Minute Maid Park, Toyota Center, and George R. Brown Convention Center are all just a short drive away.Guests of the Holiday Inn Express Houston West Energy Corridor will relax and unwind in contemporary guest rooms or spacious suites and receive the Express Start breakfast in the morning. Complimentary high-speed wired and wireless Internet access is available throughout the hotel. Whether planning a social occasion or a corporate meeting, our 1050 square feet of meeting space and catering services will make your next event a success. ... more   less 
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