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Holiday Inn Express Hotel & Suites Houston West-Energy Corridor

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12323 Katy Freeway, Houston, TX 77079
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Holiday Inn Express Hotel & Suites Houston West-Energy Corridor
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57 Reviews from our TripAdvisor Community

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Houston, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

This is the second time i've stayed here, the staff are always very pleasant and helpful, and the rooms are comfortable (although the water pressure at the taps (faucets) needs looking in to as it's lacking in my opinion). Wifi is good, slightly irritating the password has to be put in every 24 hours though. Breakfast is good, plenty of... More 

Helpful?
Thank jimmyphoenix27
Faridabad, India
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed at Holiday Inn Express. The location is perfect. The reception staff are very friendly, extremely helpful and were clearly very proud of their city. The rooms were well appointed and comfortable and the breakfast was delicious - you can squeeze your own fresh orange juice. A special thanks to reception staff -MOAZZAM who assisted me everything. This was... More 

Helpful?
Thank Viswaranjan S
Dinteloord
Level Contributor
8 reviews
6 hotel reviews
3 of 5 stars Reviewed January 3, 2016 via mobile

Good hotel with real very simple American breakfast. (It's boring when you have to eat it for 7 days) Great wifi connection in the room. For business proposes is this a good hotel or for just one night with family's. A lot of restaurants in the area and a large shopping mall

Helpful?
Thank slobke
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear slobke, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction as a customer service professional than receiving kind words from a valued guest like you. We are delighted to know that you found our internet connection to be great and our location to be... More 

Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 18, 2015

Many times there was no breakfast for my family. There was no ink in the printer and were not able to print our boarding pass. Staff couldn't speak or understand English and was very difficult to communicate. Wifi was not working and they kept changing the password without informing us Arrogant behaviour of the hotel staff was adding insult to... More 

Helpful?
1 Thank arva343
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear arva343, Thank you for being our guest and for taking the time to write your review. Please accept our sincere apologies for the issues you had, particularly your breakfast experience and if the service level provided by hotel staff was below average. In line with this, we have sent you a private message to obtain more information. Rest assured... More 

Travelers are raving about these Houston hotels

Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 18, 2015

i agree that the service of the hotel staff was rude and insulting, i was staying their at the same time and they are not equipped to handle group bookings or group pressure. they take full advance payment when u check in so you are at the mercy of the staff if they decide to throw you out. they were... More 

Helpful?
1 Thank cutts553
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear cutts553, Thank you for submitting your review of our hotel. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our regret that we failed to deliver an exemplary performance at the front office as well as at the breakfast service. Please accept my sincere apologies for any inconvenience these issues may have caused... More 

Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 16, 2015

I had recently put up at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor for about 15 days (from 11th Oct – 25th Oct 2015) and those 15 days were nothing but nightmare for me and my family. Right from the hotel staff to food to customer service. Everything was below par. There was rationing of breakfast and few... More 

Helpful?
1 Thank mariazuddin
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear mariazuddin, Thank you for taking time to express your thoughts and concerns. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the poor service received from our staff as well as the breakfast selections to be below par. We take the confidence our guests place in us very seriously... More 

Atlanta, Georgia
Level Contributor
460 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
4 of 5 stars Reviewed August 15, 2015

This is a good location at Dairy Ashford and I-10 (Katy Fwy) between Hwy 6 & 8 close to restaurants and seemingly secure. A few other similar hotels occupy the area giving one the feeling that businesses frequent these places with visiting staff or other related travelers. Odd that this property has lots of security gates that appear to no... More 

Helpful?
Thank SaintVitas
SophieCA13, Front Office Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Guest, Thank you so much for taking the time to leave a review. We really appreciate your feedback. It definitely lets us know where we stand. Thank you again for choosing our hotel. We hope to see you very soon. Many Thanks, Sophie Akers Front Office Manager More 

Pau, France
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 1, 2015 via mobile

We stayed there for one night as a stopover. This hotel is really clean, modern, excellent breakfast, friendly staff. Very pleased and will definitely stay again and will recommend to others. No complaints !

Helpful?
Thank L A
SophieCA13, Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Guest, We truly appreciate your review, it is so pleasing to read that we met all expectations. Thank you for your nice comments about the hotel and services. Thank you also for your mention about the hotel staff. I have shared your kind words with them. We do look forward to welcoming you once again in the near future.... More 

Austin,
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 21, 2015

Hotel has the usual expected Holiday Inn Express clean and comfort. The bathroom is updated with a glass door shower! (No tub and plastic shower curtain). It would be perfect if the glass door in room 309 would stay closed while you take a shower! The door was not installed "in balance" so it takes a little effort to keep... More 

Helpful?
Thank awan460
SophieCA13, Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Guest, Thank you for taking the time to leave a review. It lets us know where we stand. Thank you for choosing our hotel. Hope to see you again very soon! Many Thanks, Sophie Akers More 

New Braunfels, Texas
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 22, 2015 via mobile

My wife, daughter and I stayed here on a road trip. It's a wonderful place to stay. Everything was clean and neat. The pool and hot tub are indoor. There are multiple ice, vending and laundry stations. The staff was super friendly and helpful. The breakfast was good. There are multiple restaurants within walking distance. It was a great hotel... More 

Helpful?
Thank Kelsey L
SophieCA13, Front Office Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Guest, I am so glad you enjoyed your stay with Holiday Inn Express. We always make sure we do our best at pleasing our guest!. Hope you guys have a wonderful summer. See you next time! Many Thanks, Sophie Akers Front Office Manager More 

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