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Holiday Inn Express Hotel & Suites Houston West-Energy Corridor

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12323 Katy Freeway, Houston, TX 77079
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Holiday Inn Express Hotel & Suites Houston West-Energy Corridor
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48 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Braunfels, Texas
Level Contributor
18 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My wife, daughter and I stayed here on a road trip. It's a wonderful place to stay. Everything was clean and neat. The pool and hot tub are indoor. There are multiple ice, vending and laundry stations. The staff was super friendly and helpful. The breakfast was good. There are multiple restaurants within walking distance. It was a great hotel... More 

Was this review helpful? Yes
SophieCA13, Front Office Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Guest, I am so glad you enjoyed your stay with Holiday Inn Express. We always make sure we do our best at pleasing our guest!. Hope you guys have a wonderful summer. See you next time! Many Thanks, Sophie Akers Front Office Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Long Story Short: Don't stay in this hotel if you plan on doing business and need internet connection. This hotel is nice. However, the Holiday Inn Express in Austin is much nicer. For some reason, consistency is not in Holiday Inn's vocabulary. I chose to stay in this hotel because of the value and the ease of commute to my... More 

Was this review helpful? Yes
SophieCA13, Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Guest, I am so sorry to hear that you had issues with the internet. I appreciate you bringing this to our attention. We really do appreciate you taking the time to leave a review. We enjoyed your stay with us and hope to see you soon. have a wonderful summer! Many Thanks, Sophie Akers More 

A TripAdvisor Member
1 of 5 stars Reviewed May 20, 2015

I googled Holiday Inn, Pigeon Forge TN and it pulled up their webpage with an icon to click on to call for reservations. It sent me to a third party, which was YOU instead to Holiday Inn. I made the reservations with your agent with who I had to just about spell every word I gave him. He gave me... More 

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Austin
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed April 18, 2015

Stayed here recently for business purposes. Appears that some improvements are being made, but was away during working/daytime hours. Bed was a little sprung on the edges which may be something they are replacing. For my visit, the hotel worked out ok. Hopefully on the next visit there will be some improvements. This review is for the HI Express on... More 

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Corpus Christi, Texas
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 25, 2015

Overall good place to stay; undergoing renovations curently and the noise started a bit to early for me on a saturday morning. Clean rooms I didnt make it to the free breakfest all in all a nice place nothing special.

Was this review helpful? Yes
Chelsie O, Director of Sales at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello Cajun, We are so glad you stayed with us! We honestly appreciate your feedback because it really helps us to see your point of view which is very important. It would be great to see you again soon and hopefully you can enjoy our complimentary breakfast and remodeled guest rooms! Warm Regards, Chelsie Olson More 

Dallas
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 23, 2015

Spent one night on business trip this last week. I was on the 5th floor. I asked for a renovated room after reading the buggy review. The hotel is undergoing renovations which were much needed. My view out the window was of a bunch of bathtubs, but no complaints here as I wasn't there to admire the view. Tore up... More 

Was this review helpful? Yes
Chelsie O, Director of Sales at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello Sadie, Thank you for staying with us and for taking the time to write a review about our hotel. Your feedback truly goes a long way and we really appreciate the opportunity to serve you. We understand your stay could have been more comfortable and please accept our sincere apologies for it not being perfect but we would love... More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed February 12, 2015

Our recent stay at Holiday Inn pigeon forge was great. The rooms were clean and comfortable, the staff was friendly and helpful when we had a n need. The fireplace in the lobby was nice and cozy too. Would stay there again.

Was this review helpful? Yes
Chelsie O, Front Office Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Your feedback is much appreciated! Thank you for staying with us here at our property; it was a true pleasure to serve you. It was so kind of you to take the time and let us know how your stay went. We are certainly looking forward to your return! Have a wonderful weekend!!! Thank you, Sophie Akers Guest Service Manager More 

Traverse City, Michigan
Level Contributor
103 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed January 17, 2015

I spent a week at this property for work and was pleased with the room and the amenities offered. The location is great for work with energy business in the area and the hotel offers a shuttle to area businesses. The staff was very friendly and the breakfast was a well executed and typical HIE breakfast. I also enjoyed the... More 

Was this review helpful? Yes 1
Chelsie O, Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Dear Wes, We appreciate you taking the time to write a review of your stay. It definitely helps us know where we stand and what we can do to make our guest stays better. We enjoyed your stay here at our hotel and hope to see you soon. Many Thanks, Sophie Akers Guest Service Manager More 

Bartlesville
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 1, 2014

I have stayed here several times while in the area on business. The rooms are always clean and the staff is always friendly. I left something in my room and Katy at the front desk was kind enough to run back up to the room to see if it was in there. She didnt have to do it, she could... More 

Was this review helpful? Yes
Calgary, Canada
Level Contributor
394 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 292 helpful votes
3 of 5 stars Reviewed September 3, 2014

Cheap as chips hotel with friendly enough staff, room was very tired and a bit grubby with a fairly unpleasant smell, bed comfy, wifi works ok, shower pretty weak all of which makes it pretty average but decent value Rob

Was this review helpful? Yes
Chelsie O, Director of Sales at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this review

Hello Rob, We want to Thank you for staying with us recently! Thank you for taking the time to write a review, it helps us to improve guest satisfaction. Our Holiday Inn Express will be undergoing complete renovations in the near future and we truly hope you come stay with us again. All the Best Rob and it would be... More 

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