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Aloft Houston by the Galleria

5415 Westheimer Road, Houston, TX 77056
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1 room 1 guest
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Aloft Houston by the Galleria
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190 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Aloft Houston by the Galleria
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Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 28, 2015 via mobile

I spent so much time researching hotels.com to find a safe comfortable hotel for my 19 year old and his 19 year old friend to stay one night. I made the reservations 3 weeks in advance. They had a sporting event to go to. I was not able to go. Being a single Mom I was really concerned since this... More 

Was this review helpful? Yes 3
max j, General Manager at Aloft Houston by the Galleria, responded to this review

Thank you for providing your feedback. We apologize for the misinformation and frustration regarding our required check-in age. Our age requirement is in place for the safety and security of all of our guests. We have reviewed all of our websites and information to ensure they accurately reflect the age requirement for the hotel. In order to avoid any future... More 

1 review
5 of 5 stars Reviewed June 10, 2015 via mobile

I stayed here with my husband on his business trip. The front desk was extremely friendly and helpful. We bombarded the bartender with a large group and she handled us all with no problem. Carlie made great drinks and even though she was busy, her bright personality was just enough to leave an impression without constantly interrupting our group conversation.... More 

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Cumming, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 8, 2015

Me and my stayed here for three nights. Very comfortable and elegant room. High quality. Very friendly staff. Convenient to Gallaria mall and lots of restaurants. Safe area. Parking $16/ day with unlimited in and out. Will stay again.

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Dallas, Texas
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 8, 2015

We've stayed in Aloft Hotels before, and there's a lot about them we like. A couple things on this trip, though, struck me as situations of style getting in the way of substance. The open clothes storage area, while a clever design idea, doesn't really have enough space for a couple staying more than overnight. I understand that shampoo/conditioner combos... More 

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Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed June 8, 2015

Not bad. New and clean and everything was smooth but there was a small blood stain on the comforter and the tv kept freezing up and shutting off. Brief stay and other than that everything went smoothly and its a good location and the bar across the street has good live music.

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CrystalJ740, Manager at Aloft Houston by the Galleria, responded to this review

Thank you for choosing the Aloft during your visit to Houston!! We are excited that you found our location ideal for your travels and that you were able to take advantage of the live music available in the city. We would like to extend our apologies for the stain on the comforter and the television inconsistency. This is certainly unacceptable... More 

Huntsville, Alabama
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 4, 2015

I've stayed at quite a few Sheraton properties and this was the first time that I've actually stayed in one of the Aloft hotels. I must say that it is extremely contemporary and not sure if I'd stay at this one again. The area around the hotel has excellent shopping that is both high end and reasonable, so that was... More 

Was this review helpful? Yes
max j, General Manager at Aloft Houston by the Galleria, responded to this review

Thank you for sharing your experience and for choosing us as your first ever Aloft! We are so happy that you found the location to be exactly what you were looking for in the Galleria area. You are correct, Aloft is a design forward and more modern brand which makes our exposed ceilings fit the urban style perfectly! Thank you... More 

Darien, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 2, 2015

Avoid this hotel. Hassle when checking in. Refused to register me for 2 nights despite that I had prepaid both nights. Had to stop at desk before leaving for a tournament to check in fir day 2. Returned after tournament to find my room was never cleaned! Went down to bar which was supposed to open at 4:30; it was... More 

Was this review helpful? Yes
max j, General Manager at Aloft Houston by the Galleria, responded to this review

Thank you for your review about your recent experience. We sincerely apologize for the issues you encountered throughout your stay. While we do understand your frustration with our WXYZ bar opening late, due to the storms in the area, and the miscommunication with your room be serviced, we felt that you departed the desk happy and completely satisfied with our... More 

Travelers are raving about these Houston hotels

Albany, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 30, 2015 via mobile

Houston is a great place. Was my first time visiting and Stayed at the Aloft. Staff were great, very friendly and accommodating. Hotel is centrally located, clean and chic. Recommend for anyone to stay here.

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Philadelphia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 30, 2015

First time staying at an Aloft hotel and I would definitely go back to this one. Staff were rather incredible and having a pool table in the lobby bar sealed the deal. Room, beds, etc all totally acceptable for the price point. I was on the Westheimer Rd side which gets heavily trafficked at morning and evening rush hour so... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 27, 2015

Stayed here in April for a week. First impressions of the lobby was bright and the staff were very friendly and helpful. Corridors to the rooms are dark and they have these awful orange/blue striped covers on the light fittings making the whole walk to and from your room a depressing experience. The room itself is bright, but small -... More 

Was this review helpful? Yes 1
max j, General Manager at Aloft Houston by the Galleria, responded to this review

Thank you for review about your recent experience. We appreciate your feedback and always strive to exceed your expectations. We are very happy that our staff was friendly and helpful during your stay. We are excited to announce that we are preparing for a renovation later this year that will help brighten up our hotel. We sincerely apologize for the... More 

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