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Aloft Houston by the Galleria

5415 Westheimer Road, Houston, TX 77056
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Aloft Houston by the Galleria
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Ranked #182 of 470 Hotels in Houston
A recent review
4 of 5 stars reviewed 5 days ago
Jim-V-NYC New York City, New York
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187 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I've stayed on a few occasions in the Aloft Hotel in Broomfield, Colorado on business. I liked that the Aloft was a bit different than most business hotels, more contemporary, but still comfortable. This Aloft in Houston was close to the business I was meeting, so the location was perfect for me. It's also near a large Shopping Mall, the... More 

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1 of 5 stars Reviewed 1 week ago

*Front desk staff were very rude. We were completely ignored when another family of a different race entered. They were moved to the front and we had to wait for another employee to check our family in. *Obvious the shower had not been cleaned. There was dried nose discharge (you know what I'm talking about) on shower walls. Soap had... More 

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max j, General Manager at Aloft Houston by the Galleria, responded to this review

Thank you for your review of your stay. We deeply apologize for the unfriendly service you experienced – this is in no way the welcoming we strive to provide, nor what you deserve. Your feedback will be utilized as a training opportunity for our front office team to ensure we are providing exceptional service. I am incredibly disappointed to hear... More 

Travelers are raving about these Houston hotels

Mansfield, Texas
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

We loved this hotel! Modern, clean, ultra professional staff, pool towels set up by the pool for us, very comfy beds, good restaurants all around us. Reminds me of Ikea and Virgin Atlantic honestly with it's ultra modern decor and Rock music in the elevator. My family would love to stay here again and it will be my first choice... More 

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Washington DC, District of Columbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Friendly staff. Nice room. Great location. The overnight parking fee is unnecessarily expensive. That was a pain. Many good restaurants and shopping locations in the area. Huge mall down the street. I would recommend this hotel.

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2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

reggie was absolutely awesome..so nice and genuine! I would come stay again just to be assisted by him..great job Reggie! The hotel was nice and clean and very modern looking. I am a new Aloft fan.cab wait to stay again

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Washington DC, District of Columbia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A great aloft with a great location. Lots of restaurants in the area and the staff is attentive. Parking is a little quirky (and expensive), but other than that, this place is a great option if working downtown or on the west side. Really, not much more to say.

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New Orleans, Louisiana
Level Contributor
116 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Aloft was good. I found it to be on par with other Alofts I've stayed in. The check in was smooth and staff pleasant. Room was clean. Bed was comfy. I liked the lobby area here as it was pretty large. The location is great as it is near the Galleria mall and many other retail establishments. I would... More 

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Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I spent so much time researching hotels.com to find a safe comfortable hotel for my 19 year old and his 19 year old friend to stay one night. I made the reservations 3 weeks in advance. They had a sporting event to go to. I was not able to go. Being a single Mom I was really concerned since this... More 

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max j, General Manager at Aloft Houston by the Galleria, responded to this review

Thank you for providing your feedback. We apologize for the misinformation and frustration regarding our required check-in age. Our age requirement is in place for the safety and security of all of our guests. We have reviewed all of our websites and information to ensure they accurately reflect the age requirement for the hotel. In order to avoid any future... More 

1 review
5 of 5 stars Reviewed June 10, 2015 via mobile

I stayed here with my husband on his business trip. The front desk was extremely friendly and helpful. We bombarded the bartender with a large group and she handled us all with no problem. Carlie made great drinks and even though she was busy, her bright personality was just enough to leave an impression without constantly interrupting our group conversation.... More 

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Cumming, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 8, 2015

Me and my stayed here for three nights. Very comfortable and elegant room. High quality. Very friendly staff. Convenient to Gallaria mall and lots of restaurants. Safe area. Parking $16/ day with unlimited in and out. Will stay again.

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