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Aloft Houston by the Galleria

5415 Westheimer Road, Houston, TX 77056
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1 room 1 guest
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Aloft Houston by the Galleria
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190 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The hotel is beautiful. We had trouble getting there due to it being on the corner and we kept passing it up. Front desk was helpful. Room makes you feel like you are in a loft. The view was amazing. The shower was amazing. There is a parking charge. Definitely would stay again.

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Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I ordered some chips and humus at the bar and they smelt and tasted like they were expired. I threw up later that day. I also woke up in the middle of the night and turned on the ac. It made the whole room smell like SEWAGE. It was disgusting. They moved me to a handicapped ,not as nice room.

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Houston, Texas
Level Contributor
312 reviews
201 hotel reviews
common_n_hotel_reviews_1bd8 338 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We chose this location for one night locally since our air conditioning was out at home. Upon pulling up to the hotel it appears to be well maintained. You can self park in the garage for $16 per night, which seems typical for this area. The front desk was quick with our check in and accommodated our request for a... More 

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New York City, New York
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I've stayed on a few occasions in the Aloft Hotel in Broomfield, Colorado on business. I liked that the Aloft was a bit different than most business hotels, more contemporary, but still comfortable. This Aloft in Houston was close to the business I was meeting, so the location was perfect for me. It's also near a large Shopping Mall, the... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 22, 2015

*Front desk staff were very rude. We were completely ignored when another family of a different race entered. They were moved to the front and we had to wait for another employee to check our family in. *Obvious the shower had not been cleaned. There was dried nose discharge (you know what I'm talking about) on shower walls. Soap had... More 

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max j, General Manager at Aloft Houston by the Galleria, responded to this review

Thank you for your review of your stay. We deeply apologize for the unfriendly service you experienced – this is in no way the welcoming we strive to provide, nor what you deserve. Your feedback will be utilized as a training opportunity for our front office team to ensure we are providing exceptional service. I am incredibly disappointed to hear... More 

Travelers are raving about these Houston hotels

Mansfield, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 18, 2015

We loved this hotel! Modern, clean, ultra professional staff, pool towels set up by the pool for us, very comfy beds, good restaurants all around us. Reminds me of Ikea and Virgin Atlantic honestly with it's ultra modern decor and Rock music in the elevator. My family would love to stay here again and it will be my first choice... More 

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Washington DC, District of Columbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 17, 2015

Friendly staff. Nice room. Great location. The overnight parking fee is unnecessarily expensive. That was a pain. Many good restaurants and shopping locations in the area. Huge mall down the street. I would recommend this hotel.

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2015 via mobile

reggie was absolutely awesome..so nice and genuine! I would come stay again just to be assisted by him..great job Reggie! The hotel was nice and clean and very modern looking. I am a new Aloft fan.cab wait to stay again

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Washington DC, District of Columbia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 10, 2015

A great aloft with a great location. Lots of restaurants in the area and the staff is attentive. Parking is a little quirky (and expensive), but other than that, this place is a great option if working downtown or on the west side. Really, not much more to say.

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Mississippi
Level Contributor
145 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed July 6, 2015

This Aloft was good. I found it to be on par with other Alofts I've stayed in. The check in was smooth and staff pleasant. Room was clean. Bed was comfy. I liked the lobby area here as it was pretty large. The location is great as it is near the Galleria mall and many other retail establishments. I would... More 

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