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Aloft Houston by the Galleria

5415 Westheimer Road, Houston, TX 77056
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1 room 1 adult
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Aloft Houston by the Galleria
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220 Reviews from our TripAdvisor Community

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Dallas, Texas
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The positive: Staff was very friendly and the location is good. The negatives: rooms are small; rooms are noisy; hall was, frankly, dirty although the room itself was clean; parking was awkward. And, the place is just trying too hard to be trendy .... Website was so busy being hip that it was hard to find basic information like check... More 

Helpful?
Thank StorGor
Max J, General Manager at Aloft Houston by the Galleria, responded to this review

We greatly appreciate your review and sincerely apologize for the noise in the hall and dirty hallways, as we realize this is not the experience our guest are looking for. We’ll be sharing your comments with our housekeeping team to ensure that better attention is paid to hallway cleanliness, and please know that we would have worked with you on... More 

Houston
Level Contributor
177 reviews
173 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We checked in the hotel right on New Year's Eve with a small glitch as my bedding arrangement had not been met. However, Josh, the receptionist had done everything he could from then on to make my 9 day stay there as fabulous and comfortable as it could be! He made sure that all my needs were fulfilled and offered... More 

Helpful?
Thank Nathantran
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The room smaller than an efficiency. No room service or valet parking. The height in the parking garage is lower than what it is as my roof rail on my vehicle struck it. Then the parking arm (gate) came down as I was trying to back out. The guy at the desk said the GM would be calling me about... More 

Helpful?
1 Thank SAMIR G
max j, General Manager at Aloft Houston by the Galleria, responded to this review

Hello Samir, and thanks for the comments about your stay. While we did fix the minor issue on the top of your vehicle where the rubber trim came off and discussed this with you prior to your departure, we apologize again for the confusion and inconvenience you suffered from this incident. We do want to thank you for your payment... More 

Travelers are raving about these Houston hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

A few friends and I stayed here for New Year's Eve weekend...overall great stay! Staff was friendly and the rooms were nice and clean. Only problem was by the time we got there to check in, they didn't have any rooms with 2 beds left (which is what we booked), so we had to sleep in a room with one... More 

Helpful?
1 Thank Alana G
Theresa B, Public Relations Manager at Aloft Houston by the Galleria, responded to this review

Thank you for sharing this positive experience - while we do apologize for the hiccup upon check-in, we're thrilled to hear that our staff handled it well to ensure it didn't hinder your overall stay. We greatly appreciate your compliments and you choosing us as your host for New Year's Eve! It sounds like we helped you start off 2016... More 

Hollywood, Florida
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed December 25, 2015 via mobile

In general, Aloft is a great option for anyone who appreciates the no frills comfort that this limited service brand affords. At the Westheimer / Houston property, room size is impressive, elevators are responsive, front desk service is efficient, and sound-proofing is above average, though the powerful door-shutting mechanisms make for unnecessary hallway noise. Location is very good. For our... More 

Helpful?
1 Thank Gacho
New Orleans
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 16, 2015

This hotel is conveniently located to the Galleria (walking distance). Parking is secure and about 15 bucks a night with in and out privileges. The bar was lightly staffed, with one bartender, but this was appropriate for the few customers there. I was a little disappointed with the service, especially given the lack of customers. The biggest drawback to this... More 

Helpful?
Thank Gregory D
max j, General Manager at Aloft Houston by the Galleria, responded to this review

Hello Gregory, and we thank you for your feedback concerning your recent stay. Please allow us to apologize for not meeting your expectations regarding the level of service you received at our WXYZ bar. We will review this with our bar staff to ensure they understand the level of service that each of our guest expects and deserves during their... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 15, 2015 via mobile

Aloft is a very specific concept, don't expect a classic breakfast. Not meanging the breakfast is bad or anything, just different. The location is great in a very good area in houston. Staff were very friendly and the room was very clean. you dont get a bath, but a spacious shower. what I liked the most was the bed, the... More 

Helpful?
1 Thank Steven V
Naperville, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 11, 2015

This was my second trip to Houston in 3 years. The loft was better than expected, The staff was great. I think that the staff, (hospitality) make the venue. You want to have the right accommodations and expect good service; however, staff makes the difference. I will look for loft's and the properties managed under this brand for the future.... More 

Helpful?
1 Thank Gregory E
On The Road
Level Contributor
144 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
3 of 5 stars Reviewed December 10, 2015

This property is a slightly below average Aloft property. The housekeeping staff at this property keep the guest rooms clean, but the hallways seem to go days without being swept. The same mess that was in the hall the day I checked in was there the day I checked out. The rooms are in good repair, and are very comfortable.... More 

Helpful?
Thank admit_it
max j, General Manager at Aloft Houston by the Galleria, responded to this review

Thank you for your recent review about your stay, and we want to apologize for the issue you encountered with the cleanliness of our hallways. This is definitely not up to our expectations for cleanliness, nor should any guest feel that items are not properly cleaned daily. Please rest assured that your feedback has been shared with our Director of... More 

Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 24, 2015

Stayed in this hotel room 712 for two nights, Nov. 23 and 24, 2015. Tried to make a local call from the room the first night. Only got a busy signal. Could call the front desk and did so to tell them the problem. In house phone tech, Richard Daniels, attended and acknowledged the problem and said it would be... More 

Helpful?
1 Thank bhrford
AloftAGM1, Manager at Aloft Houston by the Galleria, responded to this review

Thank you for your review, and please accept my apologies for the inconvenience you suffered as a result of the issues with your in-room telephone. I understand how frustrating this must have been for you, and we are truly so sorry for the less-than-stellar service you encountered from our staff. We can assure you that this is not at all... More 

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